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The Media Could Not Be Played

Every so often, Firefox fails to display a video. In this example, Firefox briefly displays what appears to be the first frame, then displays the message "The Media Could… (read more)

Every so often, Firefox fails to display a video. In this example, Firefox briefly displays what appears to be the first frame, then displays the message "The Media Could Not Be Played". I've tried with Troubleshoot Mode, and clearing history (cache, cookies, site settings, offline website data). How can I find out what's blocking? The example is a Twitter post on Wed 08/17/2022. I hope it is still there. https://twitter.com/i/status/1551522653705576449

Asked by plowmail 2 days ago

Last reply by plowmail 14 hours ago

Newest download

The last time I downloaded your update, I think it was in May, 2022, you apparently downloaded the version for Windows 10. It would not work with my windows 7. By the t… (read more)

The last time I downloaded your update, I think it was in May, 2022, you apparently downloaded the version for Windows 10. It would not work with my windows 7. By the time I got it fixed I had lost ALL my bookmarks, history, etc. Now you are offering the latest download, I believe it is July. I am afraid to download it for fear I might lose all my bookmarks again. Can I just ignore the download. I DO NOT want to go to Windows 10 or 11. I am 95 years old and I like to stick to what I know. What is the situation with you and Windows 7 at this time? Are you no longer offering it? Thanks for your help. You may e-mail me at [removed email from public] PS Even though I supposedly had backed up my bookmarks they would not download to the newest Firefox. I have had Firefox since Firefox 1.0 (October 2004). In fact I still have the original instruction manual and the disk. If you have any need for that for your library I would be happy to send it to you. (In case you couldn't figure it out, I am a string saver). Marjorie Rogers

Asked by memawplus 1 day ago

Last reply by James 1 day ago

Update problem Firefox on Windows 7

Firefox won't update because it thinks that an instance is still running, but there is no browser instance running! Also when saying to stop it doesn't help, it keeps ret… (read more)

Firefox won't update because it thinks that an instance is still running, but there is no browser instance running! Also when saying to stop it doesn't help, it keeps returning saying that it's still running. Some strange register setting in Windows 7? Also Firefox won't start because of the same problem, see added screen shot (in Dutch)


.

Asked by jules.wolfrat 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

ATTN: Rendering Issues

I'm having rendering issues. When I try to go to "Help" and "About Firefox" to update the browser, the window I get doesn't allow me any detail to execute this option. Th… (read more)

I'm having rendering issues. When I try to go to "Help" and "About Firefox" to update the browser, the window I get doesn't allow me any detail to execute this option. This also happens when I try to download something. The pop-up opens up with only a slit visible.

Asked by FireFoxFan1 1 week ago

Last reply by FireFoxFan1 1 day ago

a firefox update lost my passwords and will not work with the ones in saved Appdata

exp firefox failed and i tried to reinstall but wound up with non exp so i reloaded esp version which downgraded the process lost all my passwords. The passwords i want a… (read more)

exp firefox failed and i tried to reinstall but wound up with non exp so i reloaded esp version which downgraded the process lost all my passwords. The passwords i want are saved in Appdata but if i put the logins.json i want into the running version it refuses to recognize them.

How can i make firefox sync to this old logins.json like it can to ones from another browser

Asked by furse 2 days ago

Extensions and Addons Affecting YouTube Display

I have an issue where AdBlocker Ultimate, Plus or Free and uBlock Origin and Ghostery are causing an undesired effect on YouTube's display of videos on it's Home page. I … (read more)

I have an issue where AdBlocker Ultimate, Plus or Free and uBlock Origin and Ghostery are causing an undesired effect on YouTube's display of videos on it's Home page. I would like to know where to report issues regarding extensions and add-ons. If any of the above extensions are enabled then the Home page for YouTube is missing the video in either the #1 position or the #4 position in the top row. (See screenshot). I've used these extensions for years on the same system and have made no changes. Suddenly, for about a month the problem has been occurring. I have another identical system with the same extensions and have no issues. I use the following extensions along with the ones mentioned above. New Tab Override and DuckDuckGo and they have no interplay in with the issue I'm having. I've gone through an exhaustive process of disabling each one and trying various combinations of them and determined that the culprits are AdBlocker Ultimate, Plus or Free and uBlock Origin and Ghostery. Ghostery alone removes the video in the #1 position. But, if either of the other four are loaded with or without Ghostery then the video in #4 position is missing. Any help in resolving the issure would be greatly appreciated. Thank You!

Asked by jessedeuce 1 month ago

Last reply by Terry 2 days ago

Facebook

A few months ago Firefox asked me if I wanted to refresh Firefox. I clicked yes. When I did, it removed my Facebook account that I've had for several years. What happe… (read more)

A few months ago Firefox asked me if I wanted to refresh Firefox. I clicked yes. When I did, it removed my Facebook account that I've had for several years. What happened? I've been trying to get it back with no luck. It had many, many pictures that I wanted to keep. I'm heartbroken and all that was lost. Can you help me?

