Forum? What Forum?

Where is the Forum? This is a FAQ-Site, not a forum? Why do you make it extra hard to file a bug? Or to go on an actual forum/board? What community is supposed "to help"?… (read more)

Where is the Forum? This is a FAQ-Site, not a forum? Why do you make it extra hard to file a bug? Or to go on an actual forum/board? What community is supposed "to help"?

Asked by millidaw 1 month ago

Last reply by millidaw 4 minutes ago

How do I contact Mozilla Firefox to ask if I'm able to get my profile backup off their cloud server?

How do I contact Mozilla Firefox to ask if I'm able to access to my Firefox profile on their cloud server? Windows 10 would not update so I contacted Microsoft Support an… (read more)

How do I contact Mozilla Firefox to ask if I'm able to access to my Firefox profile on their cloud server?

Windows 10 would not update so I contacted Microsoft Support and a technician spent two days trying to various methods to get the updates installed on my computer. After several failed attempts it was determined a Windows "reset" was needed. The reset stated it would uninstall apps but save user data. However, it appears the reset uninstalled and wiped my profile off the computer.

I've already asked a previous question using the Mozilla Firefox support section and verified the profile is in fact gone. No backups are available to rollback using Firefox and the backup profiles in the "Windows.old" and "Windows.old(1)" both contain saved profiles from after the reset.

It sounds like my last option is contacting Mozilla directly to verify my account information and see if they can access my profile on their cloud server?

So how does someone do that? Thanks

Asked by AlatorreInWA 8 hours ago

Last reply by AlatorreInWA 15 minutes ago

Why is page loading so slow recently?

Did a Windows update or Firefox update cause page loading to get really slow recently? Chrome seems to have same problem. I am using latest Firefox 82.0 and latest 2004… (read more)

Did a Windows update or Firefox update cause page loading to get really slow recently? Chrome seems to have same problem. I am using latest Firefox 82.0 and latest 2004 Windows 10, Norton Security Suite, & Roboform. Any idea what changed in last couple days?

Asked by Howard Steeley 2 hours ago

Bookmark consolidation

Firefox is my default browser. It’s bookmark manager is incredible! However, I have many Firefox (and other browser) exported files I need to consolidate. The Firefox boo… (read more)

Firefox is my default browser. It’s bookmark manager is incredible! However, I have many Firefox (and other browser) exported files I need to consolidate. The Firefox bookmark manager is so good I can drag and drop bookmarks from these other files into Firefox.

I want to consolidate these bookmarks using the Firefox bookmark engine, but not by interfering with the bookmarks currently in Firefox. Also, since this will take a while, I don’t want to export my current Firefox bookmarks; clean out my current bookmarks; and spend the next two weeks using other browsers while I employ Firefox to clean up my bookmark situation.

Three Questions 1) Can I bring up another/unique Firefox window (like an earlier version; a separate window; a second install that I can open/close separate from the install I’m using now) that I can scrub clean of all bookmarks use it to rebuild all my bookmarks by dragging/dropping bookmarks from my many saved .html bookmark files--WITHOUT MESSING WITH MY CURRENT BOOKMARKS? 2) Alternatively, is it possible to just install the Firefox bookmark engine, separate from the Firefox browser? 3) Also, is there a simple way to instruct Firefox’s bookmark manager to delete duplicate bookmarks?

Thanks

Asked by jar22jar 2 hours ago

Duplicate Logon and Passwords in Password Manager after Importing from Chrome

I have been using Firefox for a while. And then I had a different customer laptop which did not have one and I could not install anything. So I used Chrome. Now with a ne… (read more)

I have been using Firefox for a while. And then I had a different customer laptop which did not have one and I could not install anything. So I used Chrome. Now with a new laptop when I try to import the settings into Firefox, there are multiple duplicate entries found.

Is there an automated way to run through the same and clean it up?

Asked by Deepak K Vasudevan 13 hours ago

Last reply by Deepak K Vasudevan 3 hours ago

Firefox 81.0.2 (and before) saving JPGs as PNGs

For some time now, Firefox has been incorrectly identifying the type for a large percentage of JPG images, and saving them with the PNG suffix instead. Graphics programs … (read more)

For some time now, Firefox has been incorrectly identifying the type for a large percentage of JPG images, and saving them with the PNG suffix instead. Graphics programs cannot open such mislabelled files, requiring me to manually find and rename such files to give them the proper .JPG suffix to match their file type.

This is far beyond a minor issue, and needs to be addressed immediately. Please. Any suggestions on how to deal with this?

