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Mozilla, a company whose literal goal is to keep the internet free for public use, ironically makes it virtually impossible to contact them

There is literally not a more appropriate place to post this in a 2 hour online search quest to find such a place. So, to sum it up, Mozilla does not include a, "Contact"… (read more)

There is literally not a more appropriate place to post this in a 2 hour online search quest to find such a place. So, to sum it up, Mozilla does not include a, "Contact" link on most of their public facing pages. Only a select few have them. Mozilla offers absolutely no way to provide feedback from what I couldn't find. Any page with the feedback box "Did this help" thumbs up and thumbs down literally results in nothing except the box disappearing when I click thumbs down. Mozilla's emails to their email list recipients have no second form of contact information on them beyond a mysterious unnamed physical address (which is illegal btw and lololol, I am disgusted about this for a company that is supposedly all about legal transparency online). Then, Mozilla's "Contact page" (https://www.mozilla.org/en-US/contact/) contains a completely broken map that shows literally nothing but appears to be intended to show geographical regions to contact. They link to a Facebook page without a contact option. There is an extremely limited support menu that looks like it was developed by a teenage web developer and which offers NO link to a Mozilla foundation support option. The dinky little "Get Help" link at the very bottom is the only thing that could even remotely be related to getting general Mozilla foundation help/offering feedback. Clicking on that routes to the help forum homepage which has zero options for Mozilla Foundation or Mozilla pages reporting broken features and etc. The Mozilla Github seems to only be tailored towards the various Mozilla coding projects but seems to be completely absent of actual Mozilla applications such as Firefox. Doing an extremely thorough Google search for the email address of Mozilla or any of its public facing representatives resulted me with absolutely zero results. Mozilla doesn't even openly provide a mailing address to the public on its website from what I could find (this is scary to think about in a scenario where I would need to mail legal documents to Mozilla). Mozilla has no publicly listed phone number anywhere on Google. I could not even find any leaked email addresses to anyone whatsoever within the Mozilla foundation, almost as if they actively scrub them from search results. This seeming lack of connection with Mozilla's actual users is quite concerning to me. Lol, if I were writing one of Mozilla's privacy review articles on Mozilla themselves, I would give a warning sign due to a designed communication-killing wall between them and their end users.

Please reroute this concern to the correct area. I know it is not posted in the right place but Mozilla literally left me with no option on a more appropriate place to leave it.

Asked by nicholas18 1 day ago

Last reply by jscher2000 3 hours ago

Need a fix for sites that use e-mail address's for password authentication.

I use the password manager in Firefox. Makes it easier to log in to different sites. I have found a situation that has been overlooked. Multiple sites use a persons e-mai… (read more)

I use the password manager in Firefox. Makes it easier to log in to different sites. I have found a situation that has been overlooked. Multiple sites use a persons e-mail address for identity. Different sites then would all use the one e-mail address for identity. Each site however would have a different password. So we have one "name" but multiple passwords connected to that name. Firefox doesnt realize that the one name has multiple passwords so everytime you login to a site that uses your email address as your identity, it asks if you may want to update your password. You have to refuse everytime because the different sites have a different password. If you update the password, each site will now have the password of the last updated password. Its a issue that needs to be fixed so Firefox recognizes how a Email address=Name can have multiple passwords because different sites are using the same name. It looks like Firefox isnt making the connection that different sites are being visited by the same person so some information will be consistent among different sites visited. Thus not realizing that its correct that the "same" name has a password that is different for this new site.

Is there a workaround? thx.

Asked by romeemore 15 hours ago

Last reply by jscher2000 15 hours ago

Spellcheck Acting Strange

Hello. I'm experiencing some strangeness with the spellcheck on Firefox and would like to know if anyone can help. I often seem to mistype "don't" as "don;t." Same with "… (read more)

Hello.

I'm experiencing some strangeness with the spellcheck on Firefox and would like to know if anyone can help.

I often seem to mistype "don't" as "don;t." Same with "won't." Firefox does not mark these as incorrect. But if I type "shouldn;t" or "couldn;t" I get a red underline.

Is there something I can edit to get those words with a semicolon to be marked as misspelled?

I'm using FF 91 on Win 7. But it's been this way for a long time, many different versions.

Any help would be greatly appreciated. Thanks.

Asked by boyodiguwu 1 week ago

Last reply by cor-el 2 days ago

Extension & History is get cleared after every restart

Hi Team, I am facing issue with my browser, whenever i restarted my PC (windows 10) my history from previous session,extension are get removed & browser start as a ne… (read more)

Hi Team, I am facing issue with my browser, whenever i restarted my PC (windows 10) my history from previous session,extension are get removed & browser start as a newly installed one. I need to add extension again,login again in other accounts every single Time.

