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  • Solved

What Happened to "Print Preview"?

A recent Firefox update has totally disrupted our ability to print from browser windows. There used to be a "Print Preview" button that allowed us to set things up the wa… (read more)

A recent Firefox update has totally disrupted our ability to print from browser windows. There used to be a "Print Preview" button that allowed us to set things up the way we wanted them. That's now missing. As a result, stuff that used to cost us for ten pages now costs us for twenty pages. Also, when we print double-sided, the second side prints upside down.

This strikes me and my wife as a horrible development, and we would like to go back to the old version ASAP!

Asked by Anan 2 months ago

Answered by jscher2000 2 months ago

  • Solved

Deleting cookies and cache

Currently on Firefox Version 85.0 (64-bit) using with Windows 10 Pro Until recently (before Firefox updated versions) my cookies, cache and history, were automatically de… (read more)

Currently on Firefox Version 85.0 (64-bit) using with Windows 10 Pro

Until recently (before Firefox updated versions) my cookies, cache and history, were automatically deleted on exit from Firefox with no problem. Now I can not delete them for some reason. Even when I try manually to "Clear Data" and also manually clear all History (all sub-menus checked to be cleared). When I restart and open an online newsletter, normally I have to sign in. I don NOT have passwords checked to be saved in FF options and never did. But now with the new version it just auto signs me into that website. I do NOT want my passwords saved/remembered, nor any of my other info, etc! It is really annoying and not secure if FF is now saving information we don't want it to! What is going on here? How do I resolve and get back the way I had it before the update? Please advise. Thanks in advance!

NOTE: I don't want to start from scratch by clearing out Firefox totally or messing with my profile. I have too much customization to start over from scratch. (That would be like asking somebody to reinstall Windows entirely when something minor goes haywire!)

Asked by msg_824 3 months ago

Answered by alt4mike 2 months ago

  • Solved

Certain websites don't work in Firefox but work in other browsers.

I'm using Firefox 85. Windows 10. Started happening 2 days ago. I've come across some sites that are giving me errors, but they work fine in chrome. Things I've tried: … (read more)

I'm using Firefox 85. Windows 10. Started happening 2 days ago.

I've come across some sites that are giving me errors, but they work fine in chrome.

Things I've tried:

  • Restarting computer
  • Restarting router
  • Disabling Firefox addons
  • Clearing all cookies + history
  • Clearing cache

Below is what happens when I try to sign into the Playstation Store. Also getting similar 406 error trying to access Yamazaki Home

Example: When I click "SIGN IN" on the Playstation Store page, I'm met with a 406 error.

These are the headers that are returned.

Response Headers. Cache-Control no-cache, no-store, max-age=0, must-revalidate Connection keep-alive Content-Length 38 Content-Type application/json;charset=UTF-8 Date Sat, 30 Jan 2021 20:01:40 GMT Expires 0 Server nginx Strict-Transport-Security max-age=31536000 ; includeSubDomains X-Content-Type-Options nosniff, nosniff X-CorrelationId c22fffff-05c7-4d2c-81c0-699bbba555c3 X-Frame-Options DENY X-Psn-Correlation-Id c22fffff-05c7-4d2c-81c0-699bbba555c3 X-Psn-Request-Id 8b5177d1681a03522a5a687f9de05f18 X-RequestId 8b5177d1681a03522a5a687f9de05f18 X-XSS-Protection 1; mode=block

Request Headers Accept text/html,application/xhtml+xml,application/xml;q=0.9,*/\*;q=0.8 Accept-Encoding gzip, deflate, br Accept-Language en-US,en;q=0.5 Connection keep-alive DNT 1 Host ca.account.sony.com Referer https://store.playstation.com/en-us/latest Upgrade-Insecure-Requests 1 User-Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:85.0) Gecko/20100101 Firefox/85.0

Asked by Hugh 3 months ago

Answered by Hugh 3 months ago

  • Solved

Accees Denied: You don't have permission to access "http://xxxxxxxxxxxxxx.jsp" on this server. Reference #18.8c00c045.1613833815.188db1ca

I'm getting this error message on a site I have visited for 10 years without a problem. Last week this error message came up. Its for a financial website. I have been … (read more)

I'm getting this error message on a site I have visited for 10 years without a problem. Last week this error message came up. Its for a financial website. I have been able to reach the same website through Safari and Opera so its a Firefox issue.

Access Denied You don't have permission to access "http://xxxxxxxxxxxxxx.jsp" on this server. Reference #18.8c00c045.1613833815.188db1ca

Asked by Jimceez 2 months ago

Answered by Jimceez 2 months ago

  • Solved

missing print "page setup" in Mozilla v85

With the new v85 of Firefox... for Microsoft Print to PDF... the defaults for print headers & footers has changed and is no longer available to edit or even view. It … (read more)

With the new v85 of Firefox... for Microsoft Print to PDF...

the defaults for print headers & footers has changed and is no longer available to edit or even view. It seems as though my settings remain in place for other printing options like my physical printer but even there the options are not editable or viewable.