Asked by Bobby 5 hours ago

Last reply by Bobby 3 hours ago

Firefox

Dear Mozilla support, I just switched to firefox and Im having an issue with youtube. When i go to a channels videos and scroll down the page and open a video, when i com… (read more)

Dear Mozilla support,

I just switched to firefox and Im having an issue with youtube. When i go to a channels videos and scroll down the page and open a video, when i come back to the previous tab the page resets up to the top. I dont know if this is a scroll anchoring issue or a memory limit issue, Im not sure. Here is how i can replicate the issue every time:

1. go to youtube.com 2. select a channel. 3. go to videos on the channel. 4.sort videos by date (oldest). 5. scroll down a lot and open a random video in a new tab. 6. watch video in full screen for 1 minute. 7. stop video and go back to the first tab. 8. first tab has now reset to the top.

I'm on firefox version 82.0 (64-bit) and i only have ublock origin extension installed. I do not experience this issue with chrome. Please advice.

Thank you.

Asked by uketommyv 10 hours ago

Last reply by uketommyv 4 hours ago

Every time I open Firefox it acts like it's my first time

Every time I open Firefox it acts like it's my first time. It asks me to log in, forgets any bookmarks I created, forgets the home page I set...everything. This computer … (read more)

Every time I open Firefox it acts like it's my first time. It asks me to log in, forgets any bookmarks I created, forgets the home page I set...everything. This computer is less than a month old; the first thing I did with it was add Firefox. But if it can't remember anything, I'll be forced to switch to Chrome. Can anybody help me?

Asked by whatsitsgalore1 2 weeks ago

Last reply by whatsitsgalore1 4 hours ago

problem with printing

When printing mutual funds performance reports from TD.com/ca and Horizonsetfs.com I am unable to print report as shown on screen (but could a few weeks ago). Had to to … (read more)

When printing mutual funds performance reports from TD.com/ca and Horizonsetfs.com I am unable to print report as shown on screen (but could a few weeks ago). Had to to Edge to print reports. Want to print reports as before - please help.

Asked by scholtee 4 hours ago

Latest vrsion of Firefox is logging me out of sites.

Firefox, latest version, keeps logging me out of sites. I have tried all troubleshooting suggestions offered on the web that I could find, short of starting all over by r… (read more)

Firefox, latest version, keeps logging me out of sites. I have tried all troubleshooting suggestions offered on the web that I could find, short of starting all over by resetting profile, which I do NOT want to do.

Anyone have any suggestions other than the standard ones about cookies, preference settings having to do with cookies, private browsing, deleting all cookies, deleting cookies files in profile folder, extension issues, etc?

Thank you!

Asked by lkutchermusic 5 hours ago

Last reply by lkutchermusic 4 hours ago

Google login and outdated Plugin.

Hi! I am opening this help, because for some months, that I have been using Firefox on Kubunto, it is impossible to log into Google. YouTube is the way I left it in Print… (read more)

Hi! I am opening this help, because for some months, that I have been using Firefox on Kubunto, it is impossible to log into Google. YouTube is the way I left it in Print. And it has a plogin that doesn't update for anything. Which is the Widevine Content Decryption Module provided by Google Inc.

This has brought me a lot of frustration when using firefox on Kubunto. But as I use the system only on the Pen Drive, I have no plans to install Chorme. Because I need the system only there and now.

Of course, I tried in many ways to correct my problem. I even formatted this Kubunto system. I tested with other linux systems. But they all have a problem with the same plugin, in firefox.

Could someone help me with this problem? I always used everything normal. It only started to happen about 3 months ago.

Asked by Zanguet 4 hours ago

URL bar autocomplete stopped working

I've used Firefox for several years. Up until recently, anytime I would type the beginning of a heavily visited site, I could simply hit enter and it would autocomplete t… (read more)

I've used Firefox for several years. Up until recently, anytime I would type the beginning of a heavily visited site, I could simply hit enter and it would autocomplete the website for me. It doesn't do that anymore, and I either have to type out the entire website, click it in the 'suggestions' that drop down, or click it in my bookmarks. I used to be able to type 'gmai' and hit enter to go to gmail, now it just searches 'gmai' on Google. Is there some setting I'm missing? This is extremely frustrating.

Asked by DILeakstudios 5 hours ago

Firefox has changed my secondary color from brown to white

I am running firefox 82.0, 64bit. I came home today and when i opened firefox to my home page, the primary theme/background is the same, but the text boxes are now pure … (read more)

I am running firefox 82.0, 64bit. I came home today and when i opened firefox to my home page, the primary theme/background is the same, but the text boxes are now pure white. I had them set to a brown color, and chrome shows my homepage with the correct text box color of brown. I have tried using Options/fonts and colors, and it does nothing. What do I need to do to get the text box backgrounds back to a more soothing contrast color?

