Passwords & Logins

I am having trouble saving the correct website address for a specific login. The correct address I am trying to save is: https://bcbsfepvision.com/portal/ The address is … (read more)

I am having trouble saving the correct website address for a specific login. The correct address I am trying to save is: https://bcbsfepvision.com/portal/ The address is automatically shortened to: https://bcbsfepvision.com when I save the login info. The problem is that when I navigate to "https://bcbsfepvision.com/portal/," the login/password info is not available, and I must type it in myself.

Is there a fix or workaround?

Thanx

Asked by Cara Myers 13 hours ago

Last reply by cor-el 5 hours ago

Hacked Account

Someone logged into my account this morning around 0732 ET. My account was compromised. There are virtually no tools to see if I had any logged passwords or bookmarks tha… (read more)

Someone logged into my account this morning around 0732 ET. My account was compromised. There are virtually no tools to see if I had any logged passwords or bookmarks that leave me vulnerable to further damage. - I can’t view access logs to see if my account was legitimately accessed or if I just got a phishing email (it’s uncharacteristically good if it’s phishing: looks identical, spoofed source, real IP reported) - There’s no note of sent emails that can give me confidence in email links (they don’t look useful anyway) - I can’t see if any saved passwords have been removed with a timestamp - I can’t see if bookmarks have been removed - I cant even report the compromised account

The lack of support built into the application is a real security concern. I stopped using FF for the time being. I don’t know if I feel safe using it in the future. It took my a while to reset my password. I think I’m good now but some logs or some sort of fraud response would go a long way.

Fraud connection: Chrome on Windows 10 Hayward, CA, United States (estimated) IP address: 172.84.96.241 Monday, Oct 3, 2022 4:32:51 AM (PDT)

Asked by jesse6713 18 hours ago

Last reply by cor-el 6 hours ago

Firefox 78.15.0esr – glitches since approx 24 SEP 2022

I'm running Firefox 78.15.0esr on El Capitan 10.11.6 on my Mac Pro 4,1, 2009, because they are the last updates the computer can run. Since approx 24 Sept, 10 days ago, I… (read more)

I'm running Firefox 78.15.0esr on El Capitan 10.11.6 on my Mac Pro 4,1, 2009, because they are the last updates the computer can run.

Since approx 24 Sept, 10 days ago, I'v consistently been experiencing two types of glitch:

1. I can't UPLOAD photos to web sites. One says 'parse error'. Interestingly, the same is happening on WhatsApp (version 2.2236.10).

2. On some websites – a minority, but including Google sites – pages either don't load at all, they hang when loading, or they load without graphics content, or they load completely 'ASCII'.

I'm wondering whether it's either 1. a tweak in Firefox, or 2. a tweal in Mac OS 10.11.6, or 3. some other in global internet protocols that my old browser and old WhatsApp can't cope with

...or something else. Is the same happening to anyone else? Any ideas, anyone?

Asked by notify.185.mcc 11 hours ago

Last reply by cor-el 6 hours ago

I synced my Google bookmarks onto my firefox browser and lost all my firefox bookmarks, can I get them back

I stupidly exported my Google browser bookmarks to Firefox when setting up on a new device and lost all my firefox bookmarks from all my other devices as a result. I am u… (read more)

I stupidly exported my Google browser bookmarks to Firefox when setting up on a new device and lost all my firefox bookmarks from all my other devices as a result. I am utterly horrified and freaking out - it's years of bookmarked articles that I'd even organised into folders! Is there any way to get them back?

Asked by Andorean84 1 day ago

Last reply by cor-el 6 hours ago

email received "New sign-in to Firefox"

My wife and I both received an email from accounts@firefox.com with the subject line "New sign-in to Firefox". Each of our emails has a different IP address listed, diffe… (read more)

My wife and I both received an email from accounts@firefox.com with the subject line "New sign-in to Firefox". Each of our emails has a different IP address listed, different locations, same day but different times. I'm assuming is phishing but can anyone confirm?

Thanks. -JG

Asked by jdgrif 9 hours ago

Last reply by cor-el 6 hours ago

Default Email

I am using Firefox 105.01 on a Macbook Pro (2022) with OS 12.6. My default email is Outlook for desktop. I do not use the mac email program. When I try to share a web pag… (read more)

I am using Firefox 105.01 on a Macbook Pro (2022) with OS 12.6. My default email is Outlook for desktop. I do not use the mac email program. When I try to share a web page via email using Firefox's file/share/email, I get the dialog box shown in the attached screen shot. I have followed all instructions for setting up outlook as my default email on firefox (mailto) and it still results in this dialog box asking me to set up an email service. Can someone help me out of this trap? The work around of copying the URL into an email is doable, but it is many more steps than using Firefox's share function.

