Firefox Support Forum

I have 2 soundcards on my iMac, (OS Ventura 13.6.1) : one internal (iMac) and one for music production. (universal audio)

Until the latest update (127), I could select either one and I could hear the audio from Firefox. But... since the update, only the internal iMac audio card is working. Note that I don't have this problem with Safari nor Chrome and it used to work on Firefox until the last update.

Anyone has noticed that? 

Does anyone knows how to contact them and log this as a new bug?

Thanks all!  :)

Whenever I try to watch a video on YouTube, Firefox would automatically set the playback speed to max, mute the audio, and the video would just end (as if someone moved the seek pointer to the end). Since my YouTube is set to automatically play the next video, I would be presented with a screen showing me what the next video would be playing. At this point, I need to do the following:

1. quickly click cancel
2. hit the replay button
3. set the playback speed to anything but normal
4. set playback speed to normal
5. unmute audio
6. move seek pointer back to beginning

From this point on, videos would play normally and I can jump around and watch different videos. But once I close Firefox and restart it, it would reset to the above issues (max playback speed, mute audio, skip first video).

Anyone else having the same problem? Anyone know what's going on?

On a tangent, on my Windows machine, every now and then, Firefox would flash a white blank screen. I would be surfing and reading stuff and all of a sudden, the screen would just go blank. After a few seconds, it would come back. This only happens on my Windows machine and not my Mac.

Hey,

I constantly have unreadable fonts in Firefox for Mac. This only happens since I started using a new Mac (M2 Chip).

I know there are some "solutions" flagged but I cannot get it to work. My main issue is, the inspector it self has completely garbled fonts. So does the elements of the browser itself, for instance my favorites bar.

I know I am supposed to check my fonts, but I don't know how? I used the fonts application on my mac and let it validate the fonts. No issue there.

Only thing to resolve this issue is to reboot. And this is extremely frustrating since it means out of the blue my Firefox won't show fonts and I have to save all my work and reboot to be able to use it again.

I would highly appreciate a step by step solution on how to fix this. It seems to be a common problem so maybe there is a solutions that describes it better than the text I found here to inspect elements and check fonts.

Thanks in advance.

Julian

I've been dealing with this issue for a long time now, without finding any solution

On macOS, whenever I am using Bluetooth headphones (Sony XM4, Airpods Pro), videos will hang for a few seconds just as the video is starting. This happens again if I pause/unpause or if I seek forward/backward on a video. The video "spinning animation" will appear and it will take 2-3 seconds for the video to start. This happens immediately, even if I click pause/start fast (ie: this is not after some delay necessarily). Also, if I mute audio on the video, the issue does not manifest itself.

During the waiting, Firefox itself seem to be hanging: for instance if I click on an extension icon in the toolbar, nothing will happen until the video finally start playing and then the extension menu will open up

When using Google Meet or Zoom for instance, I sometimes have to wait up to 10 seconds or so before Bluetooth Audio/Microphone starts after I've joined a meeting.

The issue is not specific to these platforms: I experience the same issue on other platforms such as Facebook, dailymotion, vimeo, zoom. On Facebook, since videos start muted, I can see the videos start playing right away, and then if I unmute sound the video stops, and start again with sound after 3 seconds or so

The issue does NOT manifest itself when playing an audio-only stream: ex Soundcloud or local radio stations audio stream

Things I've tried and didn't help - Troubleshoot mode - Different Firefox profile - Different Firefox install - Restarting my system

This feels like Firefox/macOS is waiting for Bluetooth to activate, or something like that. I have a feeling this only happens for certain types of video/audio codecs but I am not sure how to validate that (ex: no issues on soundcloud, petron audio-only posts).

The problem is entirely non-existent when I'm using sound output that is not Bluetooth.

This does not happen with other browsers otherwise I wouldn't be posting here :)

macOS 14.5, M1 Macbook Pro

I receive e-mail from websites where I subscribe. Many times, the message from the sites (kelbyone.com, to name one) contain a graphic (jpg) that does not display in Outlook.com. Microsoft Tech Support is unresponsive. The sending websites refuse to help.

It seems to me that FF chokes on the length of the hyperlink. Here is a sample: https://kelbyone.acemlnb.com/lt.php?x=3DZy~GE2JaTN5XV.-wy5heOd~nAnuwAjluw2Z5PEIaOb5p8qy0y.0uJz2nRzit~yjvYwXncWJXCf657

If I paste the hyperlink into the search window, the page will load. When I forward the e-mail from Outlook to yahoo mail, the image displays.

I am running extensions Adblocker Ultimate and DuckDuckGo Privacy Essentials.

I would like help with this, at least, to identify where the problem is.

