Firefox Support Forum

My website is shown as insecure. If I open it with Chrome, it is okay. If my girlfriend opens it from her computer with firefox, it is okay too. What is wrong here?

I'm a long time FF user, the developer edition is my preferred browser. It suddenly started crashing, a complete removal and new install did not help.I posted a help question a couple of weeks ago but no workable solution surfaced unfortunately. I assume the problem is still the same.

ps. I'm currently using the standard FF verison and it runs smooth as ever....

The most recent crash report:

AbortMessage: xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/JSONFile.sys.mjs:126) Accessibility: Active AccessibilityClient: unchecky_bg.exe|1.2.0.0 AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x2486 AdapterDriverVersion: 31.0.15.5168 AdapterSubsysID: 39711028 AdapterVendorID: 0x10de Add-ons: %40contain-facebook:2.3.11,bookmarksorganizer%40agenedia.com:4.1.1,firefox%40ghostery.com:8.12.11,jid1-KKzOGWgsW3Ao4Q%40jetpack:3.5.0,jid1-MnnxcxisBPnSXQ%40jetpack:2024.5.27,jid1-ZAdIEUB7XOzOJw%40jetpack:2024.4.26,nortonsafeweb%40symantec.com:3.22.0.2,uBlock0%40raymondhill.net:1.57.2,%7B17c7f098-dbb8-4f15-ad39-8b578da80f7e%7D:0.9.7.1,%7B9AA46F4F-4DC7-4c06-97AF-5035170634FE%7D:16.83,dont-track-me-google%40robwu.nl:4.28,firefox-extension%40deepl.com:1.12.3,sponsorBlocker%40ajay.app:5.6,CookieAutoDelete%40kennydo.com:3.8.2,firefox-translations-addon%40mozilla.org:1.3.4buildid20230720.091143,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,webcompat-reporter%40mozilla.org:2.1.0,webcompat%40mozilla.org:125.1.0,default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.4,wikipedia%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.6,ddg%40search.mozilla.org:1.4,addons-search-detection%40mozilla.com:2.0.0,ebay%40search.mozilla.org:1.4 AsyncShutdownTimeout: {"phase":"IOUtils: waiting for profileBeforeChange IO to complete","conditions":[{"name":"JSON store: writing data for 'targeting.snapshot'","state":{"sanitizedBasename":"targeting.snapshot"},"filename":"resource://gre/modules/JSONFile.sys.mjs","lineNumber":126,"stack":["resource://gre/modules/JSONFile.sys.mjs:JSONFile:126","resource://gre/modules/BackgroundUpdate.sys.mjs:scheduleFirefoxMessagingSystemTargetingSnapshotting:766","resource:///modules/BrowserGlue.sys.mjs:task:3039","resource:///modules/BrowserGlue.sys.mjs:_scheduleStartupIdleTasks/<:3177"]}]} AvailablePageFile: 12386869248 AvailablePhysicalMemory: 6176493568 AvailableVirtualMemory: 138531053895680 BackgroundTaskMode: 0 BuildID: 20240529091551 CPUMicrocodeVersion: 0x5d ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1717081387 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1717081240 LastInteractionDuration: 56 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows":["wscapi.dll","windows.internal.shell.broker.dll","CryptoWinRT.dll","Windows.Security.Integrity.dll","PCShellCommonProxyStub.dll","explorerframe.dll","dataexchange.dll","wpnapps.dll","linkinfo.dll","twinapi.dll","wsock32.dll","Windows.ApplicationModel.dll","ktmw32.dll","nlansp_c.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","cryptngc.dll","OneCoreCommonProxyStub.dll","dbgcore.dll","webauthn.dll","directmanipulation.dll","wininet.dll","textinputframework.dll","ondemandconnroutehelper.dll","OneCoreUAPCommonProxyStub.dll","AudioSes.dll","Windows.Globalization.dll","CoreUIComponents.dll","avrt.dll","directxdatabasehelper.dll","mscms.dll","oleacc.dll","iertutil.dll","srvcli.dll","urlmon.dll","twinapi.appcore.dll","Windows.UI.Immersive.dll","Windows.UI.dll","Bcp47Langs.dll","winmm.dll","msimg32.dll","windows.staterepositorycore.dll","Windows.System.Launcher.dll","MMDevAPI.dll","npmproxy.dll","FWPUCLNT.DLL","wshbth.dll","dhcpcsvc.dll","winhttp.dll","dhcpcsvc6.DLL","version.dll","rasadhlp.dll","netprofm.dll","msvcp110_win.dll","taskschd.dll","propsys.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","uxtheme.dll","dxgi.dll","dwmapi.dll","winnsi.dll","DXCore.dll","dbghelp.dll","WinTypes.dll","windows.storage.dll","slc.dll","winsta.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","umpdc.dll","powrprof.dll","wtsapi32.dll","WTDSENSOR.dll","rsaenh.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","cryptsp.dll","cryptbase.dll","msasn1.dll","ntasn1.dll","ncrypt.dll","devobj.dll","cfgmgr32.dll","sxs.dll","profapi.dll","KERNELBASE.dll","bcryptPrimitives.dll","gdi32full.dll","bcrypt.dll","ucrtbase.dll","win32u.dll","wintrust.dll","msvcp_win.dll","crypt32.dll","msctf.dll","ws2_32.dll","imagehlp.dll","msvcrt.dll","advapi32.dll","rpcrt4.dll","shlwapi.dll","ole32.dll","oleaut32.dll","nsi.dll","clbcatq.dll","SHCore.dll","gdi32.dll","kernel32.dll","imm32.dll","combase.dll","shell32.dll","setupapi.dll","psapi.dll","sechost.dll","user32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","msvcp140.dll","vcruntime140.dll","vcruntime140_1.dll","VCRUNTIME140_1.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","mozglue.dll","freebl3.dll","lgpllibs.dll","osclientcerts.dll","nssckbi.dll","softokn3.dll"]} MozCrashReason: [Parent 13304, Main Thread] ###!!! ABORT: file resource://gre/modules/JSONFile.sys.mjs:126 Notes: FP(D00-L1000-W0000100-T00) Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x4c8a, AdapterSubsysID2: 39711028, AdapterDriverVersion2: 31.0.101.4953DWrite? DWrite+ WR? WR+ xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/JSONFile.sys.mjs:126) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: aurora SafeMode: 0 ShutdownProgress: profile-before-change ShutdownReason: AppClose StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1717081270 SubmittedFrom: Client SystemMemoryUsePercentage: 81 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240529091551","version":"127.0","vendor":"Mozilla","displayVersion":"127.0b8","platformVersion":"127.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32369,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":16,"cores":8,"vendor":"GenuineIntel","name":"11th Gen 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MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

