Firefox Support Forum

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip around the video (either by clicking around in the loaded section of the progress bar or using +/- seconds buttons), the video begins buffering again before the video resumes. This makes it extremely difficult and frustrating to watch anything that requires me to pause, rewind, or fast forward. I've noticed this issue affect multiple video viewing sites, such as YouTube, Vimeo, and Netflix. My roommate also uses Firefox, but doesn't have this issue, so I know it's not a problem with my internet. I thought it might be a problem with my computer, but I tried to replicate the issue in Chrome and everything worked fine there. The issue has persisted almost a week. I have:

• Rebooted my computer several times
• Deleted my history/cache
• Disabled my extensions
• Turned off Java scripts in firefox (this disabled my ability to load sites like YouTube completely, so I turned it back on)
• Updated my computer
• Updated my graphics drivers
• Refreshed firefox
• Uninstalled and reinstalled firefox (and rebooted my computer)
• Uninstalled and reinstalled firefox AND deleted all the data it stored on my computer (and rebooted my computer)

I am currently using version 123.0.1 of Firefox. My OS is Windows 10 22H2.

Hi Mozilla - I just wanted to report some recent phenomena. In the past couple weeks Firefox, and related Private Browsing browser, seem to have developed consistent hangups in fetching data across a pretty wide range of sites. Both my banking sites will not load after logging in to them, just spins and spins. Also some very general searches will not load any results for minutes at a time, I just give up and kill them. I've uninstalled/cleaned/reinstalled latest version, etc, etc. By comparison, these same data fetches in banking sites, etc, work dandy in Duckduckgo browser, which is also a heavy no-trace browser. This ominous to me as I really like Firefox and do NOT want to have to resort to Edge. Duckduckgo browser is very good but doesn't have nearly the menu or favorites sort of features that Firefox does. Can you investigate? This is typical Win 10 system in Lenovo i7, been working like a champ till just recently, no system changes. Thanks.

basically just the title. In the last couple days youtube.com specifically has been borderline unusable for me on firefox. All other websites work fine for me on firesfox and youtube has no issues on other browsers.

Firefox 115.11.0esr from openSuse doesn't display a status bar at the bottom of the window. How can I restore this feature to display the actual URL of a "link" under the cursor, as in Thunderbird?

I am using Firefox 126.0 under Windows 10.

I am trying to add search engines to the search toolbar. (Just to be clear, this is the search box that appears below the address bar, not the address bar itself.)

I followed the instructions [http://mzl.la/1VShhHu|here]. That worked fine for Wikipedia, Google Maps and YouTube. Then I tried to add Amazon UK. The Amazon icon is now present in the search box, but when I select it, I see this message:

Firefox could not download the search plugin from: https://d2lo25i6d3q8zm.cloudfront.net/browser-plugins/AmazonSearchSuggestionsOSD.Firefox.xml

I have no idea what this means or what to do about it.

(I also tried adding it from Settings > Search > Search Shortcuts, but Amazon does not appear on that list of search engines [unlike on my other computer]. I clicked "Find more search engines", but that brought up a list of 5,192 extensions, most of which seemed not be related to searching.)

Thanks in advance for any help or suggestions.

Mike

I using an ASIS Latop model X756U running the Windows 10 Operating System. Firefox is my default browser.

I installed the Opt-Out Google Analytics Extension on 9 June 2024. The intent was identify which of my applications are using Google Analytics by testing them and seeing which ones were broken.

Having done that I removed the Opt-Out Google Analytics Extension from the Firefox Extension list.

Unfortunately the extension remains active and continues to disrupt my browsing experience.

How do I remove this extension permanently?

Dave

I lost my Outlook365 with the latest Windows 10 update. When I reinstalled I went through the preferences to select Firefox as my default browser. I have been using this for years and every time I picked a link in an Email it would open a new tab in my existing browser.

Now, regardless of anything I try it continues to open an new Firefox browser, with pages included since this started on the weekend.

What settings am I needing to make to correct this. I have gone through the config settings and selected 0 in the browser.link.open_newwindow.restriction with no success.

Hello there,

I am using WordPress, and the Video Player Element does not display on Firefox, although in HTML code is visible. The same problem appears in Firefox troubleshooting mode if it helps.

Do you have any idea what causes it, and how can I solve it?

Hi - I updated my Firefox / Mozilla browser yesterday and now all types of downloads are failing. PDFs and EXEs alike. I can't an error that says Failed.

And yet, when I use Chrome or Edge, the downloads work fine, soooo - not sure what is going on.

Can you please assist? Thank you!

Firefox: 127.0 (64-bit) Windows 10

The company I work for is behind a firewall. Our systems running firefox are unable to send crash reports because of the secure nature of the systems. Is there a way I can send the crash report files that I pull from the "Pending" directory and send them to Mozilla manually? FF version snap Mozilla Firefox 103.0.1 Ubuntu 22.04.3

Firefox 126.0.1 displays a very long name of a container completely in the URL bar.

Firefox 127.0 truncates container names

AWS long account and role names make keeping the long name very convenient (works with the 'AWS SSO Containers' Add-On

Hi,

My computer was on during the week-end and when I came back home I noticed we had a couple of power outages. Computer restarted automatically (Win 10 22h2) and when I launched Firefox, it started as brand new with all my addons gone and none of the previous session restored (I had 4 Firefox browsers opened with each 20+ tabs opened).

I have tried looking at C:\Users\MYUSER\AppData\Roaming\Mozilla\Firefox\Profiles but found nothing of interest. Where is everything and how can I restore everything I had ?

I even tried Troubleshooting mode and downgrading to a former version of Firefox (126.0.1 64 bits).

Thanks,

Hello,

I am on a LinuxMint machine (21.2 - Cinnamon), using Firefox for LinuxMint 001-1.0 - 127.0(?)

When trying to access https://onlineradiobox.com/us/draculascastle/, Firefox reports a playback error. Chromium is opening it with no problems.

Firefox is also opening other stations on the onlineradiobox, without a problem. Tried all kinds of setting changes to no avail.

Can you please HELP?

Thank you for your time.

Val R

The email associated with my account was hacked and I am seeing suspicious activity around it still. So I am changing the email or deleting accounts I am no longer using. However, firefox wants to send a confirmation email to the one that no longer exists for me to change the email on the account. How do I proceed?

Hi everyone,

I run an online barber supply store called Magnus Supply (https://magnussupply.com/) where we offer a variety of products including clippers, trimmers, shavers, grooming products, accessories, and sanitation supplies. I'm always looking for ways to improve the user experience on our website and streamline our e-commerce operations.

Can anyone recommend browser extensions that could help with:

Enhancing website performance and speed. Improving user engagement and retention. Simplifying the checkout process. Better tracking and analyzing customer behavior. Ensuring data security and privacy for our customers. I’m particularly interested in extensions that work well with Firefox, but suggestions for other browsers are also welcome. Your insights and experiences would be greatly appreciated!

Thank you in advance!

Hi,

For some time now, when I download a .pptx, .xlsx og .docx Firefox changes the file format to .pdf when downloading the file. I then have to manually choose the correct app for opening the file, overrule error messages and delete the ".pdf" when re-saving the file even though it recognises it is not really a pdf file.

I've tried to change the Firefox settings, clearing cache, restarting or deleting in config and other small attempts to reboot whatever suddenly started to cause this problem. As far as I can see, it is not an unknown issue, but I've not yet been able to find a solution to my problem, which is getting on my nerves.

Hope you can be of help.