Firefox Support Forum

Hi II am a relative computer novice and I am confused by the concept of deleting cache and cookies.

I am having trouble with Firefox browser on Vanguard website. I was told to clear my cache and/or cookies.

I don't currently store any Vanguard passwords on my computer.

However, I’m afraid that if I clear cache or clear cookies I will inadvertently remove the passwords for all my other websites.

Is there a way to clear cache and clear cookies without deleting passwords?

I use a Firefox account on two different machines- one is a Mac and the other is a Windows machine. I have some programs installed on the Windows machine that installed an extension for Firefox. Those programs are not Mac compatible but because of the same account, those extensions were copied to the Firefox installation on Mac. I was wondering if there is a way to isolate the extensions to just the windows installation? Thanks!

After a recent update, my home button is now MISSING! Gone! Do not tell me to take a screenshot because that is not available for the menu or bookmarks bar. Why would you erase my home button in an update?

My new computer is running Windows 11. I just tried to log on to my Vanguard account and the Logon button has no response. Using Microsoft Edge I had no problems logging on so the issue must be with Firefox security controls. I have turned off Ad Blocker Ultimate as well as made an exception for cookies from this site. What can I do to fix this?

I must log in to the WiFi network I use. When I start FireFox the first time, it brings up my login page, I click [Accept], and I'm online. After a while on, I get kicked off, and must log in again. (The non-internet, WiFi connection remains active; but I'm neither logged in nor online.) How do I re-initialize the automatic login function ("detectportal"?)?

Closing, and re-starting FireFox again doesn't work; it initially tries to go to my homepage instead... *but it can't*, because I'm not online. I can't go to the login page's displayed URL, for the same reason. I have to actually restart the computer, loosing whatever I'm doing, then start FireFox. Then, and only then, can I get it to go to the network login page so I can login and continue.

Is there a button, "about:thingie", or setting I can use to reinitialize the automatic login page search & display mechanism? Rebooting the whole computer is a xxxx.

FirefoxCP WebExtensions and FireFoxCP Isolated Web Content seem to cause my Mac's fans to spin crazily and are taking up the most resources by far. This happens most frequently on Hearst newspaper site and other heavy ad sites. I can turn off Enhance Tracking Protection which does not really seem to have an effect. I mean the fans will slow after about a minute or two and then start up again when I go do the next page. According to Mac Activity Monitor FirefoxCP WebExtensions will use up just over 2GB of memory and FireFoxCP Isolated Web Content will use just under 2GB of memory.

FF 94.0.2 (64-bit)

macOS Monterey 12.0.1 MacBook Air (13-inch, Early 2015) 2.2 GHz Dual-Core Intel Core i7 8 GB 1600 MHz DDR3 Intel HD Graphics 6000 1536 MB

Hi,

Each time i start firefox on my laptop and syncing firefox, it shows a different location than my actual place that i am logging in(different country) . I was at the location roughly ten months ago.

I really want to use firefox. I really do. But firefox's memory management is making that very difficult.

I have 8GB of RAM, which really ought to be enough, but inevitably, over time, firefox will munch and munch and munch until it has consumed all of it.

And then... my system crashes. I lose work. I get angry.

Well, okay, I use linux, so after this happened a few times I stuck firefox in a systemd scope and limit it to 90% of the memory of my system. At first, that didn't work because firefox would simply eat into the pagefile, until it had consumed all of it (or as much as I entitled it to), at which point firefox would desperately try to do.... something, very frantically, which would lock the CPU usage to 100%, again bringing down the system. So I limit its RAM and prohibit it from using the pagefile, and now, it's just firefox that dies.

....

But, really, that's still a problem. I still have emails partially written, forms filled out, work is still lost. Is it really so abhorrent to take out the trash that you'd rather just commit suicide instead? I say take out the trash, because firefox will restart, reload those very same tabs, and carry on with a fraction of the memory usage. Something's been dropped, and it wasn't important (well, other than the content of that email I've been composing for the last half hour).

So. If I'm going to continue using firefox, which I would very much like to do, there needs to be some way for it to gracefully say to the user: "I've run out of available memory. I'm going to have to..." (for example) 1. perform garbage collection (do whatever 'minimize memory use' seems to do... which is not much, but something that really ought to be the default action in this situation) 2. clear the buffer of some videos being played, or some cached results or something, i dunno. 3. gracefully stop loading the current tab, or process, or whatever, and say to the user "I've run out of resources to continue. Please choose one or more tabs to close in order to continue"

Then, at least, I can sacrifice my background music tab, or something else unimportant, to buy enough time to copy that email into notepad, submit that form, or just run 'minimize memory usage', and be able to carry on.

Hello,

I have a new Cisco Webex Desk Camera that it's not working with Firefox (Flatpak on Fedora Silverblue 35).

lsusb: Bus 006 Device 004: ID 05a6:0023 Cisco Systems, Inc. Cisco Webex Desk Camera

https://mozilla.github.io/webrtc-landing/gum_test.html shows two cameras "Video Capture 4" and "Video Capture 5", none of them work, the page shows an error message: "AbortError: Starting videoinput failed".

The same website works in Chromium (also a Flatpak), which only sees "Video Capture 4 (05a6:0023)". "OBS Studio" is also able to use the camera. "Video Capture 5" is not available in Chromium and freezes the image in OBS Studio. I believe Video Capture 5 is the IR camera that is used in Windows Hello.

Would you be able to help me to get this camera supported, please?

I no longer have sound on any websites after I muted sound for 5 minutes then enabled it again. I have uninstalled and re-installed Firefox, checked the settings and done all the tips provided to no avail, I still have no sound

After creating a new Windows User account and switching back to original account, I lost ALL of my Quick Access Bookmarks! Then I did a Bookmark Restore using the most recent saved Bookmark file and I lost around 64,050 bookmarks!!! Now, the latest saved Bookmark file lists 5 items. This is a ridiculous and a very serious issue!!!