XPCOMSpinEventLoopStack: default: AsyncShutdown Spinner for profile-before-change useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.bold text

I am trying to open a website but I keep getting error code 522. I've tried using Chrome and it connects to the website with no problem. I've checked my privacy settings and I do not have that website blocked. What else can I check? I don't think it's an issue from the website side. If you want to check then check here : https://jewelcars.co.uk/

Every time I attempt to download a file today, no matter what it is or where it's from, it pops up saying that the download failed immediately. I can download through Edge or other browsers, just not Firefox (or any Firefox offshoots like LibreWolf). Not sure what's causing it, I've run a whole gambit of troubleshooting options, including:

• Checking my connection
• Checking my drive's space (plenty)
• Changing the download path
• Reset the download folder in about:config
• Rebooting my computer
• Clearing my downloads
• Trying a new profile
• Run a MalwareBytes scan
• Closed MalwareBytes and turned off my firewall
• Ensured OneDrive is disabled
• Refreshed Firefox
• Did a clean install

Nothing works. The only thing I found that gives me any kind of clue is this error message in my about:support: ""NotAllowedError: Could not create unique file in `C:\Users\[my name redacted]\AppData\Local\Temp' (NS_ERROR_FILE_ACCESS_DENIED"" It seems like Firefox is trying to write to Temp and can't get the permissions, but I'm not sure why that would be or how to fix it. I have tried googling my butt off, but I'm not finding anything helpful - I may just be blind.

If anyone has any idea how to fix this, it'd be much appreciated!

I changed the 'mousewheel.with_shift.action' to a '5' in 'about:config' to be able to use pinch zoom on my desktop with a keyboard and mouse, like I'm able to do on my phone or laptop with a touch screen. This does work properly and I'm able to pinch zoom by holding down the Shift key and scrolling my mouse wheel up and down.

However, there is an issue of sensitivity. The pinch zoom is painfully slow, and I have been unable to adjust its speed. If there exists an option to change the pinch zoom sensitivity, I'd greatly appreciate the help.

I just uninstalled firefox for personal use at home (Still use it for work).

I tried to change now given chromium is about to be neutered with ad blockers etc.

This was my feedback - Extremely disappointed and non-functional profile option/s. Wanted to provide feedback that hopefully someone sees, as there is going to be a mass migration to FF soon and if they do NOT fix the below, people will give up fast.

