Firefox Support Forum

My old 2009 MacBook Pro broke, got fixed, and now the backup won't transfer. So I need a new Firefox.

OS X El Capitan V10.11.6 is the latest this old computer will handle. On the mozilla.org download page, the app on the .dmg that gets downloaded says it wants OS X 10.12 or later.

I'd appreciate your suggestions.

--Gil

Firefox "Window" drop-down menu is missing open windows. This has happened for a few upgrades. If I add a new blank window, the drop-down menu will fully populate, though if I navigate to any of the other pages, it goes back to being incomplete.

My keeper add-on needs me to enable permissions for a new feature (Access Browser Activity while Navigating), but I can't find anywhere to enable that permission. In my add-on manager page in firefox it lists the Keeper extension, but gives no option to enable the needed permission. Can anyone help me out?

After updating FF to 115.1.0esr (MAC) I cannot get the Walmart website to work. The home page comes up but it immediately goes to the account log in page [ sign in or create your account ] ( https://www.walmart.com/account/login?vid=oaoh&tid=0&returnUrl=%2F ). I have deleted all FF cookies etc.

It has been doing this for several days, since the update.

NOTE: Walmart website works normally on Safari and Chrome. Thank you, Mike

Hello, some years ago I found how to prevent FF to ask for the master password too often. Obviously, this setting involved the about:config editing. Now, I'd like to reduce this time because I'm requested for the master password only at FF launching and I cannot find the options I changed. I looked for options with the word "expire", but it doesn't seem to affect the situation. What was the option I changed? Or what is it now (in case latest FF versions have different options)? Thanks

Is there a way for the new window animation in Firefox for Mac to be disabled?

Safari does not do this, but firefox has a... ~100ms animation for new windows that's extremely frustrating for those of us who do not use tabs (Apple's Exposé/Mission Control obsoletes them).

I haven't found a configuration in about:config, although I've been able to disable a few others.

about.ef2a7dd5-93bc-417f-a698-142c3116864f.mozilla This ‘cookie’ (no size shown) has been showing up on my Firefox ‘manage website data’ since at least March ’23 and it will NOT delete. It may not be 'a real cookie' but I still can’t get rid of it.

When I searched online for that apparent address I found: https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/40175 The info near the top of that site’s page: Torbutton INFO: tor SOCKS: http://expyuzz4wqqyqhjn.onion/static/images/home/png/block-trackers@3x.png?h=70991bcb via --unknown--:cc55771ba6d6e8c6542066863a47e223 SOCKS is a username? And the ‘onion/hidden service’ address cannot be accessed unless using the Tor browser? So that seems a dead end for me.

I have seen 3 other people posting here in the past year about this particular cookie. hobro1 did an uninstall & still had to remove directories manually after getting some answers from several others. blazee decided – based on the answer given by jscher 2000 – that it probably wasn’t dangerous. mekishev 1 received an answer from cor-el that is incomprehensible to me, except for saying ‘it isn’t a real cookie’. I understand it may not 'a real cookie' but then why is it showing up in 'manage website data' where everything else is a cookie?

Can anyone help, please? I’m about to migrate over to a new computer and really don’t want to take this with me. I don’t like the fact that it persists, and that the cookies ‘keeper’ – SOCKS maybe? – is completely hidden.

Thanks much in advance for any assistance!

PS The only possible explanation I've come up with for how it got this cookie is when I was checking out some Firefox extensions; I didn’t even know what Tor was till trying to figure this out.

For years, it was possible to click "restore previous session" to get back all one's tabs after some problem. Now it's gone. Have you seen the hundreds and hundreds of people putting this question into Help? With no answers? Has this feature been unwisely removed with the latest upgrade, or hidden somewhere completely unintuitive?

Keep having this issue problem with few website trying to visualize the fillm contents Specialy with WSL world surf league live videos Can i get any help from you to resove this? Regards

I've had a security breach where a Discord user got access to an email account. I'm going through all computers to make sure there is no malware that might be related to discord. I found one item in my download preferences that says "discord' but everything I've tried won't allow me to erase it. Any information on what this might be? and how/if I should erase it? (In fact, I don't know what any of the items are in my content types)

Hello to everyone, I don't understand why but, Firefox doesn't show my SVG logo, here my website: https://kamea.ch. How I can fix? Thanks

Hello everybody.

