Firefox Support Forum

Hi there,

I am tryign to access my firm's MetroBank account through Firefox and, after putting in my login details, I get a blank, white screen. I've tried with the same details through Chrome and it works. I've also disabbled pop up blocking and ad blockers.

Any other tips on what I could look for?

Rui

Every half hour the browser freezes and turns off, this did not happen in previous versions of the browser, some bug was made during the development of the update, it is necessary to fix the bug and release the update

I've tried downloading 2 different add-ons to replace loaded words in newspaper articles with more accurate ones. However, they are useless unless I can specify which words to replace. There used to be an option to edit settings for a particular add-on in about:addons, but it has vanished. Where can it be found now?

Hi,

Yesterday I set up a new computer, installed Firefox and logged in to my Firefox account. Everything went well, my bookmarks appears, all (!) my extensions were installed, everything looked fine. Then I went about my way configuring unrelated Linux stuff, using Firefox as normal on both computers, no problems.

But at some point, I suddenly noticed that on both computers, the icons for most of my extensions had disappeared. And sure enough, looking in about:addons, all that was left were five addons (Dark Reader, Simple Translate, uBlock Origin, Dictionary Anywhere, OneTab). And on both computers, including my main laptop (!), where I hadn't done anything other than clicking around in websites.

And it only affected the extensions, my bookmarks, history, etc all is fine and synced between the computers.

No restarting of Firefox, choosing different profiles in about:profiles (there was only one other, a mostly empty one), nothing got them back. And looking in ~/.mozilla/firefox/, sure enough extensions.json and all extension related folders had been changed, looking as if I never had more than these five extensions installed.

And when I installed one of my usual extensions again, all of it's settings and customizations were back to default. So this is not just a case of having to reinstall a few extensions. All custom uBlock filters, all Tampermonkey scripts, etc, everything is gone.

I tried looking around on the web for solutions, but it appears that there is no one who has had this exact issue before, and I couldn't find any indication that there is any way to revert such an error by Firefox Sync.

To my luck, I have a secondary laptop where I should have a mostly up-to-date instance of my Firefox profile, from which I will now try to recover my extension data, but if that weren't the case, years of fine-tuned settings and customizations would be gone.

As people rely on Firefox Sync to back up their Firefox data, instead of backing up their Firefox data "against" Firefox Sync failing like this, I'd think this is not something that ever should be possible to happen. At the very least, there should be some way to revert errors like this. Perhaps Firefox Sync could store backups either server side or client side before syncing deletions like this?

Discovered that until now I had been unable to store passwords on this browser, and discovered I would need to set a Primary Password before being able to set any. I followed the recommended instructions to set one, but no matter what I entered, it would be unable to set. (Password quality meter was not full (75-80%~), if that is significant.)

After this, I would receive continuous pop-up windows asking to set a Primary Password, but all attempts to set such a password would fail (Window named :"Alert", with text stating "Unable to Change Password.") These would persist until I shut down my computer, and I stopped receiving these popup windows, but ultimately, I am still unable to set a primary password., and thus, am unable to save passwords.

(Pop-up Windows were labelled "Change Password", and had text stating "Security Device: Software Security Device", along with having the password change form)

Prompting window for primary password failed to show up after this upgrade.

1. when I opened Firefox, it did not show up. 2. when I opened about:logins, it did not show up but alerted that I should enter primary password to access passwords. There was a "Log in" button after the alert, but nothing happened after I clicked that. 3. I can't access any of my password unless I remove Primary password.

Any idea?

Windows 11 system info:

Edition Windows 11 Pro Version 23H2 Installed on ‎17/‎06/‎2023 OS build 22631.3672 Experience Windows Feature Experience Pack 1000.22700.1009.0

I get the message: "Uh oh, we couldn't load this page at the moment. Thank you for your patience as we work on this. Please try going back to the home page or logging out" when trying to login to a patient portal site. I have previously logged into this site on numerous occasions and I can login using Safari. I've cleared the cache, cookies and history, rebooted Firefox and even threw in a few chants for good measure - nothing helped! I've not changed settings recently either. I'm at a loss, can you please help? Thank you, Edouard Cantin.

I am trying to go to mylogin.aflac.com which I always went to and was fine and now all the sudden I get that I need a passkey now. see attached for problem and please fix it. thanks

I've seen a few submissions describing the same or similar issues, but is there a consistent, effective way of changing the time zone in Firefox? It keeps defaulting to the wrong time zone (despite everything else on my system displaying the correct time zone) and has been doing so for weeks. Solutions appreciated!

