Mozilla VPN Support Forum

the Mozilla vpn application on my iPhone has been behaving strangely for over a month now and i believe i have discovered something of concern within the logs… after tweeting mozilla and inquiring as to how to privately provide my logs in their entirety i was somehow logged out of my iOS application and it is now saying that i don’t have a subscription

When I opened the software, mozilla VPN forces me to log in through the browser, which I did, but it claims I do not have a subscription anymore. I searched my inbox and I did not receive any emails about my subscription being canceled.

However, what I did find, is that in July, I received an email claiming "You've secured our lowest price ever" at $4.99/month. Nevertheless, when I tried to restart the plan, the price is still $9.99/month.

I am pretty sure I did not sign into the wrong account either, as my current email address for the mozilla account is the same one as the one getting the locked price email. I also searched through my password managers, and it does not seem that I have more than 1 mozilla account.

Hi,

My billing information was out of date after my credit card was blocked. A week later VPN stopped working and my subscription is cancelled. I can't update the payment information and can't continue with the same pricing I had of USD 4.99 per month.

I follow the link to update my subscription information in the email sent to me. But that link just takes me to my account profile with no option.

Cancelling a subscription and leaving no option for moving forward is very poor customer service.

Please give me the option to continue with VPN on the same basis as before.

Many thanks,

Charlie

I am currently being charged for Mozilla VPN however a few months ago the service stopped being associated with my Mozilla account. The subscription is for Mozilla's VPN and I am using the Mozilla VPN client (I'm not mistakenly trying to sign into Nord with my Mozilla account or anything like that). The account I am being charged on is the same as the account I am attempting to sign in on. How do I cancel in this situation?