Nancy Gresham [removed email from public]

Asked by nancygresham38 4 days ago

Last reply by Terry 2 days ago

youtube

Hello. I would like to find out how to create a youtube channel.While I have a gmail account,and can go on youtube with it,i,m wondering how/if it might be possible to cr… (read more)

Hello. I would like to find out how to create a youtube channel.While I have a gmail account,and can go on youtube with it,i,m wondering how/if it might be possible to create a youtube channel using a different email address.I also have a hotmail/outlook ,and yahoo email account/s ? Thankyou.

Asked by cs999 3 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Display driver crashes viewing rumble w/newley downloaded and installed 103.0.0

Yesterday I downloaded and installed 103.0.0 Went to a website to view a rumble video, display driver crashed, had to restart computer. Today I checked for new version sa… (read more)

Yesterday I downloaded and installed 103.0.0 Went to a website to view a rumble video, display driver crashed, had to restart computer. Today I checked for new version saw 103.0.1. Downloaded & installed it, tried same websites as yesterday, 3 in total, same problem.

Am using win7PRO, updated until Bill quit stopped supporting it. Have had NO problems with other vid platforms.......

Asked by gp952 2 weeks ago

Last reply by foreverlarz 3 days ago

https:// added to front of loaded url in search bar

I use Dashlane to securely log into websites. When I click go to the website, Dashlane populates the search bar with the URL. When Dashlane populates the searchbar with o… (read more)

I use Dashlane to securely log into websites. When I click go to the website, Dashlane populates the search bar with the URL. When Dashlane populates the searchbar with one specific URL https:// is added to the front of the URL. Of course this breaks the login. I have to manually edit the URL to remove the https:// and then press enter to load the URL. I have searched for hours and every solution all the way back to 2012 fails to resolve the problem. Please tell me how to resolve this.

Asked by hdwg1340 4 days ago

Last reply by cor-el 4 days ago

How do I copy over backed up JSON bookmarks?

The designers seem to be intent on making this as painful as possible. You'd think you could just open them, at least in text form. Wasn't that possible before? I can … (read more)

The designers seem to be intent on making this as painful as possible. You'd think you could just open them, at least in text form. Wasn't that possible before? I can in Notepad if I want to look at hundreds of pages of gibberish that would take days to copy and paste over. In my updated Firefox it offers a Restore function but to do that I have to wipe out all my existing Bookmarks. Who dreams of this stuff? Why would anyone sane want to do that?

Asked by moz2u 1 week ago

Last reply by moz2u 4 days ago

hyperlinks on web pages have a small letter "a" in front or after the link

Hi, I have a web site that displays differently with the Firefox browser. IE & Google Chrome display OK. The links on my pages show up with a small letter "a" e… (read more)

Hi,

     I have a web site that displays differently with the Firefox browser.

IE & Google Chrome display OK. The links on my pages show up with a small letter "a" either in front or after the hyperlink. I'll try to attach a screen shot. Is there a setting in Firefox that will get rid of that issue ? Thanks for any help,

      Greg

Asked by records1 4 days ago

Last reply by jscher2000 - Support Volunteer 4 days ago

incollect keys shown on scleen

as you will see ?? the keys I type ale not dislayed colectly in this case my l is shown as a l??? the kyb is ok on othel uses except using mozilla??? why why why?? … (read more)

as you will see ?? the keys I type ale not dislayed colectly in this case my l is shown as a l??? the kyb is ok on othel uses except using mozilla??? why why why??

Asked by paul474 4 days ago

Your browser did something unexpected. Please try again. If the error continues, try disabling all browser extensions.

Hi I am trying to visit a website but It is showing an error I am not sure why The website says that Your browser did something unexpected. Please try again. If the erro… (read more)

Hi I am trying to visit a website but It is showing an error I am not sure why The website says that

Your browser did something unexpected. Please try again. If the error continues, try disabling all browser extensions.

Is there any browser issue because I am not using any extensions or ad blockers?

Asked by allhddcoumputer 4 days ago

Last reply by allhddcoumputer 4 days ago

  • Locked

Cached Web Content Not Clearing

Win 7 Home Premium Firefox Version 101.0.1 'Privacy & Security'->'Cookies and Site Data', 'Clear Data.' When 'Clear Now,' Cached Web Content; is clicked, it does n… (read more)

Win 7 Home Premium Firefox Version 101.0.1

'Privacy & Security'->'Cookies and Site Data', 'Clear Data.'

When 'Clear Now,' Cached Web Content; is clicked, it does not zero out. (It used to clear completely).

The browser webpage has been refreshed, the browser closed and reopened, and the computer restarted but the cache does not reset.

This issue started on the morning (Pacific time) of June 26-Is this a known glitch or am I missing a detail?

Asked by Buddy2014 1 month ago

Last reply by Nicole T. Arnold 5 days ago

How to change White background while page is loading in Dark Mode.

Sleep disorderland denizen here. i use dark mode a lot and love it. The problem is the sudden flash of white background when i open a new tab before the page loads. Is t… (read more)

Sleep disorderland denizen here. i use dark mode a lot and love it. The problem is the sudden flash of white background when i open a new tab before the page loads. Is there anyway to override/change that also to black permanently. Thank you.

Asked by praveen.venmani 6 days ago

Last reply by RobertJ 5 days ago