Soooo! everytime I try to open cloudflare, no matter what site it comes from, the connection refuses to go through and I'm only having this problem on firefox, I came from opera gx, had no problems with cloudflare till now!

Im using 4 extensions DarkReader Adblock https://getadblock.com/en/installed/?u=uzzl0uyf19852316&lg=en-US&an=adblockfirefox&av=6.2.0&ap=firefox&apv=126.0.1&p=gecko&pv=126.0 Return youtube dislike Tapermonkey I click the box to Verify that I am human on cloudflare keeps trying to connect, after 30 seconds the site just reloads asking me to click the box again. this repeats non stop.

I started using Firefox on my Macbook after only having used it on my Razer for awhile. On my Razer (so far) I've had no (new) issues with Dark Mode, but on my Macbook, the Firefox browser is always in dark mode when I search Google. It does not impact other sites (not even this one, where I'm typing this, or any of the other pages where I've looked for a fix). I have had this issue consistently with Firefox across mobile, my Razer, my old Windows computer, my Macbook, and everywhere I want to use it. In the past, changing the theme, going into the config settings (which I hate doing and am trying to avoid this time around), or using the Firefox Color custom themes have worked. I even checked my Google settings, and Dark Mode is completely disabled for search. So I know it's a Firefox issue.

Is there a permanent, consistent solution to just completely disable dark mode? I am never going to want to use it, and I am tired of having to go through some version of this every time I try to use Firefox on Mac -- especially since this time none of my normal workarounds are actually working.

I'd eat nails before using Chrome, but I am extremely frustrated.

Whenever I go in to sign into Amazon Prime, using Firefox, the sign in page automatically shows my E mail address, my phone no. and my password. I do not have Amazon as a saved log in. I contacted Amazon and they had me log into Amazon on a different browser and this information does not show up on Microsoft Edge, so Amazon said it has something to do with Firefox. Please let me know how I can eliminate this information from showing up automatically on Firefox

I've had Firefox as my default browser for several years. Recently every time I turn on my computer Firefox shows up but it is immediatly overrun by M Edge and I have to remove it several times before it'll go away. I recently lost my connection to my ptinter and don't know how to get it back. I suspect the Edge did away with it.

Trying to us kp.org and Firefox would not recognize the selections made. At times Firefox would not let me make or retain the selection made. Switched to Chrome and site worked smoothly.

My FF version 126.0.1 browser history file size is stuck at 10,240 KB. Until recently it was 54,000 KB and change. I would like to get it larger. I've tried all the recent help postings relating to places.history.expiration.max_pages, places.history.expiration.transient_current_max_pages, browser.history_expire_days, browser.sessionhistory.max_entries or browser.sessionhistory_max_entries, and so on. Nothing seems to be able to change the "places" file size. Anyone have any more info on this topic?

For several months I have been experiencing very frequent tab crashes and overall freezes in Firefox. I have tried removing all extensions and starting in safe mode, but nothing has solved it. I have reinstalled Firefox and updated all of my drivers. There doesn't seem to be any pattern to what causes the crashes and freezes. They can happen any time and on any website. They happen around 5 times an hour. I do not know how to troubleshoot any further.

I have two separate client that can not use Firefox to get to SharePoint, they put in their login and then are just looped back or it says they don't have an account. Both can access from Chrome and Edge, I have reinstalled fresh on both clients and the issue still happens in Safe Mode. I have already contacted Microsoft who states because it works in Chrome and Edge the issue is going to be Firefox.

There is problem going on when I turn my laptop in the morning. It has appeared three times now. The message say " Open or Fresh Firefox" The first time I did a Fresh, the second one I clicked "Open". I later get an update and I didn't do the update then the next morning I cannot login into my laptop. I kept getting codes to enter my password. Finally, a security screen appeared and I was able to login. This morning when turning on my laptop I see the same message appear again. I did the refresh Firefox. I had to go back and reset all my personal setting.

Also, I am letting you know that I am being monitor and I am having other problems with my email and iPhone. Question: Who is monitoring the monitor?

Hi, for about 14 days I get random certificate warnings - even on well known websites. They vary from SSL_ERROR_BAD_CERT_DOMAIN to SEC_ERROR_UNKNOWN_ISSUER... even on websites like x.com or LinkedIn. At the same time I got a new router from my ISP. But I am not sure, if this is connected somehow or if I got a Man-in-the-Middle or a virus. Malwarebytes & Co don´t find anything. I have resetted Firefox, too. But nothing helps. I get these errors in Chrome, too, sometimes. But not as often. Any ideas anybody? TIA!!!