Firefox Support Forum

Hi all,

Currently woking on a Client project and implementing Coveo search engine in Salesforce. However, it looks like Firefox is blocking Coveo and the search is not working at all.

Anyone can help or recommend anything?

Thanks!

I use Firefox (currently on version 127.0) and starting this weekend I noticed a strange behavior. When I initially go to the NPR.org site (and only that site) everything works fine, but once I scroll down past the first two articles all of the links on the page stop working. The cursor that usually changes from an arrow to a finger does not change, the links do not change color as they should.

This only happens on NPR.org, and it only happens with Firefox (I can use Chrome at the site works fine.) Therefore I assumed that something changed at NPR.org so have reached out to them, however, I thought I would ask your team if they knew of anything going on?

Thank you tom balent

I isolated weird audio distortion when playing you tube videos to Firefox browser. Watching video from non YouTube sites does not have a problem. Watching you tube videos on Microsoft Edge browser does not have any distortion. Appears to have happened after latest 6/14/2024 update

Hi,

My computer was on during the week-end and when I came back home I noticed we had a couple of power outages. Computer restarted automatically (Win 10 22h2) and when I launched Firefox, it started as brand new with all my addons gone and none of the previous session restored (I had 4 Firefox browsers opened with each 20+ tabs opened).

I have tried looking at C:\Users\MYUSER\AppData\Roaming\Mozilla\Firefox\Profiles but found nothing of interest. Where is everything and how can I restore everything I had ?

I even tried Troubleshooting mode and downgrading to a former version of Firefox (126.0.1 64 bits).

Thanks,

Hello!

I get this error often when I try to access various websites. This doesn't happen when I use Opera, so I assume the problem is not with the websites.

My OS: Windows 10. My Firefox version: 127.0 (64-bit).

I restarted my Windows 11 laptop and got error message about user profile. Restarted again and looks like it was corrupted so deleted my my user profile and Firefox config and bookmarks are gone!

Still have all the files just a new user profile and the old one is gone?

Any help how to get Firefox bookmarks back would be much appreciated

Good day!

After the last firefox update, there was a change in the way screenshots are saved. Specifically, the file names are the same, only for some pages they create them uniquely as it was before. I am sending an example of a name (Screenshot 2024-06-17 a[...]) that is the same for different screenshots and therefore I always have to rename it. Before the update, this never happened, each screenshot had a unique file name, so it was saved without the need to enter a file name.

I use this feature very often and i find it very annoying to create file name and it is very impractical and time consuming. Can it be set somewhere? Or what should I do. I really like this function of firefox and I don't use another browser because of it. I don't even plan to, because I think it's the best browser and has a lot of great features. This is one of them and I'm really disappointed that it got worse with the update.

Hi!

I'm confused by the latest upgrade of Firefox (Version 127.0). It gave me the option to create a new profile or Exit when starting it. So eventually I went for creating a new profile and now my old one seems lost. This is not what I wanted.

When using my shortcut on the taskbar, which I've used for years, it suddenly complained I was using an old version of Firefox. This has not happened for me in decades. I've lived with the Firefox installation on this computer for a very long time and it has smoothly upgraded in the background until now. So what is going on now with this upgrade? Is it a major new version of Firefox that doesn't migrate a current profile?

rgds Christian

Hello,

I was editing a fillable PDF document in Firefox, which I had saved repeatedly (saved over existing file) as I was making changes.

After a crash, I selected "recover session" and the document was open but was now empty. Another document I was editing, which was not open in Firefox but was being saved to a separate file, did not experience the loss of data entries.

Would anyone happen to know the reason for this issue and whether there is any way to recover the data?

Thank you.

Good morning from Holland.

I am amazed not being able to open sites like Banggood and a few others. Tried to delete all the controls on the item but it does not change the behavior of Firefox. Please inform.

Hans Minekus The Netherlands

Greetings support team. The problem is a bit complicated and I could't find anything similar to it on the net, so I'll try to explain in details what happened. One day after opening the browser I noticed that it didn't launch(there was no window). After opening it again I saw that all of my previously opened tabs were gone. After that I closed Firefox and went to check the task manager. I found that Firefox was still running after closing it. I couldn't wrap my head around it and killed the programm. Then I opened it again and got the same results: first launch: no Firefox window(nothing on the taskbar either), secound launch: one empty tab. After that I opened a new tab in Firefox through task manager and my screen "swiped right", I got access to Firefox window with all of my previous tabs, but all the other programms I had opened on the taskbar were gone. Somehow Firefox opens outside my screen on a "separate one" every first time I launch the app, and the only way to switch between "screens" is to open a new tab through task manager or launch a program that was previously active to switch back to previous "screen". It is also impossible to switch between opened windows on different "screens" using gestures on the touchpad or "Alt" + "Tab". I use a laptop and never even tried to attach/connect a second monitor. I don't have another monitor attached via bluetooth or any other means in device manager. I have the latest verion of windows 10 installed and updated. I have another PC, where I use the same Firefox with the same addons on the same Mozilla account, which has no such issues. I have tried renaming the file called "xulstore.json" to "xulstore.old" or deleting it entirely, this didn't resolve the issue.

I reinstalled Windows because my Windows got basically completely corrupted, I tried to log in to Firefox after reinstalling and it won't retrieve the bookmarks I had until 15 or 16 June, please help I can't get them back

Using Firefox on an ancient Dell with XP to run one IP security camera, It may have succumbed to a software glitch. The message now on startup, after an initial failed attempt to load operating system is: C0000218 Registry File Failure. Registry cannot load Hive File, log, or Alt (Corrupt, Absent, or Not Writable)

What do you suppose can be done to de-glithch the os loading routine, so I can keep it out of the landfill.

Thank you, Tony H

I have streamed TennisTV in the past no problem but now it stutters and task manager shows CPU 100%. It also shows Firefox running 2 processes which consume CPU and accounts for the 100%. So I closed one of the processes (the one using least memory) and it solved the problem. So how can I stop this second process from starting, it seems to consume CPU without actually doing anything?

Need to know why this problem of Firefox (on Linux) suddenly arose. When attempting to make audio or video calls it responds with, Does not work on Firefox browser. Yet it continues to work with about half my contacts.

Youtube audio is extremely slow, I reckon at 10%, but the video is fine and can be sped up or down. The problem persists even in troubleshooting mode, after cache clearing, hardware acceleration turned off, enabled DRM and widevine, driver updates, in private mode or not, logged in or not, firefox restarts, computer restarts.

But Youtube plays fine in Chrome and Edge.

I dont think I didnt anything drastically different, or updated win10 or firefox, or messed with anything. It was working fine a day ago.

Is there any way to reset something?

Respected Sir/Mam I saved my password on Firefox but when i reset the password of my firefox account all my saved password are gone. How Do i recover all my Pass??

Hi,

I factory restarted my computer and reinstalled Firefox. When I signed into my Firefox account, all my bookmarks showed up but none of my tabs were loaded. I figured out how to load my tabs up from my previous session but all my bookmarks then deleted. I tried to re-sync but none of the tabs showed up. When I try to restore my bookmarks from the manage bookmarks library, it does not appear. I do not have a backup file for my bookmarks.