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Firefox says can't start another version is running

My Wife's computer - still on Windows 10 - says it can't start Firefox as it is still running, hitting the "close Firefox now" button just returns us to the same screen. … (read more)

My Wife's computer - still on Windows 10 - says it can't start Firefox as it is still running, hitting the "close Firefox now" button just returns us to the same screen. I tried to uninstall and reinstall Firefox it tried to do a "reinstall" it says her profile is no longer available, while inconvenient she still should be able to start it up, but it still gives me the same message. that it is still running and needs closed. Trying to "close it doesn't do anything. I have restarted several times and even did a shut down and restart. Nothing seems to work. I assume some "stub" of Firefox is out there in the system/cache making Firefox think it is is still active but I can't find it to shut it down. Where do I need to go to "end task" on this phantom Firefox?

Other information: 1. We have Norton Security software installed, if that matters. 2. The same seems to happening to Thunderbird, but maybe I need to go to another help forum for that? 3. I am entering this issue from my computer that seems to be just fine with Firefox, so can't send browser data as it is irrelevant to the issue (it's on a different computer and install instance.

Asked by Dren608 4 months ago

Last reply by cor-el 2 days ago

where to find the cast-cast media to device icon in firefox browser

in the firefox browser is there any way to see the casting the browser screen to chromecast on tv. similar to 'cast to media device' in edge browser or chrome browser. … (read more)

in the firefox browser is there any way to see the casting the browser screen to chromecast on tv. similar to 'cast to media device' in edge browser or chrome browser.

Asked by k.Indrakanth K 3 weeks ago

Last reply by zeroknight 3 weeks ago

My website says NOT SECURE) This website does not supply ownership information.

How do I figure out what this all means and how to fix it? www.dorinhawear.com This website does not supply ownership information. Parts of this page are not secure (su… (read more)

How do I figure out what this all means and how to fix it? www.dorinhawear.com

This website does not supply ownership information.

Parts of this page are not secure (such as images). You are not securely connected to this site.

Asked by Dale Ryan Reynolds 1 month ago

Last reply by cor-el 1 month ago

suddenly im getting no sound on this browser

a few days ago, Firefox stopped playing sounds. Any sounds. not youtube, not on Facebook. Not even porn videos. nothing. i don't remember installing any new software and … (read more)

a few days ago, Firefox stopped playing sounds. Any sounds. not youtube, not on Facebook. Not even porn videos. nothing. i don't remember installing any new software and Chrome plays youtrube sounds just fine. I listen on headphones and when i unjack, i still can only hear Chrome's browser play sounds. It seems like its not my comp, its the browser itself and it's only happened recently. i have yet to uninstall the browser and re-install, but i think if i use the Mozilla backup program to save my bookmarks, it will save whatever setting is causing the problem as well and re-installing will get me nowhere. anyone have any clue? i'm sure it's something simple but i cant figure it out

Asked by judgeraye 2 months ago

Last reply by hamzaseo456 2 months ago

Unable to connect to mozila website using firefox

Hi, I am unable to connect to mozilla website using firefox. It works fine on other browsers, but i get an "we're having trouble finding that site" error. I am able to … (read more)

Hi,

I am unable to connect to mozilla website using firefox. It works fine on other browsers, but i get an "we're having trouble finding that site" error. I am able to open other sites on firefox.

Asked by Fábio Andrade 2 months ago

Last reply by cor-el 2 months ago

Camera and microphone are blocked. Sessions by Psychology Today requires access to your camera and microphone. Click the camera blocked icon Camera and microphone are blocked. in your browser's address bar and refresh your browser.

HELP Please have tried numerous times by instructions given on support. Nothing is working. Can not correct with Dr. Thank you:) Camera and microphone are blocked. Sess… (read more)

HELP Please have tried numerous times by instructions given on support. Nothing is working. Can not correct with Dr. Thank you:)

Camera and microphone are blocked. Sessions by Psychology Today requires access to your camera and microphone. Click the camera blocked icon Camera and microphone are blocked. in your browser's address bar and refresh your browser.

Asked by STAMPS 1 month ago

Last reply by cor-el 1 month ago

import data from my old pc to my new pc

i am setting up a new laptop and trying to import all my current data from my old pc. Nothing is right. It imported alll the shortcuts on my toolbar from years ago. None … (read more)

i am setting up a new laptop and trying to import all my current data from my old pc. Nothing is right. It imported alll the shortcuts on my toolbar from years ago. None of these are the current bookmarks from my old pc. ive tried syncing, importing again, nothing works. my bookmarks on my side bar are years old. I dont have ANY of these on my old pc as i deleted them years ago. what the heck is happening and how do i get my new pc browser to look exactly as my old pc looks. This is very frustrating. I have over 500 bookmarks on my sidebar. it looks like every bookmark i have EVER used. This is ridiculous.

