Firefox Support Forum

Hi!

I'm confused by the latest upgrade of Firefox (Version 127.0). It gave me the option to create a new profile or Exit when starting it. So eventually I went for creating a new profile and now my old one seems lost. This is not what I wanted.

When using my shortcut on the taskbar, which I've used for years, it suddenly complained I was using an old version of Firefox. This has not happened for me in decades. I've lived with the Firefox installation on this computer for a very long time and it has smoothly upgraded in the background until now. So what is going on now with this upgrade? Is it a major new version of Firefox that doesn't migrate a current profile?

rgds Christian

Hello,

I was editing a fillable PDF document in Firefox, which I had saved repeatedly (saved over existing file) as I was making changes.

After a crash, I selected "recover session" and the document was open but was now empty. Another document I was editing, which was not open in Firefox but was being saved to a separate file, did not experience the loss of data entries.

Would anyone happen to know the reason for this issue and whether there is any way to recover the data?

Thank you.

Good morning from Holland.

I am amazed not being able to open sites like Banggood and a few others. Tried to delete all the controls on the item but it does not change the behavior of Firefox. Please inform.

Hans Minekus The Netherlands

Greetings support team. The problem is a bit complicated and I could't find anything similar to it on the net, so I'll try to explain in details what happened. One day after opening the browser I noticed that it didn't launch(there was no window). After opening it again I saw that all of my previously opened tabs were gone. After that I closed Firefox and went to check the task manager. I found that Firefox was still running after closing it. I couldn't wrap my head around it and killed the programm. Then I opened it again and got the same results: first launch: no Firefox window(nothing on the taskbar either), secound launch: one empty tab. After that I opened a new tab in Firefox through task manager and my screen "swiped right", I got access to Firefox window with all of my previous tabs, but all the other programms I had opened on the taskbar were gone. Somehow Firefox opens outside my screen on a "separate one" every first time I launch the app, and the only way to switch between "screens" is to open a new tab through task manager or launch a program that was previously active to switch back to previous "screen". It is also impossible to switch between opened windows on different "screens" using gestures on the touchpad or "Alt" + "Tab". I use a laptop and never even tried to attach/connect a second monitor. I don't have another monitor attached via bluetooth or any other means in device manager. I have the latest verion of windows 10 installed and updated. I have another PC, where I use the same Firefox with the same addons on the same Mozilla account, which has no such issues. I have tried renaming the file called "xulstore.json" to "xulstore.old" or deleting it entirely, this didn't resolve the issue.

Need to know why this problem of Firefox (on Linux) suddenly arose. When attempting to make audio or video calls it responds with, Does not work on Firefox browser. Yet it continues to work with about half my contacts.

Ive been using firefox for many years. The new update took away the bookmarks toolbar. My preferences are still "Always on". But, I can only access Bookmarks through a drop down menu. Just wanted you to know. Thanks

Sorry, not sure where to put it for the "topic".

Tried this link: https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

I see TWO profiles listed.

As the current one isn't what I want I try the second one "launch in new browser" - as said in the notes.

All that does is throw me back to the "welcome to Firefox" page.

No, it isn't the end of the world, but I had a few open windows/tabs. (By comparison to this machine which has A LOT of windows and tabs open)

They were useful/used/needed stuff.

It is a DIFFERENT MACHINE to this one. I haven't logged in here from the OTHER machine - may in the future if required/asked.

I'll try to leave well enough alone for now, but I do need that machine and this is a huge bump in the usual smooth flow of things.

BTW - just mentioning. MANY sites showed/suggested how to restore previous sessions but they all point to the HISTORY menu and then show RESTORE OLD SESSIONS.

Doesn't exist on either of my machines.

No data shared as this is NOT the machine with the problem.

I am extremely frustrated with Firefox and it’s printing. This has been going on for quite some time. You’ve been playing around with what was a good and functional printer interface to one that is now a pice of junk! I have been using Mozilla since it was Netscape 2.0

I am running firefox Ver 115.3.1 esr 64 bit on a Dell Desktop running Win 7. In the past I go to a print preview and see how the print out would look on the page. I could also control, my printer functions, like color or black and white, and the quality of the printout.

