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After update 62, all of my passwords are gone. How can I restore them?

Firefox is set for automatic updates. I have no issues with my anti-virus program. After Firefox update 62, all of my user IDs and passwords are gone. I have tried restor… (read more)

Firefox is set for automatic updates. I have no issues with my anti-virus program. After Firefox update 62, all of my user IDs and passwords are gone. I have tried restoring everything via my pc (windows 8.1). I have tried restoring Firefox. The saved passwords and User names are gone. Is there a way to restore them, or do I need to rebuild the list....one at a time?

Asked by KellieBarnett 2 years ago

Answered by cor-el 2 years ago

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All saved logins and passwords lost after mozilla update today

hi all mozilla did an update today and now all my saved logins and passwords have disappeared. I googled a few answers and it states to delete this file secmode.db. I can… (read more)

hi all mozilla did an update today and now all my saved logins and passwords have disappeared. I googled a few answers and it states to delete this file secmode.db. I cant find this currently. I have also been using mozilla firefox account which supposedly saves the details somewhere. Can anyone please point me in the right direct step by step to recover these missing logons details or how to restore them please.

Asked by Owen 2 years ago

Answered by FredMcD 2 years ago

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My bookmarks won't import from the last backup, and they aren't showing up on my computer.

Running firefox 45.7.0 My bookmarks have disappeared from the browser, but the library --> import and backup --> restore shows backups from the past many many days.… (read more)

Running firefox 45.7.0

My bookmarks have disappeared from the browser, but the library --> import and backup --> restore shows backups from the past many many days. However, when I try to restore from a backup, I get an error that says "Unable to process the backup file."

Asked by aww01110 2 years ago

Answered by aww01110 2 years ago

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Firefox update 63.0.1 is "super" slow. Nothing in the fix suggestions works.

This has been an ongoing problem that started, first with update 63.0, and continues with update 63.0.1. I have tried multiple fix suggestions, including the very disappo… (read more)

This has been an ongoing problem that started, first with update 63.0, and continues with update 63.0.1.

I have tried multiple fix suggestions, including the very disappointing "refresh Firefox" option. While that did nothing to cure the problem, it did wipe out every saved password. That, to be blunt, really ticked me off. It says this fix solution will keep our saved information, with no mention of erasing passwords.

Second, I changed the Network Settings as directed, from Use system proxy settings to auto-detect proxy settings for this network. I have been cautioned NOT to use the no proxy option, because it has a chance of rendering some websites unavailable. Not interested in messing up my browsing experience any worse than these recent Firefox updates have accomplished by themselves.

All these problems aside, my biggest disappointment is in the total lack of communication from Mozilla. While I value the Firefox ideology and the mission to provide a more private internet browsing experience, all this is worthless to me if my pages load at something akin to dial-up speeds.

At this juncture I have no choice but to use Google Chrome until someone can provide me with a workable solution, a solution that doesn't send me back to square one with all my saved Firefox information. If that is the only remedy, I might as well switch my default browser now and begin to re-acclimate myself to the changes.

Thanks.

Asked by ProfessorCNut 1 year ago

Answered by ProfessorCNut 1 year ago

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Firefox Sync Lost Bookmarks

After signing in to my Firefox account the history is still present but all my bookmarks from the account are gone. I tried on both Windows and Android and none of my sav… (read more)

After signing in to my Firefox account the history is still present but all my bookmarks from the account are gone. I tried on both Windows and Android and none of my saved bookmarks are showing.

Asked by coolprash 2 years ago

Answered by Shadow110 2 years ago

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BOOKMARKS GONE!

Something happened and all my bookmarks are gone and the old Firefox data folder on my desktop was deleted by accident. I have looked everywhere and done system restores.… (read more)

Something happened and all my bookmarks are gone and the old Firefox data folder on my desktop was deleted by accident. I have looked everywhere and done system restores. How do I get them back? Does Firefox support offer screen sharing support?

Asked by granturinos 2 years ago

Answered by jscher2000 2 years ago

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Lost top sites and unable to create new ones

Suddenly today when I opened Firefox, the Top Sites section on my new tab page had only blank icons. I previously had several pinned sites. I'm also unable to manually ad… (read more)

Suddenly today when I opened Firefox, the Top Sites section on my new tab page had only blank icons. I previously had several pinned sites. I'm also unable to manually add any top sites. If I try to add a new top site, and enter a name and URL, when I click the "Add" button, nothing happens. No new site is added. I have uninstalled, rebooted, and reinstalled Firefox several times with no success. I also went into about:Config and saw that for the item browser.newtabpage.pinned, the value contains all the URLs for my pinned sites. They're just not appearing on my new tab page and I'm no longer able to manually add any top sites. Also, none of the sites I visit now show up, they're all just blank icons. I'm using Firefox version 62.0.

Asked by pfconn 2 years ago

Answered by Shadow110 2 years ago

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My firefox updated and I´ve lost all my passwords. No, I don´t use AVG. I need my passwords back.

