Firefox Support Forum

I cannot access grocery coupons from Ralphs Market. When I try, I receive the message: Secure Connection Failed

An error occurred during a connection to www.ralphs.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

I have two questions regarding the usage of a private window. I am using 126.0.1 on a mac desktop (and laptop) using 13.6.7 ventura. Long time user of firefox, but new to private windows.

1) I am using a popup blocker on firefox (UBlock Origin). Its icon shows on the browser window, but in a private window the icon disappears and I am getting popups. Do pop up blockers work in a private window? Is there a setting for that? 2) on my main browser Firefox home page I have 4 rows of shortcuts. On a private window home page there are none, and no settings icon to address this. Are shortcuts allowed on a private window home page and, if so, how to add?

Thanks

Hello! I have Firefox and Google set to Dark Mode. Suddenly this week, when I do a search, the answers are coming up not in dark mode. I can hit refresh several times and it will eventually go back to being Dark.

I have checked and I am running the lastest version of Firefox and my Windows is up to date.

Does anyone have any ideas?

Started a few days ago.

Facebook, from bookmarks or freshly typed, does not like my password. States "password entered is incorrect".

This appears to be the Windows version only (126.0.1(64-bit)), as I can login from other, android, devices. Have not tried from a Linux version as none are current.

I have checked and FF does have the same credentials on each device tried. Attempting to reset password from the Windows version will tell me "something has gone wrong".

Cute, eh?

I have just started to encounter Tab Crash errors in FireFox. FireFox usually loads with no problems and runs OK for several minutes, with several Tabs open; but then will start to reprot Tab Crash errors when trying to open new or already open pages. I have tried following the steps on the online support: using latest versions of Firefox and Windows drivers; checked for spyware and malware; opened Firefox in Troubleshooting mode - the errors still occur, even in Troubleshooting mode.

I have one submitted crash report; ID bp-39f08be2-f4d8-486f-87d5-b69ef0240607

very grateful for any help or advice

Gareth

I have been trying to solve this for a few days now. I tried to watch Netflix when it said, "Firefox is installing components needed to play the audio or video on this page. Please try again later."

I found out this was due to Widevine not being installed AT ALL on my browser for some reason. The plugins manager has been saying that it will "be installed shortly" for a week now. I already tried toggling DRM off and on multiple times. I already tried using troubleshooting mode. I already checked GMP preferences to make sure nothing relating to Widevine was set to 'false'. I already tried turning off my antivirus long enough to try everything again and still nothing has changed. I do not have any VPNs running either. I am attaching a screenshot of what the browser console shows when I toggle DRM off and on again and try to run Netflix. I am also attaching what the gmp toggles say. Please help me figure out what is wrong!

Windows operating system crashed and I had to reload it but before I did I coped all my files to an external drive Now Im back up running but need my bookmarks and saved passwords from my old firefox file What folderdo I need to copy from my backup to get my data back Note I can not run the old firefox progrea,

Why is firefox not showing up in my authenticator app???

I saw a previous post that has since been closed suggesting the solution be disabling 2FA authentication - with all due respect to whoever suggested that, I don't think that should be the best solution. I'd like to keep 2FA enabled. I'd just like to know why Firefox doesn't appear in my Google or Microsoft Authenticator apps. I end up having to use recovery codes which makes the process a pain.

Windows 10; Firefox 126.0.1; DuckDuckGo search engine:

Drop-down suggestions a clever function, but entirely unwelcome in my universe. How to prohibit those?

The problem in DuckDuckGo search is that one cannot readily edit the original search word/phrase, as the suggestions take over that area; can't do a quick LnUp or LnDn, can't do a quick LeftArrow or RightArrow if a correction is needed -- the suggestions just decide to bully their way in at every inopportune opportunity.

I've changed whatever settings in Duckville that I can find, but it doesn't care what I need or think. I've changed the Firefox Search settings but that doesn't make any difference.