With thanks for any assistance.

Sarah

Asked by semeyer 10 hours ago

Last reply by jscher2000 - Support Volunteer 7 hours ago

Need to change background color of about:blank page

For years I've set the background display color in about:config to a medium gray, #CCCCCC. Main purpose was to change the background color of the about:blank page, which … (read more)

For years I've set the background display color in about:config to a medium gray, #CCCCCC. Main purpose was to change the background color of the about:blank page, which is my home page and my new tab page.

Note I am not overriding colors; #CCCCCC only showed up as the bgcolor for about:blank. Occasionally websites which forgot to specify a background color would show up with a medium gray background, a minor inconvenience and a hint their coding was not so great.

Just realized my background color selection for about:blank isn't working anymore. The background color of the about:blank page is white. Not sure when it changed. I failed to notice when the medium gray disappeared because I have been reflexively pressing the dim screen button. I have vision issues and need to avoid a white screen.

There was a question in 2021 about the about:blank page bgcolor turning white which was archived but does not look resolved.

https://support.mozilla.org/en-US/questions/1344438

Does about:blank now specify a bgcolor, overriding my about:config setting? I still have browser.display.background_color set to #CCCCCC. Do I need to change another value for about:blank now? Thanks for your help.

Using Firefox 105.0.1 64-bit on a Windows 10 Toshiba laptop.

Asked by CLARMAP 1 day ago

Last reply by Terry 7 hours ago

Twitch error #3000

Hello When i try to watch a twitch stream i can't do that, it shows me this error Your browser encountered an error while decoding the video. (Error #3000). I'm in firefo… (read more)

Hello

When i try to watch a twitch stream i can't do that, it shows me this error Your browser encountered an error while decoding the video. (Error #3000). I'm in firefox, Version 105.0.1(64 bit) I tried delete data and cookies,restarting firefox and pc,starting firefox in troubleshootmode

Asked by ll7754517 5 days ago

Last reply by jscher2000 - Support Volunteer 7 hours ago

Potential Hack / Unauthorized Login

Good afternoon, My name is Darren Green and earlier this morning, I received an email stating that my account had been used to log into a Chrome Browser in New York aroun… (read more)

Good afternoon,

My name is Darren Green and earlier this morning, I received an email stating that my account had been used to log into a Chrome Browser in New York around 4 AM CST. I was unaware of this login until checking my email around 9 AM CST and immediately changed my password for my FireFox account and enabled two factor authentication.

I do not know how my account was used to login from that browser and I am wanting to make sure my passwords and sensitive information are secure. Is it possible to check the legitimacy of the login and/or the login and editing history of my account?

Any help would be greatly appreciated. Feel free to email me at my account email address for any updates and additional information.

Asked by dg10 17 hours ago

Last reply by cor-el 8 hours ago

importing passwords firefox 105.0.1

Hello, I was having problems with one of my passwords not updating correctly in firefox 105.0.1 I exported all of the passwords into a csv file and then followed the s… (read more)

Hello,

 I was having problems with one of my passwords not updating correctly in firefox 105.0.1   I exported all of the passwords into a csv file and then followed the steps outlined here in the forum to turn on import passwords from a file.  Then while trying to fix the password problem I removed all passwords/ids.  I clicked on the import from a file, selected the file I exported to but nothing happens.. No passwords, no id's. I thought maybe I wouldn't see it in the about:logins screen, so  I tested out three different sites from the export file and no luck on anything.  I was expecting a box to pop up telling me the import was successful or if I was sure I wanted to import all of these passwords but nothing, so even though I get the drop down to import I can't.  Has anyone experienced this problem before or any solutions.  

Thanks in advance

Asked by mlorkowski 10 hours ago

Last reply by cor-el 8 hours ago

Fonts on Various Sites Are Too Heavy/Bold

I've tried to search and found some other posts about this, but not a ton... leading me to believe there is something wrong. Issue: Fonts on some sites are too heavy/bol… (read more)

I've tried to search and found some other posts about this, but not a ton... leading me to believe there is something wrong.

