Firefox Support Forum

Hi, when I visit some websites, the pages do not work properly. The page does not want to upload properly and links on the page do not work. Can't log in to a page I have the latest version installed.

Hi I am running Firefox 103 on my lenovo thinkpad T570 running windows 10. Streaming any video (e.g. BBC iPlayer or GCN+ or any source I have tried) Video very choppy, freezes for several seconds while audio continues as normal. this is essentially unusable. Task manager shows firefox running at 70% or more I have tried all the power management settings and that makes no difference. The Nvidia Gforce940 appears not to be used at all. All my drivers are up to date I have tried firefox troubleshoot mode, which makes no difference full screen mode or not makes no difference (its a 4k screen so I wondered if it was doing some kind of upscaling) makes no difference whether I run on external monitor or internal. Also makes no difference whether the laptop is connected to my thunderbolt dock or not. I can run the same content side by side in Chrome. Chrome displays the video smoothly with no glitches at all and consumes around 16% CPU (still no Nvidia GPU utilisation)

This problem does not happen on my other PC, a 5 year old Intel NUC, with i5 cpu, also running win 10 connected to my TV.

If i can't fix this I will have to very reluctantly revert to Chrome for video streaming I havent worked uot how to obtain the troubleshooting info to share but happy to do this if necessary

many thanks John

Please help me remove this blank area section on the web pages. its on all of them on every tab. I have tried restarting and updating. I cant get it to go away.

thank you Mark

it has been crashing on a regular basis for sometime,(once, twice, three times a week ) no symptom, no indication, never have more than 2 windows going, wtf I'm going to chrome or wherever, if I do not get support

I turned on my computer like any other normal day this morning, except when I launched firefox it was like it was freshly installed, all my passwords, usernames, cookies, saved bookmarks, work related history material is all GONE it's like I just installed firefox for the first time. A lot of these passwords I dont know off the top of my head so I'm going to have to ask my business partners for ALL the passwords... Why did firefox do this? What is the problem??

Follow the dialog at homelink.com to report an error with a garage door remote problem. Clicking on "Submit" gets a 404 error. I've had similar problems with other website dialogs, but usually the link is just ignored. For example rockler.com, when attempting to place an order - nothing happens. In both cases, switching to MS Edge works correctly.

I recently upgraded to Firefox 102 on my machine running OS X 10.15.7 and started facing issues with improperly rendered text. See a screenshot of the Google search page for "малина" affected by this issue (screenshot 1). Moreover, other alphabets like Armenian get completely messed up, as opposed to Russian where only spaces and punctuation marks seem to be affected (screenshot 2).

I asked my peers running on OS X 12.4 to try and see if they experience the same problem but they saw no issues whatsoever.

I temporarily downgraded to Firefox 101 but would appreciate a solution.

I am fed up with this problem enough that I had to come here to complain and hopefully find out what the issue is. Every time I start Firefox, it will spend five minutes or longer before it starts to load a web page! All I will see is blank white tabs with the hourglass icon until at some point many minutes later it decides to begin loading the pages.

I've tried different connection settings (No Proxy, System Settings, Auto-Detect, etc.) and that doesn't do jack. Neither does flushing my DNS, or trying to go to a site I've never visited.

Just now, as I was sitting here waiting for the effing browser to detect the connection, I even tried unplugging my Ethernet cable and it didn't realize there was no connection available for several minutes! This is extremely annoying.

I'm using Firefox 100.0.1 on Windows 7, but I've been dealing with issue for several releases, I want to say since at least pre-FF95. I have VPNs installed and their service processes run in the background but I don't use them. Also they don't affect the connectivity of anything else.

I seem to have gotten something called Google Ad Services. It frequently interferes with my getting to websites and I cannot find how to block it or remove it. HELP!

This morning, my computer (Windows 10) had some sort of update that caused it to restart. Upon restart, neither BitDefender nor Firefox would open without crashing. I reinstalled both programs to see if that helped, but it did no good. I then completely uninstalled BitDefender, but Firefox still wouldn't open. I can't even open it in Safe Mode. They're the only programs that seem to be affected. I tried to find out what exactly updated so I could roll it back, but I can't find record of anything. Below is the crash report details that Firefox generated.

