Bookmarks not saving in specific folders or B.Menu.

I installed Firefox on a new Dell laptop and imported the bookmarks from FF on old laptp. On my old laptop things are OK. On the new laptop Firefox will ONLY store new bo… (read more)

I installed Firefox on a new Dell laptop and imported the bookmarks from FF on old laptp. On my old laptop things are OK. On the new laptop Firefox will ONLY store new bookmarks in the Recently Book... folder, no matter how many times I choose a specific folder from the Location dropdown, even if I only choose Bookmarks Menu without subfolder. Show Editor is checked. I have to manually move new bookmarks from Recently Book..... This is annoying. Can you help? I have not found a forum with this question.

Asked by Inge Jordan 5 hours ago

Last reply by cor-el 1 hour ago

Images Not Loading on Certain Websites in Firefox

I'm having trouble with Firefox where images aren't loading on some websites, even though they display fine in other browsers. I've tried clearing the cache and restartin… (read more)

I'm having trouble with Firefox where images aren't loading on some websites, even though they display fine in other browsers. I've tried clearing the cache and restarting Firefox, but the issue persists.

Is there anything else I can try to fix this problem and get images to load properly?

Asked by Robert Wolf 1 week ago

Last reply by cor-el 1 week ago

Firefox has done it again

The pinned shortcuts on my newtab page have all disappeared once again. I've gone to about:config > browser.newtabpage.pinned and my shortcuts are all listed. But o… (read more)

The pinned shortcuts on my newtab page have all disappeared once again. I've gone to about:config > browser.newtabpage.pinned and my shortcuts are all listed. But only blank boxes show up on the page. It will not accept a new entry when I try to enter one. It goes back to the blank white box. Why does this keep happening? Can anyone give me a Firefox for Dummies way to fix this?? Thanks!

Email removed for privacy

Asked by raydle1101 2 weeks ago

Last reply by zeroknight 1 week ago

Google Maps Street View

When the little yellow man is placed on to the map, and a direction arrow is clicked, the view just continues to spin round. Clicking on the 'X' in the top right hand cor… (read more)

When the little yellow man is placed on to the map, and a direction arrow is clicked, the view just continues to spin round. Clicking on the 'X' in the top right hand corner terminates street view. This does not happen with other browsers.

My OS is Debian 12, Firefox is the latest version 115.9.1esr (64bit).

Asked by johnh009 1 week ago

Last reply by zeroknight 1 week ago

What and where is my Security Key and how do I touch it?

Please see the attached image. Firefox believes I have a security key. What is a security key? Where do I find it? Why does Firefox think I have one? And why is the… (read more)

Please see the attached image.

Firefox believes I have a security key.

What is a security key? Where do I find it? Why does Firefox think I have one?

And why is there no helpful information to explain this confusing UX?

Asked by kurrent93 1 week ago

Last reply by zeroknight 1 week ago

downloading a file from an insecure source

We have an electronic document management system in our company. The system is an internal system without access to the LAN. Firefox detects files downloaded from it as p… (read more)

We have an electronic document management system in our company. The system is an internal system without access to the LAN. Firefox detects files downloaded from it as potentially dangerous after the last update. Is there a way to prevent files from this website from being detected as potentially dangerous?

Asked by Konrad Dymczuk 1 week ago

Last reply by zeroknight 1 week ago

Newest update breaks file download from non-secure websites.

I have a well hidden web server that uses HTTP. I need to download files from that server. After the newest update, Firefox now gives a warning about the website and on… (read more)

I have a well hidden web server that uses HTTP. I need to download files from that server. After the newest update, Firefox now gives a warning about the website and on that warning is a button to "Allow Download". However when I click on that button, the file that gets downloaded IS NOT the file that I was initially attempting to download. It looks like it is a copy of the web page that was being displayed at the time. I noticed this behavior at work. I went home and used Firefox to connect to the server and everything connected and downloaded correctly. I went to see what version of Firefox was running. It was 124.0.2 and there was a button saying "Update Firefox". I clicked that button. My home Firefox updated to 125.01 and my home version of Firefox now also downloads the wrong file.

