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  • Archived

"Source not Supported"

Trying to view a video in Medscape. See attached screen shot. The message is "Source Not Supported". https://capture.dropbox.com/lVRfbz3KPkZfCKmz But it plays just fi… (read more)

Trying to view a video in Medscape. See attached screen shot. The message is "Source Not Supported".

https://capture.dropbox.com/lVRfbz3KPkZfCKmz

But it plays just fine in Chrome. Que pasa??

RDL

Asked by RobertL39 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

cannot access e-mail

bold textI have locked myself out and cannot receive e-mails. Forgotmy password. Do not want to lose any bookmarks, etc. Made a mess already. Afraid to go further in tryi… (read more)

bold textI have locked myself out and cannot receive e-mails. Forgotmy password. Do not want to lose any bookmarks, etc. Made a mess already. Afraid to go further in trying to solve this myself. I think i did something while exploring Settings for the first time.

Asked by marieremington 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Need new email account immediately. Zohomail in India blocked me.

need a new mail account immediately. Zohomail in India blocked my account. Cannot even communicate with them since account is frozen but seems to allow incoming emails..… (read more)

need a new mail account immediately. Zohomail in India blocked my account. Cannot even communicate with them since account is frozen but seems to allow incoming emails.. Can get incoming just no outgoing. Love Firefox..been on it for years. Medical heart failure condition requires a working email account at once. Can you help ?

[personal information removed]

Asked by ross1113 1 year ago

Last reply by Dropa 1 year ago

  • Archived

screen lockout. sudden browser failure. is this google related to 2 factor notification using my cell phone

Please assist with daily 5x screen out blackout crashes It appears some source ---Google chrome---- is remotely crashing the site restoration usually requires restoring… (read more)

Please assist with daily 5x screen out blackout crashes

It appears some source ---Google chrome---- is remotely crashing the site

restoration usually requires restoring wired power. plug cable back into wall socket

Maybe you can confirm my assessment, should I proceed with Google security features, remove my cell listed as a 2 factor notification tool

Google notification to my cell phone asks. Your device is in use, is it you. press this key. sometimes the browser is immediately restored. Frequently there is a delay. All laptop operations are now routinely interrupted by screen blackouts when power is 80-100%

Asked by cmyers 1 year ago

Last reply by techguy150 1 year ago

  • Archived

eBay links

Can't open eBay links via Firefox i.e., "contact seller", "view other items", "visit store". Google Chrome works. Have disabled enhanced tracking on eBay in Firefox. I… (read more)

Can't open eBay links via Firefox i.e., "contact seller", "view other items", "visit store". Google Chrome works. Have disabled enhanced tracking on eBay in Firefox. I'm very frustrated. It's been happening for a couple months.

Asked by janmac803 1 year ago

Last reply by cor-el 1 year ago

  • Archived

firefox crashing too often, out of the blue

it has been crashing on a regular basis for sometime,(once, twice, three times a week ) no symptom, no indication, never have more than 2 windows going, wtf I'm going to … (read more)

it has been crashing on a regular basis for sometime,(once, twice, three times a week ) no symptom, no indication, never have more than 2 windows going, wtf I'm going to chrome or wherever, if I do not get support

Asked by byronforest 1 year ago

Last reply by Paul 1 year ago

  • Archived

When I click on a LINK or if I right click on a LINK a NEW Window opens with the opened NEW Tab. Happens about 99% of the time.

I am running Apple OS High Sierra, 10.13.6 on an older iMac Mid 2011. My Preferences have always been set, or checked, General_Tabs "Open links in Tabs instead of NEW Win… (read more)

I am running Apple OS High Sierra, 10.13.6 on an older iMac Mid 2011. My Preferences have always been set, or checked, General_Tabs "Open links in Tabs instead of NEW Window."

The result is a Firefox screen full of Single Windows with Single Tabs. Some Windows I may continue to add Tabs to but most of the time I copy the link from the NEW Window and paste the link on the older Window. If I am in a hurry the result will be many many Opened NEW Windows with one or two NEW Tabs. See attachments. This has been going on for at least 6 months now.

Note your checkbox titled "Email me when someone answers the thread" does not work but please email me at "[email removed from public]".

Thanks in advance!

Andy

Asked by AndyHutch1947 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Unable to login to Medicare account

Unable to login to Medicare account - Medicare Plan Finder Keep getting: "We can't process your request at this time." https://www.medicare.gov/plan-compare/#/?year=2… (read more)

Unable to login to Medicare account - Medicare Plan Finder

Keep getting: "We can't process your request at this time."

https://www.medicare.gov/plan-compare/#/?year=2023&lang=en

Have been getting this error message for many days now, even in troubleshooting mode with all extensions disabled.

