Firefox Support Forum

Hi all, I've got a puzzling problem with just one desktop PC on my network, and only in Windows 11 (fully updated) - the same PC when booted into another OS (Ubuntu) works without any issues.

I have a fresh install of the latest Firefox as well as the Developers Edition. MS Edge is also updated to the latest build, yet none of them can load the "accounts.firefox.com" page.

All I get is a completely blank page, save for a blue circle on the top left corner. I've tried all the usual resetting, Troubleshooting Mode... etc, (issue is present in Troubleshooting Mode) and pretty much stumped at this point.

All other websites I've tested with all browsers don't seem to have any issues at all, including the likes of "accounts.microsoft.com" or "accounts.google.com".

Google hasn't turned up with any results matching exactly what I'm seeing with this particular machine/problem... hoping someone can help pointing me in the right direction.

Thanks in advance,

Whenever I try to open Firefox, it takes about 25 seconds to boot. This behavior can be observed both with all the extensions running and in safe mode. The link to the profiles are shared below.

With extensions: https://share.firefox.dev/3riMPQZ In safe mode: https://share.firefox.dev/3OadE31

I have been noticing this for a few months now. Firefox works just fine after wasting ~25 seconds initially. I have also reinstalled Firefox multiple times. Right after the installation, the boot-up can be very fast (less than 1 second). However, after using Firefox for a few hours, the problem comes back.

I am not well-versed in reading Firefox profiler reports. So, please help me figure out what's actually happening in those ~25 seconds.

Firefox beta release: 116.0b6 (64-bit)

On sites such as BBC.com, Youtube.com and Facebook.com I am not getting the normal cookie consent pop-up option which used to automatically show on opening the sites. Other sites are still showing the cookie consent option pop-ups. This means I cannot select if I wish to accept or reject cookies on several sites that used to allow me the option.

In checking about:config, the cookiebanners.service.mode is set to 1, which I believe this the correct setting for enabling the cookies consent pop-up option.

Is there any fix for the cookie consent pop-up not working on certain sites within the EU? I am not using a VPN or pop-up blocker. Tracking protection is set to Standard, cookies and site data are always deleted on closing Firefox and "Do Not Track” signal is set to always. Deleting all installed FF extensions has no effect either.

In other browsers on the same PC, Chrome and Edge, the cookie consent option does still work as it should on the sites mentioned. In Firefox it doesn't.

This is only happening on one PC. My latop has the same FF beta build installed and is not showing this behaviour, it still automatically shows the cookie consent pop-ups when visiting sites such as BBC.com, Youtube.com and Facebook.com.

Using latest version of Firefox - 116.0

Unfortunately recently I have been unable to drag files out of the 'Downloads' At the same time, I noticed I can no longer copy images from pages.

I will right click, copy image and it just does not go into my clipboard.

In terms of the Downloads, I'd always download audio or video files and drag them straight into Premiere Pro - I can no longer do this. I cannot drag it outside of Premiere either, so it's not an Adobe bug.

Any help would be greatly appreciated, Thanks

Hello. For a couple of months now I can't seem to be able to reproduce some videos on YouTube (depends on their format) and no videos at all on Facebook, for example. I have the same issue on both regular and dev versions. I tried many solutions from the forums but no success so far.

My OS is Linux Ubuntu 20.04. Browser and video drivers all up to date.

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hi!, so i downloaded a couple videos on mozilla, i saw them in my downloads but i didn't open them, now i delete them from mozilla and they were automatically deleted from dowloads and i can't find them in my recycle bin either.Is there a way to get them back?

If I search for something in the address bar, Firefox will endlessly load. I need to click the address bar and hit enter to search again which will instantly load what I'm looking for. Same thing happens if I highlight a text and click search with google. URLs seem to work fine.

I reset my pc, i reinstall mozilla and i have problems with the sync of my account. Every data in the browser, such as passwords, markers, and all my data that got on my mozilla acount... How can i get it back ?