AdapterDeviceID: 0x2486 AdapterDriverVersion: 31.0.15.1694 AdapterSubsysID: 39711028 AdapterVendorID: 0x10de Add-ons: default-theme%40mozilla.org:1.3 AvailablePageFile: 63311888384 AvailablePhysicalMemory: 28377665536 AvailableVirtualMemory: 138531428884480 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20220818191623 CPUMicrocodeVersion: 0x3c ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1661808020 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EventLoopNestingLevel: 2 GPUProcessLaunchCount: 1 GPUProcessStatus: Running HeadlessMode: 0 InstallTime: 1661790082 LauncherProcessState: 0 ModuleSignatureInfo: {"A-Volute SAS":["ProductInfo.dll","NahimicOSD.dll"],"Malwarebytes Inc.":["mbae64.dll"],"Microsoft Corporation":["VCRUNTIME140_1.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["bcryptPrimitives.dll","bcrypt.dll","clbcatq.dll","pnrpnsp.dll","NapiNSP.dll","winrnr.dll","twinapi.dll","directmanipulation.dll","wscapi.dll","dbgcore.dll","AudioSes.dll","Windows.Globalization.dll","webauthn.dll","wsock32.dll","DWrite.dll","oleacc.dll","srvcli.dll","urlmon.dll","Windows.UI.Immersive.dll","iertutil.dll","ColorAdapterClient.dll","mscms.dll","BCP47mrm.dll","twinapi.appcore.dll","textinputframework.dll","InputHost.dll","WindowManagementAPI.dll","Windows.UI.dll","Bcp47Langs.dll","wininet.dll","MMDevAPI.dll","dbghelp.dll","npmproxy.dll","winmm.dll","dhcpcsvc.dll","version.dll","dhcpcsvc6.DLL","winnsi.dll","wtsapi32.dll","netprofm.dll","wshbth.dll","propsys.dll","nlaapi.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","winsta.dll","ntmarta.dll","umpdc.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","powrprof.dll","mswsock.dll","cryptbase.dll","wldp.dll","msasn1.dll","devobj.dll","userenv.dll","sspicli.dll","profapi.dll","gdi32full.dll","wintrust.dll","cfgmgr32.dll","crypt32.dll","win32u.dll","ucrtbase.dll","msvcp_win.dll","KERNELBASE.dll","shlwapi.dll","advapi32.dll","rpcrt4.dll","psapi.dll","shell32.dll","sechost.dll","imm32.dll","imagehlp.dll","user32.dll","combase.dll","ole32.dll","nsi.dll","msvcrt.dll","setupapi.dll","oleaut32.dll","msctf.dll","kernel32.dll","ws2_32.dll","gdi32.dll","SHCore.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","mozglue.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 403 StartupCrash: 0 StartupTime: 1661808020 SubmittedFrom: Client SystemMemoryUsePercentage: 16 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20220818191623","version":"104.0","vendor":"Mozilla","displayVersion":"104.0","platformVersion":"104.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32444,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19044,"windowsUBR":1889},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"NVIDIA GeForce RTX 3060 Ti","vendorID":"0x10de","deviceID":"0x2486","subsysID":"39711028","RAM":8192,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumdx.dll C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvddig.inf_amd64_fb4a07dbeae2f449\\nvldumd.dll","driverVendor":null,"driverVersion":"31.0.15.1694","driverDate":"7-21-2022","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":null,"antispyware":null,"firewall":null}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPageFile: 70526799872 TotalPhysicalMemory: 34019577856 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 4.61695 Vendor: Mozilla Version: 104.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Seems like there's a bug in the new update. I can't see all the downloads, no matter how I try to open the list of downloads, the browser immediately crashes. I tried reinstalling (started a new profile, etc), the issue still persists.

When I try to access MediaFire it doesn't load and get errors etc. And other sites are slow etc. Is there anything I can do to fix it? Also how do I contact FireFox email official support? I don't like asking on the forums since I want a legit agent ;p

Ok, there might exist a solution to this, but I am not able to find it or even a better way to explain it.

So, the main issue is, I have a lots of tabs open on my Firefox (Linux) and after some minutes of inactivity, Firefox automatically deletes all the data associated with that site.

So, when I switch back to that site, it reloads.

The main issue is with Whatsapp Web, as I don't get notification if I don't switch to the tab every now and then.

There might be a option for this behavior in the settings but I can't seem to find it.

Please help me find a solution.

Thanks

Since upgrading to 100, I am unable to log in to Florida Unemployment site. I have followed all their recommendations and still am unable to access. Also, when I click on an item, new tab is opening in place of one I clicked on instead of new tab.

I cannot seem to narrow this down. I am getting a ntdll.dll exception within the error that I see in Event Viewer -> Application logs. This issue is reproducible on two different computers, opening various sites. I suspected it was extensions (as those would be a commonality) but I had the same crash occur in Troubleshoot Mode. It does happen less frequently on a newer machine, but it still happens. I find that opening something such as YouTube or The New York Times makes it crash faster, meaning some performance thing.

Attached are two distinct errors that happen each time.