"There is no basic multi profile support like in edge, chrome etc. which is shocking.

about:profiles is completely useless, because once you sign in with the same firefox account again, it just syncs to the same profile.

Firefox MUST have multiple profile support under 1 login, not combine them. The thought of having to sign up a completely separate second account/email for a second Firefox 'account' with a second 'mfa' token just to separate personal and work is ludicrous.

I want to sign in, pick my profile as personal / work and then it syncs my diff favourites, plugins etc. per profile for work or personal depending where I am, NOT SHARE them all on 1 login. This is not possible and a huge disappointment considering these features are considered basic in other browsers."

Until firefox does this, it is unusable for multi work/private profiles and signing up a second Firefox account is just silly.

When I open poges now I see often "Firefox darf diese eingebettete Seite nicht öffnen" maybe similar to "Firefox can't open the imbedded page"

I can't see my own music tracks posted on x.com! That's a kind of fraud! What are you doing? At SAP I have to use Edge on Linux already cause you are doing a very bad job! WTF is going on? Are you doing anything or just breaking things?

How can you create **multiple** Firefox website shortcuts to the taskbar in Windows 11?

I have spent 90 minutes looking everywhere on the web--few people seem to understand the question--and no suggestions I can find anywhere on the web are correct.

NOTE: not referring to one single Firefox shortcut on the taskbar--that's easy.

I'm referring to pinning an ADDITIONAL shortcut to the taskbar (in FF to another website).

NOTE: not referring to creating multiple shortcuts in Firefox ON the desktop.

When creating multiple shortcuts on deskstop--there is no "Pin to taskbar" option in the context menu when the shortcut is right clicked. The only option is: "unpin from taskbar option." see uploaded image

Previously, it was possible--in Windows 10--to pin multiple Firefox shortcuts to the taskbar. It is still possible in Edge and Chrome. [I prefer Firefox and do not like to access my Google account on Chrome or Edge.]

So: how to create multiple shortcuts in Firefox to pin to Windows 11 taskbar?

Thanks!

As the title says, it is very slow with Ublock Origin. I have refreshed Firefox and without Ublock it obviously works but I would like to keep the extension because it is the only one that works with Youtube Ads right now.

I tried redownloading Firefox after I saw that i was unable to download any extenstions/add-ons. Anytime i try to download something from the firefox browser, the download fails or gets cancelled. I never changed any settings, how can i fix this?bold text

Hello everyone,

I have a problem in Firefox where I can't log into Chewy. I get the error "Secure Connection Failed". Turning off extensions doesn't help, this seems to be a root problem with Firefox itself. I can sign in using Edge.

I tried redownloading Firefox after I saw that i was unable to download any extenstions/add-ons. Anytime i try to download something from the firefox browser, the download fails or gets cancelled. I never changed any settings, how can i fix this?

I cannot even download firefox because im getting an error message " cannot create temp archive folder" It wont even launch the install files. Something orgininally happened to firefox on my computer because i wasnt able to download anything with the browser download manager. I need help

I am getting "Secure Connection Failed", Ive seen literally hundereds of same error also exist here. Like most of default solution (which is below) did not work for me. My laptops time is correct, And I highly doubt reddit and most of internet has issue with its security certificates. And other browser works just fine. So What is my solution other than immigrating to new browser?

https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect?as=u&utm_source=inproduct

When you go into 'Manage Bookmarks' and click on 'Import/Backup Bookmarks' is there a way to clear out the list of files listed when you hover over 'Restore ->' which brings up the list of recent bookmark files that you have restored?

I've installed this extension: https://addons.mozilla.org/en-US/firefox/addon/public-ip-display/

I've pinned it and it shows up in the Toolbar, no issues till here.

However, when I exit Firefox and open it again, the extension is no longer pinned. I cannot even locate the extension in the list of extension when i click on the little "puzzle" icon that shows you your lists of addons and allows you to pin them.

Everytime after I start a fresh session of Firefox, I have to go about:addons find the add on, toggle it off and then toggle it on again (it stays on after restart btw) for it show up in the toolbar.

Can you assist in figuring out why this addon is behaving this way?

Thanks!

I had to restore Windows to its initial settings. I lost all my programs because of this, including Firefox. I reinstalled the browser, logged in to my account (which is synchronized), but instead of recovering all my bookmarks I got nothing. Empty bookmark box. What's worse, they were initially available on the mobile device, but they were also deleted there (both from the browser and from the smartphone). Firefox restored history, add-ons, but not bookmarks. Is there any way to recover these bookmarks?