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I Have Really Messed Things Up and need HELP

I bought a new computer. I read about how to transfer over your profile. On my old computer I located the folder, and went up one level as it said. I had 2 files there, n… (read more)

I bought a new computer. I read about how to transfer over your profile. On my old computer I located the folder, and went up one level as it said. I had 2 files there, not 1 .I saved these files. I installed firefox on my new computer and followed the same steps to locate the folder. It also had 2 files, with different names. I STUPIDLY deleted these two files and put in the two I had copied from my old compter. Turned offirefox and turned it back on. It would notopen because it said it couldnot locate my profile folder. I uninstalled Firefox, and reinstalled it. I still get the same error.

Your Firefox profile cannot be loaded. It may be missing or inaccessible. I thought uninstalling and reinstalling it would solve the first part of the program but as of now, I have no Firefox.

Any suggestions from anyone.

Asked by smokininkman1 1 week ago

Last reply by cor-el 14 hours ago

Cannot create profile after installing firefox on mac

I installed firefox, after the first start it asks to create profile, I choose to create new one, use default folder, but it says that profile cannot be created as this f… (read more)

I installed firefox, after the first start it asks to create profile, I choose to create new one, use default folder, but it says that profile cannot be created as this folder isn't writable. Why is that? I opened that folder and I can write files into it and create subfolders. It means that folder is writable. What's the browser that I can't even start after installation?

Asked by ALEX Mosk 21 hours ago

Win.MxResIcn.Heur.Gen

Hi. I'm using Linux Mint 20. I wanted to go back to Windows 10. Under Linux I downloaded the latest version of Firefox. I checked the installation file on the VirusTotal … (read more)

Hi. I'm using Linux Mint 20. I wanted to go back to Windows 10. Under Linux I downloaded the latest version of Firefox. I checked the installation file on the VirusTotal page. VirusTotal showed that the exe file contains the Win.MxResIcn.Heur.Gen trojan and the msi file contains Attention.APT-Bait.ContainShellCode! 1.9E28. Earlier installation files also contained some surprises. I don't think my Linux system contains any viruses. Installations of other browsers such as Opera or Chrome do not have these "add-ons". Interestingly, if I paste the link to the installation file into VirusTotal - there are no surprises. What is going on?

Asked by Łukasz Urbański 1 day ago

Last reply by James 1 day ago

import passwords from vivaldi

hi all, i try to import all passwords from vivaldi to firefox 78.0.2 but looks like there is completely no option to do that. the only export option is when i open impor… (read more)

hi all, i try to import all passwords from vivaldi to firefox 78.0.2 but looks like there is completely no option to do that. the only export option is when i open import wizard which tells me "no programs that contain bookmarks...could be found" which is complete nonsense as i have a vivaldi running and full of passwords. please do not advise me to put manually every password,i have close to 100,coze this will not happened. btw,im on latest manjaro xfce,just fyi if its important. thx for help in advance.

Asked by Me 1 day ago

Last reply by cor-el 1 day ago

computer won't turn on since upgrading Firefox

I got a message on my iMac running High Sierra, to upgrade Firefox this am, It upgraded to v. 78.0.2 on restart, getting message that cannot load OS. It will load in sa… (read more)

I got a message on my iMac running High Sierra, to upgrade Firefox this am, It upgraded to v. 78.0.2 on restart, getting message that cannot load OS. It will load in safe mode. but can't connect to internet or mail. Please help! Thank You, Scott Mandel MD

Asked by drscottmandel 5 days ago

Last reply by Roland Tanglao 1 day ago

Can't add an addon

Hello there, there isn't a download button for add ons. Everytime when I searched for the button I just found Here to download Firefox. Where can I download the add ons? … (read more)

Hello there,

there isn't a download button for add ons. Everytime when I searched for the button I just found Here to download Firefox. Where can I download the add ons? Thanks.

Asked by angelic_guardian 1 day ago

Last reply by Wesley Branton 1 day ago

browser update repeating without doing the update

hi, i'm on osx, 10.15.3, catalina... current browser version is 60.0.3 have been suggested by turbo tax to update the browser, so i clicked update from the firefox bro… (read more)

hi,

i'm on osx, 10.15.3, catalina...

current browser version is 60.0.3

have been suggested by turbo tax to update the browser, so i clicked update from the firefox browser. then a dialog box pops up asking to restart/install now, and i've said yes many times, but each time, it restarts and the same dialog box pops up.

I restarted the browser manually as well.

the browser is not updated. still running 60.0.3

Asked by cmason12 1 day ago

Lost all extremely improtant data after forced Update - Please help

Hi, I was refraining myself to do any update of Firefox on Windows 10 PC for several months but yesterday I was so annoyed by pop up messages requesting me to update that… (read more)

Hi,

I was refraining myself to do any update of Firefox on Windows 10 PC for several months but yesterday I was so annoyed by pop up messages requesting me to update that I gave up and proceed with update... Then disaster happened: everything is lost. All my customized settings, all bookmarks that my life depend on, everything is lost. Please can someone help me survive...

I checked for FirefoxOLD folder if there is one (e.g. on Desktop) anywhere on hard drive of my PC but there isn't. All self done solutions I tried but failed produced around 15+ additional profiles because I had to delete ( * ) Profiles INI single file otherwise Firefox couldn't be opened due to error message. When I deleted INI, I was able to open firefox with LOST extremely important data. Every opening produced I believe 3 new profiles.