Asked by Joel Swanson 1 week ago

Last reply by zeroknight 1 week ago

Firefox PDF viewer incorrectly displays PDFs after a period of inactivity on Ubuntu 23.10.1 with KDE Plasma

I am using Ubuntu 23.10.1 with KDE Plasma desktop environment. Since recently I've been experiencing the following problem with Firfox document viewer: after a period of … (read more)

I am using Ubuntu 23.10.1 with KDE Plasma desktop environment. Since recently I've been experiencing the following problem with Firfox document viewer: after a period of inactivity, PDFs become unreadable, and seem to cumulate everything that was displayed on screen (see screenshot). Ctrl + F5 does not help, and neither does closing the window and opening a new one with a link to the file. KDE Document Viewer displays the same file correctly.

Asked by Daigaku no Baku 1 week ago

Last reply by zeroknight 1 week ago

Download file failed

Issue description: Similar as https://support.mozilla.org/en-US/questions/1294366 But I'm not using USB wireless receiver, I'm using wired network adapter for connection … (read more)

Issue description: Similar as https://support.mozilla.org/en-US/questions/1294366 But I'm not using USB wireless receiver, I'm using wired network adapter for connection

I've been using the Firefox browser, and recently when downloading files with Firefox, sometimes it prompts: .part could not be saved, because the source file could not be read. # see image #1 I'm trying to download file to disk D. But the fail tips is download .part file to disk C. Maybe firefox is using some file cache policy which I don't know. I also checked both two location, my account have read/write access.

I can try to resume the download, and the download progress will increase, but about half a second later it will fail again. If the file is small and my internet speed is fast enough, after several attempts the file will eventually download successfully. # see image #2 I have tried using "private window" or enter "about:profiles" to create/use a new and clean profile, but the issue still persists. # see image #3 I tried using other download tools like "Internet Download Manager", and the download was successful. It's ok for use chrome to download the same file to same disk location. The problem recently emerged, it didn't exist before. At least a month ago, the same computer didn't have this issue. I'm not using parental controls.

Enivronment: OS: Windows 10 professional 22H2 Firefox version: "124.0.2 (64 位)", auto update is enabled, it should be the newest version. security software: windows defender

Asked by 1142003595 1 week ago

Last reply by zeroknight 1 week ago

On Mac, when I go into Full Screen mode, I still see the tab bar, address bar, and bookmarks toolbar

I've tried going into Full Screen mode three different ways: Clicking the green MacOS button in the upper left of the window In the Firefox menu in the upper right,… (read more)

I've tried going into Full Screen mode three different ways:

  • Clicking the green MacOS button in the upper left of the window
  • In the Firefox menu in the upper right, to the right of the Zoom choice I click the full screen icon
  • Pressing Command+Shift+F

But whatever way I do it, I still see the tab bar, address bar, and bookmarks toolbar rather than a true full screen. Not sure what I'm doing wrong.

Asked by rick707 1 week ago

Last reply by zeroknight 1 week ago

how to flash tasmota using forefox browser

https://tasmota.github.io/install/ This is an example of what i am tryingto achieve bit no matter on which site i am , i do not get to choose from ports and my devices an… (read more)

https://tasmota.github.io/install/ This is an example of what i am tryingto achieve bit no matter on which site i am , i do not get to choose from ports and my devices and always faults out saying similar messages that the browser does not support web serial in one way or the other for any site doing similar task. error message is as shown in the image shared basically complains of browser not supporting web serial.

Asked by K2 1 week ago

Last reply by TyDraniu 1 week ago

Firefox quit unexpectedly

I can't open firefox. message says "firefox quit unexpectedly" and it won't reload. I tried Force Quit. I tried restarting my computer. I tried completely shutting comput… (read more)

I can't open firefox. message says "firefox quit unexpectedly" and it won't reload. I tried Force Quit. I tried restarting my computer. I tried completely shutting computer down and restarting. It happened very suddenly yesterday.

