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How do remove fake recurring alerts?

How do block a fake recurring alert? App: Ads.fiancetrack(2).dll Threat Detected: Trojan Spyware Access to this computer is blocked for security reasons. Please contact… (read more)

How do block a fake recurring alert?

App: Ads.fiancetrack(2).dll

Threat Detected: Trojan Spyware Access to this computer is blocked for security reasons. Please contact Microsoft Support: 855-752-1661

Asked by mtogo 4 days ago

Can't open Word files on Firefox

I can’t seem to open any Word files in Firefox. Doesn’t matter if it’s a new file or an old one, it just won’t open. What’s weird is that it takes me to a OneDrive page s… (read more)

I can’t seem to open any Word files in Firefox. Doesn’t matter if it’s a new file or an old one, it just won’t open. What’s weird is that it takes me to a OneDrive page saying the file doesn’t exist or isn’t available. But when I switch to Google Chrome, everything works fine.

Asked by tha.supreme227 4 days ago

YouTube video issues on FireFox

Hey there. To get straight to the point, whenever I am watching a YouTube video on Firefox in full screen, every so often the screen goes black then slowly fades back in.… (read more)

Hey there. To get straight to the point, whenever I am watching a YouTube video on Firefox in full screen, every so often the screen goes black then slowly fades back in. I have no idea how to fix this issues and it is not my computer that is causing it (doesn't happen on other browsers, my computer was tested for a variety of problems and nothing was wrong, etc). I have also looked through Firefox Reddit help pages and the support articles on the Firefox support website but have found nothing to help. Any suggestions or help would be much appreciated! Thank you :)

Asked by Smokeydeathcap 4 days ago

Latest Update Will Not Download

This is my Mac Monterey. My Windows 10 is in Safe Mode With Networking. The last update will not download. That version is 125.0.3. What's available under Windows upd… (read more)

This is my Mac Monterey. My Windows 10 is in Safe Mode With Networking. The last update will not download. That version is 125.0.3. What's available under Windows updates does not download either. Now I am running my antivirus on my Windows to see if it runs clean. I do not know why I cannot apply these updates.

Asked by tightpurchaser 5 days ago

Last reply by tightpurchaser 4 days ago

Missing pages or parts of them

Several pages don't display properly. espn doesn't have a menu, cnbc displays and then goes blank, as do some articles on nytimes.com. These and other anomalies all wor… (read more)

Several pages don't display properly. espn doesn't have a menu, cnbc displays and then goes blank, as do some articles on nytimes.com. These and other anomalies all work fine on safari. Any help greatly appreciated. Jim

Asked by jimpnm 4 days ago

Last reply by cor-el 4 days ago

  • Solved

How do I hide the top menu bar in Fullscreen view in Mac OS 14.4.1 on MacBook Air?

When I'm in full screen mode, The Apple, "Firefox" "File" "Edit" "View" "History" "Bookmarks" "Tools" etc menu bar shows up at the top and won't disappear. On my iMac Pro… (read more)

When I'm in full screen mode, The Apple, "Firefox" "File" "Edit" "View" "History" "Bookmarks" "Tools" etc menu bar shows up at the top and won't disappear. On my iMac Pro, it doesn't show up. i.e. Off.

I can't figure out what is the setting to make sure it does not appear. I went digging everywhere and can't figure it out. If you could tell me what config, etc I'm missing I'd appreciate it.

Screen shot attached to show which menu bar I mean.

My firefox is up to date: 126.0 (64-bit)

Asked by Kim Yoonmi 김윤미 4 days ago

Answered by cor-el 4 days ago

Q: Why does blocked website (pwnedpasswords.com) still leave cookies?

Hello, I recently deleted pwnedpasswords.com from my cookies, as well as blocked this website; however, it keeps reappearing in my list of cookies. I've never even visi… (read more)

Hello,

I recently deleted pwnedpasswords.com from my cookies, as well as blocked this website; however, it keeps reappearing in my list of cookies.

I've never even visited this site (that I'm aware of), and it's a bit concerning to me.

In spite of clearing ALL my cookies (and blocking this website), it keeps appearing in my list!

Please advise :)

Asked by tracey.leigh.morrison 4 days ago

126.0 upgrade breaks WordsWithFriends, can not downgrade back to previous FF

On my MacOS 10.15.7 system I upgraded from 125.0.2 to FF 126.0 this afternoon. When I started the new version of FF and acknowledged the "downloaded app OK" dialog all t… (read more)

On my MacOS 10.15.7 system I upgraded from 125.0.2 to FF 126.0 this afternoon. When I started the new version of FF and acknowledged the "downloaded app OK" dialog all the tabs opened as expected except for WordsWithFriends (on Facebook). WWF draws the full board just fine but then throws a less than descriptive error message: "an error occurred. Please refresh." That is an infinite loop as it will return the same error no matter how many times retry is pressed. I logged out of FB and back in, just in case. No change. FB pages show fine, btw. Closed 126.0 and tried downgrading back to 125.0.2. That version with no longer load (or any of the previous four I had on hand). Consumes 100% of the CPU for about six minutes and then changes to Unresponsive in the Activity Monitor. WWF works fine in Safari and Chrome for what that is worth.

