Firefox Support Forum

I am migrating to a new laptop. The new laptop keeps asking me for a primary password. I have never set one up. This issue doesn't happen on the old machine, only the new one. It also won't let me disable the pop-up that asks for the primary password. Please advise.

Been searching. Updated firefox and lost passwords (across MacBook and iMac Firefox versions) so googled, went looking for logins.json etc files. No sign of them, and no firefox folder in applicationsupport/library on my Mac. Showing hidden files. About:profiles shows only one profile. No idea how I can restore things. Time Machine backup on desktop iMac has no firefox profile files. Where is the data please? Etc etc :O)

I'm trying to load a jsonlz4 backup of 88.4 mb with 1 146 851 items. When creating a new places.sqlite, the majority of the bookmarks inside Other Bookmarks don't have a location url. Like this:

Name_____________| Location

Normal bookmark | site.com My problem_______|

I tried using https://www.jeffersonscher.com/ffu/bookbackreader.html to convert it into html and json. Importing the html into firefox puts everything into the Bookmarks Menu and everything is missing their location url. Opening the html in writer I see that every bookmark does have its location url but as hyperlinks on the names. Restoring the json, 1 time after not clicking the Check/Repair JSON button and another time after clicking it, gives me all the bookmarks in their correct place but the majority are still missing their location urls.

I also tried creating another places.sqlite with my jsonlz4 backup and exporting as html and json through the bookmarks Library. Importing them, separately, into new firefox profiles just gives me the bookmarks that weren't missing links.

Also tried creating a places.sqlite in windows but it stopped before the Other Bookmarks folder, I guess.

I don't know if its relevant but between restarts and shutdows I always have 18 kmozillahelper processes before even starting firefox. I don't know since when they haven been there or if they have increased.

Any ideas on how to restore correcly my bookmarks?

On Mac OS 14.4 Firefox hangs on launch and crashes, requiring "Force Quit" when I try to Refresh or Troubleshoot. Uninstalled and reinstalled multiple times, and restarted computer several times. Have spent several hours trying multiple community suggestions to now avail.

I am not a programmer, but am able to follow instructions. I clearly need someone to hold my hand and walk me through the solution. (I even checked out the Kaspersky suggestion, but cannot install it because Firefox cannot connect to the Internet.)

I have downloaded and saved "Raw Data.docx" and "Application Basics tex.docx" from one of the crash reports.

P.S. On this question form Firefox guessed that my operation system was Mac OS x 10_15_7, but it is 14.4

Julian

Firefox spawn too many child processess, with cause the browser to freeze.

Proposed solution:

Reduce to absolute minimum the spawn child processess. The value should be set according to the device performance and additionally show allow the user to set manually the limits.

Example: 1 (maximal 3) child process per tab/window

when I sign into Goog/setting/2 step, the page does not show "app passwords." I've turned off my ad-blocker extensions and pop-up blocker on the page. See attached.

I want to transfer all my bookmarks to another pc. I select export to HTML file and save to a flash drive. I insert the flash drive into the second pc then select 'import and backup' and 'import bookmark from HTML' . Then select the Bookmark.HTML on the flash drive and 'Open'. But no bookmarks ever appear anywhere that I can find. How can I get the bookmarks?

Please help me to understand why I keep getting the 'Gah! Your tab just crashed' message. This only started a couple of weeks ago, but is extremely annoying and makes me doubt the integrity of Firefox. The problem can be circumvented (at least for a while) by closing and re-opening Firefox, but I'd prefer not to have to keep doing this.

I always had one version of Firefox installed. I regularly update the software via Help >> About Still, after every update, I am getting multiple versions of Firefox listed at [Settings/Installed Apps] and [Control Panel/Uninstall or remove apps] on my Win11 23H2 22631.3593 (screenshot attached).

In order to get rid of outdated items from the list, I need to reinstall Firefox completely, but the same thing is happening with every update of Firefox.

Is there a way to resolve this and why is this happening?

tl:dr Here's the CSS to put in userChrome.css file. This is the "hides everything" option. See toward the end of this post for others.

1. navigator-toolbox:has(#PersonalToolbar[collapsed="true"]) {

 visibility: collapse;

}

+++

I was looking for a way to hide the nav bar and ran across this older forum topic (https://support.mozilla.org/en-US/questions/1288181).

The solution shown here seems to be non-functional these days (early 2024), but it gets us in the right direction, so below is the code for us to look at.