Asked by udaykboss 1 week ago

Last reply by FredMcD 4 days ago

My cache is making firefox not load pages

I am having an issue every 5 minutes where firefox will not load any pages it essential makes me stuck on the page. I have to than clear my cache for it to work again onl… (read more)

I am having an issue every 5 minutes where firefox will not load any pages it essential makes me stuck on the page. I have to than clear my cache for it to work again only to have the issue again a couple of minutes later. I have refreshed firefox 4 different times, uninstalled 3 times to no but nothing seems to work.

Asked by yusoff95 2 weeks ago

Last reply by cor-el 4 days ago

New install over an outdated version of Firefox,

I have three devices, a desk top, a laptop and an iPad. The desktop is running a very outdated version of Firefox which means it is not compatable just to update it. The … (read more)

I have three devices, a desk top, a laptop and an iPad. The desktop is running a very outdated version of Firefox which means it is not compatable just to update it. The forum tried to help me with this a while back, but it was deemed not to be possible, and the best way would have been to do a fresh new install, but there was noway to save log-ins/passwords bookmarks. My devices all have the Firefox sync and that is so far working well. My question is, if I dragged my PC's Firefox into the present by performing a fresh new install, would my synced items install ok....after invoking the Sync feature on the new install. Logic tells me this should be so, as it worked ok with the new iPad, but I know from experience that logic doesn't always come into play. (Windows7) Many thanks

Asked by Fozzie777 1 week ago

Last reply by cor-el 6 days ago

Webpages have begun to open in random language.

About a week ago, Firefox began occasionally opening a webpage or even my Google login window in some random language. Opening a new tab and closing the errant tab would … (read more)

About a week ago, Firefox began occasionally opening a webpage or even my Google login window in some random language. Opening a new tab and closing the errant tab would result in the same page opening correctly in English. The language used when Firefox erred was never the same twice. In the last couple days the rate of errors has accelerated. Any ideas how to fix this problem? Is someone other than me using my Firefox credentials?

Asked by scottyNC 1 week ago

Last reply by FredMcD 6 days ago

allow popup

Fedora 33, Firefox all The web page wants permission to know my location and popups a yes/no box. I click on Yes expecting the box to do it's thing and go away. It doe… (read more)

Fedora 33, Firefox all The web page wants permission to know my location and popups a yes/no box. I click on Yes expecting the box to do it's thing and go away. It doesn't, it remains and covers everything below it and locks the page.

And the problem is getting old ...

Asked by cal 1 week ago

Last reply by TerryN21 1 week ago

Opening a new window loads a page from the recent history

Whenever I open a new page in firefox it automatically loads a page from the recent history in the new window. This is partly annoying because there is a delay waiting f… (read more)

Whenever I open a new page in firefox it automatically loads a page from the recent history in the new window. This is partly annoying because there is a delay waiting for it to load a page you don't want, but is also quite a big problem when it loads a page from the history that was a pop-up with a reduced size, and sometimes with settings that prevent you from changing the page address.

I don't know why it is doing this but it is unusable behaviour. I've tried restarting the computer (and firefox) but it is still doing it. This is version 92.0 for ubuntu.

Asked by Pastuso 1 week ago

Last reply by FredMcD 1 week ago

Firefox does not open links when I click on them

I'm using Windows 10 and have installed FF 92.0 as the default browser and recently installed MS Works 9. When I click on a link within a document it does not open. The … (read more)

I'm using Windows 10 and have installed FF 92.0 as the default browser and recently installed MS Works 9.

When I click on a link within a document it does not open. The cursor does change to a hand & it does say "CTRL +click to follow link https….", but that doesn’t work. However it does turn on the Underline function in the word processor.

Clicking on links has worked for years with Windows 7 and MS Works 7. I don’t see any settings in Works 7 or 9 that control this.

Is there a FF setting that enables this?

Asked by Mike109 1 week ago

Last reply by jscher2000 1 week ago

Getting 522 Timeout Just on Firefox (other browsers OK)

Recently I’ve been receiving a 522 timeout error in Firefox attempting to reach URL www.cocoontech.com. The 522 is returned from Cloudflare’s reverse proxy servers (see … (read more)

Recently I’ve been receiving a 522 timeout error in Firefox attempting to reach URL www.cocoontech.com. The 522 is returned from Cloudflare’s reverse proxy servers (see uploaded image). However, I can successfully reach that URL using Chrome and MS Edge browsers. Only Firefox receives the 522 error. I can access numerous other websites with Firefox, so it seems to be isolated to just www.cocoontech.com. I’ve looked at numerous settings in Firefox, but have not seen anything that seems relevant to this issue.

Any ideas where to look to resolve this issue?

Asked by Maniacal611 3 weeks ago

Last reply by cor-el 1 week ago

Password gone after update

My passwords were saved on my laptop and they are not available any more even after I have signed in to my Firefox account. They seem to be gone now after the latest fire… (read more)

My passwords were saved on my laptop and they are not available any more even after I have signed in to my Firefox account. They seem to be gone now after the latest firefox update. How to get the saved username/password back?