What is going on? I spend a lot of time getting important Bookmarks for research, and etc. How can I get all of my Bookmarks back? Apparently, I cannot get them all back. See attached file.

I am looking for suggestions/work flows for migrating existing Mac's from the standard firefox release to the ESR version. I am looking to manage these all under 1 update cycle. A couple of current problems:

1. On a system with the standard version already installed, I can't find a way to upgrade to the ESR version without uninstalling first.
2. Once I would do an uninstall and then an install of the new version, I am prompted that I have launched an older version of Firefox and that I must create a new profile. How can I do this without loosing all users bookmarks, extensions, etc?

Thanks!

Hello，somebody。 My firefox browser has collapsed 8 times from 2021/12/1. It is currently operating normally, but the number of collapse is too frequent, and the user experience is very poor. The latest Crash report ID：bp-fd4c7367-1346-4a10-a2cd-244ac0211202

I have recently updated directly from v89 to v92.0.2. Since then, I do not have the task manager option in the dropdown menu > More tools. Screenshot attached shows what I mean. This issue does not exist on a new profile if I were to make one, but I am trying my best to avoid transferring everything to a new profile if I have to.

If the only solution is to indeed use a new profile, I would like to know if there's a way to transfer addons and their settings through file copying and pasting.

Thank you for the help!

I tried to watch Netflix on your browser but got the error message above with a statement along the lines that I needed to install the latest update of firefox.

"It means that the version of Mozilla Firefox you're using on your computer is no longer supported. Follow these steps to fix the problem."

I did update and restarted the browser and later my computer, the same message is appearing.

Used to be my go-to browser; now I just use it to download stuff.

I often can't make online purchases whenever PayPal is involved; a pop-up window "doesn't," or a click-button is missing (like "complete purchase") or some such. I've had to fire up Chrome to make a purchase easily half a dozen times in the past several months to make a purchase.

NOW, it won't let me log in to my TracFone accounts, of which I have two. I use a password manager because it's impossible to keep track of 'em all. It fills in the fields correctly (I triple-verified this with my master spreadsheet of passwords), and I get an "invalid username or password" message every time, for either account. I can log in just fine with Chrome, same password manager.

I'm sure there's a fix, like flush the cache and delete all cookies and such, but really... I never used to have do to any of that, Firefox was rock solid and never gave me any grief, and then after some update was installed (can't say when), this stuff started up. It's starting to act like Windows, where I spend as much time wrestling with the OS as I do trying to use it (100% disk usage and other nonsense).

Am I the only one experiencing this kind of issue? Is there a bug-fix for any of it? If not, I'd like to submit one (two, if the paypal thing and the login thing have to be treated as separate problems).

Thanks for reading this.

karl

Firefox continues to crash after every session ending when I close it out. I have an old computer with not a bunch of memory, but would that affect the closing of a session, and if so, why? I have the option selected to clear history when Firefox closes, as I don't want to have to try and remember to do this manually everytime I close a session. What is checked are all of the "History" options; the "Data" options are left alone.

Anyway, crash reports:

bp-6a558009-aeed-4b81-8aee-8bf560211210 bp-e946da15-471d-4f6c-8bf9-247540211210 bp-39505be6-9c4e-4e4c-a4e0-f8c930211210 bp-085e9350-9fe1-4386-a10e-1d06b0211210 bp-c4307805-87d8-4869-9c69-46d060211210 bp-fa9c9f16-08ab-442f-be8a-a92230211210 bp-f9e38252-824d-4900-bcf8-b5e1d0211210 bp-6fb377b3-f867-4924-ad07-1f2c30211210 bp-1ed78b16-8c33-4011-9749-2c4700211210

Not a huge issue for me, of course, but if I can stop the crashing, that would definitely be an aesthetic improvement.

Recently YouTube videos have stopped playing when I'm using the Firefox browser on Windows 10. This has occurred both on my laptop and on my desktop computer. The player, surrounding website, comments, description, etc. all load correctly. The video does not, instead displaying either the video's thumbnail and a buffering symbol, or a blank black screen and a buffering symbol. The time codes on the video load correctly. Ads do not play either, and instead after about 15-30 seconds of buffering the "skip ad" button appears in the lower right hand corner of the video. Videos play normally on both Chrome and Edge, and all other media content appears to load correctly (music/spotify, videos on social media websites, etc.)

So far I have tried: - Running Firefox in troubleshoot mode - Refreshing Firefox - Clearing the cache - Disabling and re-enabling hardware acceleration (didn't work either way) - Uninstalling and reinstalling Firefox - Rebooting my machine - Waiting for the problem to fix itself (it's been two weeks on my main desktop/tower and it's still not working).

At this point the only thing I haven't tried is messing with advanced config settings, and I'm avoiding that since I have no idea what any of them actually do (despite what certain reddit threads recommend).

As far as I'm aware, no specific update to either of my machines or Firefox has preceded the issue appearing. It's been going on on my desktop computer for about two weeks, the problem just started on my laptop last night.

It's worth nothing that I usually use UBlock Origin, Simple Tab Groups, and Facebook container. Those extensions are not currently installed since I had to reset my browser in the process of trying to fix the issue.

I can also confirm it's not an internet issue; speed tests show normal download/upload speeds for my wifi, and those have not varied since the issue began. All of my drivers are also currently up to date.

This web site ' cornerstonegrp.securecafe.com/residentservices/carolina-club/userlogin.aspx'. The site tells me that password or pass code incorrect. In the past allowed me to continue to the main web page. At this time all of the add-ons are disabled. Cornerstone web site is the only site not recognizing login. Please help.