Firefox Support Forum

"Sorry, the video player failed to load.(Error Code: 101104)" - this error message happens on some sites but not others. I believe there are more than one type of streaming transmission but do not know how to determine which is failing. For example, the streaming daily report on Democracynow.org fails while the reports on http://www.bbc.com/news/video_and_audio/international does not. This has been a problem for weeks now. I view both of these sites every day but must now use Microsoft Edge (ugh) to view democracynow.org.

Is there a way to autofill for most sites but not autofill for certain sites while still saving passwords through firefox for those sites. I like to store my bank information on firefox behind an master password but it automatically autofills with out asking for the master password. Can I limit the sites that autofill passwords or require the master password in order to autofill? Any suggestions?

Firefox says that it is now my default browser, which is what I wanted, but my browser is still duckduckgo, and firefox browser is not on the available list of browsers to select as default. I downloaded it. I selected "make it my default browser". But it isn't. It's still duckduckgo.

Firefox created a second Downloads folder/library when it opens a PDF to view in the browser.

file:///C:/Users/Name/Documents/Downloads/NightSkyNotesJan2022OrionDetail.pdf

I seem to remember finding lots of temp pdfs and other files in a temp folder under user/appdata/local or roaming and having to delete this files manually from time to time. Putting the files in an easy to find folder is a good step but my Downloads Library/folder had previously been moved to D:\Downloads via choose new target from the library properties. D drive is an internal HD, C drive is an SSD. Why didn't Firefox just use the existing Downloads library instead of creating a new one on the C drive?

Ideally, if you are viewing a pdf in a Firefox tab it would delete the file if you did not download it so it does not clog up your drives. If I know i want to keep a pdf I would save to my chosen folder and view in Acrobat instead of reading in a browser tab.

I agree with a previous post i saw requesting an option for the user to specify a temp file folder on another drive when viewing pdfs to preserve some life on the SSD boot drive.

Windows 10, Firefox 101.0.1

Autofill for payment and address information has stopped working. The option to choose one will come up, but when you click it, nothing fills in. Password autofill has been working, though.

How do I remove old autosave phone number permanently? I can remove it at the form by clicking on it but this only removes it this one time. I have to fill out forms regularly. Firefox auto fills my old phone every time even if I have already entered the correct one. I just need to remove the old phone number from my Firefox completely and permanently so I can replace it with the current one.

Years ago I imported a Firefox profile from Ubuntu 16.04 to a PC running 18.04. It wasn't very hard. View Hidden Folders, find the old FF profile, copy it. Then go to the 18.04 PC, delete or rename the existing profile, and paste in the profile from the 16.04 rig. Restart the PC, Firefox came up on the 18.04 PC just like it did on the 26.04 PC.

But Ubuntu is doing something different now. Firefox is inside the "snap" folder. Apparently snap is some sort of new package mgr. (?)

I found a firefox profile a few levels down inside the snap folder: Home/snap/firefox/common/.mozilla/firefox/xxxxxxxx.default

Does snap complicate things? Or can I replace the new profile on the 22.04 PC inside the snap folder with the profile that I want to use from the 18.04 PC? Just like in the past, but inside snap rather than the .firefox folder in Home?

When I right click on an image in Firefox, and choose the "Copy Image" option, it never works. In fact, it hasn't worked in years for me, and that's on numerous PCs, with Windows 7 and Windows 10. I'm doing this so I can paste images into Photoshop. It looks like, instead of copying the image itself, it's just copying the image file, but this means I can't paste it into Photoshop.

Despite clearing my cookies and cache, going through every step on [this web page|https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_check-browser-internals], and trying multiple different Netflix profiles, I cannot seem to get Netflix to load any content on Firefox. This problem seems to have cropped up over the last few days; I last used Netflix on June 11th and had no problems, but tried last night and again this morning to watch anything only to find that it would invariably show me a red loading wheel before presenting me with error code F7111-1105 after several minutes. This seems to be an issue with Firefox on my PC, as I have tried using the Netflix mobile app and (reluctantly) installing Chrome on my PC to test things out -- both had no problems -- yet I'm stumped! Again, I have gone through every option presented by the troubleshooting page; I have refreshed and reinstalled Firefox, made a new Firefox profile and tried it out with no extensions, scanned my PC thoroughly (with no issues presented), and nothing seems to budge.

Hello

I want to open pdfs from firefox (snap 101.0.1) with the default application of the system (Xubuntu 22.04) and not open them in a new tab within forefox.