I opened my Firefox yesterday and it had updated. I don´t use AVG, and this is the only thing I´ve found when I look up the issue. With this new Firefox update I´ve lost … (read more)

I opened my Firefox yesterday and it had updated. I don´t use AVG, and this is the only thing I´ve found when I look up the issue. With this new Firefox update I´ve lost ALL OF MY PASSWORDS. I am extremely upset. How do I recover these?

Asked by lourdes.santaballa 10 months ago

Answered by lourdes.santaballa 10 months ago

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Lost all data after regular update

My laptop just started up and Mozilla updated automatically to newer version 58.0.2 (64-bit). All bookmarks and previous data is missing. Just checked files under the pro… (read more)

My laptop just started up and Mozilla updated automatically to newer version 58.0.2 (64-bit). All bookmarks and previous data is missing. Just checked files under the program's folder and all previous data is gone from there too. I want to retrieve my previous data, so please any advice is welcome

Asked by puchu6 2 years ago

Answered by puchu6 2 years ago

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How do I recover lost history and bookmarks from Time Machine.

I know this Q was asked recently but I cannot follow the disjointed and part missing thread. Would appreciate if someone could give me a complete reply. I know how to d… (read more)

I know this Q was asked recently but I cannot follow the disjointed and part missing thread. Would appreciate if someone could give me a complete reply. I know how to display hidden files and find my Application Support folder but profile files are all several years old. I have up to date Time Machine backups.

I am running Firefox 58.0.2 on OSX but inadvertently ran Firefox 34 and now my v58 has lost all history and bookmarks.

Asked by praylett 2 years ago

Answered by praylett 2 years ago

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cannot export of backup bookmarks

I recently had a power failure, which meant that Firefox didn't close down properly when the PC powered down. When I restarted, Firefox had lost all of my previous settin… (read more)

I recently had a power failure, which meant that Firefox didn't close down properly when the PC powered down. When I restarted, Firefox had lost all of my previous settings, ie bookmarks, passwords etc, so I have tried to recreate a profile which contains all of the previous elements. However, there is clearly something wrong & although I have deleted the places files & run the "Refresh Firefox" utility, these continue. My main bugbear at present is that I cannot either backup my bookmarks file, or export it in HTML format, in order to even consider creating a brand new profile. I have also noticed that my new profile has a bookmarksbackup folder, but is never getting populated with any content. I do have an old profile which I have used to recreate the profile that I am using now, but I am beginning to wonder whether there is some sort of corruption in the files contained, which means that I am simply recreating the problems, over again. I have a number of other quirks & eccentricities, ie the clear downloads button doesn't always work & all of the small icons on my bookmarks have disappeared & show no sign of refreshing, even though a week has elapsed since the original "crash". So, are there other files that I need to delete / recreate in my profile, in order to get back to normal functionality ?? As I say, my biggest current problem is not being able to backup or export my current bookmarks file - it says that it is being done, but no files are actually created. Oh, and I can create new bookmarks, but once again, the small icons which use to be created, no longer appear. Many thanks for any assistance out there.

Asked by intarest 3 years ago

Answered by intarest 3 years ago

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New clear profile every time after Firefox update

Hello. In organization we like to use Firefox as default browser. But we have a every day problem with profiles. After update, Firefox create new profile and not copy use… (read more)

Hello.

In organization we like to use Firefox as default browser. But we have a every day problem with profiles.

After update, Firefox create new profile and not copy user data to it. So user lost hes tabs, extensions, history and e.t.c. We can see two or more profiles for one user.

For example user logon to computer with Firefox version 68.0.1. Firefox automatically update to 68.0.2, and user now have new profile without custom data.

profiles.ini looks like:

[Install308046B0AF4A39CB] Default=Profiles/6qa5a710.default-release Locked=1

[Profile1] Name=default-release IsRelative=1 Path=Profiles/6qa5a710.default-release

[Profile0] Name=default IsRelative=1 Path=Profiles/xu3ic03g.default-1561039332923 Default=1

[General] StartWithLastProfile=1 Version=2

We create powershell script for workaround issue. Script copy files from privies profile: $profileCurrent\*.sqlite" $profileCurrent\sessionstore.jsonlz4" $profileCurrent\extensions\*.*" $profileCurrent\*.json"

You mast know that in organization we user roaming profile and ue-v, so users can logon on any computer. Some computers can be with older Firefox version like 68.0.1 or new one like 68.0.2.

Please help find solution for this issues. Can Firefox account help with this? Or we mast create some more clever script?

Thank you.

Asked by denis.pasternak 1 year ago

Answered by denis.pasternak 1 year ago

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Not able to recover previous session after Firefox update and crash

Hello, my problem is as follows: I had a session open when i updated Firefox. It closed the browser however Firefox didn't show me any indication that it was updating so … (read more)

Hello, my problem is as follows:

I had a session open when i updated Firefox. It closed the browser however Firefox didn't show me any indication that it was updating so i tried open it again. Right that moment the update window showed up and somehow Firefox crashed. When i opened it again, my previous session was lost and i have no way of retrieving it. There is no option popping up in the menu that says 'Restore Session' and other methods that i have seen online are a bit difficult to understand.

