Chase

I can open the Chase bank site, but cannot log into my account. I can log into my Chase account using Edge. This may have happened after the most recent update to Firefo… (read more)

I can open the Chase bank site, but cannot log into my account. I can log into my Chase account using Edge. This may have happened after the most recent update to Firefox. Any ideas how to fix this?

Asked by ggfossen 1 week ago

Last reply by cor-el 1 week ago

Update has scrambled bookmarks

The latest updated to Firefox for Mac (125.0.2) has completely scrambled accessing my bookmarks. Before the update I could type T in the search bar and up popped the URL … (read more)

The latest updated to Firefox for Mac (125.0.2) has completely scrambled accessing my bookmarks. Before the update I could type T in the search bar and up popped the URL for The Globe and Mail; or N and the URL for the New York Times popped up. (This works because no other bookmark begins with these letters.) Both are in my Toolbar (no bookmarks have actually changed or disappeared with the update). Now when I type T, a completely different URL turns up, plus a drop-down menu of other URLs randomly selected from any of my bookmark lists IN WHICH A T APPEARS ANYWHERE in it; and when I type N, a website I've NEVER EVEN SEEN BEFORE (name.com) shows up, plus a drop-down menu with URLs from my bookmarks that contain an N anywhere in the URL. Why is this happening, and how to fix it? Please don't tell me I have to switch back to Safari.

Asked by gtintner 1 week ago

Last reply by cor-el 1 week ago

I am afraid to update to Firefox 124 since I don't want the new default of ordering tabs by how recently they were opened to kick in before I have a chance to preserve the existing tab order.

I am afraid to update to Firefox 124 for fear of losing the existing order of 100s of open tabs if the default setting of ordering tabs by "Recently Opened" kicks in befo… (read more)

I am afraid to update to Firefox 124 for fear of losing the existing order of 100s of open tabs if the default setting of ordering tabs by "Recently Opened" kicks in before I have a chance to change the setting to "Tab Order". Can anyone help me? I'd like to upgrade to 124 if I can do so safely!

Asked by PLS1 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

Firefox Setup 125.0.2.exe popped a flag on Jotti's malware scan

Firefox Setup 125.0.2.exe popped a flag on Jotti's malware scan: ClamAV: Win.Trojan.Spora-7724442-0 I know this is going to turn out a false positive because VirusTotal c… (read more)

Firefox Setup 125.0.2.exe popped a flag on Jotti's malware scan: ClamAV: Win.Trojan.Spora-7724442-0 I know this is going to turn out a false positive because VirusTotal came up with no flags but can someone at Mozilla get this flag cleared at Jotti's/ClamAV ? thanks

https://virusscan.jotti.org/en-US/filescanjob/20cqpwvtma

Asked by catrike 1 week ago

Last reply by James 1 week ago

Pocket

I don't like getting recommendations in Pocket that you need a subscription to read. Why waste my time giving me the initial information on something, but then when I tr… (read more)

I don't like getting recommendations in Pocket that you need a subscription to read. Why waste my time giving me the initial information on something, but then when I try to read it, I can't because I already have too many subscriptions. Seems like there used to be an option besides "Dismiss" to not show content from particular sites?

Asked by marjica 1 week ago

Last reply by zeroknight 1 week ago

White screen in Firefox

There are a few websites (e.g., https://thehermitagehotel.com/) that show up as a white screen (see attached) when I visit them from Firefox using my usual settings, but … (read more)

There are a few websites (e.g., https://thehermitagehotel.com/) that show up as a white screen (see attached) when I visit them from Firefox using my usual settings, but show up correctly if I use Firefox in private browsing mode. Turning off enhanced tracking protection does not resolve the problem. My browser privacy in Settings is set to "Custom" with everything checked, but changing to Standard and reloading the site does not fix the issue. As I noted above, the only thing that works is to open the site in private browsing mode. Most sites work fine. This problem is limited to 2-3 websites. My version of Firefox is 125.0.1 .

Asked by ellad.tadmor 6 days ago

Last reply by cor-el 6 days ago

Firefox not updating

Firefox keeps reminding me that updates are available. I download and it says its installing but it doesn't seem to update. I have tried closing Firefox before running th… (read more)

Firefox keeps reminding me that updates are available. I download and it says its installing but it doesn't seem to update. I have tried closing Firefox before running the installation but it makes no difference. I am on 125.02 at the moment.

Asked by malcolmmcp 6 days ago

Last reply by James 6 days ago

Importing Bookmarks from Chrome via html

I followed instructions for adding bookmarks from html file. Got to "import from html" . I can see the html file I want to access, but when I push "open" nothing happen… (read more)

I followed instructions for adding bookmarks from html file. Got to "import from html" . I can see the html file I want to access, but when I push "open" nothing happens.

