Firefox Support Forum

Hello,

I use the firefox browser on two computers and the sync of the bookmarks is enabled. On one of this computers dont work the sync of the bookmarks. I get no errormessage if I press "now sync", but I dont get the bookmarks. Could you help?

BR Stephan

I have been using Firefox for many years and never had issues. Two days ago, I turned on my HP with Windows 10 and I got a pop up message something about Error Platform 126.0 XUL Runner is not compatible. I could not access Firefox, Google, or the internet. I uninstalled Firefox and reinstalled, but after that, everything runs very slow. Each time I go into a website, it can take up to over a minute to pull up! I cannot even delete email from my Gmail! It's piling up. Downloading can take over an hour! I checked all the trouble shooting forums in Mozilla and tried just about everything. I went back into "About:profile"s and created a new profile. It it did not make any difference. I also did a Firefox refresh. Did not help any. I went back into the profile I had before the XUL error because my bookmarks were there. Still slow. I cleaned out the cache, in both Firefox and my Windows 10. made no difference. I only have three extensions in Firefox. I don't know what else I can do to fix this. Also, my drivers and other software are automatically updated by Windows. My HP is only 2 years old as well. Everything was fine in Firefox until that XUL error message popped up and I had to uninstall and reinstall Firefox. That is when everything became agonizingly slow!

Update: My computer is barely usable anymore because of the Firefox issue. Having to wait for a minute or more for everything I do on the internet? I know it cannot be my computer itself because it is not even two years old yet. I may have to dump Firefox if I cannot get this fixed. I have Norton 360 and it is not malware or a virus. Firefox messed something up.

I'm running Windows 10, Firefox Release 126. I had the same issue with the previous version of Firefox. I was hoping 126, would fix the Chase Bank issue.. But it did not I read several articles from FF users, I checked my User Agent Settings, they are correct. Called Chase, they said use Chrome as Firefox does not have the 'needed code' to work with Firefox. Been using Firefox with Chase for at least 5 years.

Please help, Thank you

Hi,

example given:

<a alt="bla" onclick="return gtag_report_conversion('mailto:chief@example.com?subject=bla%20bla%20bla&body=more%20bla%20bla');" href="mailto:chief@example.com?subject=bla%20bla%20bla&body=more%20bla%20bla"></a>

works well with Chrome, Edge, Samsung but NOT with Firefox. Without the onclick-Event it works with Firefox too

<a alt="bla" href="mailto:chief@example.com?subject=bla%20bla%20bla&body=more%20bla%20bla"></a>

As the onclick is essential I wonder if there is a fix for the fox?

Thanks in advance, Alex

Hello Support, when I create an email in my primary email account (karl.volger@gmail.com) and sent it out, it also shows as sent out in a different gmail account. Any reply is being sent back to me is not going into my primary account, but to the other account, my email is shown being sent from there, and not from my primary account. All the settings in my primary account are shown the correct settings for sending and receiving emails. The only thing I did notice that I have dual folders in the primary account of Drafts and Sent..... Please see the attached image.

Thank you and best regards, Karl Volger

It takes a lot longer than it should to load my home page, MSN. This problem is more pronounced with Firefox than other browsers. What can be done to load the home page faster? And, in general to load websites? Can someone help? Thank you.

I couldn't sign in to my Ring App and received Incompatible Browser error message. Ring Support told me the new version of their app, which uses my default browser to log only works with Chrome or Samsung Browsers (I've never heard of Samsung Browser). Furthermore, they said I had to delete Firefox from my mobile device in order to get Ring App to work.

This seems ridiculous. What's the problem here please??

I prefer to use Firefox, why do I have so many compatibility issues?

AVG has ended Online Security Add on for Firefox and AVG has told me that I may not be secure when I use Firefox. How can I stay secure on Firefox. I do not want to have to use any other browser.

