Firefox Support Forum

I am a Salesforce (improveit! 360) user, exclusively browsing with Firefox for over 12 years without any problems. The most recent Firefox update 125.0.2 (64-bit) has caused an issue with my staff calendar. I have reached out to improveit! 360 they are a force.com developer and they will not help, said the error is caused by Firefox interpreting the code. I have figured out a work around to get the calendar to load correctly for a short term solution. Below is a screenshot of the error, any help would be greatly appreciated.

Sorry, posted recently and had then trouble finding out how to respond to help offered (jscher2000)! Noticed that the email version was "no-reply" so I didn't figure that would work! So, I tried to 'cut and paste' my reply (on a smartphone) and I ended up losing even the email reply text so here is a reconstruction. I tried the suggestions in order and the first one didn't have a "Restore previous session" option and the second one had "Recently closed windows" greyed out! And, when I entered "about.support" in the address bar (top rightish), I received a notice that I couldn't reach Google (Remember that I don't currently have internet access on my laptop). So, no joy there either! Can I not just change some current setting to prevent Firefox v 115.9lesr from saving the current 'Windows' and Tabs so that, when I again open Firefox, the previous session 'Windows' and Tabs would be used?!?

The latest updated to Firefox for Mac (125.0.2) has completely scrambled accessing my bookmarks. Before the update I could type T in the search bar and up popped the URL for The Globe and Mail; or N and the URL for the New York Times popped up. (This works because no other bookmark begins with these letters.) Both are in my Toolbar (no bookmarks have actually changed or disappeared with the update). Now when I type T, a completely different URL turns up, plus a drop-down menu of other URLs randomly selected from any of my bookmark lists IN WHICH A T APPEARS ANYWHERE in it; and when I type N, a website I've NEVER EVEN SEEN BEFORE (name.com) shows up, plus a drop-down menu with URLs from my bookmarks that contain an N anywhere in the URL. Why is this happening, and how to fix it? Please don't tell me I have to switch back to Safari.

I use Outlook.live.com Hotmail and recently a PopUp Message appears asking me to:

Add outlook.live.com as an application for mailto links.

Microsoft Customer Service said it was not something they initiated and likely a Firefox issue.

It does not seem safe to click on a random link like this without any explanation. Each time I log in, the same message appears.

Could someone please explain what this is for and how I can stop it from popping up each time I log into Hotmail?

All of a sudden the map function won't work with firefox on www.realestate.com

checked add on's , extensions and nothing there...

works on chrome...

attached screenshot

SAS booking site blocks me when I try to book flights because it thinks I'm a BOT. I was advised by SAS to use Microsoft Edge and I didn't have any problems. I've used Firefox for years and I don't want to change to Edge. Thanks Neil Tarbet

For about 6 months now, I've been having a strange problem with Firefox leaving behind ghost entries on the Win 11 taskbar.

I have a laptop attached to a dock which is connected to multiple monitors. If I have a FF window open on one of those external monitors and disconnect from the dock, all the tabs that were open in that FF window will become ghost entries on the taskbar. (see attached image).

It doesn't matter if I close FF entirely, these entries remain until I restart the computer. If I click on one of them, it opens up a brand new, blank FF window.

Has anyone else experienced this or have any idea what might be going on? I tried doing some investigating a few weeks back and I remember finding something in the task manager about COM Surrogate that seemed connected, but I didn't get beyond that.

At one time, I was able to swipe left on my trackpad and go back to the previous page on firefox. I can't seem to find where to set that preference. I'm running MacOS.

I’m using the official ShadowsocksX app to relay network connections through a Shadowsocks server, and Firefox seems to be having compatibility issues. The browser does not load pages when proxy settings are set to “auto-detect” or “use system:” I’m getting the “Unable to connect” error message. Manually setting the SOCKS host to 127.0.0.1:XXXXX does fix the problem, but that also means I have to switch back to “system” whenever I turn Shadowsocks off.

Neither Safari nor Chrome requires manual action to relay connections on the same computer.

On a different computer, I’m using the Outline client to connect to the same Shadowsocks instance. Firefox does not have issues with that.

i am using firefox developer edition version 126.0b3 (64-bit) on linux mint with an x11 desktop and for some reason the drag and drop breaks frequently.

i think i have figured out how i can consistently recreate the bug as well as sort of fix it temporarily.

i start with a newly launched browser. everything works fine. but then if i attempt to drag and drop something shortly after i drag and dropped something else and it did the little animation where it returns to its original position, i find that i cant drag and drop anything FROM firefox to anywhere else. and i also cannot rearrage tabs.

it seems to fix itself whenever I drag something from another program TO firefox successfully such as text into a textbox, or a .html file into the window to view it.

For one site I go to there is an internal menu where I should be able to scroll down. In Firefox, there is no option on the right side for me to scroll down...but in Chrome I have no problem. The owner of the website said it should work in Firefox but it's not. I have attached images from the 2 browsers. I have attached 2 screenshots. For Chrome you can see to the right of the numbers under the Acct # column that I can scroll down. But in Firefox I don't have that option to scroll down to see entries at the bottom of the list.

Help! How can I fix this so I can scroll down in Firefox for this sub-menu item?

Thanks, Steve

I have Firefox 124.0.2 running on Windows 11. For some reason, I can't update Firefox. When I manually download the update file, it appears to run Ok, but the version doesn't change. If I go to settings and click on "Check for Updates" is comes back and says Failed to Check for Updates. How do I fix this?

Originally reported on April 11th /questions/1444593: I have Windows 11 and the Firefox 124.0.2 browser. I cannot update to the latest version of Firefox. I receive an error message "Failed to update". I've uninstalled and reinstalled the browser, ran the install utility selecting update, nothing seems to work. Please help

Lest update to 15.9 all my extensions are now disabled. Missing Lastpass and Surfshark from my menu bar. Doesn't seem to be any way to Enable them from Extensions screen.

I reloaded Lastpass from their site and this is now working on my Menu bar.

But what happened to cause this

Almost every time that I open a new session of Firefox I get a message that there is a problem and it needs a refresh, which removes the extension I use all the time. Any ideas why this keeps happening over and over and what I might to resolve the problem?

Is it possible to import bookmarks for a different Mozilla account. Apparently I have 2 different Mozilla accounts. I had been using (I'll call it account #1) for quite a while, and recently subscribed to Mozilla VPN service. When I subscribed i gave it login info for "Account #2". How can I keep the logon info for the VPN, and get my bookmarks imported from the old (routinely used account #1) ? Or, can I change the VPN service to the old account (account #1)? I know how to add another device to the VPN account, but the "accounts" are on the same "device".

Thanks...

I keep getting this message every time I try to access a website I haven't accessed for a while : see attached graphic.

How can I get this to stop ?

Windows 11 Firefox browser 125.0.1

In Proton Mail, when I receive an email with an picture attached inline, I get the following error message: "Your browser could not verify the remote server's identity. The image might be hosted using the http protocol." Is this issue with settings in Proton or Firefox? How do I fix this? See image below. Thank you.