I use Zone Alarm Extreme Security to scan for viruses, etc. I just upgraded to the latest version on my Windows 8.1 PC. Almost every scan has found the Heur:trojan-Down… (read more)
I use Zone Alarm Extreme Security to scan for viruses, etc. I just upgraded to the latest version on my Windows 8.1 PC. Almost every scan has found the Heur:trojan-Downloader.script.generic virus in the same place. The path is as follows:
ZA keeps treating the virus, but I want to get rid of it all together. I haven't been able to delete it because it is not visible in the folder location listed in the path. I've turned on view system/invisible files, but it is not visible. ZA tech support suggests reinstalling Firefox to see if that solves the problem, and if not, then a complete uninstall then reinstall of ZA.
I'm wondering if I can just delete the "staged" folder to get rid of the virus... The only extension I have added to Firefox is AdBlocker Ultimate, and I did that after the virus started showing up.
Has anyone else had this virus problem and if so, how did you solve it?