Issue: Fonts on some sites are too heavy/bold (vs appearing correctly on Chrome/Chromium browsers) Environment: Windows 10 or 11, Firefox stable (currently 105.0.1) Example site: https://www.subaruoutback.org (this is not the only one, just an example) Workaround(s): I can do one of two things... I can either enforce browser fonts globally, which fixes the issue but then also break some sites in other ways or I can use an add-on to let me selectively enforce browser fonts as needed (which is what I am doing).

Screenshots attached, this is my experience on multiple PCs (Windows 10 and 11). One image is from Firefox, one is from Chrome.

On some sites, it isn't a huge deal... maybe just looks bad but is functionally fine. On some sites the issue is more impactful and actually creates readability issues.

Of course I can continue to work around the issue, but ideally I would like to fix it.

I did read that there are some changes site owners can make for font handling, but obviously requesting that sort of thing isn't realistic in a general sense.

Thank you!

Asked by DrSuSE 21 hours ago

Last reply by cor-el 9 hours ago

prevent add-block on info from start up

every time I open firefox, annoncements for privacy badger, ad-block, ad-guard etc open along with start up page. Only want my chosen start page to open. How do I stop … (read more)

every time I open firefox, annoncements for privacy badger, ad-block, ad-guard etc open along with start up page.

Only want my chosen start page to open. How do I stop privacy badger etc from opening tab?

Asked by kwonawa 10 hours ago

DELETE MY ACCOUNT - UNABLE TO DO SO DUE TO ERROR

I can not be any more crystal clear. Delete my account immediately. I am appalled that your account deletion process is so bug ridden for a group that touts privacy so m… (read more)

I can not be any more crystal clear.

Delete my account immediately.

I am appalled that your account deletion process is so bug ridden for a group that touts privacy so much.

No matter what I do, I get an 'Incorrect Password' error when I attempt to delete my account. I've tried changing my password. I've used the rest password link. I've changed it about 4 times now and the error persists.

Delete my account manually.

Asked by Tony 18 hours ago

Last reply by cor-el 11 hours ago

Can't login to Firefox account on Firefox. Firefox sync is not showing as an option to recover data.

Hi, I recently had to switch computers. I have had a Firefox account for years and utilize the Firefox sync. However, I am unable to login to my Firefox account on my n… (read more)

Hi,

I recently had to switch computers. I have had a Firefox account for years and utilize the Firefox sync. However, I am unable to login to my Firefox account on my new computer. There is a "working" banner at the top but it never loads. I can access my account on Chrome but there is not an option to sync my data back. In the Firefox browser, it does not give me the option to sync.

Thanks,

Asked by ikoroste 1 day ago

Last reply by cor-el 11 hours ago

Missing Icons in Firefox ESR 102.3.0

I run several versions of Firefox concurrently and recent added 102.3.0 ESR with no issues. Backed Up bookmarks from a previous stable version to a .json file and importe… (read more)

I run several versions of Firefox concurrently and recent added 102.3.0 ESR with no issues.

Backed Up bookmarks from a previous stable version to a .json file and imported to v102.3.0#

All the favicons were missing, replaced with a globe.

Visited a dozen sites to see if reloaded them but only 1 loaded icon. These are my own https sites with similar coding an NO code to hide icons - included google. No change.

Read all the posts I could. Verified databases, checked about:config BUT nothing changed, all bookmarks just show the globe icon. Even re-installed that version of Firefox, but same result. Started Firefox with an older profile from earlier version, for a rebuild. Same again.

Is this a bad feature of 102.3.0, an error or something else? Run 78.15ESR with same bookmarks and all are correct.

Any clues above all those published which do not work

John R - UK

p.s. anyone found a work around for THIS version to get green padlock back?

Asked by firefox2030 1 day ago

Last reply by cor-el 11 hours ago

Can't set primary password (aka master password)

Can't set primary password (aka master password). Created a new firefox account but get an error message whenever I try to set a primary password. (Newest version of Fir… (read more)

Can't set primary password (aka master password). Created a new firefox account but get an error message whenever I try to set a primary password. (Newest version of Firefox installed) Thanks in advance!

Asked by msk100800 1 day ago

Last reply by cor-el 11 hours ago

I have google set as my homepage and cursor goes to address bar instead of google search box

This happened after the last update 105.0. Any way to fix it? I have google set as my homepage and cursor starts at the address bar when opening firefox instead of the g… (read more)

This happened after the last update 105.0. Any way to fix it?

I have google set as my homepage and cursor starts at the address bar when opening firefox instead of the google search box in the middle like it always did.

Asked by Guidodi 1 week ago

Last reply by Thin Icee 13 hours ago