Asked by osamamaqbool1 2 months ago

Last reply by trakzelpatrick 1 week ago

privacy.resistFingerprinting and Cloudflare DDoS protection

Cloudflare changed their algorithms recently and now it doesn't let me pass their DDoS protection page with `privacy.resistFingerprinting` option enabled. Even if I solve… (read more)

Cloudflare changed their algorithms recently and now it doesn't let me pass their DDoS protection page with `privacy.resistFingerprinting` option enabled. Even if I solve CAPTCHA multiple times. This is a huge problem because It is used on many many MANY websites.

Asked by xyszpidi 1 week ago

Last reply by jonzn4SUSE 1 week ago

Bitdefender: suspicious connection blocked involving Firefox - signature-2.cdn.mozilla.net

Each morning, when I first cold boot my computer, the moment I open my Firefox browser, I receive numerous (10+) identical error messages from Bitdefender: Suspicious con… (read more)

Each morning, when I first cold boot my computer, the moment I open my Firefox browser, I receive numerous (10+) identical error messages from Bitdefender:

Suspicious connection blocked: Feature: Online Threat Prevention

firefox.exe attempted to establish a connection relying on an unmatching security certificate to content-signature-2.cdn.mozilla.net. We blocked the connection to keep your data safe since the used certificate was issued for a different web address than the targeted one.

Question: Is this ACTUALLY coming from Firefox? If so, please match your security certificates! If that's impossible due to a technical issue, then please email me your confirmation so that I can add an exception to Bitdefender.

Question: If it's not coming from Firefox, please email me, letting me know what additional system information you require so that we can get to the bottom of who/what is masquerading as Firefox while attempting to establish an unauthorized Internet connection from my computer.

HP Envy laptop, Windows 10 OS, latest update.

This has been occurring for several months.

Thank you for your time.

Asked by swamper 2 weeks ago

Last reply by jscher2000 1 week ago

Cannot keep firefox open when signed into Mozilla Sync account

I'm running version v92.0 (64) on ubuntu 21.04. Firefox would crash upon opening when signed in. It would stay active enough for me to disable the extensions & them… (read more)

I'm running version v92.0 (64) on ubuntu 21.04. Firefox would crash upon opening when signed in. It would stay active enough for me to disable the extensions & themes. After doing that it still crashed. I tried going into Troubleshooting mode and it would still crash. I went into Troubleshooting mode and did a refresh. It was still crashing. Finally I signed out of my mozilla sync account and the browser has stayed active long enough for me to type this report.

I've submitted all crash reports in about:crashes, and I'm not really sure what to do next.

Perhaps a local version of the Mozilla Sync profile has been corrupted? if so, is there a way to remove it and pull down the "sync"ed version from Mozilla's servers? What if the version on Mozilla's server's has been corrupted? should I back up the local profile (wherever it is) before removing?

I hope I've given enough information. Please let me know if you need further, more specific information.

Asked by Adam Parduhn 1 week ago

Last reply by FredMcD 1 week ago

Increasing number of sites will not work with Firefox

I am not able to get Ebay Philippines to display correctly using Firefox. It works with Microsoft edge. I have the latest updates but to no avail. Today, when trying to r… (read more)

I am not able to get Ebay Philippines to display correctly using Firefox. It works with Microsoft edge. I have the latest updates but to no avail. Today, when trying to reply to an email on the main Ebay site it also had the same problem. I also tried to log in to Lazada and that is also corrupted. Its getting to the point I will have to stop using Firefox. Any suggestions.

Asked by michaelcannon1 1 week ago

Last reply by FredMcD 1 week ago

PASSWORD PROTECTION

I own a small business. We do have online accounts from suppliers, vendors to customers. I need to put employees in front of customer support for these online accounts. H… (read more)

I own a small business. We do have online accounts from suppliers, vendors to customers. I need to put employees in front of customer support for these online accounts. However, if an employee sits down to work on our accounts, he can clearly see the passwords for the log in information of our accounts.

Is there a way to lock the Firefox or any other browser (or any software or ANYTHING) out there that doesn't expose saved passwords? I don't know how to pass this security issue. The reason it's important is because if employee saves these passwords, he can obviously do bad things when he is not in the office.

Any help is greatly appreciated

Asked by andalusiacorpdc 1 week ago

Last reply by cor-el 1 week ago

403 error on xero.com login service

I and some colleagues using firefox get a 403 error when switching to xero.com authorization services. go.xero.com my.xero.com login.xero.com/identity/user/login … (read more)

I and some colleagues using firefox get a 403 error when switching to xero.com authorization services.

1) There is no error in other browsers and with postman. 2) On all versions of firefox, error 403. 3) When installing a clean isolated system on a virtual box - error 403. 4) The error occurs on any connected network. 5) WireShark showed packet loss: (on screenshot).

Technical features: 1) Windows XP (x32),Wwindows 10 (x64) 2) Firefox versions: 52.0-92.0 (latest)

P.S. Xero recommends that you contact you directly for assistance. Because not all users get this error under firefox.

Asked by lyama961 2 weeks ago

Last reply by FredMcD 1 week ago