Firefox Support Forum

Hello,

Ref: https://support.mozilla.org/en-US/kb/firefox-password-authentification-prompt

I am trying to get FF Windows to use my fingerprint scanner to authenticate the password manager functions. When I select the Subject option in Settings, then select More Options, I only see options for PIN or "Use Different Account". If I use a PIN to enable this option, then disable the option, I get a choice to select to Fingerprint or PIN. Is this a bug, or by design? I would like to always use fingerprint to access the password manager vs. PIN.

Thanks,

Terry

There was an update posted today. I ran the update this morning. Now Firefox will not open.

error platform version 127.0.1 not compatible with miniversion >= 127.0

                                                                                  miniversion <= 127.0

Running Windows 10 Version 10.0.19045 Build 19045 64 bit Should I remove and reload program?

Hi. About 2-3 weeks ago all of my websites that I use to started making me log in.

I seemed to have lost all of my saved passwords so I typed them all back in.

Now, most of them make me press the log on button and then my userid and password are primed in there so all I have to do is press enter.

I find this kind of frustrating. I don't recall changing any settings. Any ideas to change this?

Thank you.

When editing one of my videos and trying to drag and drop a custom thumbnail after clicking upload file, I get a red circle with a slash through it on firefox indicating that this is not permitted. I am running firefox 127.0.1 (64-bit). I've tried uninstalling, running in troubleshoot mode and nothing works. Firefox is not running as administrator and my UAC is set to always notify.

On Chrome Version 126.0.6478.61 (Official Build) (64-bit) this feature seems to work as expected. Is this a firefox feature that may be preventing this drag and drop behavior? Please see attached gifs. I am on Windows 10 v22h2 btw -- Any feedback is appreciated.

It worked well yesterday and then it updated to 127.0.1 and now i can not open it. I get XUL Runner not compatible. It is on a windows 10 computer.

All my information bookmarks and passwords, but I have no way to get to them, uninstalled and reinstalled, but the new one doesn't look like the old version, and none of my information is there. I have tried copying the profile folder from and pasting it in the folder. but still nothing. I have it set as default, but the new one wants to be default, so when I go to make it my default I have 2 Firefox to choose from along with chrome, and edge.

My other problem is I have been using Firefox for probably 20 plus years, so there is a lot of saved stuff, but not sure what my previous user name and log in was. I have downloaded and older version and of course i updated also. I have a Firefox that works now, but not the one with all of my information.

Sorry if this makes no sense, no really sure how to explain it differently.

Can some one please help me figure out how to get all my bookmarks and passwords back?

Thank you.

When pasting text into Outlook Online the text removes the preceding space. A minor inconvenience but it does mean I have to double space before pasting.

Also after pasting text I get a paste box that locks out any controls unless I click out of it or press ESC. (image below)

Text being copied from inside Outlook doesn't pop up the box.

Anyway to fix either option?

Hello, I've been experiencing constant tab crashes in Firefox and Edge. Trying to figure out if anyone can help me pinpoint the cause through Firefox reports. Links are below. Thank you!

https://crash-stats.mozilla.org/report/index/bp-ff4fa866-f7b8-43c1-bd74-ff2b20240620 https://crash-stats.mozilla.org/report/index/bp-1f14d5b1-bfc4-4268-9592-0a9250240620 https://crash-stats.mozilla.org/report/index/bp-8234c6be-1aa7-4388-ba94-919f70240620 https://crash-stats.mozilla.org/report/index/bp-8b4374b1-c6ec-4301-bb57-a23e50240620 https://crash-stats.mozilla.org/report/index/bp-69eb3960-c290-4038-8411-481b80240620 https://crash-stats.mozilla.org/report/index/bp-70efcba6-5dac-46db-88d7-695a70240620

hello tried a few things from help docs on line. nothing working. just keeps happening. tabs will say gah. your tab just crashed. works for a bit but once happens.... have to close whole firefox and open again. just started happening yesterday. I have used firefox for many many years never a problem. Something was not updated right. Please tell me how to fix this once and for all. if not I have to leave using firefox this is driving me crazy. terrible. Latest thing I tried was about:config - sandbox changed 2 items, 1 from true to false other from 6 to 0. as listed in this https://www.youtube.com/watch?v=_SIGynLjrjk

nothing has worked. Please help. thank you.

steve [email address].

Have used firefox for several years, In the last few weeks it began "auto starting" when I wake up my computer with windows 10. I do not want it to start automatically. The box in settings for auto start is NOT checked.

Suppose that I have a 5 kbyte comment with multiple paragraphs, and I skip around copy and pasting from one place to another, and highlight some sentences and over write them either with typing or pasting. When I go to undo or redo some of these things, it causes a big screw-up in the text.

Other than it being my problem to recompose the damaged sentences, etc, what developers need to be contacted to fix the undo and redo functions of the YouTube comment input text controls for YouTube videos?

While on the Costco web site making an order I was suddenly kicked off and cannot log in. This is the message. You don't have permission to access "http://www.costco.com/" on this server.

Reference #18.91163e17.1718898363.697af0

https://errors.edgesuite.net/18.91163e17.1718898363.697af0ssage.

www.costco.com/" on this server.

Reference #18.91163e17.1718898363.697a

I really need to access these sites to install and use my Digital Password in Spain. This is Urgent and I am being prevented. I do not get the accept the risk and proceed option?

Hi - Any advice would be welcomed. I've tried to create an account on a website that offers online courses. The 'create an account' form just simply didn't appear using Firefox as my browser. I eventually tried Microsoft Edge and the 'create an account' form was available straight away. Please can you advise if I am able to access this website using Firefox and how?

Many thanks

Hello,

I've recently uploaded a custom-made extension to the Chrome Web Store for my personal use and for a few specific users. It's currently awaiting review.

However, I'm encountering an issue where I cannot download and use the extension myself. When attempting to download, I receive the message "Download failed. Please check your connection."

Although I can see the extension listed on the store (since it's mine), I'm unable to use it personally.

Could you please assist me with resolving this issue?

Thank you.

I'm using the Firefox Multi-Account Containers extension and it's great. I have a number of containers manually created and use them according to my personal preference. No sites are associated with containers via settings, it's always manual.

Among those containers there's one I use for all things Google (Gmail etc). Which was great, as it allowed me to use both my personal Google account and G-Suite integrated with the workplace's SSO by simply using a default container for work stuff.

I updated Firefox to version 127.0.1, after which I discovered that clicking on Google Docs links in external applications now opens a tab in that custom container I created for my personal use. Which is clearly inconvenient, as most Google Docs links I open are work-related, so my personal account has nothing to do with them. Opening same links from within Firefox, e.g. by clicking on a bookmark, still opens a default container tab.

As I mentioned, there are no explicit association between Google links and that container, the "Limit to designated sites" option is switched off.

Is there anything I can do to revert back to the old behaviour, which is opening every external link in a default container?

I have looked into settings but found no solution to this issue. Web search results are completely irrelevant to this issue as well. Haven't been able to find a fix for this.