The last Walmart questions are 2022, so again... When I click a link to Walmart, for a second I see the full site displayed correctly on my desktop monitor, then it shrinks to about half to the left side. Windows 10 up to date, Firefox 116.00. Enhanced tracking, whether on or off, doesn't matter. Walmart is the only site I have this issue with. Is it Walmart's fault?

Dear team, I request support to search and find my data syncronized in the mozilla firefox account, which has been lost unexpectedly and I don't know where it is. I am using ubuntu LTS 22, I have uninstalled the package and made a clean install, with the reason that all my browser data disappeared overnight, as if it was its first use, my session in the firefox account and all my data disappeared. After installing the clean copy, I opened my account to synchronize my data, bookmarks and history, themes and extensions, unfortunately none of this happened, I don't know where all my private data is, which I left available to synchronize and recover again, I request a copy of them to restore them and to return the flow through the synchronization function so that they appear again, contact me at this same email. Best regards, stay connected

I get no warning when auto updates begin installation. I get notified about 1/2 way through the process. The pc (Win 10 pro 64bit) slows to a crawl for 5-10 minutes, then the install finishes, & then it's another 5-10 minutes before the pc is usable.

I would really appreciate a "update is available" notification, which I would agree to at a convenient time. This is really getting to be problematic. Other browsers that do auto updates don't hose my pc.

Thank you!

I Did the windows fresh installation on my laptop and then I installed the fresh firefox on my laptop. After that try to sign in my previous Firefox account and try to sync my bookmarks and everything. but sync is not working.

I try to do the force sync from the settings as well but that is still not sync my old bookmarks and saved things before I format my laptop.

Any Idea or workaround to get this sorted ?

This seems like an interesting and potentially useful feature. There's only one problem...what does it mean to do this? I can't find an explanation anywhere I look.

Verbatim from the v116.0 release notes: "'It is now possible to copy any file from your operating system and paste it into Firefox."

Hi, I’m having a problem with Firefox on Windows 11. Sometimes, when I browse the web, the text on some websites appears glitchy and distorted. Some letters are missing and some colors are wrong. I tried refreshing Firefox and it fixed the problem once, but then it came back. I also tried restarting my computer, clearing my cookies and cache, restarting Firefox in Troubleshoot Mode, updating my graphics driver, and disabling hardware acceleration. None of these worked. I’m using the default theme and I don’t have any extensions enabled. Does anyone know what might be causing this problem and how to fix it? Thanks in advance.

The following just started a week or so ago. When I start Windows 11 (latest version), Firefox (build 116.0 64 bit) automatically starts and the page that displays is attempting to access one of my Microsoft accounts. I tried toolkit.winRegisterApplicationRestart. but nothing changed. There is nothing in my Startup folder related to Firefox, and msconfig doesn't list anything as a startup process.

What's strange is that this just started happening. I've used Firefox as long as I can remember, and have never had this issue.

Short of uninstalling Firefox and reinstalling it, does anyone have any suggestion(s)? Thanks.

I cannot sign in to USAA website using Firefox browser. I was able to sign in for over a year and, suddenly, it will not let me. When I go to the USAA sign in page and enter my user ID and hit "next", I get a prompt that says" We are unable to complete your request. Our system is currently unavailable. Please try again later. I have tried to log in at least 50 times with the same result. I am able to sign in with other web browsers (Chrome, Edge, etc)

I run Firefox 115.0.3 on Windows 10, desktop. The main menu in Firefox has a "recent bookmark" listed and I would like to remove it from the menu. I thought it would be a simple matter of going into bookmark menu settings or the settings from the main menu, but it is not. When I was unable to resolve it, I did an internet search and was unable to find a straight forward answer. As one fix suggested, I tried turning off "history" to no avail. I've attached an image which shows "recent bookmarks" in the main menu of Firefox browser. I don't feel it is necessary to have recent bookmarks in the main menu when it is easily access from the bookmark icon. Perhaps I've overlooked an option in settings. Can someone please help resolve the issue.