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In Windows 11, why is Firefox saving my IDs but not my passwords?

Recently I had to refresh Windows 11 on my Dell desktop. It defaulted to McAfee antivirus. I uninstalled McAfee and reinstalled Norton 360 which I had before. I reinstal… (read more)

Recently I had to refresh Windows 11 on my Dell desktop. It defaulted to McAfee antivirus. I uninstalled McAfee and reinstalled Norton 360 which I had before. I reinstalled Firefox. I have version 123.0.1. I imported my FF bookmarks after exporting them from another computer. Now, FF remembers my IDs but not my passwords. When I log in to a website, FF offers to save my password and when I click yes it pops up a bubble saying "Password saved!" However, next time I go to that website, although it remembers my ID, it does not recall my (supposedly saved) password. In this support site, I see most users with this problem say FF will not remember either their IDs or passwords, whereas FF remembers my IDs, so my problem may be different. In FF help, I see that another password manager could be keeping FF from saving passwords. To the best of my knowledge I have never used another password manager. What is keeping FF from saving my passwords, while remembering my IDs? Is there a Windows Registry setting or a FF About:Configuration setting I need to change? Is re-installing FF a last ditch option?

Asked by wmblaney 1 week ago

Last reply by cor-el 12 hours ago

How do I change my mail settings to TLS2?

I keep getting this message from Network Solutions when I try t read my webmail. We’ve determined that you are connecting to your email using an unencrypted client connec… (read more)

I keep getting this message from Network Solutions when I try t read my webmail. We’ve determined that you are connecting to your email using an unencrypted client connection and your data is not safe. Where in Firefox can I make the changes?


This security update requires all email server connections to use an encrypted connection. We will make the switch to require encrypted connections on April 4th, 2024.

What does this mean for you? Read on to learn about the important actions you need to take to make sure your email stays safe and secure.

IMPORTANT! Actions that you need to take before April 4th, 2024:

   When setting up your email in a third-party client, you are now required to enable Outgoing Server (SMTP) authentication and SSL/TLS. This ensures a secure connection when you log in to your email. Learn more about these steps here.
   Set up or update your email account on your device using the server settings as shown below:
       Incoming Mail Server:
           POP3: netsol-pop-oxcs.hostingplatform.com
           Port: 995
           IMAP (Recommended): netsol-imap-oxcs.hostingplatform.com
           Port: 993
       Outgoing Mail Server:
           SMTP: netsol-smtp-oxcs.hostingplatform.com
           Port: 587
       Username - Your full email address, for instance, help@example.com
       Password - The password you set for your mailbox
   Review this list of mail clients that do not support TLS 1.2 (If you are using any of these mail clients, you will need to update to a newer version or use webmail to access your email)
       Outlook® 2007
       Outlook 2010
       MacMail on MacOS 10.8 or before
       Windows 7
   Review this list of Operating Systems that support TLS 1.2 (If you are using an older version, you will need to update to a newer version as listed below)

Operating System TLS 1.2 Supported OS versions Android Mobile Android 5 and newer iOS Mobile iOS 9 and newer Windows Phone Windows 8.1 and Windows 10 Windows Desktop Windows 8 and newer Mac OS Desktop Mac OS X 10.11 and newer


Please visit our Help Center for more detailed instructions.

Note: This security update requires action if you use an email client application to send and receive your email on an Apple, Windows-based PC, or Android device. Webmail Access will still be available.

Asked by schneid811 20 hours ago

Email Password Location??????

I have spent the last TWO HOURS trying to find an answer to what should be a simple problem, and it seems not to exist! I need to find out WHERE Firebird lists my email… (read more)

I have spent the last TWO HOURS trying to find an answer to what should be a simple problem, and it seems not to exist!

I need to find out WHERE Firebird lists my email account PASSWORD.

I do NOT want to reset my password.

I simple need to know WHAT my password is, and since I set up the account [actually a few accounts] several years ago, my notes are evidently null and void, because none of those passwords seem to work.

My email is through verizon.net, which is one of the problems because they gave all of their email coltrol to AOL, which thouroughly sucks, and they seem not to have anyone who speaks fluent English who can assist me in FINDING the current password!

If ANYONE can help, it would be most greatly appreciated!!