Ed

Asked by cedevans 5 hours ago

Firefox isn't working with macOS Catalina

I just upgraded to Catalina OS and Firefox either freezes or crashes and I need constantly reboot the computer. This is a similar problem i have on Chrome as well. Please… (read more)

I just upgraded to Catalina OS and Firefox either freezes or crashes and I need constantly reboot the computer. This is a similar problem i have on Chrome as well. Please help with any suggestions. Remote learning for grade schoolers is difficult enough.

Asked by kathrynnt 5 hours ago

Windows Tablet Environment

In Windows 10, in a tablet environment, things aren't working properly. I'm referring primarily to the onscreen keyboard. In Windows Tablet mode, an onscreen keyboard sh… (read more)

In Windows 10, in a tablet environment, things aren't working properly. I'm referring primarily to the onscreen keyboard. In Windows Tablet mode, an onscreen keyboard should appear in address bar and text fields. Firefox is killing that onscreen keyboard. The keyboard appears, but then immediately disappears. There also is a visual glitch occurring in the title-bar simultaneous with the killing of the OSK (on screen keyboard). This only happens in Firefox. OSK in MS Edge functions great for example. In desktop mode, but still physically in a tablet environment (Lenovo Thinkpad Yoga X1, folded, portrait mode for example), no OSK appears at all anywhere. This is not working well for me and will likely be a problem for others as we continue to approach the future. I truly hope that Firefox prioritizes Windows 10 tablet environments. It really is going to be important to many users.

Asked by steve 6 hours ago

Zip Files are being changed to "Attachment.ashx"

When trying to download a Zip File from the web something is changing the from the Zip file to a generic file called "Attachment.ashx" I can't find any other information … (read more)

When trying to download a Zip File from the web something is changing the from the Zip file to a generic file called "Attachment.ashx" I can't find any other information regarding this sort of thing.

Asked by treweston121 7 hours ago

Last reply by treweston121 6 hours ago

Certificate Manager > Servers > Where does Firefox see this information?

Hello. I'm not sure how this happened, but I have a listing in Servers in the Certificate Manager with the following information: Server: www.bignox.com:443 Certificate N… (read more)

Hello.

I'm not sure how this happened, but I have a listing in Servers in the Certificate Manager with the following information:

Server: www.bignox.com:443 Certificate Name: VMware Lifetime: Permanent

Trying to go anywhere with bignox.com does not work as its using the VMware certificate for some reason. If I delete it and go to the site, Firefox says the site is not trusted. I cannot get to bignox.com via any other web browser (Edge, Chrome, etc..) as I get the same type of security warnings. I do have vmware on my computer. I can connect to bignox.com just fine inside the VMware. If I uninstall the VMware, then I get security exceptions.

My question is, where does Firefox see this information? I have no idea how this happened, but I would like to get rid of this association.

Thanks

Asked by fettsvett201 10 hours ago

Last reply by fettsvett201 7 hours ago

Malicious link

Whenever I open firefox lately, my virus catcher (Kespersky) comes up with this message "Malicious link Blocked flplayer" I have scanned the computer for this file but it… (read more)

Whenever I open firefox lately, my virus catcher (Kespersky) comes up with this message "Malicious link Blocked flplayer" I have scanned the computer for this file but it does not show up. I am running windows 10 Has anyone else had this problem and know how to remove it

Asked by tonedeaf 2 days ago

Last reply by tonedeaf 7 hours ago

Firefox in Site Specific Browser Mode not expanding my dropdowns with the Mouse Click.

I am launching a website in the Site Specific Browser (-ssb) mode from a command line. Command Line: firefox.exe -ssb https://appsrv38-eam.rizing.io:443/sap/bc/ui5_ui5/… (read more)

I am launching a website in the Site Specific Browser (-ssb) mode from a command line.

Command Line: firefox.exe -ssb https://appsrv38-eam.rizing.io:443/sap/bc/ui5_ui5/vesta/ge_lam_c/index.html?sap-client=200&&geoid=FLG01AGP&&lrpid=0100000032&&sapobject=NO&&strno=U-G-D-OH-M-44224-028

This site has dropdowns (HTML Select Elements):

<select class="inputInfo" id="objTypes" ></select>  

After I launch the website the dropdowns will not expand with a mouse click. I have posted a screenshot of the site. If it is launched in -ssb mode the dropdowns will not expand. If I launch the site in -kiosk mode or with a normal Firefox browser the dropdowns expand fine. Everything works as it should. Its just with the -ssb mode that I am having these issues. I am populating the dropdowns with some Javascript but I have used normal HTML to populate the dropdowns as well but neither will expand in -ssb mode.

If anyone has any idea of why this is happening please let me know.

Thanks, Ray

Asked by ray.duke 7 hours ago