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  • Archived

Apparently, Firefox 71 for Mac no longer allows tabs be dragged within a browser window to reposition them. Is there a way to fix this? Am I missing a setting?

Formerly, one could reorder tabs in a Firefox browser window by clicking and dragging. One could also click and hold a tab and move it to create a new window or take a ta… (read more)

Formerly, one could reorder tabs in a Firefox browser window by clicking and dragging. One could also click and hold a tab and move it to create a new window or take a tab from one window, click and drag it to another window. I am no longer able to do this on my Mac laptop, after updating to Firefox 71. I can't seem to find a special setting in Firefox 71. Is there one or a way to allow tab movement? Or do I need to revert to the previous version of Firefox?

Asked by sshopkow 7 months ago

Last reply by Ankit Kumar 2 months ago

  • Archived

Firefox Send "Unexpected Error" During login

Trying to login to firefox send and i get an "unexpected Error" message after typing password and clicking login. I have been able to login to other services just not Fir… (read more)

Trying to login to firefox send and i get an "unexpected Error" message after typing password and clicking login. I have been able to login to other services just not Firefox Send.

Asked by eddygeek18 7 months ago

Last reply by TakaTukaLand 3 months ago

  • Archived

missing menu bar options

ever since updating to Firefox v.71.0 on an iMac running macOS 10.15.2, the menu bar options have disappeared! the only items on the left side of the menu bar visible are… (read more)

ever since updating to Firefox v.71.0 on an iMac running macOS 10.15.2, the menu bar options have disappeared! the only items on the left side of the menu bar visible are the Apple icon and the word "Firefox" The solutio offered in your troubleshooting guide did not apply as my browser was NOT IN full-screen mode and WAS the selected application.

Asked by teke978 8 months ago

Last reply by Trine Stern 4 months ago

  • Archived

The Video Resumer add on stopped working (for youtube) after recent updates, please help.

Just this. Thanks in advance. Here's this add-on's description: "Automatically resumes YouTube videos from where you played them last. Without this extension, for example… (read more)

Just this. Thanks in advance. Here's this add-on's description: "Automatically resumes YouTube videos from where you played them last. Without this extension, for example, when you click through YouTube videos, back and forth, they always start from the beginning. No more. With this extension, previously seen videos will resume from where you left them at. Even if you restart your browser." I have: Author Appteligent LTD Version 1.2.3 Last Updated December 10, 2019

Asked by Asinus 8 months ago

Last reply by kumarpawar 4 months ago

  • Archived

Bookmarks keep syncing wrong

I've been using Firefox on my desktop, laptop and Android Mobile for months without issue. Recently i swapped to a new phone and for some reason the bookmarks on my deskt… (read more)

I've been using Firefox on my desktop, laptop and Android Mobile for months without issue. Recently i swapped to a new phone and for some reason the bookmarks on my desktop and laptop are getting jumbled/deleted (see attached pics)

To try solve this I exported my bookmarks to a .json file, then manually deleted all bookmarks on all my devices, ran a manual sync on all devices then completely uninstalled and deleted appdata/cache files.

I then re-installed using a fresh download from Mozilla, signed in and imported my bookmarks from the json file.

for a full day my bookmarks stayed intact, I then installed firefox on my phone and within an hour my desktop bookmarks became jumbled again.

Am I missing something here?

Asked by Gazza 7 months ago

Last reply by cor-el 5 months ago

  • Archived

Pinterest is blocked how do I unblock it?

I have tried many of the fixes in the help section but I am still unable to access Pinterest through Firefox. It says content is blocked. Please help. I am on a Mac deskt… (read more)

I have tried many of the fixes in the help section but I am still unable to access Pinterest through Firefox. It says content is blocked. Please help. I am on a Mac desktop if that is needed.

Asked by jlowe2831 7 months ago

Last reply by cor-el 7 months ago

  • Archived

Is there a way to set a custom shortcut to open the location bar under macOS?

For all my years using PCs I've used the Alt+D shortcut to open the location bar in every browser, but for whatever reason, under macOS this shortcut changes to CMD+L whi… (read more)

For all my years using PCs I've used the Alt+D shortcut to open the location bar in every browser, but for whatever reason, under macOS this shortcut changes to CMD+L which I have never been able to get used to. I've worked around this by using macOS' built in keyboard remapping to swap the CMD+D and CMD+L shortcuts for Open Location and Bookmark This Page in Chrome and this has worked fine for me in all the years I've been using Macs and Chrome.

However, I would like to stop using Chrome and Firefox does not have an Open Location entry under the menu bar so I can't swap the shortcuts around. Is there any way at all that I can do this? It's such a minor thing really, yet I find it so irritating at the same time so any suggestions would be appreciated.

Asked by Zheez 7 months ago

Last reply by d.mattera 7 months ago

  • Archived

Using Little Snitch to block unwanted internet traffic, I need to know ALL of the websites Firefox uses to do updates & "maintenance". Does list exist?

I'm running Firefox on a MacBook Pro, OS X 10.14. Little Snitch intercepts all web traffic and "allows" or :"blocks" each connection. Firefox is now unable to do routing… (read more)

I'm running Firefox on a MacBook Pro, OS X 10.14. Little Snitch intercepts all web traffic and "allows" or :"blocks" each connection. Firefox is now unable to do routing updates, and I do not know which wesites it needs access to. I am hoping that there will be a lost of all of the websites it accesses. Thanks.

Asked by MidAtlantian 7 months ago

Last reply by cor-el 7 months ago

  • Archived

how-to add mailto app page not detailed enough for AOL option

the how-to described adding a mailto (client?) only up to a certain point. could someone specifically illustrate how to add AOL as an option even though it's merely a web… (read more)

the how-to described adding a mailto (client?) only up to a certain point. could someone specifically illustrate how to add AOL as an option even though it's merely a website and not technically an 'app'? (or, it's an external app...whatever). this would assist many who prefer AOL but who visit websites that don't encode MAILTO properly...or something. thanks.

Asked by Criticatlarge 7 months ago

Last reply by Wesley Branton 7 months ago

  • Archived

Hotspot Shield add-on no longer working on Firefox v.71.0

The Hotspot Shield add-on (v.3.4.18) no longer works. It was working yesterday (15 Dec 2019). The HSS icon in the toolbar is grey (i.e. VPN not switched on), while normal… (read more)

The Hotspot Shield add-on (v.3.4.18) no longer works. It was working yesterday (15 Dec 2019). The HSS icon in the toolbar is grey (i.e. VPN not switched on), while normally it is blue when Firefox is running. If I click on this icon, I see the HSS logo but I'm not taken to the control panel / user interface. See screenshot.

I tried:

- restarting Firefox and my PC (Win10, 64 bit),

- "refreshing" Firefox,

- reinstalling the HSS add-on and ensuring that it works in private browsing,

- contacting HSS directly (they only reply to "premium" users),

- going to the Mozilla help pages,

- and installing HSS add-on in Chrome (it works there).

Nothing has worked for Firefox so far. Any suggestions?

Asked by ra00382 7 months ago

Last reply by philipp 7 months ago

  • Archived

My bookmarks are getting scrambled

Hi, for some reason, my bookmarks are getting all mixed up. I used to have them in an easy to follow order and now they are all scrambled and some bookmarks are not show … (read more)

Hi, for some reason, my bookmarks are getting all mixed up. I used to have them in an easy to follow order and now they are all scrambled and some bookmarks are not show where they are supposed to show.

