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Not able to access some features

I have used Firefox for ages now and love it. I have noticed in the last few months that some functions on some web sites are not able to be accessed. Such as submit, pl… (read more)

I have used Firefox for ages now and love it. I have noticed in the last few months that some functions on some web sites are not able to be accessed. Such as submit, place an order, and the like. I have to use another browser. Is there any reason for this as I really don't like to use any other browser other than Firefox but it seems to be that I have to. Is there some way that I can get around this?

Asked by Teesh 2 months ago

Last reply by jonzn4SUSE 2 months ago

Right Click Menu is Broken

My Firefox desktop app recently updated. After it updated, I now cannot access anything by right clicking. When I right click, a giant window of options shows up (see ima… (read more)

My Firefox desktop app recently updated. After it updated, I now cannot access anything by right clicking. When I right click, a giant window of options shows up (see image). It doesn't change no matter what I click on. When I try to select something in the giant window of options, nothing happens. I'm having a very hard time with it, particularly because I can't open links into new tabs now.

Asked by apoquogue 3 months ago

Last reply by cor-el 2 months ago

Session Lost due to Firefox Crash

Hi, my session with a lot of open tabs has been lost due to a crash. In the profile folder, the recovery and previous files in the sessionstore-backups have been deleted.… (read more)

Hi, my session with a lot of open tabs has been lost due to a crash. In the profile folder, the recovery and previous files in the sessionstore-backups have been deleted. I tried to recover them using shadow explorer, but these files are corrupted, so I've had no success reading them. Is there a way to fix the corrupted files? Alternatively, because I've had sync enabled for open tabs, is there a log for past open tab synchronizations? If this was stored on the cloud, it may be possible to retrieve that table and restore the list of open tabs that way?

Asked by Darkmight11 4 months ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Deleting all my bookmarks at once

I want to delete all my bookmarks at once -- I have nearly 1,500. I already asked this question and the response I got showed me how to do this by selecting each one at a… (read more)

I want to delete all my bookmarks at once -- I have nearly 1,500. I already asked this question and the response I got showed me how to do this by selecting each one at a time. I want to delete them all, AT ONCE!

Not selecting each one and holding down the CTRL key.

Btw, I already explained this ... so, is there a way. I've tried uninstalling and reinstalling and not keeping the former settings. But the stupid bookmarks keep coming back!

Asked by tomcalwriter 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

New AI Side Bar

I have used Firefox for longer than I care to remember and have never had any problem with it but this morning I switched on my PC and a new AI side bar has appeard on th… (read more)

I have used Firefox for longer than I care to remember and have never had any problem with it but this morning I switched on my PC and a new AI side bar has appeard on the left and I don't want it. Can you please make it so we can remove it and looking around the internet, I know I'm not the only one with this opinion.

Asked by wellseyuk 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Constant error "PR_CONNECT_RESET_ERROR"

I use Firefox Developer, on many sites, for no apparent reason, the error "Error establishing a secure connection" started popping up (error code: PR_CONNECT_RESET_ERROR.… (read more)

I use Firefox Developer, on many sites, for no apparent reason, the error "Error establishing a secure connection" started popping up (error code: PR_CONNECT_RESET_ERROR. Even on YouTube, where everything was ok before, it's all crap now. HELP PLEASE

Asked by BunnyGe 5 months ago

Last reply by jonzn4SUSE 5 months ago

Recieving 403 errors in firefox but nowhere else

I often receive a 403 error when using Firefox Every time, before this happens, I get the unsafe website warning and then the 403 error when I continue anyway I am usi… (read more)

I often receive a 403 error when using Firefox Every time, before this happens, I get the unsafe website warning and then the 403 error when I continue anyway


I am using the latest version at the time of writing These errors only occur on my desktop PC I have tried to replicate this issue on both my phone (Android) and another laptop(Windows 11) but all the websites work normally on there.

I have tried the following, none of which have any effect:

  • Clearing cookies
  • using Troubleshoot mode
  • Restarting
  • Changing Useragent
  • Using "Forget about this site"

The following do fix the issue

  • Using a VPN
  • Using Google Chrome
  • Running Firefox in another profile

Going through the privacy and security tab and reseting all the settings sometimes works but only temporarily

The following are a few websites where the issue occurs

  1. https://kdice.com/
  2. https://latinitium.com/
  3. https://theysaidso.com/
  4. https://opensource.org/
  5. httpe://obsidian.rocks/

Asked by Thomas Harris 4 months ago

Last reply by PavelkoT 4 months ago

black pages in pdf files

i'm on windows. Suddenly, PDF files that I open have black pages. I checked that the default setting is to open pdf files in Firefox, as always. refreshing doesnt work. A… (read more)

i'm on windows. Suddenly, PDF files that I open have black pages. I checked that the default setting is to open pdf files in Firefox, as always. refreshing doesnt work. Any ideas what is wrong?