For months, Firefox will not load pages, like for google for instance. I will press Enter to load the page and it just won't do anything. Sometimes quitting and restarting fixes the issue, sometimes it doesn't. It isn't my internet, as I often have to open Safari to load the page instead, which always works.

I just did a refresh of Firefox, but the issue persists. It's getting to the point of potentially switching browsers. It's frustrating to have to switch browsers if I need a page to load.

I have struggled off an on for about a year since getting an M-series Mac with Firefox and memory load. This is an issue that I did not struggle with with the same RAM-Specc'd Intel alternative. I have received multiple out of memory errors the longer Firefox would run. I have done full clean installs of my machine (not restoring anything from backup) and gone so far as to up replacing the machine (though not for this specific issue only) that had double the RAM (32GB vs 16GB). I haven't yet begun to receive out of memory errors on this new machine, but I see the day coming.

I believe this is directly related to the number of tabs open, like they must not go to sleep. My concern is that with firefox running, over time (like a day or two) Firefox ends up consuming a little more than 10GB of RAM (peak observed so far). Quitting and reopening Firefox brings me down to 2.5-3 on the same tab count for a couple days.

My addons are all up to date, and I only have two (Firefox Multi-Account Containers, and NordPass for password management). I've removed Nord for troubleshooting purposes with no effect. I have changed to various versions and variations of firefox (meaning beta versions and the developer variation of the browser).

I have also used another browser entirely (MS Edge) for an extended amount of time with basically the same environment open. For comparison, same tabs, same amount of time open Edge uses 3GB RAM and upon restart jumps to 5GG Ram but settles back down to 3.

I am wanting to stay with Firefox. It's multi-container setup is the best there is (that I know of). I hate the idea of moving to another browser.

TL;DR Issue: High Memory usage on Apple Silicon (Firefox using just over 10GB RAM after a couple days)

steps taken: Computer has been reinstalled multiple times Computer has been replaced (move from 16GB to 36GB) Browser reinstalled with various versions and variations. Add-ons have been updated and also removed.

Reference Intel Macbook with 16GB RAM in my workflow did not have this issue a single time over many years.

Desire Looking to reign in Firefox's memory usage so I don't have to move to another browser (Edge has proven to hold at 3GB under the same workflow).

i updated my browser and now everything is gone, my extentions wont open as its in "safe mode", none of my browsing history is saved anymore. should I delete firefox and reinstall it?

After update to 126.0.1 I cant access two of the four windows that are open. They are still listed under the Window toolbar option but clicking on them reveals nothing, as if hidden except they are not in the Mac toolbar. Not sure if this is a new feature or glitch, any help would be great, the two windows I can't currently access contain alot of tabs I need.

Firefox 126.0.1 Mac OS Sonoma 14.5

Everytime I select Firefox-Settings.. the Settings window opens and then crashes

This crashes with Troubleshoot mode selected

Partial crash report included below.

Since yesterday, Firefox is crashing constantly. Any action taken on a page can cause it to crash. My cache and cookies have been cleared (every time I end a session), my computer has been restarted (now 20x). I have checked settings on MFF and all looks correct. I have used for years and never had this issue but have been using another browser since yesterday afternoon because this is disruptive to work. Anybody else having issues since the update 5/29/24?

after the download of v.126.0 i discover my history, all of it, has been deleted. in its place is a single web site, which shows up as the only web site visited across a time span going back months. this single web site cannot be deleted from the history. it cannot be deleted through the settings menu. no new history is created by web visits. the persisting single web site is among the sites in my tool bar, but is also a site i have not recently visited (months before this happened).

After update 126 "open previous windows and tabs" no longer works. It is checked but open tabs are not reopened when firefox is restarted. Using macOS Ventura 13.6.7

YouTube content doesn't load. Same with NYTimes.com articles.

Up to date, no extensions, no add-ons.

Running Sonoma 14.4.1

Safari and Chrome work as expected.

I belong to almost a dozen regional 'yard sale' groups, and suddenly can no longer post 'for sale' in ANY of them including Marketplace. Yet in the same groups I can post and reply to messages

hello team Firefox i am Aquib. i am very older user. my Firefox web browser in mac is very Awesome user experience. no lags no glitch no bugs. higher performance than other browsers. but after Firefox ver-120.0.1 Firefox getting lag and glitch in latest version Firefox please try to check in Youtube and switch mini screen to full screen getting lag please solve this problem. my problem is explain in given Screenshot. please fix it.

How do block a fake recurring alert?

App: Ads.fiancetrack(2).dll

Threat Detected: Trojan Spyware Access to this computer is blocked for security reasons. Please contact Microsoft Support: 855-752-1661