Here are my error codes if they are of any help: 1575661161801 Sync.Service INFO Loading Weave 1.73.0 1575661161801 Sync.Engine.Clients DEBUG Engine constructed 1575661161802 Sync.Engine.Clients DEBUG Resetting clients last sync time 1575661161803 Sync.Engine.Addons DEBUG Engine constructed 1575661161807 Sync.Engine.Addons DEBUG SyncEngine initialized: addons 1575661161809 Sync.Engine.Forms DEBUG Engine constructed 1575661161811 Sync.Engine.Forms DEBUG SyncEngine initialized: forms 1575661161812 Sync.Engine.History DEBUG Engine constructed 1575661161814 Sync.Engine.History DEBUG SyncEngine initialized: history 1575661161815 Sync.Engine.Passwords DEBUG Engine constructed 1575661161817 Sync.Engine.Passwords DEBUG SyncEngine initialized: passwords 1575661161818 Sync.Engine.Prefs DEBUG Engine constructed 1575661161820 Sync.Engine.Prefs DEBUG SyncEngine initialized: prefs 1575661161821 Sync.Engine.Tabs DEBUG Engine constructed 1575661161823 Sync.Engine.Tabs DEBUG SyncEngine initialized: tabs 1575661161823 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1575661161824 Sync.Engine.Extension-Storage DEBUG Engine constructed 1575661161826 Sync.Engine.Extension-Storage DEBUG SyncEngine initialized: extension-storage 1575661161827 Sync.Engine.Bookmarks DEBUG Engine constructed 1575661161829 Sync.Engine.Bookmarks DEBUG SyncEngine initialized: bookmarks 1575661161829 Sync.Service INFO Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0 1575661161830 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1575661161830 Sync.AddonsReconciler DEBUG Adding change listener. 1575661161830 Sync.Engine.History.Tracker INFO Adding Places observer. 1575661161831 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1575661163200 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1575661163445 Sync.SyncScheduler DEBUG Global Score threshold hit, triggering sync. 1575661163445 Sync.Service DEBUG User-Agent: Firefox/71.0 (Windows NT 10.0; Win64; x64) FxSync/1.73.0.20191202093317.desktop 1575661163446 Sync.Service INFO Starting sync at 2019-12-07 05:39:23 in browser session zwzg4kXSMXhi 1575661163446 Sync.Service DEBUG In sync: should login. 1575661163446 Sync.Service INFO User logged in successfully - verifying login. 1575661163446 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1575661163446 Sync.Status DEBUG Status.login: success.login => success.status_ok 1575661163446 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1575661163446 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1575661163446 Sync.BrowserIDManager INFO Getting keys 1575661163447 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1575661163447 FirefoxAccounts DEBUG enter getAssertion() 1575661163452 FirefoxAccounts DEBUG got keyPair 1575661163452 FirefoxAccounts DEBUG getCertificateSigned: true true 1575661163454 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/certificate/sign?service=sync 1575661163454 Services.Common.RESTRequest DEBUG POST Length: 888 1575661163661 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/certificate/sign?service=sync 200 1575661163662 Hawk DEBUG (Response) /certificate/sign?service=sync: code: 200 - Status text: OK 1575661163662 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -662 1575661163662 FirefoxAccounts DEBUG getCertificate got a new one: true 1575661163662 FirefoxAccounts DEBUG _updateAccountData with items: ["keyPair","cert"] 1575661163662 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575661163662 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575661163662 FirefoxAccounts DEBUG getAssertionFromCert 1575661163662 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1575661163663 Sync.BrowserIDManager DEBUG Getting a token 1575661163663 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1575661163663 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1575661163669 FirefoxAccounts TRACE finished write of json user data - took: 7 1575661163669 FirefoxAccounts DEBUG writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"] 1575661163670 FirefoxAccounts TRACE starting write of user data to the login manager 1575661163699 FirefoxAccounts TRACE finished write of user data to the login manager 1575661164297 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1575661164298 Services.Common.TokenServerClient DEBUG Got token response: 200 1575661164298 Services.Common.TokenServerClient DEBUG Successful token response 1575661164298 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1575661164298 Sync.Status DEBUG Status.login: success.status_ok => success.login 1575661164298 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1575661164299 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/ 1575661164299 Sync.BrowserIDManager DEBUG Cluster value = https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/ 1575661164299 Sync.BrowserIDManager DEBUG Setting cluster to https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/ 1575661164299 Sync.Service DEBUG Caching URLs under storage user base: https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/ 1575661164300 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1575661164949 Sync.Resource DEBUG GET success 200 https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/info/collections 1575661164950 Sync.Service DEBUG Fetching server configuration: https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/info/configuration 1575661165153 Sync.Resource DEBUG GET success 200 https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/info/configuration 1575661165153 Sync.Service DEBUG Fetching global metadata record 1575661165356 Sync.Resource DEBUG GET success 200 https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/storage/meta/global 1575661165356 Sync.Service DEBUG Clearing cached meta record. metaModified is undefined, setting to 1574815475.89 1575661165670 Sync.Resource DEBUG GET success 200 https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/storage/meta/global 1575661165670 Sync.Service DEBUG Weave Version: 1.73.0 Local Storage: 5 Remote Storage: 5 1575661165671 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1575661165671 Sync.Service INFO Testing info/collections: {"passwords":1575615833.85,"addons":1573168287.3,"tabs":1575661066.66,"clients":1575660973.5,"crypto":1498625392.07,"forms":1575617498.57,"meta":1574815475.89,"bookmarks":1575578169.01,"prefs":1572952053.55,"history":1575661067.19} 1575661165671 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 0 1575661165671 Sync.Service INFO collection keys reports that a key update is needed. 1575661165683 Sync.Resource WARN GET request to https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/storage/crypto/keys failed: [Exception... "Abort" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "<unknown>" data: no] No traceback available 1575661165683 Sync.Service WARN Got exception fetching cryptoKeys.: [Exception... "Abort" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "<unknown>" data: no] No traceback available 1575661165684 Sync.Status DEBUG Status.login: success.login => error.login.failed 1575661165684 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1575661165684 Sync.Service WARN Failed to fetch symmetric keys. Failing remote setup. 1575661165684 Sync.Service WARN Remote setup failed. 1575661165684 Sync.ErrorHandler ERROR Sync encountered a login error 1575661165684 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1575661165685 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1575661165688 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.failed(resource://services-sync/service.js:1041:15) JS Stack trace: onNotify@service.js:1041:15 1575661165689 Sync.Service DEBUG Not syncing: login returned false.

Asked by Denis 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

After the update to 71.0 version of Firefox it is not possible to get to jira website. 400 error is visible. Anyone know how to fix this?

It appears that Jira is not working correctly after the update of Firefox. After generating new certificates the same error occures. It is possible to use jira on other b… (read more)

It appears that Jira is not working correctly after the update of Firefox. After generating new certificates the same error occures. It is possible to use jira on other browsers. Please see attached screenshots

Asked by krzysztof.gzyl 8 months ago

Last reply by cor-el 8 months ago