There used to be a "page setup" option but I have not be able to find this anywhere anymore.

I'm assuming that it has to do with the bug fix for pdf printing but doesn't seem that it should be an intended outcome of the fix.

Any work arounds anyone knows about or has found?

Asked by Cobalt TiNor 2 months ago

Answered by jscher2000 2 months ago

  • Solved

How the firefox search works.

Firefox recently changed the way their searches work. When you click on a website, it only appears on the right half of the screen. Is there any way to change it back the… (read more)

Firefox recently changed the way their searches work. When you click on a website, it only appears on the right half of the screen. Is there any way to change it back the way it was?

Asked by harris.skeptic 2 months ago

Answered by harris.skeptic 2 months ago

  • Solved

pop up blocker with bookmarklet

Hello, We run a website that uses a bookmarklet button which allows us to capture the current URL location and save it. This is placed on the Tool Bar where its easy for … (read more)

Hello, We run a website that uses a bookmarklet button which allows us to capture the current URL location and save it. This is placed on the Tool Bar where its easy for a user to use. Until now, its been working perfectly but with this latest update to FireFox we are seeing the pop-up blocking being activated with the yellow message bar at the top. Now this would be ok if we only had to allow the pop up once (by clicking allow site), but unfortunately the bookmarket button has to be able to work on all sites, which is the whole point of the button. So its impractical to keep allowing it every time its used. Disabling the pop-up blocker completely then works, but then the browser is open to other pop-ups. Is there any way to allow bookmarklets to display a pop up and not display a pop-up message? Without having to disable the entire pop-up functionality. Can the FF developers allow for user placed bookmarklets to not be pop-up blocked. Maybe an exception added for that. They are placed manually by the user so are allowed by the user only.

Thanks for reading. Paul.

Asked by paul319 3 months ago

Answered by jscher2000 3 months ago

  • Solved

firefox 85 download

Why are there Chrome .idb files in my Firefox 85 browser? I've never used Chrome browser and don't have Chrome installed. These idb files take up a large amount of space.… (read more)

Why are there Chrome .idb files in my Firefox 85 browser? I've never used Chrome browser and don't have Chrome installed. These idb files take up a large amount of space. Also when first downloaded 85 seemed pretty fast. Now, after a few days it is back to being pretty slow. Could this Chrome stuff be effecting my browser in an adverse way?

Asked by JDR 3 months ago

Answered by jscher2000 3 months ago

  • Solved

Apple forum doesn't display on Mac OS

The web site from Apple does not display correctly o a Mac OS running the latest version 85. The site is https://discussions.apple.com/welcome the screen shows as enclose… (read more)

The web site from Apple does not display correctly o a Mac OS running the latest version 85.

The site is https://discussions.apple.com/welcome the screen shows as enclosed. When I use another browser it works properly on the same workstation. Also I have refreshed and reinstalled FF.

Asked by Mace2 3 months ago

Answered by Mace2 2 months ago

  • Solved

IRS DENIES ACCESS TO THEIR REFUND STATUS SITE

Reviewed "Sheribee" earlier issue which apparently involved a VPN. I do not have a VPN but have tried several times in the past week to access IRS refund status site wit… (read more)

Reviewed "Sheribee" earlier issue which apparently involved a VPN. I do not have a VPN but have tried several times in the past week to access IRS refund status site without success. I can get into irs.gov, but am unsuccessful in accessing the refund status site after entering required input data. The issue has occurred only this past week.

I'm unaware of IRS issues causing this problem.

Have not had this issue on any other sites; and I have successful retrieved data in prior years.

I am not saving any sign on protocols with the irs or any other sites.

Running Windows 10. Thanks for any help. BTW I did get refund information using the telephone, but I want to ensure there's not a hidden conflict of some sort with FireFox. Thanks for any help.

Asked by firefoxwag 2 months ago

Answered by firefoxwag 2 months ago

  • Solved

Where did Page Setup / Margins & Header/Footer go?

I'm using Firefox 85.0.2 . . . I was doing this (below), to customize my header and footer, but in this version of FF, I no longer see this in Options - only in: about:c… (read more)

I'm using Firefox 85.0.2 . . . I was doing this (below), to customize my header and footer, but in this version of FF, I no longer see this in Options - only in: about:config . . . keyword "footer" . . . there, I would have to change it for 5 different ways of printing (to printers or to PDF)

I need to get rid of printing the URL in the footer - many times, it's too long, and I don't need it.

Where did the Page Setup option go?

I see in the current Print Options, you have to go to - More Settings / Margin / Custom - to see those. Why would they put this so many levels down?

It used to be: File / Page Setup / Margins & Header/Footer . . . "Customize" Headers & Footers:

Option 1 (left) . . . there are two leading spaces:

 > > &T
 > > &U . . . &D . . . &PT

Option 2 (left) . . . get rid of the ">"s, and just have the two leading spaces:

 &T
 &U . . . &D . . . &PT

Asked by sludge7051-x 2 months ago

Answered by jscher2000 2 months ago

  • Solved

Quora images are broken on Firefox

When I visit quora.com on Firefox, I get broken images. This doesn't happen with Edge or Chrome, and of course not on my other devices (so not a network/firewall issue). … (read more)

When I visit quora.com on Firefox, I get broken images. This doesn't happen with Edge or Chrome, and of course not on my other devices (so not a network/firewall issue). It seems to be only on Quora so far.