Also the sessions i can recover are all after Firefox kinda crashed/Firefox updated so i don't know how to get my old session back. The session i want to recover is before i updated to Firefox 62.0 on the 10th, September. (Time stamp would be around 5:30pm CEST)

Oh and i have seen this thread (https://support.mozilla.org/en-US/questions/1204253) and i tried doing it, but the session i want back is not there.... does that mean worst case scenario happened and i won't be able to get my session back? ;____;


This may be a dumb question but would reseting my windows version to 9th, September help? I mean it would erase the update i did for Firefox and should (as much as i know <.<) also reset the setting for Firefox to yesterday's ones correct? But would that help since my problem is on the net surface and not a computer problem >.>


ps: i wanted to upload pictures but it somehow doesn't let me, so if you need them, please tell me and i will try to send them.

Asked by JaVe94 2 years ago

Answered by jscher2000 2 years ago

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restore bookmarks

Greetings, I have been unable to restore my previous bookmarks due to the recent Firefox update. I have tried to ctrl+shift+B and try to import my bookmark in the backup … (read more)

Greetings,

I have been unable to restore my previous bookmarks due to the recent Firefox update.

I have tried to ctrl+shift+B and try to import my bookmark in the backup file in my profile folder but whenever I try to import my bookmark from the backup folder it says "unable to process backup files".

Ive also tried to import them from html link using the link I got here ; https://www.jeffersonscher.com/ffu/bookbackreader.html , it doesnt work, tells me the download "failed"..

I also tried to change the file extension from .jsonlz4 to .json ,still not working...(unable to process file).

Please help me get my bookmarks back, this is so frustrating.. Also needless to say im totally clueless in terms of computers (I am 62 years old),It took me 2 hours to understand and try to follow the instructions in similar post, Im not even joking... could you please use simple language and instructions in order to help ?

Thank you.

Asked by eTeRNaL_DrEaMeR 1 year ago

Answered by jscher2000 1 year ago

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Migrated from firefox ESr to firefox, bookmarks and passwords are not imported

Going from ESR to regular firefox bookmarks and saved passwords are gone. Import does'nt have an option to import from ESR version. How do I get my bookmarks and saved … (read more)

Going from ESR to regular firefox bookmarks and saved passwords are gone. Import does'nt have an option to import from ESR version. How do I get my bookmarks and saved passwords back?

Asked by Flyer7000 2 years ago

Answered by Flyer7000 2 years ago

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My bookmarks are duplicating exponentially. I added 2 new bookmarks and now they are 100s.... How can I cancel them and restore the original bookmarks?

After saving two some new bookmark, I found out on my other 2 pcs (synchronized with a third one) that the bookmarks I've added were just multiplied X times, where X stan… (read more)

After saving two some new bookmark, I found out on my other 2 pcs (synchronized with a third one) that the bookmarks I've added were just multiplied X times, where X stands for hundreds..... How can I restore my bookmark menu? What is the problem? Is it possible to delete more bookmarks at a time?

Asked by Aaron123 1 year ago

Answered by Aaron123 1 year ago

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Bookmarks and backups disappeared. Worked fine at last shutdown, next startup gone, no updates. How do I fix?

Turned on my computer, loaded Firefox and bookmarks gone. Backup gone. No updates or changes. Worked fine and all there prior to shutdown last use. Restarting compute… (read more)

Turned on my computer, loaded Firefox and bookmarks gone. Backup gone. No updates or changes. Worked fine and all there prior to shutdown last use. Restarting computer - no change. Scanned - no viruses/malware. Other user, my wife still has hers, just mine are gone.

Where are they and how do I get them back? Why are they gone?

Asked by zelo 2 years ago

Answered by zelo 2 years ago

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I've lost on my passwords!

I have my firefox account on 2 computers. In one of the two, I've suddenly lost all my saved passwords. I noticed that after a firefox update, there's an extra installati… (read more)

I have my firefox account on 2 computers. In one of the two, I've suddenly lost all my saved passwords. I noticed that after a firefox update, there's an extra installation folder (now at C:\Program Files(x86) and the "old" installation was at C:\Program Files. How do I copy the saved passwords file from one folder to another? By the way, all my saved passwords are shown perfectly on the other computer... is there a way to migrate them?

Thanks

(Windows 10, Firefox 63.0)

Asked by talxcore 1 year ago

Answered by FredMcD 1 year ago

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Onetab saved items gone after firefox update

A couple of Firefox updates ago, I lost everything I had saved in OneTab. I didn't export or otherwise save partly because they had always been there after the update. Is… (read more)

A couple of Firefox updates ago, I lost everything I had saved in OneTab. I didn't export or otherwise save partly because they had always been there after the update. Is there any way to recover them? (probably 100+)

Asked by cyteen 1 year ago

Answered by jscher2000 1 year ago