Firefox Support Forum

On a laptop running Windows 11, all videos I play in Firefox have been strangely dark and orange. Depending on their original appearance, this can make them unwatchable.

This only affects videos in Firefox, and only on this laptop. Chrome, Windows video player (and Firefox on my other devices) do not share this issue. The issue affects all monitors I connect the laptop to.

I have attempted: -A thorough search of Firefox settings and found nothing related. -Refresh and reinstall of Firefox -in about:config

   gfx.color_management.native_srgb to true
   Confirmed ui.videoDynamicRange was set to to 0

None of these has helped. According to all the evidence I can find online, a similar issue was caused by a problem with HDR video files and fixed in an update 2 years ago, but I am running version 127.0 and am up to date.

ever time i watch something i will go to pause it and noting will happen and if hover over a video and preview it won`t stop until i close the tab how do i turn this off?

Greetings,

I'm a user of Mozilla, it's my main browser. I use it for everything and especially for Youtube. But, recently, some changes have appeared and not for better. I don't know why or if it's only me. The thing is Youtube is not like the real site but something else and so i lose options or settings. I don't have anymore the mutiple screen size options. There's a button that says "watch this on Youtube" while i'm litteraly on Youtube.. And now i want to watch a video with a age restriction and it'tells me i have to be connected to Youtube while i'm connected.

Can someone answer me about this or make it noticed by Mozilla employees ?

Thanks

Hello. I am not familiar with this end to end encryption that Facebook now does for Messenger but now when I try to use Video Calling/Chat it tells me it is not supported by my browser, Firefox. I have never had any problems with it before. Is there a fix? Thanks

For a few months now, I have been having issues with Firefox and my computer audio. If I am listening to something, like internet radio (doesn't matter which website), the audio will completely cut out. Sometimes it will start working on its own and other times I either have to force quite Firefox or completely restart my computer. When this happens, no other audio works on my computer. I have had a new motherboard, audio card, speakers all replaced under warranty. I've also re-installed Windows and it still keeps happening. Has anyone else experienced this? Can anyone recommend a solution?

https://ktla.com/on-air/live-streaming/

Every other browser works fine. This one stopped dead on Win10 and Android9. It wont stream even in safe and my Android has no add ons

A while back the behavior of the ctrl+shift+t shortcut changed from reopening tab in the current window to reopening tab in the current window or reopening last closed window which for me and a lot of other people too made it worse. There's been a thread https://support.mozilla.org/en-US/questions/1421356 but it's been archived without a real solution. Is there now a way like a about:config toggle to bring back the old functionality? I really miss the old behavior.

Hello

I am using firefox 126.0.1 (64-bit) version of firefox on a linux system (kernel 6.6). Firefox is closing the main window abruptly (or crashing).

Wanted to get information on the crash, but when I navigated to the about:crashes page, it return a page with title "invalid URL" and the page says "Hmm. That address doesn’t look right."

Is there a way to get to the crash data/information?

Kind Regards Riza

I tried redownloading Firefox after I saw that i was unable to download any extenstions/add-ons. Anytime i try to download something from the firefox browser, the download fails or gets cancelled. I never changed any settings, how can i fix this?

For a while now, I've been having recurring issues with Firefox desktop freezing and becoming totally unresponsive. If there's any pattern to what causes it, I haven't been able to notice it; sometimes it happens as soon as I open the browser, sometimes it happens after several hours, sometimes it happens twice in ten minutes, sometimes it happens twice in a few hours (however, I can count the number of days it's happened less than twice in one day in the past few weeks on the fingers of one hand). When the browser freezes, it becomes totally unresponsive - it doesn't fade or display "Not Responding", and Task Manager shows nothing abnormal, but it doesn't accept any input at all, any video or other animated material that may have been displaying freezes, and it can only be "fixed" by force quitting from the task manager and reopening. This is exclusively a firefox issue; other programs open at the same time as the browser freezes are not affected.

The only real lead I have as to what could be going on is that sometimes, things don't freeze all at once, but in a cascading effect. For example, tabs, bookmarks, etc. might not highlight when moused over, but still accept the clicks, or selecting another tab might causes the address bar to display the URL of the selected tab, but the screen displayed in the window will not change. Once these cascading changes start, they generally progress to total freeze before I have a chance to do much with that information (only a few seconds), but it's unusual enough behavior to be worth noticing.

Things I've already tried that haven't fixed the issue:

• Reducing the number of tabs used and otherwise reducing Firefox's system resource usage has not impacted the problem in any way.
• Running in Troubleshoot Mode has not had a consistent effect on the problem (the most recent time I did, the browser ran stably for longer than I could stand to use the internet without my ad blocker, but this is only one data point in an already inconsistent spread; prior instances of the problem have occurred in Troubleshoot Mode)
• Disabling hardware acceleration has not fixed the issue.
• The issue has persisted through multiple refreshes and at least one full uninstall and clean reinstall.
• The issue persisted after creating and switching to a new profile multiple times.
• The issue persisted after renaming places.sqlite
• The issue persisted after clearing cache and cookies multiple times.
• The issue persisted after clearing downloads and history.
• And very likely some other stuff that I'm forgetting, I've been trying to fix this on my own for a while now.

Hello,

FIRST PROBLEM (I have been unable to submit a help request from https://support.mozilla.org/en-US/questions/new/mozilla-account/form)

Windows 10, fully updated with the latest firefox version. Email program is MS Outlook through my employer. Email notifications are overwhelmingly loud if the global volume is sufficient for viewing content. Playing with the volume mixer doesn't help. I have searched for solutions online, and every suggested fix entails features or options that are not available on my system. Please provide complete instructions for Windows 10. Please respond to lanzcc@potsdam.edu

SECOND PROBLEM

Submit button on page https://support.mozilla.org/en-US/questions/new/mozilla-account/form never succeeds.

I've been using Rightmove Professional on Firefox for ten years plus but now suddenly it's not working correctly as the viewing windows no longer slide. Rightmove say it's due to an update by Firefox and advise to switch to Chrome but I really don't want to - will this issue be fixed? Thanks

hopefully a basic question that can be answered

when I used to use edge, I would browse in incognito. sometimes I would accidentally open a link that would open in the normal browser, but I was able to simply exit without closing all my windows, including my incognito tabs

with firefox, when I'm browsing incognito, something similar would happen.

part of the problem is, that my main tabs are multiple windows, and when i choose to close them, it closes the incognito tabs as well

is there a way to prevent that?

Good afternoon,

If necessary, I am available to add more information about this case (145005), in English or Portuguese.

Best regards,

Ana Patrícia Paquete Visual Designer