But it does not work, as if there was a problem with the system handler but only for pdfs and not for other file formats.

More details :

• I changed Preferences/general/Applications for pdfs to use either "always ask" (and then chose "open" " With system handler" when asked) or "default system application". In both cases the pdf is downloaded but not opened. If I right click on the downloaded pdf in the list of downloaded files and then chose "open with system handler", nothing happens.
• Opening the pdf inside Firefox works well and opening pdfs saved on my disk (outside firefox) as well.
• Opening other file format by choosing to open them from firefox with the system handler works well too (tested eg with .torrent, .xls, .tif,...).
• I tried to change the default system application for pdf (Atril) to other softwares without success (Okular, Evince).
• If I try to open a .djvu file with the "system handler" it is opened correctly using Atril which is the also default for pdfs... So Atril works for .djvu files but not for pdfs...
• I tried to replace the handlers.json file from my profile by a handler.json file from a brand new profile, without success (I still have a backup of my old profile file if needed). I did that because opening with the system application worked before and the bug appeared after I changed all applications preferences to "always ask" (and there were a lot of them in my rather old handlers.json file).

I'm lost...

hi to all team when i do a research in the link bar or even on google site bar it brings me back to the bing site ive got sometimes to try it 3 times befor it gives me the google result insted of shitty bing. Can you help me with this one

Hello, I changed my Firefox Primary Password yesterday WHILE USING MY SECONDARY PC (as i thought my main PC was stolen).

I found my main PC today (it was not stolen). When i try to log-in it still wants me to use my old Primary password, and it is now requiring a verification code, every time I log into Firefox.

  - I cannot log-in to the Firefox account on the main computer by using my new primary password
        - but I can still log-in by using my old primary password + verification code

I can log-in the Firefox account on the secondary computer normally (by using my newly changed password) and I do not need to enter a verification code.

The log-in email address is the same on both computers.

The sync function is still working between the 2 PC's

I am very confused now, and I need to have the Firefox Primary password the same on both computers.

Your help resolving this issue will be greatly appreciated.

Thank-you, Geoff Parmelee [Email address] [Telephone number]

In every other App (PC and browser) my mouse scroll wheel behaves normally but with Sheets, in Firefox browser, the slightest wheel movement causes the sheet to scroll dozens of lines at a time. It doesn't misbehave with Sheets in Chrome. I've tried changing mouse settings and settings in Firefox but to no avail. Is there a setting somewhere in Sheets or Firefox that I can change to reduce the scroll speed?

I recently did a fresh install of Firefox, and now picture-in-picture videos are defaulting always to the top-left corner of the screen and to not stay always on top; each time I open a video or refresh the page and re-start picture-in-picture it reverts to these defaults and I have to manually change it each time. Previously the default had been always on top and would show up in the location & at the size of my previous usage. I would like to adjust the default settings to make that happen again, but I can't find where to do that. I'd appreciate information on how to do this. Thank you!

So I uninstalled and reinstalled Firefox because it keeps freezing and crashing after a Windows update. My thought process was that it was alright for me to do it since I can always log in and have my bookmarks and other stuff synched. But now I don't see any option that lets me recover all my data. Did I messed up and threw away my years worth of data or can I still recover them?

The Firefox 2FA setup guide lists Google Authenticator, Authy, FreeOTP, and a few others.

Can I use Protectimus OTP for Firefox 2FA, instead of Google Authenticator or Authy, or the others listed in the 2FA guidance? I already have some other accounts set up with Protectimus and would prefer to stick with one 2FA authenticator app.

Thanks.

How do i get that back so that I can open up new tabs when need be?

I'm having to click on the home button to then search and then a new tab will open.

The plus sign symbol is no longer visible. How do I fix this issue?

Hi.. when i browse to https://www.youtube.com/, the page didn't load.. it's say error "Did Not Connect: Potential Security Issue". Error code: SEC_ERROR_UNKNOWN_ISSUER

How to fix it? My firefox was latest updates. Thx

My windows 10 pc is set to dark mode, my win 11 pc is set to dark mode, my firefox theme on both pc's is set to dark mode, my phone is on light mode. On my windows firefox which is updated on both devices the top bar will stay dark in dark mode (default firefox theme) but after certain pages it resets itself to light, is this because of my phone being on light mode and themes are syncing over? its extremley annoying and after using the debug: page to try and force darkmode i had to reset firefox due to debug causing issues, now im using an untouched firefox version and it keeps changing from dark mode to light mode!