1. main-window[chromehidden*="toolbar"] #nav-bar {

 visibility: collapse;

}

This is CSS, meant to be copied into a text document, itself placed in a folder called "chrome" that you'll need to create in your browser's active profile folder. Per step 6 in the instructions (https://www.userchrome.org/how-create-userchrome-css.html) linked by @jscher2000 in the above-linked forum topic, you'll also need to set toolkit.legacyUserProfileCustomizations.stylesheets to "true" in about:config. If you don't know what about:config is, this is a good example to get started, but I'm not going to explain it here.

This CSS code selects the object with ID #main-window, with an HTML attribute "chromehidden" equal to "toolbar", and sets its CSS property "visibility" to "collapse". Apparently Mozila have changed the way they implement toolbar hiding, as this no longer works — this chromehidden attribute is nowhere to be found in the HTML that drives the Firefox interface, not sure if that's the place to look for it, but I think so. Anyway, we need to dig around in this interface HTML ourselves to see what changes when hiding the bookmarks toolbar, so we can adapt a new method to what's going on in the browser now.

To do so, we open a window within a window (chrome://browser/content/browser.xhtml) and run the inspector via Web Developer Tools. Comparing the HTML we see here with the bookmarks toolbar in each state (I used BBEdit to compare the texts), we see that the object with ID #PersonalToolbar experiences a change in its "collapsed" attribute when we hide/show the bookmarks toolbar. So in our CSS code, we shift our strategy to update the "collapse" CSS property for #navigator-toolbox whenever it contains a #PersonalToolbar object with its own "collapsed" attribute set to "true", which occurs whenever we hide the bookmarks toolbar. Somewhat surprisingly, this approach of updating the CSS property seems to auto-reset on its own when the "collapsed" attribute is set back to "false", which occurs when we show the bookmarks toolbar again. In other words, it simply toggles with the visibility setting of the bookmarks toolbar, and we don't have to write any further code.

If you're interested in hiding some other UI element when hiding the bookmarks toolbar, you can modify this code to do stuff like that (but to go beyond the below examples you'll need to suss out the object IDs, CSS properties, and HTML attributes — and maybe more, depending on what you're trying to do — on your own).

But for convenience, here's an example that hides just the tabs:

1. navigator-toolbox:has(#PersonalToolbar[collapsed="true"]) #titlebar {

 visibility: collapse;

}

Here's one that hides just the URL bar:

1. navigator-toolbox:has(#PersonalToolbar[collapsed="true"]) #nav-bar {

 visibility: collapse;

}

Since those are the only other two things in the #navigator-toolbox to be hidden, I suppose that means we now have all options on the table (at least the way I have the browser set up). Enjoy!

How can I check what is being loaded on my computer with my browser Firefox when I start up Firefox. It takes too long for my homepage to load compared to other browsers. Can someone help so I can determine what is being loaded when I start up my browser Firefox? Thank you.

Whenever I try to log into my online banking all I get is a white screen, nothing whatsoever.

I can log in just fine using the dreaded Microsoft Edge or Chrome but firefox will not work.

Now, I do know that I have actually logged in with firefox because if I come back to the page 10 minute later I get a banking message saying that as I haven't done anything for 10 minutes it has now logged me out!

I have cleared cache & cookies, I've started in safe mode and looked at the threads in the forum but nothing helps.

This is happening on all instances of firefox that I have, work, home, laptop.

please help

thanks

I've been using Firefox for about six months. I'm a MacBook user with the most recent version of Sonoma installed. After a month or so of using Firefox it starts crashing and freezing. Sometimes I can't restart it for several minutes. Whenever this happens, I refresh it. I've refreshed it about twice. I've re-installed it twice too, but it keeps happening. Most settings are default, but I wanted to include the settings in case this could be the problem: - I've turned off Firefox home content - I've turned off all passwords and autofill features - Never Remember History - Do Not Track and Tell Websites not to share/sell my data are turned on - I left the standard-level security settings as is

I have one extension installed.

The only other browser I have installed is Safari and I am not having these issues. I should add that I don't receive any error messages when this happens, it just freezes. The most recent issue is that I was clicking on buttons on a website and it wasn't working, but when I started using the Safari browser (which also set to private mode) it worked fine.

When it works I love Firefox and would like to keep using it. I am wondering if there is anything I can do to fix this.

I cannot even download firefox because im getting an error message " cannot create temp archive folder" It wont even launch the install files. Something orgininally happened to firefox on my computer because i wasnt able to download anything with the browser download manager. I need help