Today my wife (not real computer savy) started printing several PDF files for compilation into a book/user help package. After she had printed out several articles and well over 20 pages she mentioned to me that the printer wasn’t printing correctly. I asked her what she ment. She showed me. She was printing double sided (to conserve paper). After she went to the printer and looked at the printout they were all wrong. The front side was fine, but the back side was upside down. So when she would put them in a binder, should could the 1st page fine, then flip the page, and you’d have to turn the binder over to read the 2nd page, then turn the binder around again to read the 3rd page.

This isn’t my idea of double sided. It would be fine if I was using a flip chart but not in a binder. So now I’m sitting on over 20 pages of scrap, not to mention how much ink I wasted at about $50/Black cartridge.

I sit down and try to see what she’d done. So I bring up a document, and want to print ONLY page 1 & 2 doublesided so I limit my waste of paper and ink. Sure enough it prints the backside upside down. So I change from flipping long side to flipping short side and try again. Same problem, 2nd page is upside down. I also notice that there is NO print preview, and I can no longer have access to “Printing Preferences” which allow me to change from black & white to color and vise versa, set the quality of the printout. All I can control is Black & White vs. Color, what pages I want to print and portrait & landscape.

I go over to my other desktop running Win 11 and Firefox V 119.0 (64 bit) and try printing double sided. It gives me the same options as Ver 115.3.1 esr 64 bit, AND it gives me a preview screen. So I select double sided printing and it prints the 2nd page upside down. UNSAT!

I’m in this fix because sometime in the past I did an update and you had changed the printer interface. I don’t know when it was changed, maybe before COVID. But it sure hasn’t helped me. So far I’m out over 20 pages of paper, don’t know how much printer ink, and over 3 hours in trying to figure out what’s giong on, then trying to get help, and then having you web sit drop the page I was working on so I lost this posting. Then I got smart and did it in my word processor. All in all a really frustrating day!!

Hope someone has some ideas.

JohnT jblair1948@cox.net

I have been trying to contact support about an issue regarding being able to change my account password to the page at https://support.mozilla.org/en-US/questions/new/mozilla-account/form, however I cannot seem to submit any information. When I try, the page reloads, followed by multiple uncaught errors observed in the console, including a cross site origin request block error (in the latest stable Firefox). My browser settings use the standard browser privacy setting, and custom DNS.

Regarding the error I was trying to report, I am unable to change my password, receiving "incorrect password" despite entering the correct current password. In the browser console, a POST response with error 400 is shown.

Fixed, see /questions/1450036 Solved 6/15/2024 problem of frozen screen

Apologies if I'm repeating a previous request - couldn't tell if it was submitted.

I'm running Windows 10. While changing the startup screen somehow an image I thought was deleted appeared and now is frozen, apparently on top of a Firefox window. I've rebooted, restarted and followed the Windows help suggestions with no success. Right now I don't know whether this is a Firefox or Windows problem. I updated Firefox today to the newest version before this happened.

Any help will be appreciated. I can open new Firefox windows.

P.B.

I am experiencing a significant issue with my website, which fails to load when accessed via Google Chrome. The website works perfectly on other browsers like chrome, Safari, and Edge.However, when attempting to Click here in mozila, the page remains blank and does not load at all. Additionally, I have noticed a persistent problem with reCAPTCHA. Even though I solve the CAPTCHA correctly, it repeatedly appears, preventing me from accessing the site. Details: Issue: Website not loading in Mozila firfox Browsers Tested: Chrome, Safari, Edge (All working fine)

Version: [26.0.6478.61/.62]

Operating System: [Windows 10] Additional Issue: reCAPTCHA keeps reappearing despite being solved correctly I have attempted the following troubleshooting steps without success: Clearing browser cache and cookies. Disabling all extensions. Checking the website on incognito mode. Ensuring Mozila is updated to the latest version. I would greatly appreciate any insights or suggestions on how to resolve these issues. Thank you in advance for your assistance! Best regards,

I've been trying to install an add-on that is in the .zip format. I set xpinstall.signatures.required to false and restarted the browser, yet Firefox keeps telling me the add-on cannot be installed because it's not verified. Is there a way to change this?

I can open an email or a google search for this particular website, Sundance, click on an item which then opens on my screen but Firefox is unresponsive when I click within this item screen for details like available sizes and colors. This is the only site that this has occurred.

After a forced shut down, my home page is suddenly blank. All my tabs are missing. All my most used links are missing. All the reading suggestions and pocket is missing.

Is there anyway to restore these items?