Asked by M F 4 months ago

Last reply by jonzn4SUSE 3 months ago

PDFs now appearing totally black

Firefox has been used to open PDFs. Suddenly, all the PDFs appear as totally black. If I hover over the tab for that PDF, it shows the little representation as normal wh… (read more)

Firefox has been used to open PDFs. Suddenly, all the PDFs appear as totally black. If I hover over the tab for that PDF, it shows the little representation as normal white background. This just happened. Don't know how to correct for this.

Asked by onlythevee1 3 months ago

Last reply by jonzn4SUSE 3 months ago

Can I keep my firefox when I updaate to windows 11

I have windows 10 at moment, but I know I will have to update to winows 11 soon, but I am worried n case I cannot get my Mozilla back again,. Do I start all over again, … (read more)

I have windows 10 at moment, but I know I will have to update to winows 11 soon, but I am worried n case I cannot get my Mozilla back again,.

Do I start all over again, or when I update will my laptop still recognise my Mozilla account.

To be honest, I cannot remember my Mozilla password...eeek !! thanfully, my Mozilla did.

I only want Mozilla, I do not use anythng else.

Thank you for you help.

Barbara from the U.K. x

Asked by barbra.england 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Firefox end of support for Windows 8 as of March 14, 2025 and the last ''possible and compatible'' update being Firefox 115ESR version

Hi, first time writing here so I don't know what to do or expect. I recently received a warning by Firefox that as of March 14, 2025 Firefox will end support for Windows … (read more)

Hi, first time writing here so I don't know what to do or expect. I recently received a warning by Firefox that as of March 14, 2025 Firefox will end support for Windows 8 (8.1 and below too) and that the last version compatible with Windows 8 is Firefox 115ESR (up to which? Before in Settings Firefox wanted to update from 115.0.3 to 115.0.3ESR now it says 115.1ESR - is this still ok for Windows 8? Are all 115 versions ok or not? Please help because I'm not a computer person, at all, with far too many gaps). Also, what happens after March 14, 2025? Will I be able to keep using Firefox 115ESR version even if I won't be getting any more updates or not? Also, I have extensions (4 ad blockers+Ghostery+VideoDownload helper) which keep updating and the warning said that extensions may not work properly anymore - so I wonder if you know if these above mentioned will in fact be affected or not, because I don't know whether to update them after March 14, 2025 or not because I'm not sure how to go back to a previous version should they not work. Too, I would like to say that you suggest switching to a newer Windows ver. (10 or above) but not everyone really wants to for one reason or another. Personally I find myself fine with Win 8 so far and don't like Win 10 while Win 11 may be too much for my old computer and I cannot afford to buy another. Also I would not attempt to upgrade to Win 10 without help (considering that others more expert had difficulties making it work or reverting back to Win 8) help that I do not have, at all - that's why I'm here now, and I don't really understand how this works either, so... Anyhow, reading on that warning page that after March 14, 2025 you would reconsider your position regarding support for Win 8.1, 8 and below (and knowing also that Chrome and Edge have ended their support - effectively leaving users stranded or forcing them to upgrade to a Windows version unwillingly) I would like to plead with you NOT to follow their example and help us, your supporters, keep using Firefox (which you say is for the people) - like I said many of us have good reasons for keeping on using Win 8.1 or below, so won't you please, PLEASE help us keep Firefox as our browser so that we too may keep using Internet? I know technology goes forward and staying behind makes all more difficult but not all can afford the same things and since I have found that there are a few of us yet I am asking to PLEASE not abandon us as others have done (leaving us to manage the best we can) but consider our plight (I know it might be a challenge for the engineers and developers but surely you can find a solution at least to allow us to keep using Firefox). Thank you.

Asked by spirit dawn 4 months ago

Last reply by James 4 months ago

Disabling "run studies" telemetry breaks websites?!?

This is pretty shady Mozilla. When disabling only one setting: "Allow Firefox to install and run studies" it wrecks this site whether logging is or continuing as guest:… (read more)

This is pretty shady Mozilla.

When disabling only one setting: "Allow Firefox to install and run studies" it wrecks this site whether logging is or continuing as guest:

https://appointment.questdiagnostics.com/schedule-appointment/as-personal-information

Even after logging in and everything running normal, disabling the studies run by Mozilla and a quick refresh breaks the functionality of the page. All cookies were accepted and the sharing of location was allowed. On a fresh, first run, wide open Firefox people. Literally, the only change that was made was unchecking that one box. In disbelief, i tested it over and over.

Why would disabling a telemetry setting, something that should be optional, cause this to happen? Seriously, what could possibly be the reason. I'd love to hear it.

This was the final nail in the coffin to me and this is since the 0.9x days.

(posted from Supermium)

Asked by mrpectate 2 months ago

Last reply by cane 1 month ago