Firefox Support Forum

Hello, so when I watch youtube on FF my cpu usage goes up alot and the fans go nuts. I have a very capable i5, rtx3070 machine and this issue started just a couple of days ago. I have not done any changes or updates which could trigger this problem. The problem starts mainly when I Watch in full screen mode or have multiple non-fullscreen vids active. All other apps show no signs of problem. I can watch the exact same video in Edge, no fans/high cpu, VLC works fine, Chrome is OK, it's only in FF that the problem occurs.

I have tried the following: 1.Reinstalling FF 2. Activating HW acceleration in FF and forcing it in Windows11 3. Theatre mode is off and all other YT settings are off. 4. Updated Nvidia and windows 5. FF is the latest version. 6. Disabled all my addons/plugins

No clue what can cause this..

I am sorry if I have doubled up on this but I am not sure what heading to give it. Since the most recent update of Firefox I have been unable to use Afterpay. My Afterpay account still works in Chrome and through the phone app. Afterpay themselves have checked through my account and their system, and there are no problems. Therefore, they recommended that I reach out to Firefox to request help. I want to use Firefox as I have done for years, but I cannot use it if it is incompatible with my Afterpay account. Any suggestions would be greatly appreciated. Thanks.

Hello,

For years I've watched General Hospital at ABC.com using FF as my browser. Recently, however, the videos won't play; all I'm getting are a lot of zeros (for playtime etc) and the settings gear & other options on the lower right are missing. This is happening with all shows on their site.

I'm not getting any Error Messages except when trying to watch "ABC Live" where I still can't watch but am getting an error message. I've cleared my cookies and cache, made sure the DRM content switch is on and that abc.com is allowed to leave cookies. I've also contacted their support staff but they haven't been able to help.

I'm not having any problem when I use a different browser. At least I'm not missing any episodes but I'd much rather NOT use Chrome.

I've included some screenshots below to help describe what's happening.

Looking forward to any advice that comes my way.

Thanks, Andre'a

Before the update on April 29 I had no issues with my eBay account on Firefox. Now I am unable to get the pages to work properly. I cannot list any items for sale nor can I change any of my items in my store. Nothing saves and then redirects me to the homepage. eBay is one of my trusted seitz so I have no idea what’s causing this. It’s not eBay because my other accounts work fine on Chrome and on Safari. It happened exactly when the last update happened. And the only way that I can actually get back to the original site is to clear all my cookies and log out and start all over again, only to have the same issues over and over. I don’t know who to contact. I’m losing money in my Business every day because of this so I’m going to have to change my browser unfortunately if I don’t get a solution as soon as possible. Thanks for anyone who can help appreciate it.

I am trying to log into the forum. I am attaching two screen caps. The first is the log in screen. When I click on the continue button, i get the second screen.

Thank you

Grant Wilkinson grant4@wilki.ca

Firefox doesn't allow a web message to be sent but Google Chrome does. After filling out the form at: SPECTRUM URGENT: FUNDING FOR THE AFFORDABLE CONNECTIVITY PROGRAM IS RUNNING OUT, I could not send the message because I got a message saying, "Please enter a 5 digit zip code." but I did enter a 5 digit zip code! I copied the URL into a tab of Google Chrome and there was no zip code error so I was able to send my message.

Hi team,

I have syned my account to santhuusanthosh51@gmail.com like bookmarks passwords Etc., Today i have formatted laptop and reinstalled laptop and logged in with same same account it shows no data in it like history Bookmarks and password.

please help me to get it back.

'I added http websites as exceptions to the https security feature but Firefox won't let me get in them. One is my health care portal. I've tried everything and re-done the process several times, but I have to go to a different browser to get in. What do I do? Thank you.

This has been a problem for a while, currently on Firefox 126.0 and Nvidia 550.78. I can work around the problem by forcing webrender to use software mode.

When using HW accelerated webrender with my Nvidia graphics card everything works fine until the PC wakes from sleep, then graphics are broken and Firefox needs restarting. Most noticeable for me is when looking at Grafana graphs they will look like random lines, and my Frigate NVR snapshots only display some of the time.

Is there anywhere in Firefox that will show a log of any error messages to do with the graphics card? I would like to try and fix the problem rather than disabling HW acceleration, but with no logs to look at that is impossible. No other programs seem to have a problem with resuming from sleep, and no error messages are shown in any of the system logs.

No matter how I try, I can't get Firefox to save any of my passwords om my brand-new Mac computer. Nor can I reset my primary password, as I was told this might help. It didn't; I couldn't reset or change. Indeed, I don't even remember ever having chosen a primary password. I've been through all sorts instructions, but get stuck being informed that my efforts have been unsuccessful. Would be most grateful for any help. (I never had these sort of problems with my 12 year old Mac.) Bosse, Stockholm

It takes a lot longer than it should to load my home page, MSN. This problem is more pronounced with Firefox than other browsers. What can be done to load the home page faster? And, in general to load websites? Can someone help? Thank you.

I have installed the German language extension . I can go to a sight written in German and it translates fine . THE SECOND I USE ANY SUB MENU WITHIN THE SIGHT IT DOES NOT TRANSLATE . right clicking and "translate" does not work since "translate" does not exist on the tab .

The firefox translate feature only works on the initial screen !

I can find no setting to fix this

YouTube content doesn't load. Same with NYTimes.com articles.

Up to date, no extensions, no add-ons.

Running Sonoma 14.4.1

Safari and Chrome work as expected.

So Firefox doesn't do profiles. I have been syncing my work purpose laptop with my personal email, I now also want to sync my home desktop Firefox but don't want to merge the data.

I added a secondary email, my work email to the Mozilla account, made it the primary, then unlinked the secondary email.

Why is it not letting my reclaim or create a new account using my unlinked former primary and personal email so that I can use on my home computer.

Thanks, and when I try to create a support ticket it just auto generates a ticket closed notification.

Recently Firefox stopped displaying the time/date stamp on Facebook posts. Works fine in other browsers. Doing some research, it seems like this was an issue previously. Wish Firefox could fix this on their end. What to do in the meantime?