( * ) I still have them in Recycle bin.

I went to about:profiles and there are only two: the one being used (lost data) and one more. When I open "one more" profile in different browsers all my data is remaining to be gone.

Currently in total are 18 profiles in C:\Users\USERNAME\AppData\Roaming\Mozilla\Firefox\Profiles folder. At least 15 of them are from failed solution attempts. The thing that worries me the most is the single profile, out of other 3, that should had my data available. I used it as the only folder in "Profiles" folder. Then I used to run Firefox and data is missing even there. This particular profile that brought me the most of hopes is NOT available via about:configs and the thing that worried me the most inside the folder of particular profile that I guess should have the data is the fact that the folder is almost entirely empty. Only two files inside: search-metadata.json and times.json

Can someone please help me get my data back?

Please I had really important data but cannot recover it on my own :'-( oh my god...

Asked by Andrew 3 days ago

Last reply by FredMcD 2 days ago

Video DownloadHelper does not work

Video DownloadHelper does not work with Firefox now, although it used to work beautifully. Although the application is showing as enabled, the Video DownloadHelper icon n… (read more)

Video DownloadHelper does not work with Firefox now, although it used to work beautifully. Although the application is showing as enabled, the Video DownloadHelper icon no longer appears in the upper right hand corner. Would like to know detailed steps to fix the issue.

Asked by jcadams3561A 2 days ago

weißes Fenster

Nach dem Start von Firefox öffnet sich das Fenster aber: ohne Inhalt, ohne Adresszeile, ohne Menüleiste - es ist nichts vorhanden. Nur ein weißes Rechteck. So dass nicht … (read more)

Nach dem Start von Firefox öffnet sich das Fenster aber: ohne Inhalt, ohne Adresszeile, ohne Menüleiste - es ist nichts vorhanden. Nur ein weißes Rechteck. So dass nicht einmal der Reparatur-Modus von Firefox gestartet werden kann. Man kann zwar irgendwo intuitiv herumklicken, aber man kann mit dem neuen popup nichts anfangen, s. Beispiele, da beim Klick auf einen Parameter nichts kommt.

Virenprüfung (Kaspersky in der akt. Version): keine Verbesserung Firefox-Start abgesichert: dto.

Deinstallation und Neuinstallation der aktuellen Version 78.02. : gleiches Ergebnis

In Edge ist das Problem nicht vorhanden.

Asked by guenter.merkle_stuttgart 2 days ago

Firefox with adobe flash player

Hi Team, As a concern,we want to enquire that since our company has its own product which uses Flash technology but its been known now that firefox will not suppport adob… (read more)

Hi Team,

As a concern,we want to enquire that since our company has its own product which uses Flash technology but its been known now that firefox will not suppport adobe flash player after 2020. So if we save and continue to use an oder version of firefox(with autoupdate off),will it allow to continue usage of Adobe Flash Player after 2020? Please confirm the same or any other workaround so that adobe flash player can be used within firefox after 2020 as well.

Thanks

Asked by seemapruthi24 5 months ago

Last reply by Danny Colin 4 days ago

Missing Pictures

I downloaded the new improved Firefox and all my pictures posted this year are gone. I asked Mozilla for help and of course like I thought an effing robot must have answe… (read more)

I downloaded the new improved Firefox and all my pictures posted this year are gone. I asked Mozilla for help and of course like I thought an effing robot must have answered me. This is because Mozilla washed their hands of the problem and the robot (obviously uneducated) gave me a song and dance about how this is MY fault and Mozilla is completely blameless. Mozilla is using the old operator error routine we hear so often when a company can’t be bothered to help a customer. Now I am faced with $50 an hour to have a TRUSTED computer repair person to sort this out. Don’t ever ask Mozilla for help, their uneducated robot will just say it’s your problem. Perhaps I should have just stayed with Google Chrome, at least they tried to give an intelligent answer and not give up on their customer and blame the customer for the problem. I think this is on page 35 of the Mozilla customer service manual. When you don’t know the answer just blame the user and move on to a simpler question. An uneducated answer is better than no answer at all. Let the user pay someone to fix the problem caused by Mozilla. Good luck if you ask them anything, best not to waste your time and go to someone private or a grade 9 student that knows more about Mozilla and computers than Mozilla itself does.

Asked by rodger_mckibbon 6 days ago

Last reply by cor-el 6 days ago

Passwords Saved on a Firefox Browser that had to be deleted and now I can't find the saved passwords on the newly installed Firefox browser

I had to reinstall my Firefox web browser because of the XPCom error I kept receiving. For one of my jobs that I work remotely, I had my information saved on my old Firef… (read more)

I had to reinstall my Firefox web browser because of the XPCom error I kept receiving. For one of my jobs that I work remotely, I had my information saved on my old Firefox web browser. Now that I had to reinstall the web browser, my information is lost and I do not know how to retrieve. My question is, once a password is saved, you guys on the backend have the ability to retrieve it? Please let me know as this would be greatly helpful for my job.

edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)

Asked by dannyhyppolite 6 days ago

Last reply by gild 6 days ago