Any information/assistance out there?

Many thanks. Appreciated.

This error started a few days ago. I tried to do a system restore but that failed and now I can't find the restore point that I was using just yesterday. It only happens in FireFox, edge and chrome seem to work ok

here is the video: https://streamable.com/zffknq the issue is about transparent bar with vertical addons and slowly fullscreen animation, and the fullscreen animation isn't config-able, I already set full-screen-api.transition-duration.enter 0 0 full-screen-api.transition-duration.leave 0 0 in about:config, and disable sidebar or userChrome is not work too. and this is happend about one mouth ago after my nixos update firefox.

For the last month or so I'm constantly having issues with messaging on Facebook and with playback on Youtube.

On Facebook my messages are often not sending (I sometimes get a red "couldn't send message" tag under the message(s) I've tried to send; other times whatever I've tried to send just disappears without trace); also often my chats do not show up properly and they also don't sync properly with messages on my android phone. (Both my Firefox and my Messenger app are up to date.)

On Youtube I get issues with video playback (I have a premium account on Youtube): the videos sometimes randomly stop mid-playback and they either continue after 5-10 seconds or they just never continue at all. If the video quality is set higher than 1080p this happens more often. Other times the image freezes, but the audio keeps going. When I've watched a video and I press replay/play again, the video and the audio are delayed. I have an 11th gen i5 processor with 16 GB RAM and 250/25 Gb/s internet connection. To my knowledge all drivers are up to date. I've been chatting with Youtube support and they were adamant that I need to change to Chrome browser because this is Firefox's fault...

Also, when I use Facebook or Youtube, Firefox consumes a TON of resources (almost all resources) and makes my laptop run hot.

The only thing I can think of that might be an issue from my side is that I have many (and I mean many) tabs open in Firefox. But even after cleaning all history/cache and restarting Firefox and going straight to Facebook/Youtube, without touching any other tabs, I still have the issues with both - the two pages I use most. It's getting very tiring & annoying.

I'm using AdBlock Plus, but for Youtube it is disabled. (Youtube support wanted me to uninstall it... surprise, surprise...)

I hope you can help me find a way to fix this. Thank you

For months, Firefox will not load pages, like for google for instance. I will press Enter to load the page and it just won't do anything. Sometimes quitting and restarting fixes the issue, sometimes it doesn't. It isn't my internet, as I often have to open Safari to load the page instead, which always works.

I just did a refresh of Firefox, but the issue persists. It's getting to the point of potentially switching browsers. It's frustrating to have to switch browsers if I need a page to load.

Due to one of your recent upgrades I can no longer stay logged into regularly used penned sites that I do NOT log out of when I close the Firefox browser. For years I never had to do this. Now I am.

Why doesn't the Bookmarks toolbar go directly to my Bookmarks? When I click on Bookmarks on the menu bar, I then have to click on Bookmarks Toolbar folder to display them. That REALLY SUCKS! Why can't you leave anything alone? You make things worse, not better. What used to be one click is now two. Windows 11 Pro Version 10.0.22631 Build 22631

Mark

My Firefox is up to date but this will not stop popping up! I have repaired, reinstalled. Still getting the below.

about:restartrequired Restart to Keep Using Firefox An update to Firefox started in the background. You’ll need to restart to finish the update. Your windows and tabs will be quickly restored, but private ones will not.

Every time I enable Light theme for taskbar it becomes disabled & reverts back to Dark Theme. This is not great for my eyesight. Why does Firefox force dark theme?

After 10:00 p.m. I cannot get into or use the inter net. I do have an account with you and I thought I could use it at any time to get in to the inter net with security.This started happening about two weeks. How can this problem by solved.

I would like to change my secondary email from 1949.m@sbcglobal.net to yut507@att.net. I am requesting this at this time because I do not know how to contact you to have this done.

I look forward to hearing from you soon and thank you for your time and patience in this matter.

Estella Mills