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2FA Sometimes Only Accepts Hardware Key for Biometrics Instead of Touch ID

When choosing biometrics for 2-factor authentication, sometimes Firefox will only prompt for a physical hardware key, and Touch ID does not work. Support for built-in bio… (read more)

When choosing biometrics for 2-factor authentication, sometimes Firefox will only prompt for a physical hardware key, and Touch ID does not work. Support for built-in biometrics is inconsistent.

For reference, I am using Mac OS Sonoma 14.4.1 with an ARM processor.

Asked by Sarah 1 month ago

Selecting long-saved bookmarks in Firefox.com or DudkDuckGo.com causes the pages to hang up and not display

Why are my bookmarks all of a sudden not working anymore. Selecting the saved bookmark from DudkDuckGo or Firefox does not load the page. Did i change a setting acciden… (read more)

Why are my bookmarks all of a sudden not working anymore.

Selecting the saved bookmark from DudkDuckGo or Firefox does not load the page.

Did i change a setting accidentally/

Did Mozilla change the functionality?

What's going on?

Thanks for your help.

Note: I can access the page by going directly to its URL ... but what's the point of bookmarks if that is necessary?

Thx. again.

Rob Kuhn

Asked by robkuhnjr 1 month ago

Favicon in bookmark

Hello everyone, I have a problem. I have seen that there have been discussions about this in the past. Unfortunately I have not found a solution and the discussions are … (read more)

Hello everyone,

I have a problem. I have seen that there have been discussions about this in the past. Unfortunately I have not found a solution and the discussions are all archived.

Now to the problem: Various pages have no favicon in Firefox when I drag them into the bookmark bar as a bookmark. However, when the page is active in the tab, a favicon is visible there.

The problem does not seem to be unique to me. Several people have tested it. It also seems to be a problem in Firefox only. In other browsers, this problem does not occur.

What can website owners do to fix this problem?

Here is an example of a site where I have the problem. www.organspende-register.de

Many thanks in advance. Best regards

Translated with DeepL.com (free version)

Asked by Nico 6 hours ago

Weird fullscreen animation on mac

So on my macbook when I enable fullscreen the anmation is super weird. first it stretches the video to the top and then just expands to the whole screen, when I go out of… (read more)

So on my macbook when I enable fullscreen the anmation is super weird. first it stretches the video to the top and then just expands to the whole screen, when I go out of fullscreen is stretches to the bottom and then goes out off fullscreen. for example on safari it just expands the video until it takes up the whole screen. I have gone in about:config and disabled the fullscreen animation but that did nothing.

Asked by senne1009 1 month ago

Last reply by zeroknight 1 month ago

Using Duolingo with Firefox 127.0.1

I can no longer use Duolingo (macOS Monterey 12.7.5) because the pages get stuck loading. I've cleared the cache and cookies for it and it still doesn't work. In addition… (read more)

I can no longer use Duolingo (macOS Monterey 12.7.5) because the pages get stuck loading. I've cleared the cache and cookies for it and it still doesn't work. In addition, I've submitted multiple bug reports to Duolingo. Apparently the developers there pay zero attention to these. I want to use Duolingo on my iMac and I love using Firefox as my browser. WHAT is the problem and how can I fix it???

Asked by HMH 4 hours ago

Bookmarks Toolbar Issue

Hello, I just found out I cannot longer drag an icon from the search bar to the my bookmark toolbar. I loved this feature because it would let me organize my bookmarks … (read more)

Hello,

I just found out I cannot longer drag an icon from the search bar to the my bookmark toolbar. I loved this feature because it would let me organize my bookmarks with just icons, and have them readily available. But now, I can't do it, not even dragging the URL across the toolbar! Why? Is there a way to fix this? Any help would be greatly appreciated!

Asked by Chanita 13 hours ago

Last reply by Chanita 13 hours ago

How do I disable passkey support?

I don't want to use passkeys, and it seems that every site is checking browser support and wasting my time with passkey prompts before allowing me to log in with a passwo… (read more)

I don't want to use passkeys, and it seems that every site is checking browser support and wasting my time with passkey prompts before allowing me to log in with a password. How do I disable passkey support in Firefox?

Asked by Shad Sterling 7 hours ago

Last reply by cor-el 1 hour ago

links and reading suggestions missing

After a forced shut down, my home page is suddenly blank. All my tabs are missing. All my most used links are missing. All the reading suggestions and pocket is missin… (read more)

After a forced shut down, my home page is suddenly blank. All my tabs are missing. All my most used links are missing. All the reading suggestions and pocket is missing.