Bug?

However can login to my Medicare account directly with Brave browser without any issue. Seems to suggest some fundamental problem/incompatibility with Firefox (102.4esr)

Note, have tried everything that would appear to apply from this reply to same question : https://support.mozilla.org/en-US/questions/1393619

+ would think that starting in troubleshooting mode with all extensions disabled suggests some fundamental incompatibility/bug.

Asked by eskimo 1 year ago

Last reply by cor-el 1 year ago

  • Archived

slashdot.org loads slowly due to a.fsdn.com or DoH ?

During an initial visit to slashdot.org Firefox hangs for approx 45 seconds while the status bar says "looked up a.fsdn.com." Subsequent visits during the same browser s… (read more)

During an initial visit to slashdot.org Firefox hangs for approx 45 seconds while the status bar says "looked up a.fsdn.com." Subsequent visits during the same browser session load promptly.

This is with Preferences -> General -> Network Settings -> Enable DNS over HTTPS -> Cloudfare or NextDNS. With Firefox DoH disabled the problem is not present. [Interesting side, the machine's systemwide DNS settings are configured for Cloudfare 1.1.1.1 ]

AFAIK all other sites load normally. I've been using the Firefox DOH for several months with only the above site as a problem.

Ideas?

Environment: Firefox desktop 106.x and 107.x macOS 10.13.6 The problem is present in "Troubleshoot Mode" when Firefox DOH is enabled.

Asked by Timothy 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

"The installation failed"

Downloaded installer using Mac laptop. Failed. Copied installer to Mac Pro (mid 2010) 2 x 2.4 GHz Quad-Core Intel Xeon. 10.13.6 Failed. Deleted installer on Mac Pro. Do… (read more)

Downloaded installer using Mac laptop. Failed. Copied installer to Mac Pro (mid 2010) 2 x 2.4 GHz Quad-Core Intel Xeon. 10.13.6 Failed. Deleted installer on Mac Pro. Downloaded installer from Mac Pro. Failed. I'm busy and haven't got time to mess around. If no very easy fix please delete purchase and confirm. Thanx

Asked by john844 1 year ago

Last reply by James 1 year ago

  • Archived

Retrieve latest bookmark version on Mac Laptop Pro ( The computer where I lost the bookmarks and now want to retrieve)

stupidly I downgraded to an earlier version as the latest version appeared not to easily change for one website to another. in the process I lost all my Bookmarks .Now I … (read more)

stupidly I downgraded to an earlier version as the latest version appeared not to easily change for one website to another. in the process I lost all my Bookmarks .Now I am on latest version without my bookmarks. How do I recover them ?

Asked by Kim 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Passwords lost and cannot be saved anew after "refresh"

We got an alert when opening Firefox on our iMac yesterday suggesting we "refresh" and that bookmarks and saved passwords would not be affected. After the refresh, bookma… (read more)

We got an alert when opening Firefox on our iMac yesterday suggesting we "refresh" and that bookmarks and saved passwords would not be affected. After the refresh, bookmarks were retained but all passwords wiped out. Further, as we painstakingly looked up or created new passwords on sites and entered them, the usual Firefox alert would come up asking if we wanted to save the new log-in, user name and password on each site, we'd select "yes" and then find none of them saved. Can anyone advise us? We're rebuilding our saved passwords on Chrome now but have had Firefox as out primary browser for over a decade.

Asked by michaellouiswells 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Can NOT download .zip archives from usual spot on my iMac, I CAN download the images

I frequent Creative Fabrica a lot, I have had a subscription there for well over a year and never had any problem downloading anything, never had so much as a warning abo… (read more)

I frequent Creative Fabrica a lot, I have had a subscription there for well over a year and never had any problem downloading anything, never had so much as a warning about the website. This website is larger than Creative Market. I purchased the ability to download in a subscription there, my payments are all made on time.

Even then, I am trying to download free "daily gifts" (fonts & graphics), and this is the first time I have tried on my iMac, but FireFox does nothing, and I cannot download the .zip archive, even though I can download the image files.

I have been downloading from elsewhere across the internet just fine. I usually use FireFox because I like it better than Safari (and a lot more than Chrome or Chrome Edge), until this issue.

So, what's the deal?

I heard about restarting in safe mode, but have no idea how, I always have such an issue getting FireFox to restart for updates, already (and why doesn't it offer the button to do just that?).

Asked by Doug 1 year ago

Last reply by cor-el 1 year ago