Firefox Community Forum

For clarity, I am based in the UK trying to shop from the co-op supermarket which is based in the UK.

I am getting an access denied message with shop.coop.co.uk, but not with any other UK online shopping site.

I have tried all the usual suggestions like reboot, clear cache, remove proxy, and I do not have VPN.

I have downloaded the html of the message, and taken a screenshot of it as shown below. Looking into the html, there are references to Incapsula, which may suggest where the problem lies?

This problem started when I had to change my Virgin Media hub from Super Hub 2 to Hub 4 around July last year.

One suggestion that is often made is to delete cookies. However it is not clear which cookies may be relevant.

Any ideas on how to identify the source of this issue will be most welcome.

Geoff

Attn: Customer Support

  Firefox is currently my "default" browser.  I am running the most current updated Firefox browser.  I am using a desktop iMac with OS of Tahoe 26.1     
  It appears since the latest few updates (on Firefox) over the last week or so, I can no longer log in to my online banking.  I am able to enter my username and password (I'm using the 1Password app on this desktop and my iOS).  After entering my username and password, the progress wheel just spins and spins and nothing further happens.  The screen just sits there and does not progress to the next webpage allowing entry to my banking.  I know that it is a problem with the Firefox browser.   When I log in to my online banking using Chrome, I have no issues, it logs right in.  
  What is going on?   Please advise.  I'm thinking about ditching Firefox and going with Chrome or Safari.

Thanks for your assistance Dennis Ontario, Canada

Dear Support,

Since ages ago I've always logged into Firefox and turned on sync so whichever device I was on (or if I have formatted my PC) I would still have acces to my browser history, tabs etc. Today I've formatted my PC to switch from win 10 to win 11 and logged into firefox as usual, but after trying to Sync nothing happens. My tabs, my history, everything is empty for some reason and I cannot find my original device (the one from a few hours ago connected in win 10) in my connected devices list either.

Please help me, my whole life is in that sync :(

Best Regards, Peter

bold text'I am so fed up with these updates loosing my passwords and data, why ? All my settings are messed up and last time it took two weeks to get everything back, why? I give up total idiots for releasing updates that are sub par!

Why was it done? Is there a setting I can change so I can see them work as animated favicons? Will you change this on your next update? Otherwise, I am going to have to roll-back the version.

Hi,

I have a personal bar with folders. When I click on a link in a folder, the folder automatically closes and if I want to open another link in the same folder, I have to reopen the folder. Is there a way to leave the folder open like Edge and Opera do?

Thanks Franky

I just started getting a message saying Facebook was breached back in 2023. Never got any message prior to this week. Situation is: I moved to a new city and can no longer see ANY of my passwords saved on Firefox. It's basically saying I have to change them ALL! Even if I tried, it's required to know the previous password to change the password on many, if not ALL the account passwords. The message says I was breached, but I wasn't. FIX IT PLEASE!!!

I used to have about 40 quick links, or bookmarks on my home page. I had pinned several. Others appeared according to how often I used them. The latest update deleted all but 3. I am very unhappy. How can I get rid of this update and bring back my quick links? I guess I will have to go back to Brave.

Somehow yahoo became my default search engine and when I do a search I get the same advertisement that blocks the entire landing screen, how can I change it back to google?

Firefox recently started asking for a profile when I tried opening a link from email but, not having a profile, I ignored it. If I copied the link into my firefox browser (already open) I could see the link contents, i.e. page(s) opened. Since then I have closed Firefox and now get asked about a profile and have tried using original and creating a new one. We have, unfortunately, reinstalled firefox so this is now more complex. At present, whether I login to Mozilla account or not, my passwords, history etc are no longer on my laptop, despite supposedly being connected. Firefox on my phone is currently the only source of my passwords etc, which is not good as I cannot export from there!

Can I restore this info somehow? We've tried a few suggestions found on the web, but no good yet.

Has something changed recently? My husband got the same profile request on opening Firefox but it worked when he selected use original/default profile.

Sirs,

I have Linux Mint 22.3 Cinnamon in Swedish language/locale. I set up two users with Firefox 146. Then, I upgraded Firefox to 147.0, and set up a third user on the same machine.

For the two original users, the Firefox is in all-Swedish locale. Perfect. But, for my newly created user, some is in English. Examples in English; Onboarding, Search in Privacy, and New Tab/Shortcuts. Web pages is no problem. The problem is in Firefox proper.

Strangely, New Tab is in Swedish (Ny flik), if I do not use the shortcuts, i.e. chose Empty new page in Settings. How to fix? Minor annoyance, but I would like everything in Swedish, as in v. 146. Is it a bug that will be fixed by Mozilla, or do I have to do anything to fix it myself, or is it un-fixable? Or, is it maybe anything in Linux? I understand it is some changes between 146 and 147 regarding a couple of rather important things. Thanks. >>> System:

 Kernel: 6.14.0-37-generic arch: x86_64 bits: 64 compiler: gcc v: 13.3.0 clocksource: tsc
 Desktop: Cinnamon v: 6.6.5 tk: GTK v: 3.24.41 wm: Muffin v: 6.6.2 vt: 7 dm: LightDM v: 1.30.0
   Distro: Linux Mint 22.3 Zena base: Ubuntu 24.04 noble

Machine:

 Type: Desktop System: HP product: HP ProDesk 600 G2 SFF v: N/A serial: <superuser required>
   Chassis: type: 4 serial: <superuser required>
 Mobo: HP model: 805D v: KBC Version 05.39 serial: <superuser required> part-nu: P1H12EA#UUW
   uuid: <superuser required> UEFI: HP v: N02 Ver. 02.60 date: 12/15/2022

CPU:

 Info: quad core model: Intel Core i5-6500 bits: 64 type: MCP smt: <unsupported> arch: Skylake-S
   rev: 3 cache: L1: 256 KiB L2: 1024 KiB L3: 6 MiB
 Speed (MHz): avg: 2600 high: 2602 min/max: 800/3200 cores: 1: 2602 2: 2600 3: 2600 4: 2600
   bogomips: 25599
 Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx

Graphics:

 Device-1: Intel HD Graphics 530 vendor: Hewlett-Packard driver: i915 v: kernel arch: Gen-9 ports:
   active: HDMI-A-1 empty: DP-1, DP-2, DP-3, HDMI-A-2 bus-ID: 00:02.0 chip-ID: 8086:1912
   class-ID: 0300
 Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.6 driver: X: loaded: modesetting
   unloaded: fbdev,vesa dri: iris gpu: i915 display-ID: :0 screens: 1
 Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.00x11.22") s-diag: 582mm (22.93")
 Monitor-1: HDMI-A-1 mapped: HDMI-1 model: Dell U2311H serial: <filter> res: 1920x1080 hz: 60
   dpi: 96 size: 509x286mm (20.04x11.26") diag: 584mm (23") modes: max: 1920x1080 min: 720x400
 API: EGL v: 1.5 hw: drv: intel iris platforms: device: 0 drv: iris device: 1 drv: swrast gbm:
   drv: iris surfaceless: drv: iris x11: drv: iris inactive: wayland
 API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 25.0.7-0ubuntu0.24.04.2 glx-v: 1.4
   direct-render: yes renderer: Mesa Intel HD Graphics 530 (SKL GT2) device-ID: 8086:1912
 API: Vulkan v: 1.3.275 layers: 3 surfaces: xcb,xlib device: 0 type: integrated-gpu driver: N/A
   device-ID: 8086:1912 device: 1 type: cpu driver: N/A device-ID: 10005:0000

Audio:

 Device-1: Intel 100 Series/C230 Series Family HD Audio vendor: Hewlett-Packard
   driver: snd_hda_intel v: kernel bus-ID: 00:1f.3 chip-ID: 8086:a170 class-ID: 0403
 API: ALSA v: k6.14.0-37-generic status: kernel-api
 Server-1: PipeWire v: 1.0.5 status: active with: 1: pipewire-pulse status: active
   2: wireplumber status: active 3: pipewire-alsa type: plugin

Network:

 Device-1: Intel Ethernet I219-LM vendor: Hewlett-Packard driver: e1000e v: kernel port: N/A
   bus-ID: 00:1f.6 chip-ID: 8086:15b7 class-ID: 0200
 IF: eno1 state: up speed: 1000 Mbps duplex: full mac: <filter>

Drives:

 Local Storage: total: 473.23 GiB used: 26.22 GiB (5.5%)
 ID-1: /dev/sda vendor: Samsung model: SSD 860 EVO 250GB size: 232.89 GiB speed: 6.0 Gb/s
   tech: SSD serial: <filter> fw-rev: 3B6Q scheme: GPT
 ID-2: /dev/sdb vendor: Samsung model: SSD 860 EVO 250GB size: 232.89 GiB speed: 6.0 Gb/s
   tech: SSD serial: <filter> fw-rev: 3B6Q scheme: MBR
 ID-3: /dev/sdc vendor: SanDisk model: Cruzer Blade size: 7.45 GiB type: USB rev: 2.0
   spd: 480 Mb/s lanes: 1 tech: N/A serial: <filter> fw-rev: 2.01 scheme: MBR

Partition:

 ID-1: / size: 227.68 GiB used: 26.22 GiB (11.5%) fs: ext4 dev: /dev/sda2
 ID-2: /boot/efi size: 511 MiB used: 6.1 MiB (1.2%) fs: vfat dev: /dev/sda1

Swap:

 ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile

USB:

 Hub-1: 1-0:1 info: hi-speed hub with single TT ports: 16 rev: 2.0 speed: 480 Mb/s lanes: 1
   chip-ID: 1d6b:0002 class-ID: 0900
 Device-1: 1-3:2 info: Dell KB212-B Quiet Key Keyboard type: keyboard driver: hid-generic,usbhid
   interfaces: 1 rev: 1.1 speed: 1.5 Mb/s lanes: 1 power: 100mA chip-ID: 413c:2107 class-ID: 0301
 Device-2: 1-6:3 info: MosArt Wireless Keyboard/Mouse type: keyboard,mouse
   driver: hid-generic,usbhid interfaces: 2 rev: 1.1 speed: 12 Mb/s lanes: 1 power: 100mA
   chip-ID: 062a:4101 class-ID: 0301
 Device-3: 1-9:4 info: SanDisk Cruzer Blade type: mass storage driver: usb-storage interfaces: 1
   rev: 2.0 speed: 480 Mb/s lanes: 1 power: 200mA chip-ID: 0781:5567 class-ID: 0806 serial: <filter>
 Hub-2: 2-0:1 info: super-speed hub ports: 8 rev: 3.0 speed: 5 Gb/s lanes: 1 chip-ID: 1d6b:0003
   class-ID: 0900

Sensors:

 System Temperatures: cpu: 27.0 C pch: 30.5 C mobo: N/A
 Fan Speeds (rpm): N/A

Repos:

 Packages: pm: dpkg pkgs: 2006
 No active apt repos in: /etc/apt/sources.list
 Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
   1: deb https: //mirror.accum.se/mirror/linuxmint.com/packages zena main upstream import backport
   2: deb http: //ftp.acc.umu.se/ubuntu noble main restricted universe multiverse
   3: deb http: //ftp.acc.umu.se/ubuntu noble-updates main restricted universe multiverse
   4: deb http: //ftp.acc.umu.se/ubuntu noble-backports main restricted universe multiverse
   5: deb http: //security.ubuntu.com/ubuntu/ noble-security main restricted universe multiverse

Info:

 Memory: total: 24 GiB available: 23.35 GiB used: 2.21 GiB (9.5%)
 Processes: 256 Power: uptime: 11h 28m states: freeze,mem,disk suspend: deep wakeups: 0
   hibernate: platform Init: systemd v: 255 target: graphical (5) default: graphical
 Compilers: gcc: 13.3.0 Client: Unknown python3.12 client inxi: 3.3.34

<<< Sincerely. Ronny

I am using Firefox 146.0 (64 bit), canonical-002 - 1.0 on Kubuntu 24.04.

The browser will not store credit card information. If I enter correct information into a Web site, Firefox correctly queries whether I want to save this information. Clicking "Save" closes the dialog but when I look at "Manage payment methods" in Settings nothing is saved. Attempts to enter the information at this point fail as well. Note that the check box "Save and autofill payment info" is set.

Hello... I'm just a novice user so I am not really sure here. This is my problem, I tried to view my gmail account and I got the pic in post. I'm not sure what to think, I like to know if it's secure to use Firefox? I'm using Windows 11 all up to date and Firefox 147.01 ... extensions >> uBlock, Chrome Mask, Ghostery Tracker & Ad Blocker, Privacy Badger

Maybe that's at the root of the problem I'm constantly having with my history & bookmarks being unavailable every time Windows updates? The strange thing is that this page shows that Firefox does know I'm using 11.

I've already posed the question I have about resolving that matter. Hope this helps someone figure out the answer. Thanks to whoever tries!