I have created the following rule in user chrome:

/* Brings Back The Original Statusbar At The Bottom Of The Screen */

1. browser-bottombox { height: 20px; border-top: solid 1px #CCC;}

I'm really happy with this, except for the fact that it is visible all the time, so also in full screen.

Q: can I put a command in front so this hides in full screen? Been looking, trying for ages now.

Many THANKS for all your help!

I've lost all my open tabs....and I can see them in history, but when I open any historical item,...it loads it over the top of the only open tab I now have...as a result I only have one tab. Its a mess what have you done?

All my bookmarks disappeared. I followed the instructions on the "help" pages. I went to the list of my profiles and went through each one, trying to restore bookmarks from each profile. But all of my profiles are from 2019; no more recent profiles are listed. Thanks in advance for any advice

Since update 106, there is a new dock icon for Firefox on MacOS tailored for Big Sur an above. I'm still using Mojave for 32bit apps, and it doesn't look as good. Can we have an option to revert back to the old dock icon?

I have a good 1080p monitor, which I can set up in either orientation. I have a hard time finding monitors which meet my accessibility needs, so a square/squarer monitor or a 2nd monitor would be expensive.

I have tried setting it up in vertical mode, to make it easier to read pdfs and to write. And ideally, to make it easier to avoid sidebars and/or move them away above the main content where they're less likely to trigger as many @##$% migraines.

I've noticed that most websites are designed for the horizontal layout. Elements disappear off the right edge, sometims with a horizontal scrollbar to reach them, sometimes without. Is there a trick to get miost or all websites to fit?

I use about:config fixes, add-ons, and user css to try to increase font sizes, switch colors, block animation, and reduce frame rates to completely block "smooth" animation. I can't do without these, so I don't think I could adapt the mobile version to my needs.

I've noticed *many* other problems in other apps, but if I can get all these websites working in Firefox, I can probably sort out the other problems elsewhere.

Hi, I accidentally allowed notifications (while using Firefox) from a particular web site only to find out that now I get numerous notifications regarding phony virus alerts, etc. I am unable to block the notifications.

I searched the web for how to block a notification from a web site, but have not come up with any solutions.

In particular, I went to about:preferences > Privacy & Security > Permissions > Notifications. The web site is set to Block, but still the unwanted notifications continue. Perhaps the notifications are coming from a different web site that seems to be hidden?

I also quit Firefox and restarted Firefox, but the notifications continue. I also restarted my Macbook Pro, but that didn’t help either.

Here is the link I originally clicked on, but I obviously wouldn’t want anyone to click on it:

https://duckduckgo.com/?q=!ducky+trialjuries&ia=web

I would be so grateful if anyone has a solution!

Hi, all of my bookmarks, years' worth that I have never had an issue with before, have suddenly disappeared. Backups do not seem to be available. How do I get them back? I did not do anything out of the ordinary and I don't know if (an unasked for) update occurred and wiped them.

Whenever I change my VPN (not Mozilla VPN) status, Firefox will refuse to connect for something like 30 seconds then times out, leaving me with a blank screen. I have wait until that interval has passed before I can retry, otherwise it will repeat the freeze. This happens whenever I turn my VPN on/off or switch to a different VPN server. It happens only with Firefox. Chrome and my email client have no problems whatsoever. I think it's some kind of DNS caching problem within Firefox as the problem doesn't happen if I visit a site that I hadn't visited very recently. There's immediate response if I do that. I have DNS over HTTPS and secure DNS turned off in the settings, so it can't be those.

Anyone else have this problem? I wish there was some way to clear Firefox's DNS cache other than having to go into about:networking

I use layout.frame_rate 1 to block animation, and to replace painful partial scrolling with clean jumps. I can't use an intermediate frame rate, such as 3-30 fps, due to the seizure risks, or a high frame rate, such as 60 fps, due to migraines when hit by "smooth" animation, "ease in-out" animation, zooming animation, parallax animation, partial scrolling with one part of the window sliding alongside another, etc.

about:config involves some other frame-rate and frame_rate settings;

gfx.display.frame-rate-divisor starts at 1

layers.offmainthreadcomposition.frame-rate starts at -1

layout.expose_high_rate_mode_from_refreshdriver starts at true

layout.frame_rate starts at 0, which defaults to monitor settings; I've reset it to 1 (1 frame per second).

layout.throttled_frame_rate starts at 1

What are these and what do they do? I've tried looking them up, and see a bunch of posts about browser diagnostics, or *increasing* frame rates, or the like.