Asked by jkhcast 1 month ago

Last reply by cor-el 1 month ago

after updating newest version of Firefox the option to restore previous windows opened does not work

after updating newest the version of Firefox the option to" restore previous windows opened " does not work. Is there a work around when I close my browser and then reop… (read more)

after updating newest the version of Firefox the option to" restore previous windows opened " does not work. Is there a work around when I close my browser and then reopen the browser so that all the tabs that I had opened before closing my browser return as if I never left?I went into my setting and have the "open previous tabs" is checked. I even restarted my browser but nothing simple seems to work. Thanks in advance

Asked by Jane Boyle 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

my computer updated and i lost firefox

My computer updated with no warning one night, and i lost all personalization and even everything stored in my firefox, the sign ins, passwords, bookmarks, all. is there… (read more)

My computer updated with no warning one night, and i lost all personalization and even everything stored in my firefox, the sign ins, passwords, bookmarks, all. is there a way for me to find all that was erased?

Asked by liz1611 6 days ago

Last reply by cor-el 5 days ago

Convert pdf to word

I want to convert a pdf file that I mistakenly had to generate when I deleted the original file. I want to convert the pdf sheet back to a Word doc so I can edit it. … (read more)

I want to convert a pdf file that I mistakenly had to generate when I deleted the original file. I want to convert the pdf sheet back to a Word doc so I can edit it.

Asked by mchasehq1 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Move address bar above open tabs bar

Hi, As far as I know, Firefox hasn't recently updated but somehow my address bar is now below the tabs. I have searched everywhere and can't find a solution. Searching sh… (read more)

Hi, As far as I know, Firefox hasn't recently updated but somehow my address bar is now below the tabs. I have searched everywhere and can't find a solution. Searching shows that this has been happening repeatedly for years with people having to go as far as adding code to configure it. It has never happened to me until the change appeared randomly today. Am I missing something, or has the option completely (and pointlessly) disappeared? Please point me in the right direction to restore the position of the address bar. Thanks.

Asked by jmynwa 4 months ago

Last reply by Terry 4 months ago

Firefox upgrade from 119 -> 120 results in “broken” screen capture

As of yesterday when I was running v119.0 I was able to screen capture streaming content from Hulu/Netflix etc, this morning after upgrading to v120.0 overnight, that cap… (read more)

As of yesterday when I was running v119.0 I was able to screen capture streaming content from Hulu/Netflix etc, this morning after upgrading to v120.0 overnight, that capability is now lost. Video and still captures are just a black screen. Please fix!

Asked by tomfoley248 5 months ago

Last reply by zeroknight 5 months ago

Access denied

I am trying to log in to the Tesco retail site, and get this message: Access Denied You don't have permission to access "http://www.tesco.com/account/login/en-GB?" on thi… (read more)

I am trying to log in to the Tesco retail site, and get this message: Access Denied You don't have permission to access "http://www.tesco.com/account/login/en-GB?" on this server. Reference #18.26cc19b8.1700734342.438f9dd8 This is a new problem - it was working fine a week ago, and I have made no intentional changes to the Firefox settings. I went to the Settings: Enhanced Tracking Protection, changed it to Standard, and added the Tesco site as an exception (this was following the advice on some other "Access Denied" posts) but it made no difference - I still can't log in. Everything works fine on Chrome, but I would prefer to keep using Firefox if possible. Any suggestions? Thanks

Asked by wjh728 5 months ago

Last reply by cor-el 5 months ago

This network is blocked due to unaddressed abuse complaints about malicious behavior.

When I search something in the adress bar I get the following screen when opening google (see screenshot) About this page This network is blocked due to unaddressed abus… (read more)

When I search something in the adress bar I get the following screen when opening google (see screenshot) About this page

This network is blocked due to unaddressed abuse complaints about malicious behavior. This page checks to see if it's really a human sending the requests and not a robot coming from this network.

IP address: my ip adress Time: 2023-11-23T08:27:55Z URL: https://www.google.com/

and a CAPTHA, when I solve the CAPTHA I can use google like normal but when I restard my pc or open a new (private) window I have to do it again and its really anoying to do it every time, can someone help? thanks in advance

Asked by thdegroote18 5 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago