Restoring Bookmarks

How could i restore the bookmarks that i mistakenly deleted? Going back to the sync from 2 weeks ago, I don't have any of my bookmarks at all, I don't have them locally s… (read more)

How could i restore the bookmarks that i mistakenly deleted? Going back to the sync from 2 weeks ago, I don't have any of my bookmarks at all, I don't have them locally saved, the deletion happened before I reinstalled the operating system

Asked by wojtek 4 days ago

Last reply by wojtek 8 minutes ago

Error Message when Firefox loads.

I get this Message Box when Firefox loads. Not compatible with the latest version. Error Platform Error version 132.0 is not compatible with Min and Max. Try to Reinstal… (read more)

I get this Message Box when Firefox loads.

Not compatible with the latest version. Error Platform Error version 132.0 is not compatible with Min and Max. Try to Reinstall.

Did that and got the same Version and the same error message.

I have attached a Screenshot.

bill

Asked by bb_uzz 11 minutes ago

password not accepted

recently when I try to make changes to my account or to use autofill to fill in my credit card info, it is not accepting my password and keeps telling me it is wrong. I … (read more)

recently when I try to make changes to my account or to use autofill to fill in my credit card info, it is not accepting my password and keeps telling me it is wrong. I have checked in my settings and it is correct. I try to follow the instructions that are provided to fix this and it will not allow me to.

Asked by jhamilton2 16 minutes ago

Mozilla VPN

Does the Mozilla VPN have an easy to use "on" "off" switch? I want better access to streaming services But I also want to browse and easily log in to banking, health, … (read more)

Does the Mozilla VPN have an easy to use "on" "off" switch? I want better access to streaming services

But I also want to browse and easily log in to banking, health, and financial sites where i have accounts that are protected by recognizing my current IP address to allow me access to my accounts.

From reading information about the numerous VPN providers, it seems like having a VPN might make it difficult to log in to financial, medical record sites etc.

Asked by mdc 3 hours ago

Last reply by mdc 20 minutes ago

File downloading ALWAYS saves to 2 locations

Setting for "Download" FORCE duplicate saving of ALL downloads. I have tried every setting combo possible AND set 'ASK" for ALL files but NO MATTER what FOLDER I chose t… (read more)

Setting for "Download" FORCE duplicate saving of ALL downloads. I have tried every setting combo possible AND set 'ASK" for ALL files but NO MATTER what FOLDER I chose to download a file to it ALWAYS saves a DUPLICATE in my DOWNLOAD folder. In settings it is IMPOSSIBLE to leave the "Where to Save" Field EMPTY. I download MANY FILES a day and this requires me to VERIFY 1) did the file really go to MY selected choice and the time of download and is the DUPLICATE that was FORCED to my "DOWNLOAD" folder actually go ONLY there. PLEASE FIX THIS or

Asked by Lunatic 25 minutes ago

Youtube will not open in Firefox

I am using a 2017 iMacPro with OS 13.6.9 and Firefox 132.01. Youtube will not open in my browser anymore. When I type youtube.com into the browser window, it takes me to … (read more)

I am using a 2017 iMacPro with OS 13.6.9 and Firefox 132.01. Youtube will not open in my browser anymore. When I type youtube.com into the browser window, it takes me to an error page that says:

This account is not yet eligible to use YouTube. Read https://support.google.com/a/answer/9000768 for more information.

If we cannot fix this issue, I will stop using Firefox and switch entirely to Chrome.

Asked by dan60 1 hour ago

Last reply by TyDraniu 31 minutes ago

New Tabs don't open sites

As of last week, FF works for a few minutes on startup, but then when you open a new tab and try to go to a site you just get the dancing period, nothing opens. Already o… (read more)

As of last week, FF works for a few minutes on startup, but then when you open a new tab and try to go to a site you just get the dancing period, nothing opens. Already open tabs with sites generally still work, but sometimes crash the tabs after a bit. We've tried starting without extensions, uninstalling and reinstalling FF, changing the profile, logging in the PC (Win 10, up to date) with a different login, running SFC and DISM on the PC, and just about everything else.

Opening the FF console shows this message when the tab just rocks the period:

WindowsJumpLists: Failed to fetch favicon for https://online.adp.com/signin/v1/?APPID=WFNPortal&productId=80e309c3-7085-bae1-e053-3505430b5495&returnURL=https://workforcenow.adp.com/&callingAppId=WFN&TARGET=-SM-https://workforcenow.adp.com/theme/admin.html NS_ERROR_FAILURE: WindowsJumpLists.sys.mjs:257:29

Edge works perfectly (and unfortunately, I'm having to use Edge to enter this ticket.). Other applications don't have any issues. I'm not having this issue on 2 other similar PCs I have that run FF, only this one.

Any ideas of what might be the issue with FF on this PC? Thanks, Alex

Asked by unkiealex 1 week ago

Last reply by unkiealex 34 minutes ago

Previous session now showing up after Macbook air update

After doing an update on my macbook air, I opened firefox and selected restore previous session (which was a selectable option). However, the window does not appear anywh… (read more)

After doing an update on my macbook air, I opened firefox and selected restore previous session (which was a selectable option). However, the window does not appear anywhere, even though when I click on the icon in the dock, it shows that the window exists (so my session was correctly restored, but its not visible at present). Any help?

