Firefox Support Forum

I really appreciate everything you do, but I am a boomer (Loud and Proud), I did not get born with a device attached to my hand, I am a digital imbecile.

With all that in mind, it has become too difficult to keep up with the digitalisation, at least in my case. So when you send me suggestions and update procedures I end up just closing everything, too much to read, too stressing, but the suggestions keep coming every time I open the firefox browser. Can I not just keep the version I have and decline any new versions.

I also have a problem in regard to language, it is set to English, but I do not care for US English, I would like to have GB English, but somehow it won't accept that.

What can I do?

Kind regards,

Xamama

I have a desktop computer. I use Firefox as my browser. I've been playing the Marapets game for years. As of 2 days ago, I can't "buy" items in the Marapets.com game site. I can play the rest of the game, but cannot buy items. If I go to Chrome, I can buy items. I am told the BUY button is linked to CAPTCHA, but I don't know what that means. Would you be able to help me so I can continue to use Firefox for this game?

I am seeing the message that Updates are being managed by my organization: This my computer and NO Organization manages my updates! I may have paused them while updating my OS early this week. Now running Linux Mint 21.3I am seeing the message that Updates are being managed by my organization: This my computer and NO Organization manages my updates

In seeking a way to reduce the CPU & RAM usage, I read that perhaps turning on the Hardware Acceleration might help. And to do that, you must first de-select the default setting which says FF will use the best settings for my computer. Well, when I opened that section, neither one was checked! So, should I first try the default setting, and if that doesn't help, then try HA? I'd always heard not to use HA, for some reason, but I'm ready for trying anything that might help use less resources, and open webpages more consistently.

Which is the best setting to use, or neither one?

Hello,

I've recently uploaded a custom-made extension to the Chrome Web Store for my personal use and for a few specific users. It's currently awaiting review.

However, I'm encountering an issue where I cannot download and use the extension myself. When attempting to download, I receive the message "Download failed. Please check your connection."

Although I can see the extension listed on the store (since it's mine), I'm unable to use it personally.

Could you please assist me with resolving this issue?

Thank you.

It worked well yesterday and then it updated to 127.0.1 and now i can not open it. I get XUL Runner not compatible. It is on a windows 10 computer.

All my information bookmarks and passwords, but I have no way to get to them, uninstalled and reinstalled, but the new one doesn't look like the old version, and none of my information is there. I have tried copying the profile folder from and pasting it in the folder. but still nothing. I have it set as default, but the new one wants to be default, so when I go to make it my default I have 2 Firefox to choose from along with chrome, and edge.

My other problem is I have been using Firefox for probably 20 plus years, so there is a lot of saved stuff, but not sure what my previous user name and log in was. I have downloaded and older version and of course i updated also. I have a Firefox that works now, but not the one with all of my information.

Sorry if this makes no sense, no really sure how to explain it differently.

Can some one please help me figure out how to get all my bookmarks and passwords back?

Thank you.

Hi. About 2-3 weeks ago all of my websites that I use to started making me log in.

I seemed to have lost all of my saved passwords so I typed them all back in.

Now, most of them make me press the log on button and then my userid and password are primed in there so all I have to do is press enter.

I find this kind of frustrating. I don't recall changing any settings. Any ideas to change this?

Thank you.

Hello!

Started up Firefox today and these whited out boxes started appearing over my search bars and random part of the screen, such as the descriptions of different articles on my home pages, extension and theme information in my settings, and different tabs (see pictures 1 and 2). The text is also white, making it almost impossible for me to see what I'm typing or selecting in the search bar (picture 3).

I've already tried some tips that I found on the forums such as changing the hardware accelerator, making sure my extensions and add-ons were up to date, etc. When I go into troubleshooting mode, the boxes disappear and Firefox functions normally, but when I tried turning off all my add-ons and themes on the regular browser, the problem still wasn't fixed. I did a full refresh of the browser, hoping that would help to reset whatever was causing the issue, but that didn't help either.

Any advice or troubleshooting tips would be greatly appreciated!

I don't want to use passkeys, and it seems that every site is checking browser support and wasting my time with passkey prompts before allowing me to log in with a password. How do I disable passkey support in Firefox?

Hi, the site "https://pixabay.com/" is suddently extremely slow with mozilla. The pictures don't showup or take many minutes before you can see them. Normally only white boxes show. The same site (pixabay) with the browser "Opera" works perfectly. I always use mozilla and since a short while it just doesn't work with pixabay (a site for royalty-free images). Can you please fix it? Thanks. Regards Elisabeth

I have looked into settings but found no solution to this issue. Web search results are completely irrelevant to this issue as well. Haven't been able to find a fix for this.

Hi there! I've been having problems with youtube not working in firefox lately. It's ONLY in firefox that it does this issue in, I've tried it in other browsers. Youtube tends to just....stop buffering in firefox for some reason? My internet connection is not the issue so I'm not sure what I could do to mess with it, I've done a fresh install of firefox, I've cleared cache and cookies. I'm genuinely at a loss.

It takes FOREVER for it to actually s tart up in the video too. The video plays fine until it just...stops buffering and takes 5-10 minutes to load. As mentioned before this is only an issue in firefox.

Let's say I've bookmarked a job posting from Company Z, the job is zookeeper. Then later there is a job for a lion trainer that I want to bookmark from the same company, same website -- but it overwrites the zookeeper job and replaces it with the lion trainer job.

1) Why is it doing this? 2) How can I save BOTH bookmarks (and more) from the same website?

TIA

I just asked a question about email not downloading to thunderbird and got an answer which I think meant that this was not the place to ask. I cannot find an open question place in Thunderbird. Where can I get support?

I went to the trouble shooting site after asking my question about Thunderbird. It was suggested that running two firefox clean ups was a good idea. Now my ribbon thread is not present. I have to jump through hoops to find bookmarks, etc. This makes all navigation difficult. Is there a way to get the old data on the page in the old form? The data folder is on my desk top. I feel stupid because the trouble shooting site said all would be saved. How and where?

Hi, I have applied the latest updates on my Zimbra server (Ubuntu 20.04) last week and since then the emails contents are not displayed anymore in the classic web client, they are displayed only in the modern web client, I will attach same email in both clients to compare. In using Google Chrome there is no such issue