Asked by ewvanier 1 week ago

Last reply by cor-el 1 week ago

Change Firefox filename pattern for Take Screenshots

Firefox can take screenshots of pages or screenshots of custom areas of pages. According to the documentation, when we download the image, the filename should follow the… (read more)

Firefox can take screenshots of pages or screenshots of custom areas of pages.

According to the documentation, when we download the image, the filename should follow the pattern: Screen Shot yyy-mm-dd at hh.mm.ss.png. If I use the :screenshot at the console, the pattern works as documented.

But Firefox is using a different pattern when I choose Take Screenshot from the context menu. The pattern includes the page's title. Example: Screenshot 2024-04-14 at 18-35-16 General ‹ Settings ‹ Geomaster Lda — WordPress.png.

Since the page title can have non common filename characters, I have problems with such filenames. My uploads to MediaWiki fails with such filenames. I know I can report or improve MediaWiki, but my question here is quite simple.

Can I change the Firefox's default pattern for Take Screenshot's downloads?

Asked by Jorge Gustavo Rocha 1 week ago

Last reply by jonzn4SUSE 1 week ago

Problem entering to specific websites - Previously was ok.

HI, I have a Mac with El Capitan OS and Firefox 78.15.0esr. Recently I can´t open some websites: ChatGPT, Likendin, TunnelBear, Wester Union, etc. Before everything was… (read more)

HI, I have a Mac with El Capitan OS and Firefox 78.15.0esr. Recently I can´t open some websites: ChatGPT, Likendin, TunnelBear, Wester Union, etc. Before everything was working perfect. Please HELP! Thanks friends :) When I try to open this website, nothing happens, nor an error, sometimes in certain website it keeps retrieving and thats it.

Many thanks,

Asked by cgs260667 1 week ago

Last reply by James 1 week ago

Hello I am not able to highlight and copy on any articles. Most recent update 125.0.1 on Mac.

I have not been able to highlight and copy ~ even prior to the most recent update. Even using control/ does not work. Really hating this. /edit: moved thread from … (read more)

I have not been able to highlight and copy ~ even prior to the most recent update.

Even using control/ does not work.

Really hating this.



/edit: moved thread from Firefox for iOS (for iPhone/iPad) to (desktop) Firefox section as you have macOS.

Asked by lladyon 1 week ago

Last reply by cor-el 1 week ago

Tabs crashing after update

Help! I updated and now all my tabs are crashing and I'm on a deadline! I tried to rollback but couldn't find the exe. Here are the last 5 crashes: bp-54c2b51c-f703-443e… (read more)

Help! I updated and now all my tabs are crashing and I'm on a deadline! I tried to rollback but couldn't find the exe. Here are the last 5 crashes:

bp-54c2b51c-f703-443e-85b7-243300240417 4/17/2024, 6:09 PM View bp-4df59d95-99ac-4c2f-8d4b-1e3cd0240417 4/17/2024, 6:09 PM View bp-8443dfc4-a3db-4cc9-93cc-90fce0240417 4/17/2024, 6:09 PM View bp-01363280-d496-4ee9-9764-871920240417 4/17/2024, 6:09 PM View bp-179f829e-6946-4479-93de-3af440240417 4/17/2024, 6:09 PM

Asked by sue75 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Trying to install and use J2SE plug-in

I am trying to access Oracle eBS instance but when I login to the page, I get a notification as shown in the image. After installing the plug-in and restarting the brow… (read more)

I am trying to access Oracle eBS instance but when I login to the page, I get a notification as shown in the image.

After installing the plug-in and restarting the browser, when I try to run the application, I get the same notification.

Asked by Vatsala.Saxena 1 week ago

Last reply by James 1 week ago