Firefox Support Forum

When browsing with Firefox, scrolling with the up/down arrow keys intermittently causes the keyboard to be disabled. Trackpad and touchscreen still function, but keyboard becomes completely disabled, requiring a reboot.

This ONLY happens while browsing with Firefox browser. I cannot deliberately reproduce this, but it happens frequently - up to several times a day. It seems to be tied to multiple key hits on the down and/or up keys. This only happens in Firefox, not in any other apps, including Visual Studio.

This is a brand new HP laptop. HP support says that this is a Firefox support issue because it only happens on Firefox and no other programs or scenarios.

Can you please help me to identify, troubleshoot and resolve this issue? I am a software/database engineer but this is a little outside the scope of my knowledge. I should be able to conduct any tests or provide any needed feedback at a useful level with only a reasonable level of hand holding. I suspect that Firefox is somehow inhibiting or disrupting the keyboard driver.

Environment: FIREFOX 125.0.2 64 bit

Windows 11 Edition Windows 11 Pro Version 23H2 Installed on ‎2/‎13/‎2024 OS build 22631.3447 Experience Windows Feature Experience Pack 1000.22688.1000.0

Keyboard drivers: HID Keyboard Device

   ETD.sys            15.56.2.26           ELAN Microelectronics Corp. 
   kbdclass.sys    10.0.22621.1 (Winbuild.160101.0800)       Microsoft
   kbdhid.sys        10.0.22621.1 (Winbuild.160101.0800)       Microsoft

Standard PS/2 Keyboard

   ETD.sys            15.56.2.26           ELAN Microelectronics Corp. 
   i8042prt.sys    10.0.22621.1 (Winbuild.160101.0800)       Microsoft
   kbdclass.sys    10.0.22621.1 (Winbuild.160101.0800)       Microsoft

HP Envy laptop model 17t-cw000 Processor 13th Gen Intel(R) Core(TM) i7-13700H 2.40 GHz Installed RAM 32.0 GB (31.7 GB usable) Product ID 00355-61386-37102-AAOEM System type 64-bit operating system, x64-based processor Pen and touch Touch support with 10 touch points

I have to put my face within inches of the screen and strain to see the text in Firefox browser menus, tabs, and search bars. How do I adjust the font size?

I'm not a programmer. If I need to enter code please be pedantic about descriptions of how to do that.

I keep getting this message that pops up in a private window to restart to keep using firefox. Everytime I click restart Firefox, it closes my tabs and opens them again. However, 5 minutes later the window pops up again. Even after repeated attempts of updating, even doing a full restart on the computer, Firefox continues to send this window to me. The private window in the bar says about:restartrequired.

I've tried uninstalling Firefox with a fresh install as well as doing a Refresh of Firefox. Neither seem to solve this problem.

#!/bin/bash

# Verzeichnis erstellen
mkdir FoxyAddOnFirewall
cd FoxyAddOnFirewall || exit

# package.json erstellen
cat <<EOF > package.json
{
  "title": "Foxy AddOn Firewall",
  "name": "foxy-addon-firewall",
  "description": "A Firefox addon to control internet access for other addons",
  "author": "Your Name",
  "version": "1.0.0",
  "license": "MIT"
}
EOF

# background.js erstellen
cat <<EOF > background.js
var permissionManager = Components.classes["@mozilla.org/permissionmanager;1"]
                        .getService(Components.interfaces.nsIPermissionManager);

// Addon-Liste abrufen
function getAllAddons() {
    var {AddonManager} = Components.utils.import("resource://gre/modules/AddonManager.jsm", {});
    return new Promise(function(resolve, reject) {
        AddonManager.getAllAddons(function(addons) {
            resolve(addons);
        });
    });
}

// GUI aktualisieren
function updateUI() {
    getAllAddons().then(function(addons) {
        var addonList = document.getElementById("addon-list");
        addonList.innerHTML = ""; // Zurücksetzen der Liste

        addons.forEach(function(addon) {
            var listItem = document.createElement("li");
            listItem.textContent = addon.name;
            
            var blockButton = document.createElement("button");
            blockButton.textContent = "Block";
            blockButton.addEventListener("click", function() {
                blockInternetAccessForAddon(addon);
            });

            listItem.appendChild(blockButton);
            addonList.appendChild(listItem);
        });
    });
}

// Internetzugriff für ein bestimmtes Addon blockieren
function blockInternetAccessForAddon(addon) {
    var host = addon.getResourceURI("").host;
    permissionManager.remove(host, "allAccess");
    console.log("Internetzugriff für " + addon.name + " wurde blockiert.");
}

document.addEventListener("DOMContentLoaded", function() {
    updateUI(); // GUI beim Laden der Seite aktualisieren
});
EOF