Asked by marty_ffs 4 days ago

How do I include page contents in URL bar history search?

I want firefox to not only cache the URL and page title, but also cache the page contents, so that if I do a URL bar search for a word that was only contained in a page t… (read more)

I want firefox to not only cache the URL and page title, but also cache the page contents, so that if I do a URL bar search for a word that was only contained in a page that a visited (not in the title or url) firefox finds it. Apparently chrome already does this. Why doesn't firefox? I can't even find a add-on that does this for firefox.

Asked by david.d.campbell 4 days ago

  • Solved

The new apostrophe quicksearch-function is a problem for me

Hello There seems to be a new function that opens a quick search window when I press the apostrophe key. This function is active on many websites, and I am using Firefo… (read more)

Hello

There seems to be a new function that opens a quick search window when I press the apostrophe key. This function is active on many websites, and I am using Firefox 125.0.3 on a Macbook Air.

This new function makes it very difficult for me to practice touch typing in Firefox, and I would like to turn this function of.

Best regards Max Andersson

Asked by Max Andersson 5 days ago

Answered by TyDraniu 4 days ago

Posting comments

Firefox will not allow my to post comments on Yahoo. I have no issues with Chrome or Safari. I get the following error message: Your comment failed to publish. Retry … (read more)

Firefox will not allow my to post comments on Yahoo. I have no issues with Chrome or Safari. I get the following error message: Your comment failed to publish. Retry

Asked by V G 3 months ago

Last reply by jscher2000 - Support Volunteer 4 days ago

Firefox scaling on Retina Macbook vs External 1080P display

On my Macbook Air M1, Firefox's UI and default scaling is perfect on my Retina display, but if I move the window to my external Philips 1080P monitor, some - but not all … (read more)

On my Macbook Air M1, Firefox's UI and default scaling is perfect on my Retina display, but if I move the window to my external Philips 1080P monitor, some - but not all - interface elements are very over-sized, which makes Firefox unuseable on any external monitor I connect. (I have tested this with multiple other monitors)

Asked by joe.blurton 5 days ago

Last reply by joe.blurton 5 days ago

  • Solved

Setting Startpage as search engine

What's the best way to set up Startpage private search in Firefox? Should I manually change the settings or install the extension? Also, it seems like Firefox could impro… (read more)

What's the best way to set up Startpage private search in Firefox? Should I manually change the settings or install the extension? Also, it seems like Firefox could improve the process for us.

Asked by gregcane90 6 days ago

Answered by jscher2000 - Support Volunteer 6 days ago

sound output is low using google meets (not an issue in slack/OS level)

When I use google meet, I regularly get feedback that I sound far away, despite being at a normal distance from my computer. If I switch to another app, like slack, the i… (read more)

When I use google meet, I regularly get feedback that I sound far away, despite being at a normal distance from my computer. If I switch to another app, like slack, the issue doesn't present (so it's not an OS level issue). I'm using firefox on m3 macbook pro.

What can I do to fix this issue? Or do I have to stop using firefox?

Asked by Meg C 5 days ago

Last reply by Meg C 5 days ago

  • Solved

When opening a new tab, why can't I automatically search?

When I open a new tab, I can't automatically start searching anymore. Here's a video: https://www.loom.com/share/ebcc8685187a4e2284cf40b75f7e134e?sid=9b0a3db3-fcac-4bae… (read more)

When I open a new tab, I can't automatically start searching anymore.

Here's a video: https://www.loom.com/share/ebcc8685187a4e2284cf40b75f7e134e?sid=9b0a3db3-fcac-4bae-9ff9-cdbe2b8b955b

Now, I have to click into the search bar to type. That's annoying.

Anyone know how to fix this?

Asked by Kevin George 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

sign-in to KP.org

I try to sign-in to my KP.org account and I get a white page with the message (Firefox has detected that the server is redirecting the request for this address in a way t… (read more)

I try to sign-in to my KP.org account and I get a white page with the message (Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies.) I called KP and they said there was nothing wrong with their site. I added the URL to the cookies exception list with no result. I tried to paste the exact URL of the sign-in page into my bit-warden and it said it exceeded the 1000 character limit. I can sign-in on Chrome, but I prefer to use Firefox. any ideas?

Asked by awc_pdx 6 days ago

Last reply by jscher2000 - Support Volunteer 6 days ago