I tried deleting cache, refreshing the browser, creating a new account, running without add-ons or plugins, without success. Switching off the enhanced tracking protection doesn't help either. I am running out of options...

The only thing I can think off, is that the browser was installed with admin rights that I do not have anymore, although it still updates without errors.

Can anyone help?

Asked by vincent.arnoux 3 months ago

Answered by HK 2 months ago

  • Solved

Why do you archive threads before fixing the issue???

I here refer to my thread https://support.mozilla.org/en-US/questions/1285212 in which the problem were not even answered by any of your tech people, but archived - why?… (read more)

I here refer to my thread https://support.mozilla.org/en-US/questions/1285212 in which the problem were not even answered by any of your tech people, but archived - why?

I find it really bad, if i post a bug and you just archive without even try to fix the problem! It makes me extremely angry! Bad behavior!

Please stop that and re-open the case.

Jan Ps. same system (Lenovo Thinkpad X300 with Xubuntu 16.04LTS 64bit (account A) )now running Firefox 85.0.1 64bit can now print, I can't find any mentioning in release notes to how previous version 75.0 and now this one is different and why this one now can print.

It would be nice to get this solved, since other people here has had this one too and it seems to jump between versions and OS(linux an windows).

edited broken link

Asked by insomniacno1 2 months ago

Answered by insomniacno1 1 month ago

  • Solved

Firefox will do double request for link header preloaded assets

Hello My website sends the following HTTP response header: ``` Link: </static/js/main.js>; rel=preload; as=script ``` And within the HTML, just before the body clos… (read more)

Hello

My website sends the following HTTP response header: ``` Link: </static/js/main.js>; rel=preload; as=script ``` And within the HTML, just before the body close, I have this: ``` <script src="/static/js/main.js"></script> ``` This causes the script to be loaded twice (in Firefox 85), consuming twice the bandwidth.

I also confirm that by setting `network.preload` to `false` in `about:config` I only get 1 request instead of 2.

Is there a solution to this? I obviously want to preload and only get 1 request.

Asked by ioannis.cherouvim 2 months ago

Answered by TyDraniu 2 months ago

  • Solved

Disably overly insisting updates

When Firefox asks if I want to download an update and I agree, soon after that but not right away it stops working - on every new page it says "we need to restart to fini… (read more)

When Firefox asks if I want to download an update and I agree, soon after that but not right away it stops working - on every new page it says "we need to restart to finish updating" <- this last bit is VERY annoying. Is there a way to keep FF working in such situation? I usually have 3 FF profiles running, about 10-20 tabs each and when it suddenly does this - I can restart them all but when it is suitable for me.

The only solution I can see so far is disabling updates via group policies (which is not well documented, where do i put this policies.json on fedora? need to google that).

Any other ways to keep updates and FF running until I decide when to restart? Thanks.

Asked by aikbox 4 months ago

Answered by Scribe 3 months ago

  • Solved

How do you put the 'print preview' and 'print setup' commands into the 'file' menu if they are not there

I have looked high and low for information on this in FF tutorials and through google and have found no answer My wife's Windows PC somehow lost these two commands from t… (read more)

I have looked high and low for information on this in FF tutorials and through google and have found no answer My wife's Windows PC somehow lost these two commands from the 'file' section of the page

Asked by bgolfer 3 months ago

Answered by cor-el 2 months ago

  • Solved

Firefox is not showing the correct page source

I am using Firefox and have noticed that when I do a view page source I do not see the current page, but a cached copy. To view the page source I first have to go to opti… (read more)

I am using Firefox and have noticed that when I do a view page source I do not see the current page, but a cached copy. To view the page source I first have to go to options and delete data.

Here is how to reproduce. 1. Go to a website showing changing data 2. Right click and select view page source 3. Examine the page source to see that it shows an older copy of the data, not the current data 4. Go to options and search on the term 'cache' 5. Delete the cached data 6. Go back to view page source and try again 7. Now the page source is the current data seen in Firefox

Asked by coatsbob 2 months ago

Answered by jscher2000 2 months ago

  • Solved

Outlook and LinkedIn problems

Hi everyone, This last week, LinkedIn messaging has become inaccessible through the website. The pop-up messaging tool down the bottom of the page is also absent. Today,… (read more)

Hi everyone,

This last week, LinkedIn messaging has become inaccessible through the website. The pop-up messaging tool down the bottom of the page is also absent. Today, my Outlook Junk Mail folder has disappeared. All other folders are fine. I am using the latest version of Firefox, have disabled all add-ons, and these issues do not happen with Chrome.

Any ideas?

Asked by amil_j 2 months ago

Answered by amil_j 2 months ago