Asked by bceccoli 5 days ago

Last reply by cor-el 5 days ago

trackpad preference

At one time, I was able to swipe left on my trackpad and go back to the previous page on firefox. I can't seem to find where to set that preference. I'm running MacOS. … (read more)

At one time, I was able to swipe left on my trackpad and go back to the previous page on firefox. I can't seem to find where to set that preference. I'm running MacOS.

Asked by wallin.ian 1 week ago

Last reply by zeroknight 1 week ago

Firefox not responding

I am trying to log on to my account at SketchUp. At the login page i hit get started and a black page come up except in the top left corner is typed "Firefox not respond… (read more)

I am trying to log on to my account at SketchUp. At the login page i hit get started and a black page come up except in the top left corner is typed "Firefox not responding" the page hangs a few moments then it takes me back to SketchUp login. I have not had any recent updates done or required since last logged in and that was yesterday all worked well.

Asked by gobatt 1 week ago

Last reply by zeroknight 6 days ago

Cannot login to Bank Website from Firefox but Can from MS Edge

My Firefox browser is up to date but I cannot log on to my Bank website. As soon I enter my Logon info I get logged out, however I can access the site using MS EDGE. Th… (read more)

My Firefox browser is up to date but I cannot log on to my Bank website. As soon I enter my Logon info I get logged out, however I can access the site using MS EDGE. This is a recurring problem. The website recognizes Firefox as an valid browser. Occasionally I have been able fix problem by clearing the browser Cookies/History but at present none of that works. Do you have any suggestions? My preferred browser is Firefox so this problem is frustrating.

Asked by gyorhun 1 week ago

Last reply by zeroknight 1 week ago

Ghost Entries on the Win 11 Taskbar

For about 6 months now, I've been having a strange problem with Firefox leaving behind ghost entries on the Win 11 taskbar. I have a laptop attached to a dock which is c… (read more)

For about 6 months now, I've been having a strange problem with Firefox leaving behind ghost entries on the Win 11 taskbar.

I have a laptop attached to a dock which is connected to multiple monitors. If I have a FF window open on one of those external monitors and disconnect from the dock, all the tabs that were open in that FF window will become ghost entries on the taskbar. (see attached image).

It doesn't matter if I close FF entirely, these entries remain until I restart the computer. If I click on one of them, it opens up a brand new, blank FF window.

Has anyone else experienced this or have any idea what might be going on? I tried doing some investigating a few weeks back and I remember finding something in the task manager about COM Surrogate that seemed connected, but I didn't get beyond that.

Asked by CWeinhofer 1 week ago

Last reply by zeroknight 1 week ago

How to set up two copies of firefox on MacOS? (Not two profiles).

Hi there. I love Firefox, but I have an issue at the moment where I have one copy set up on my Mac, and it has two profiles. However, I'm running into regular problems wh… (read more)

Hi there. I love Firefox, but I have an issue at the moment where I have one copy set up on my Mac, and it has two profiles. However, I'm running into regular problems where they're both open and they can't quit, or they crash, or they want updates, the other one, and then it has to be restarted and can't open web pages for stuff like that.

A little bit more about my setup. I have two admin accounts on my Mac and an applications folder with Firefox in it. Then each of my Mac accounts has a version of Firefox with a different profile.

I'm about to do a clean install of macOS with the two admin accounts. I want to install Firefox correctly this time. How do I have two entirely separate copies of Firefox running on my Mac in the two admin accounts? I just don't want their threads to be mixed or them to be updating each other or anything like that.

Absolutely love Firefox, but this has been quite a big issue for me and I'd love some advice here. Thank you.

Additional note, I followed the link below the first time I setup to create two profiles, but that didn't quite do what I wanted.

https://support.mozilla.org/en-US/questions/1127836

Asked by me.play 6 days ago

Last reply by zeroknight 6 days ago

The SAS site blocks me.

SAS booking site blocks me when I try to book flights because it thinks I'm a BOT. I was advised by SAS to use Microsoft Edge and I didn't have any problems. I've used F… (read more)

SAS booking site blocks me when I try to book flights because it thinks I'm a BOT. I was advised by SAS to use Microsoft Edge and I didn't have any problems. I've used Firefox for years and I don't want to change to Edge. Thanks Neil Tarbet

Asked by Neil Tarbet 1 week ago

Last reply by zeroknight 1 week ago

Data boxes will not allow entries

We have used Firefox for access to certain sites for years. Recently, we wanted access to particular sites, but the info boxes needed would now not allow entries. Then,… (read more)

We have used Firefox for access to certain sites for years. Recently, we wanted access to particular sites, but the info boxes needed would now not allow entries. Then, we went to Chrome and there was no problem entering the info. Please provide a response to resolve these issues of Firefox not allowing data entry, but Chrome allowing data entry for the same sites.

Asked by KimLou Global 1 week ago

Last reply by jonzn4SUSE 1 week ago