Firefox Support Forum

When I try to download the new version it says it wants to install something called helper and asks for my logon credentials. When I put them in they are rejected. So I can't update the program. I also tried deleting older versions, but it also asked for my logon credentials. I know my info is correct because I just reset my password

every time i close down out of firefox, weither its to shut down computer or to simply sign our of firefox, when i sign back in again, all my bookmarks, websites i have saved every is gone, i don't understand everytime i sign out i have to refind everything,...why does this keep happening?

brooks

I loaded Firefox onto a new Win10 laptop yesterday and made it the default browser (against the "recommended" Edge). Today some websites are loading very slowly (e.g. PCMag home page takes 30 seconds to load). Some https sites load normally and others are slow. I refreshed Firefox, did not fix it. Is there something I can do?

I had so many problems with it, I went through downloading different "session save" add-ons, I know what solution you guys will give me, I've done most of the posts' instructions, this is more of a complaint post.

When Windows boots up and you had Firefox open before you shut down last time, it will open anew, automatically, with your previous session, but it's on the end of the list of things that launch on startup.

Forgetting you had it on and clicking the browser again, will open a new session with the home screen instead of the previous session, then when actual session Firefox launches it's a 50/50 whether it will be in home screen as well, or actually in your previous session. Now here is the fun part. If you close the new window with just the home tab, that will now become the latest session, so your previous one will be deleted.

How to get around that? Move your home tab into your session instead of closing the window, it works 100% of the time... But can we, not start a new session if you close the home screen, or if you close just 1 tab it doesn't count as a different session. I dunno, just throwing ideas out there.

Hope this reaches those with the same issue, or people in positions to fix the issue, if anyone wants to use session saving add-ons, I took fancy to Tab Session Manager and Easy Session Manager, though not perfect, I don't advise for over 150 tabs.

I'll try to be as active on this thread as I can be, thanks for reading through! :>

Hi, After Firefox offered to repair my session because it advised it was working too slow, I have lost all my favourites, passwords, toolbar, history... how can I restore everything ?

Thank you,

So I've disabled Firefox updates because of the personal preferences. It keeps nagging me every day with the modal to update. How do I disable this annoying useless feature?

Firefox 85.0 on mac os.

I've tried searching "about:config" for all preferences that contain "update" and look like timers and changed the timestamps to something in the far future. Still no dice, the update dialog keeps appearing every day like clockwork.

This is less of a question than it is negative feedback.

The new print experience allows me to enter a page scale, but it removed the previous ability to pick a page scale from a drop-down. It also closes as soon as the print is compete, retaining the manually entered scale.

Here's my old process: Load the page that needs 70% scale. Set the scale from drop-down. Print. Return the scale to 100% from drop-down. Close. The next page does not require any special attention, it will print from a single button push.

New process: Load the page that needs 70% scale. Open "more settings." Remove hands from mouse to type in 70. Print. Next page now requires undoing the first. Open page that needs 100% scale, open "more settings", remove hands from mouse to type in 100. Print.

The old process took 3 extra clicks. The new process takes 6 extra clicks plus moving hands to the keyboard. Talk about a "first world problem!" Nevertheless, there was no need to take something that was working well and make it less functional.

Firefox colour addon removed the whole existing theme, replaced everything with it's default selections.

I use a custom theme, I just want to change the text colours on the menu bar, tab bar and bookmark bar. But the color addon destroyed the whole theme when I made any single change. I had disable and enable the theme to restore it. How do I import the theme to color addon so I can edit it?

My account is not syncing to any Firefox browser, extensions, passwords, bookmarks non of this attributes will be loaded to my browser back after re-installation, What might the issue be?

When printing PDF document from web site using Firefox part of the left text is cut off. I have tried "Fit to Page" and shrink to 90% and still have issue. I can print this web document with Edge with no problem. This problem just started in the last several days. I am using Win 10 professional on a Del Opti-Plex 5080.

Latest update blocking website like indeed from loading in information about employers and other sites too. Every update makes firefox worse. I started using other browsers because now some video's don't work either. Last thing I saw was a QUICK pop-up that said something about bits of trackers now being blocked. Well lots of things are being blocked and making browsing a miserable experience. I tried using the standards system in options. Can't find anything to make it work. Allow lots of things and nothing is working except to probably make the web browser more vulnerable to creeps. Please undo your current update and stop making so many updates. I've had three in the last two weeks and every time they screw up the browser more and more. Just stop it!

Hi, I'm unable to change my Firefox Account password.

I navigate to the Manage Account page, click Change next to Password and enter my old and new password and nothing happens. The page gives no indication that the change has applied and my password remains the same.

I have also tried this in a private window, on Google Chrome and on my phone and the same thing happens.

Hello, I have recently purchased a new laptop computer as my old one crashed. It is running Windows 10 which is new and unfamiliar to me. I am also using Firefox V85 as my default browser. In building my new bookmarks folder list I found the folder icons are coloured a nasty shade of grey. However, running Firefox on older operating systems (eg XP or Windows 8.1) the folders are a pleasing yellow colour. I have exhausted myself trawling the web, Youtube, and the Firefox help topics in trying to find a way to change the folder icon colour, but with no sucess. Please accept my apologies as I suspect that this question will have been asked before, but I cannot find any references to it. If anyone knows how to do this, please be aware that, whilst I am literate, I don't necessarily understand arcane computer terminology so I would welcome a simple key stroke by key stroke walk through. If there is a fix, it needs to work in both the Toolbar and the Sidebar. Many Thanks Chris

one of my google accounts, which I have been able to sign in through firefox for years, suddenly started giving me an error message after entering my email address on the google sign in page. I have another google account and I'm able to sign i using firefox just fine. The error message given is:

This browser or app may not be secure. Learn more Try using a different browser. If you’re already using a supported browser, you can refresh your screen and try again to sign in.

I'm using a windows 7 box and Firefox 85.0.2.

I'm able to sign in just fine when I use google chrome. I've cleared cache and data in the browser. I'm not sure what else to try. Any suggestions? Any other information I can provide to help identify the problem?

Hello,

My Firefox routinely shuts down while I'm using my 2018 Macbook Pro, and the problem began when I updated my IOS to Big Sur This is a systemic problem with non-native apps ever since installing Big Sur. Apple won't address the problem unless I confirm that my non-native apps are compatible with Big Sur. Can you please confirm the most updated version of the Firefox Browser is compatible with Apple's Big Sur IOS? Can you also let me know if other users have experienced problems and if there is any fix?