Is there anyway to restore these items?

Asked by marilee2browndogs 4 days ago

Only a few of the articles I've saved to Pocket are showing up on Firefox

I added the Save to Pocket (mini) extension to Firefox 125.0.2 today. When I look at the collection of articles I've saved to Pocket (I've been using Pocket for years) in… (read more)

I added the Save to Pocket (mini) extension to Firefox 125.0.2 today. When I look at the collection of articles I've saved to Pocket (I've been using Pocket for years) in the browser, I only see 8 articles. But when I open Pocket on my iPhone and iPad, the list of articles I've saved is much more longer (an estimate would be between 50 and 75 articles saved to Pocket). I haven't found any articles in Mozilla support to help me solve this. Thanks

Asked by schwann240 1 month ago

browser

Thank you for your assistance in advance. Since I updated my browser, I've encountered some issues when trying to maximize the virtual screen in my tv. I use a Mac and co… (read more)

Thank you for your assistance in advance. Since I updated my browser, I've encountered some issues when trying to maximize the virtual screen in my tv. I use a Mac and connect the screen to a web TV to watch YouTube in my big tv. However, when I click to maximize the window, the connection becomes unstable, and the virtual screen disappears every time I click the YouTube icon to do this. This problem never occurred before. I would appreciate your help in resolving this issue. Please let me know if you require any additional information from me.

Asked by A77EXOTICFLOWER 1 month ago

Trying to update email address

Am trying to update my email address. When I try to make the secondary the primary, it wants a verification code entered. The field for this code will not let me paste it… (read more)

Am trying to update my email address. When I try to make the secondary the primary, it wants a verification code entered. The field for this code will not let me paste it or enter it manually. Will this glitch be fixed soon?

Asked by Carmen 1 month ago

  • Solved
  • Archived

Credit Card info does not autofill

Firefox has my credit card information and it shows up in a window when I go to pay for something, but when I click on the credit card I want to pay with, it won't autofi… (read more)

Firefox has my credit card information and it shows up in a window when I go to pay for something, but when I click on the credit card I want to pay with, it won't autofill. In Settings, the box to autofill is checked. This has worked a hundred times before, but stopped working a few months ago. Also, I've checked the 2 relevant items in about:config an they are enabled. How do I get the autofill to start working again?

Asked by Steve Ediger 1 year ago

Answered by Steve Ediger 1 year ago

  • Solved
  • Archived

What directories in Windows store Profile/Sync data?

I am using Firefox Developer Edition in a work environment that only saves directories between weekly restarts by explicitly managed rules. As a result of some missing fo… (read more)

I am using Firefox Developer Edition in a work environment that only saves directories between weekly restarts by explicitly managed rules. As a result of some missing folders from my weekly restarts, I need to sign in to my Firefox account and enable sync each week. Currently my machine retains the %APPDATA%/Mozilla and %LOCALAPPDATA%/Mozilla directories + children.

What other directories are needed by Firefox Developer Edition in Windows to retain the user profile/syncing, et. al.?

Thank you for your time!

Asked by jordwms 1 year ago

Answered by jscher2000 - Support Volunteer 11 months ago

  • Solved
  • Archived

Garbled font issue not solved with other solutions

My browser displays many websites, emails, etc. using a strange garbled font (see attached image for reference). I already checked the preference setting for allowing we… (read more)

My browser displays many websites, emails, etc. using a strange garbled font (see attached image for reference).

I already checked the preference setting for allowing websites to select their own fonts. The issue also persists in Troubleshooting mode. I have also used the "Inspect element" tool when this has occurred, also to no avail. I imagine at this point the only real solution is to delete and reinstall Firefox, but I'd love to hear if someone has another solution! Thanks!

Note that text in bold / italics often shows up just fine. I can also copy-paste any of this text and it displays correctly.

Asked by Mitchell Campbell 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Hiding Extensions from the Toolbar

My extensions take up a lot of space in my toolbar and I'd love to hide all of them. However - every 'solution' to the problem tells me to right click the extension strai… (read more)

My extensions take up a lot of space in my toolbar and I'd love to hide all of them. However - every 'solution' to the problem tells me to right click the extension straight from the toolbar and click 'Hide from Toolbar'.

I do remember this option existing, however I couldn't find it since last update and I'm assuming it was removed. Is there any way to use it again?

^ (Small note, It would also be lovely if I could add them to the Extensions add-on in the toolbar, as that would really be a better use for it other than overflow)

Asked by Attack 1 year ago

Answered by Attack 1 year ago