Asked by avatar_i_am 2 days ago

Last reply by Terry 2 days ago

enhanced tracking protection failure

Hello Mozilla, When using Firefox I always have Enhanced Tracking Protection turned on - Custom, all four categories are checked, no exceptions are identified. Yet whe… (read more)

Hello Mozilla, When using Firefox I always have Enhanced Tracking Protection turned on - Custom, all four categories are checked, no exceptions are identified. Yet when I look at the Process Manager I consistently find third-parties (defined by me as NOT my OS, my browser, or any website I have visited during this session). As I write this I have just killed the following 4 processes, which I think Firefox should have caught. And in a few minutes when my active window is another application or when I take some browser tab to full-screen mode, these processes I thought I killed will reactivate. The current sample:

kampyle.com setpay.com signifyd.com trustarc.com

You may identify these as innocuous, but they are the very definition of third-party sites. Anything that calls itself TRUST is the first thing I'm going to question. Its exhausting having to police this constantly. What good is ETP if I have to supplement with my own time and energy, diverting me from my primary tasks?

Steps taken: Before submitting this I took a moment to check all the sites I have open or have had open on this device in this browser session. Clicking on the shield near the web address field, I have confirmed EPT is ON for each of them and I can see that many trackers, etc., are apparently being blocked. I also re-checked the related Firefox settings to ensure it remains as I selected.

Info: I work in remote locations, and carry my own hotspot with me. Its a cellular hotspot and I can have many devices as well as many tasks on any single device sharing the bandwidth. I started looking into this because these extra processes interfere with my use of my own devices and the bandwidth that I need and PAY FOR.

Thank you for your help. -LLD

Asked by LLD 3 days ago

Unable to use FIDO2 (OnlyKey) with Firefox after update

Before updating Firefox to 123.0.1 (64-bit) + MacOS Sonoma, I could use FIDO2 on OnlyKey and login to my proton mail. Now, however something has changed on Firefox that I… (read more)

Before updating Firefox to 123.0.1 (64-bit) + MacOS Sonoma, I could use FIDO2 on OnlyKey and login to my proton mail. Now, however something has changed on Firefox that I get presented with two prompts to touch my usb key, but the key itself doesn't respond to the second prompt and login fails.

I first get this prompt as before. I select 'Authenticate' and would be presented with the second picture. Since my key is not expecting to be touched, nothing happens when I touch it and login fails with the message displayed in the last picture.

Asked by Robel Yemane 1 week ago

Last reply by lohphat 4 days ago

insecure website unblock

I read a few posts and it is all gobbledy gook. Can someone answer y/n to the following is their a SIMPLE way to unblock Free-Sudoku.com which I have been using for year… (read more)

I read a few posts and it is all gobbledy gook. Can someone answer y/n to the following is their a SIMPLE way to unblock Free-Sudoku.com which I have been using for years? Is there a simple way to turn off all the security stuff so I don't have to waste hours trying to find a solution? Is there a simple way to ask a question to get a meaningful answer without all the flak that means nothing to an average user? Does anyone at Firefox care about the average guy trying use his browser without unnecessary security lockdowns? If anyone can answer yes to these questions, perhaps you can give me a dumbed down version of the simplified questions. I just want to play sudoku from free-sudoku.com all I get is a lock with a bar through it. on the U'RL box. It just started 3 days ago after years of non-interference. When I click on the lock I don't have an unblock button in the popup. Why does firefox just put one there instead of just an arcane hours long wild goose chase to look for non-solutions. Yeah, I am frustrated over unilateral browser lockdowns.

Asked by nijoani 4 days ago

Last reply by jscher2000 - Support Volunteer 4 days ago

Can't use builtin webcam with Firefox

M2 MacBook Air running macOS Ventura. When I open a website which wants access to my camera I am asked if I want to allow this. I say "Allow", and the light next to the b… (read more)

M2 MacBook Air running macOS Ventura. When I open a website which wants access to my camera I am asked if I want to allow this. I say "Allow", and the light next to the builtin webcam turns green, but I see nothing in the camera sub-window on the webpage which was granted access. No error message, just no camera video is shown by the webpage. In the menu bar is a camera icon which I can click on and confirms I have "Allowed" camera access. Setting / Privacy / Permissions / Autoplay is set to Block Audio. I have verified the camera works with other apps (Photo Booth). How can I diagnose this?

Asked by axel45 4 days ago

Why the HELL did all of ANOTHER PERSON'S passwords show up in my account and MY passwords disappear?!