# index.html erstellen
cat <<EOF > index.html
<!DOCTYPE html>
<html lang="en">
<head>
  <meta charset="UTF-8">
  <meta name="viewport" content="width=device-width, initial-scale=1.0">
  <title>Foxy AddOn Firewall</title>
  <link rel="stylesheet" href="style.css">
</head>
<body>
  <h1>Foxy AddOn Firewall</h1>
  <p>Welcome to Foxy AddOn Firewall!</p>

  <h2>Installed Addons:</h2>
  <ul id="addon-list">
    <!-- Addon-Liste wird hier eingefügt -->
  </ul>

  <script src="background.js"></script>
</body>
</html>
EOF

# style.css erstellen
cat <<EOF > style.css
body {
  font-family: Arial, sans-serif;
  background-color: #f0f0f0;
  text-align: center;
}

h1 {
  color: #007bff;
}

h2 {
  margin-top: 20px;
}

ul {
  list-style-type: none;
  padding: 0;
}

li {
  margin-bottom: 10px;
}

button {
  background-color: #007bff;
  color: white;
  border: none;
  padding: 5px 10px;
  border-radius: 5px;
  cursor: pointer;
}

button:hover {
  background-color: #0056b3;
}
EOF

# manifest.json erstellen
cat <<EOF > manifest.json
{
  "manifest_version": 2,
  "name": "Foxy AddOn Firewall",
  "version": "1.0",
  "description": "A Firefox addon to control internet access for other addons",
  "icons": {
    "48": "icon.png"
  },
  "permissions": [
    "management"
  ],
  "browser_action": {
    "default_popup": "index.html",
    "default_icon": "icon.png"
  }
}
EOF

# Icon herunterladen
wget -O icon.png "https://img.icons8.com/ios-filled/50/000000/firewall.png"

# Installationsanweisungen anzeigen
echo "FoxyAddOnFirewall wurde erfolgreich initialisiert!"
echo "Um das Addon in Firefox zu installieren:"
echo "1. Öffnen Sie Firefox und geben Sie 'about:debugging' in die Adressleiste ein."
echo "2. Klicken Sie auf 'Dieses Firefox installieren' unter 'Temporäre Add-ons laden'."
echo "3. Navigieren Sie zum Verzeichnis 'FoxyAddOnFirewall' und wählen Sie die 'manifest.json' Datei aus."
echo "4. Das Addon wird nun installiert und kann verwendet werden."

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I've recently had a little video window appear in the bottom right corner of my browser screen. I can't find any control link to eliminate it other than closing it manually every time it appears. Where did it come from and how do I get rid of it?

I use Firefox as my browser but since yesterday I am unable to use it. Each time I click on the firefox icon I am directed to a French Microsoft browser - are you able to help?

John Winn

Hi, i locked my pc few days ago due to smart windows not recognizing my ( correct password ) repeatedly. anyway, im still trying to find a way to solve this issue.

now, i created an admin windows account get access to my old user files, found the bookmarks file. the only thing left for me now is the passwords file.i did not a Firefox online account before today

the only way currently if i did not solve the wind10 login issue is the find the passwords file physically just like i did with the bookmarks file.

can anyone help with this ??

thanks

My Firefox can only be shut down by TaskManager, or by clicking on the three horizontal bars and then dropping to exit.

So I can't close any single tab 'without closing them all', that's the real annoyance. I also can't close any individual windows I opened instead of a new tab, without closing all tabs and windows. Finally the classic windows ALT+F4 closure that's built into Windows doesn't close Firefox, and if it did I suspect ALT+F4 would close them all. Bottom line Firefox is seriously close-resistant.

What precipitated this was I allowed a previous Firefox update to download-install, and it tanked my performance, I figured your team would fix that issue, but in the meantime what I did was uninstall that version and reinstall the version I had been running before that update. Tilt! That action resulted in the close windows or tabs problem.

Summary: I am using the latest version now, but with it came this "can't close any individual tab without closing them all, and can only close even then except by Taskmanager or by clicking the 3 horizontal bars then dropping to Exit which also closes all Firefox tabs and Windows. This problem has surfaced before in this support, and none of the solutions worked, probably because I got to this place uniquely. I did read before submitting this.

Most of the time I cannot print my emails because an "add blocker" is installed. So now, I no longer use Firefox, since when I use Microsoft, I have no such problem.

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