MArtin

Hello there, for past few days I'm having issues mainly on Twitch.tv - the streams do work fine, but whole website is displayed as text - Avatars, emotes, badges are displaying as text, or don't display at all, I'm attaching screenshots as examples. What I've tried - restarting PC, router, full re-install of Firefox, disabling all add-ons and uinstalling them (7tv and FFZ), private mode, troubleshooting mode, creating a new profile in Firefox, checked firewall settings, checked AV settings and did multiple scans - nothing was found, tried changing Firefox security Settings, also cleared cache and cookies.

I think that's everything - I was doing everything that was in the article: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems

Regarding other websites - this is completely random, mail works, some websites also do, but on some it gets stuck, like for example when I have to do a 2FA somewhere and get a pop-up window to click "login" or type a code, it just gets stuck and nothing shows up.

Not sure if this helps, but exactly same issues appear on different browsers - Chrome, Edge, but only on PC. I tried Firefox on mobile and it worked just fine.

If I can provide more details please let me know, I did attach the "Troubleshooting Information" so hopefully this also helps.

Thank you in advance!

I basically hate exclamation marks. I want to hide them. They are mainly in ads, in pages contents, everywhere. Buy! Do! Now! It is most disturbing character and it should be forbidden in non-meaningful manners. Years ago I saw such extension but I lost it due to many Firefox updates, which disabled some of them.

Some stupid admakers go wild and put it in end of every button and line.

Please help

Sir, my hp desktop PC is having -- windows10, Firefox, connect cable Broadband with 100mbps speed, Ethernet, periodically updated. I am very much fond of watching English/Foreign language movies having English CC/Subtitles, online streaming, generally on paid channels e.g. Netflix, prime video, Hotstar, you tube etc. I am not proficient in English language. To read the English CC/subtitles, I have to pause the streaming, read the subtitle and then start the streaming (pause-start, pause-start). After about 15 minutes watching the film, the screen becomes black (no video), with a no signal detected message. But audio/sound remains continue. Then I switch off the PC, restart it, and watch the movie for next 15 minutes., then again black screen.This cycle goes on. But When I watch the film continuously, without pause-start function, then there is no black screen problem. In my opinion this repeated pause-start function causes the black screen problem. Without pause-start function, I cannot watch these movies. I tried some online mentioned solutions without success. Please help me in solving this problem in a simple way as I am not perfect in computer science. Regards.

WP10 / Firefox / Thunderbird :

There are two different email accounts/names in Thunderbird. Only the original one shows in Firefox Settings Passwords.

How can I have Passwords also recognize and display information for the second account?

Appreciate your help.

Thank you.

Today my PC has launched Firefox 3 times on 3 occasions before I could tell my PC to launch McAfee. I shut off Firefox as soon as it would let me and proceeded to McAfee alright. I never use my computer without the antivirus/firewall etc. running even if I am not on the web.

I checked Firefox settings but could find nothing specific to my issue. I have not made any changes to Firefox or any other software since the last Firefox upgrade. My PC runs Windows 10.

Is there a switch or toggle I can use to ensure my PC waits before loading Firefox? This phenomenon is new today. Thanks!

Once again Firefox has decided to take over and change all my settings! I had finally managed to prevent it updating, as each and every time I had to reinstall all my setting and extentions from scratch. Today, it decided to clear all my preferences and change itself to its own default settings. OK, so I can change my profile option, except all three are using the same defaults: I appear to have lost all my settings and extensions entirely. OK, I'll copy from my backup, but once again the three backup profiles are being overwritten with the defaults. Even my third backup of last March overwrites to the defaults! How and why is Firefox managing to keep overwriting my defaults to its own preferred settings? How do I stop it doing this and regain my own preferences?

I also tried Sync and now I am getting bookmarks from over five years ago! And once again my settings are changing to the defaults. Surely a Sync should overwrite with the current bookmarks and settings not just keep adding more and more. I am now in a right mess again. Back to losing everything with updates. I am a great believer in the 'if it ain't broke don't fix it' mentality, but Firefox has broken itself and is refusing to allow me to change to how it used to be! How do I restore my own preferences and prevent Firefox from changing them to what it wants.