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  • Archived

SSL_ERROR_BAD_MAC_ALERT

Since the last update, I am receiving the error message SSL_ERROR_BAD_MAC_ALERT when I access one website that I need to use as part of my work. It is a trusted site that… (read more)

Since the last update, I am receiving the error message SSL_ERROR_BAD_MAC_ALERT when I access one website that I need to use as part of my work.

It is a trusted site that I have used for many years. The error message above displays and I get the option to retry which usually works, but I lose any content up to that point.

I have contacted the website owners as suggested and they say it is a Mozilla issue. I found a couple of suggestions to fix this on-line, but it did not work.

Can you help?

Asked by franlousimon 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Restore previous session

Hi. I would like to restore my previous session when I open Firefox (last version of the browser installed). The option is turned on, but nothing happens when I close the… (read more)

Hi. I would like to restore my previous session when I open Firefox (last version of the browser installed). The option is turned on, but nothing happens when I close the browser and I open it again. The support says I should see "Restore previous session" after "New Private Window", but this option is not there. In the history, the list of recently closed tabs is always empty, there are juste one or two links in the recently closed windows (it seems to be a random list). Can someone help me ? I don't understand why it doesn't work. Thank you :)

Asked by ape 1 year ago

Last reply by cor-el 10 months ago

  • Archived

Can't log into Facebook account

Hello! I had an issue with having to rebuild my computer, but since I have I am unable to login to Facebook with Firefox browser 84.0 (64nit) for Mac. I can see the Faceb… (read more)

Hello!

I had an issue with having to rebuild my computer, but since I have I am unable to login to Facebook with Firefox browser 84.0 (64nit) for Mac. I can see the Facebook login page and I can enter the username and password, but when I press login, nothing happens. I am able to login via other browsers, just not Firefox. Any solution please? Thanks!

Asked by luciano11 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Bookmarks Toolbar

How can I put bookmarks in the toolbar at the top where it used to be? When I bookmark to the toolbar I can omly find them by clicking Bookmarks and clicking on toolbar i… (read more)

How can I put bookmarks in the toolbar at the top where it used to be? When I bookmark to the toolbar I can omly find them by clicking Bookmarks and clicking on toolbar in the drop down.

Asked by marti1owl 8 months ago

Last reply by cor-el 4 months ago

  • Archived

Firefox Dark Mode to Light mode switch problem

In MacOS Big Sur 11.1 on my MacBook, I have set MacOS to automatically switch between Light Mode and Dark Mode. But I notice that Firefox does not handle this well. When … (read more)

In MacOS Big Sur 11.1 on my MacBook, I have set MacOS to automatically switch between Light Mode and Dark Mode. But I notice that Firefox does not handle this well. When I have used my MacBook Dark Mode and switch back to Light Mode, Firefox still hangs in Dark Mode. The only way to solve this is to choose Light Mode in System Preferences instead of automatic.

Asked by Martijn 11 months ago

Last reply by plausibel 8 months ago

  • Archived

playback error

In the last 24 hours or so, embedded youtube videos on Reddit are mostly not playing back. I get the "playback error" but the website itself works fine. I've found other … (read more)

In the last 24 hours or so, embedded youtube videos on Reddit are mostly not playing back. I get the "playback error" but the website itself works fine.

I've found other posts on the same error but not a resolution that works for me. I know Firefox updated a few days ago but it didn't start then, and I haven't changed or updated anything else. (Everything is up to date)

Asked by Brad 1 year ago

Last reply by irishtoon 1 year ago

  • Archived

HOW TO RESTORE OLD FIREFOX DATA?

How do i go about restoring my old firefox data? Firefox suggested restarting the browser and once it opened back up it deleted all my extentions etc. and placed an 'old … (read more)

How do i go about restoring my old firefox data? Firefox suggested restarting the browser and once it opened back up it deleted all my extentions etc. and placed an 'old firefox data' folder on my desktop. I tried finding solutions but nothing worked. I typed in about:profile. Went to default profile. I clicked on Local Directory - Show in folder. And then pasted everything from my old firefox data folder into that. And nothing worked. Any help????

Asked by atakankombat 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox becomes intollerably slow

In recent times, after I've been browsing for about 20 or 30 minutes, Firefox becomes very very slow to respond. Simultaneously it coincides with a similar slowdown over … (read more)

In recent times, after I've been browsing for about 20 or 30 minutes, Firefox becomes very very slow to respond. Simultaneously it coincides with a similar slowdown over the entire computer - in finder and with other open programs. If I close Firefox (which takes several minutes to complete) the slowness of finder and the open programs disappears. The slowness never happens unless Firefox is open. I've tried Chrome and haven't had the same issue.

What might be causing this delayed slowness and how do I solve it?