I have zero clue how 150+ of my mother's passwords suddenly appeared in my account. Further, why the hell many of my passwords are now GONE! My mother has not used Fire… (read more)

I have zero clue how 150+ of my mother's passwords suddenly appeared in my account. Further, why the hell many of my passwords are now GONE! My mother has not used Firefox in ages and there is ZERO reason her Google Garbage should be anywhere NEAR my Firefox account. I have been using Firefox since my early teens but I will sure as hell jump ship if there is not a damn good explanation and fix for this utter BS!!!!!

Asked by NC 5 days ago

Last reply by cor-el 5 days ago

add JPG, JPEG Content Type, Actions

I am running Firefox ver 123.0.1 (64-bit) on Windows 10. Unsdersatand that there is built-in support for certain media like common images (JPG, JPEG, GIF, PNG). But I g… (read more)

I am running Firefox ver 123.0.1 (64-bit) on Windows 10. Unsdersatand that there is built-in support for certain media like common images (JPG, JPEG, GIF, PNG). But I go to Menu Bar and select Tools > General > Applications > Content Type and I do not find a media type for JPG, JPEG. Is there a way to add JPG, JPEG Content Type? Actions?

Asked by pvedwards54 5 days ago

Last reply by cor-el 5 days ago

How do I turn off your firewall?

I am sick and tired of Firefox denying me access to common store websites. How do I turn off your firewall? I want to shop on Lowes.com and I cannot get access. Firefo… (read more)

I am sick and tired of Firefox denying me access to common store websites. How do I turn off your firewall? I want to shop on Lowes.com and I cannot get access. Firefox is proving recently to be more of a problem than an asset.

Asked by janetinlargo 6 days ago

Last reply by zeroknight 6 days ago

Saving username

When I sign in to my bank, placing the cursor in the username box produces a number of username options, including the actual unsername and other mistyped ones from previ… (read more)

When I sign in to my bank, placing the cursor in the username box produces a number of username options, including the actual unsername and other mistyped ones from previous login efforts. I don’t want any unsername prompts. I went to Passwords in Firefox and made sure to remove the bank as a site to retain and offer such information when signing into that account. I continue to receive these username prompts. This doesn’t happen with other accounts. I cannot track down where that username information resides, how to remove it, and how to prevent Firefox from retaining this username information for this bank account.

Asked by g.watson2 6 days ago

Last reply by cor-el 6 days ago

Secure Connection Failed

How can I overrun the Secure Connection Failed? Every time this happened to me it was a false alarm, even with one internet service provider before clicking 4 times on t… (read more)

How can I overrun the Secure Connection Failed?

Every time this happened to me it was a false alarm, even with one internet service provider before clicking 4 times on the «Try Again» button. I fail to understand why is Firefox taking decisions that only belong to me. I cannot accept any browser or whatsoever deciding over my own wish. An advice is welcome, but not take the command. With the advice, Firefox has done its duty well. Then, if someone takes a wrong decision that will be up to him and himself alone. Furthermore, all the advices I have had up to date were wrong, the most frequent being a certificate just expired shortly ago.

I am with Firefox since it appeared, the Netscape and then a Mozilla with editing facility, many years ago. I kept it because it is a browser that we can «domesticate», but if it changed to this point where we cannot do what we want or need, it seems that I'll finally have to change browser. There are a few other very safe browsers, like Tor, but still, I am used to Firefox.

So, how can I overrun the Secure Connection Failed, please?

Asked by Straydog 1 week ago

Last reply by zeroknight 6 days ago

Automation test via Playwright > Screenvideo: Select screen popup

Im using Playwright with JS and when Im running ny test on FireFox i get a PopUp message to select the screen i want to screencast, even when im choosing screen and press… (read more)

Im using Playwright with JS and when Im running ny test on FireFox i get a PopUp message to select the screen i want to screencast, even when im choosing screen and pressing "Share" its happened in the next test and not recording my tests. its happened only in FF. How im removed this PopUP ?Thanks. Using also Linux Ubuntu.

Asked by Orian Shamriz 1 week ago

Primary Passwords

I set up a Primary Password, but I can easily get around it by clicking 'cancel' then clicking 'home' icon. then I can get into ANY of the links. For others who have acc… (read more)

I set up a Primary Password, but I can easily get around it by clicking 'cancel' then clicking 'home' icon. then I can get into ANY of the links. For others who have access to my computer NOT having that access is Exactly why I set up Primary password in the first place. Surely there must be a way to fix this???? haas2128@comcast.net Thanks. Tony

Asked by haas2128 1 week ago

Last reply by zeroknight 1 week ago