Asked by benjaminvandiepen 1 day ago

Last reply by benjaminvandiepen 55 minutes ago

adding lines to bookmarks toolbar

Instructions for adding lines to the bookmarks toolbar are too complex. We need to be able to grab the bottom of the toolbar and drag it down to add lines. How about it, … (read more)

Instructions for adding lines to the bookmarks toolbar are too complex. We need to be able to grab the bottom of the toolbar and drag it down to add lines. How about it, Mozilla?

Asked by pbrown4348 1 hour ago

tried to update, error messages unable to use firefox -entry point not found and more- does not function

the Firefox browser does not function now. I thought i had to update, got an error- couldn'/t load xpcom and an entry point error, i have no clue what to do. firefox is … (read more)

the Firefox browser does not function now. I thought i had to update, got an error- couldn'/t load xpcom and an entry point error, i have no clue what to do.

firefox is my default browser' i use Win 11 never had an issue before with Firefox d.iselin@gmail.com or 914-310-1945

Asked by d.iselin 1 hour ago

I am trying to down!pad the Fire Fox app

I placed an order for s coat from Amazon, paid for it and now the are saying I need to prove it's me. I ordered from a different bank card and they still say they can't p… (read more)

I placed an order for s coat from Amazon, paid for it and now the are saying I need to prove it's me. I ordered from a different bank card and they still say they can't process my coat. I have been trying to order this coat for a week and I have given all my info to them buy they want me to send a copy of my bank statement and the last four numbers of my card. I'm not sure how to do that but I took pictures but I don't know where they went. I don't know if Amazon received them or not. ALL I WANT IS TO BUY A COAT. I don't know what else to do. Can you tell me if Amazon received them? Please help! This is a birthday present from my 94 year old mom. If they can't take my word that I am Constance Holland the one who ordered the coat there's nothing more I can do but buy one from another store. Please let me know what's going on. Thank you!

Asked by Connie Holland 2 hours ago

won't delete

Using FF on a Mac (latest OS)... trying to delete an item or archive it and nothing happens. It doesn't go away. Deletes from my iPhone but the change doesn't show up on … (read more)

Using FF on a Mac (latest OS)... trying to delete an item or archive it and nothing happens. It doesn't go away. Deletes from my iPhone but the change doesn't show up on the browser... the item is still there.

Asked by joe268 2 hours ago

Random lockups on Mac, nothing has worked

I've had an issue on my Mac Mini since (I think) I bought it ~1.5 years ago. Firefox essentially stops responding randomly. When it happens, I can usually still scroll th… (read more)

I've had an issue on my Mac Mini since (I think) I bought it ~1.5 years ago. Firefox essentially stops responding randomly. When it happens, I can usually still scroll through the page, but I'm unable to click on any links on it. Other things like hovering over things that might change color also stops working. When it happens, it happens to all tabs that are open. It usually eventually comes back on it's own after a couple minutes. The weird thing is as soon as I load any other external application, even something as simple as Settings or Preview, Firefox will immediately spring back to life. Only a couple common addons (Ublock Origin) but it happens even with all add-ons disabled. It's sporadic, sometimes I can go all day without it happening, other times it happens every few minutes.

It's persisted through 3 different OS upgrades and countless Firefox versions. I've tried everything I can find about troubleshooting Firefox on mac and nothing works. It's not a resource thing as it happens with only Gmail open sometimes and Firefox being the only thing running. I'm at a loss and looking for anything that might help. I've never seen this issue on other Macs I've used Firefox with.

Asked by bhilimon 2 hours ago

Migrated to new server on desktop and android.

Successfully migrated to a new server on desk top and android phone. Same settings on a laptop results in repeating "login to server failed" with requests for passwo… (read more)

Successfully migrated to a new server on desk top and android phone. Same settings on a laptop results in repeating "login to server failed" with requests for password; and will not connect.

Thanks for pointing to a solution.

Asked by roy13 1 day ago

Last reply by jscher2000 - Support Volunteer 2 hours ago

Ancient mac bookpro, mid 2010 still working. Worried about firefox updates....

HELP!!! I've been told that soon I won't be able to use firefox on my mac (mid 2010 version, still working fine) I'm currently using firefox version 115.17.0 esr. Are th… (read more)

HELP!!! I've been told that soon I won't be able to use firefox on my mac (mid 2010 version, still working fine) I'm currently using firefox version 115.17.0 esr. Are there any plans to make a workable workaround? I really can't afford a new laptop and firefox has always been my go-to browser. (I have to admit that I am absolutely ignorant of tech specs.) Any ideas Mozilla peeps, (or am I barking at the moon and have to bend to the capitalist oligarchy that desperately wants me to spend spend spend???) Thanks for any tips!

Asked by greendog 4 hours ago