Asked by hamac 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Strange behaviour when copying images on Mac

Long time listener, first time caller... :) [Seriously have been using and loving Firefox/Mozilla since 2004-2005, before that was Netscape Navigator, this is the first t… (read more)

Long time listener, first time caller... :) [Seriously have been using and loving Firefox/Mozilla since 2004-2005, before that was Netscape Navigator, this is the first time I can recall having an issue that I can't find already written up and solved. Hence, this post.]

I've been having some odd issues with Firefox (85.0.2 64-bit) on my Intel Mac (Big Sur 11.2.1) for the past few months, and this morning decided to dig in deeper.

The backstory: When I’ve wanted to copy and image and paste it into Apple Messages, the images sometimes don’t send because Messages doesn’t support TIFF, WEBP, or PNG formats when sending to someone who doesn’t have an iMessage account (aka using standard MMS like to Android phones). So, I then have to convert the failed image to JPG, delete the failed message, and drag the saved JPG image file into Messages and can then resend it.

The issue: Today, I discovered that when I copy a JPG image from Firefox, and paste it into Apple messages, it seems that it doesn’t send because it appears to be either copied or pasted as a different format than the original image?

To reproduce:

  1. Go to a web site with a JPG image ( http://www.lunarbaboon.com for example)
  2. Right-Click on the JPEG image ( comicorder038.jpg for example) and select “View Image Info”
  3. Right-Click on the JPEG image and select “Copy Image”
  4. Paste into Messages to send to someone who doesn’t have an iMessage account
  5. Hit enter to send
  6. Wait a few seconds for failure
  7. Click on failure Info
  8. Right-Click on image and select Open
  9. Preview shows the file as TIFF not JPG

To simplify:

  1. Go to a web site with a JPG image ( http://www.lunarbaboon.com for example)
  2. Right-Click on the JPEG image ( comicorder038.jpg for example) and select “Copy Image”
  3. Open Preview and select “New from Clipboard”
  4. Select “Tools -> Show Inspector”
  5. Preview shows the file as PNG not JPG

What I’ve tried: Copy & paste of same image from Firefox - Safe Mode fails - So, doubt it is something in my Firefox config Copy & paste of same image from Safari works - So, doubt it is something MacOS related However, copy & paste of same image from Chrome fails too - So, maybe it is something MacOS related?

Any suggestions on what to try next?

Asked by sck626 11 months ago

Last reply by cor-el 10 months ago

  • Archived

When importing data from Chrome to Firefox, why am I NOT given the option to import my passwords?

There are a million support articles on this and other sites that show all the steps to importing your passwords from Chrome to Firefox, and they usually include a screen… (read more)

There are a million support articles on this and other sites that show all the steps to importing your passwords from Chrome to Firefox, and they usually include a screenshot that is identical to the one I've included, except for they also have a box you can check to import passwords. I successfully imported my cookies, browsing history, and bookmarks, but there was no passwords box for me to check and I haven't been able to import my passwords. Why is it that option not showing up for me?

Asked by jjj123 2 years ago

Last reply by McCoy 2 years ago

  • Archived

Web Developer Tools

So Firefox updated this morning and when I went to look for the Inspector under the Web Developer Tools, it is no longer there. I use this tool all the time and came to c… (read more)

So Firefox updated this morning and when I went to look for the Inspector under the Web Developer Tools, it is no longer there. I use this tool all the time and came to count on it. What are my options and is it still available?

Asked by jeremy.boetger 10 months ago

Last reply by jscher2000 6 months ago

  • Archived

Firefox can no longer play Netflix movies

Firefox can no longer play Netflix movies. Firefox loads the Netflix site. Firefox attempts to play the movie. Then, Firefox can't play the movie. Netflix says "Your brow… (read more)

Firefox can no longer play Netflix movies. Firefox loads the Netflix site. Firefox attempts to play the movie. Then, Firefox can't play the movie. Netflix says "Your browser is no longer supported." This happens every time there is a Firefox update! Do you guys not test your products in development before release? Please fix your product. I tried all your 'help' items.

Asked by 808state 7 months ago

Last reply by cor-el 7 months ago

  • Archived

Increase text size of bookmarks font

Is there a way to increase the size of the font of bookmarks? They are so small and hard to read. It seems like there used to be an extension that did this but it no long… (read more)

Is there a way to increase the size of the font of bookmarks? They are so small and hard to read. It seems like there used to be an extension that did this but it no longer works. Thanks!

Asked by ivelasq 12 months ago

Last reply by jscher2000 12 months ago

How do I disable dark mode?!

Firefox is stuck in dark mode and its atrocious! I've gone to add ons and themes, disabled it and/or enabled some other background and it doesnt make any changes. Still s… (read more)

Firefox is stuck in dark mode and its atrocious! I've gone to add ons and themes, disabled it and/or enabled some other background and it doesnt make any changes. Still stuck with dark mode and it makes it very hard to read and do my job. How do I get rid of this?!

Asked by sasountzi 5 months ago

Last reply by cor-el 5 months ago