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"attempting to confirm connection" fails on Windows 10

I am new to Mozilla VPN. Followed the instructions and made sure mozillavpn was allowed to communicate through Microsoft Firewall on both public and private networks. Dou… (read more)

I am new to Mozilla VPN. Followed the instructions and made sure mozillavpn was allowed to communicate through Microsoft Firewall on both public and private networks. Double-checked in settings Windows 10 to make sure it had permission.

I am currently on a private (home) network. Mozilla VPN starts with message "masking connection and location". It then displays message "attempting to confirm connection". It pauses there for a couple of minutes before failing. In quick succession, I get a message about "disconnecting" then "unmasking".

Any suggestions?

Asked by wmchristie 8 months ago

Answered by wmchristie 7 months ago

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vpn not confirming connection

mozilla android vpn 2.4.0 on samsung s8. app uninstalled anf reinstalled prob persists. get to Attempting to confirm connection and eventually times out happens in publ… (read more)

mozilla android vpn 2.4.0 on samsung s8. app uninstalled anf reinstalled prob persists. get to Attempting to confirm connection and eventually times out happens in public wifi as well as my home wifi. my win10 desktop has no vpn issue on the home wifi. any suggestions??

Asked by kybartdude 8 months ago

Answered by MagsMoz 8 months ago

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VPN not connecting on Win 10

Operating Windows 10 on a PC. VPN opens but on attempting to connect it says "Connecting" for a varying time then disconnects without ever having made the connection. I… (read more)

Operating Windows 10 on a PC. VPN opens but on attempting to connect it says "Connecting" for a varying time then disconnects without ever having made the connection. I've tried various locations to no avail. Works fine on my Android phone going in on the VPN using the same IP. Have tried restarting.

Asked by shnelson54 1 year ago

Answered by jzapata1 12 months ago

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Forever Waiting for sign in and subscription confirmation on Windows 10

Hi, I have difficulties login onto Mozilla VPN on Windows 10, after sign in on browser, it's just forever waiting for sign in and subscription confirmation. Please help… (read more)

Hi,

I have difficulties login onto Mozilla VPN on Windows 10, after sign in on browser, it's just forever waiting for sign in and subscription confirmation.

Please help.

Thanks.

Asked by tneoh 10 months ago

Answered by Aria 10 months ago

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Turning off Mozilla VPN on MacOS Big Sur, Firefox 87 removes internet connectivity

Hi, If I use the toggle button in the VPN app to turn off VPN (as per here: https://support.mozilla.org/en-US/kb/turn-on-mozilla-vpn-desktop-computer), Firefox won't conn… (read more)

Hi,

If I use the toggle button in the VPN app to turn off VPN (as per here: https://support.mozilla.org/en-US/kb/turn-on-mozilla-vpn-desktop-computer), Firefox won't connect to the internet. Restarting the Mac doesn't help.

Asked by ibrahimsargin 1 year ago

Answered by MagsMoz 1 year ago

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Turnong on VPN disconnects internet

The disconnect only happens on the desktop computer. Samsung Phone, Microsoft Surface and Samsung All-in -One work fine. Was this issue ever resolved? If so, where can… (read more)

The disconnect only happens on the desktop computer. Samsung Phone, Microsoft Surface and Samsung All-in -One work fine.

Was this issue ever resolved? If so, where can I find the answer? Thanks.

Asked by ridesm1969 8 months ago

Answered by gaguilera 8 months ago

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mozilla

I have an account. How doI activate this account. I will go tomorrow in holidays, i have a NAS I would like to use it in holydays. how can i arrange it. Thomas … (read more)

I have an account. How doI activate this account. I will go tomorrow in holidays, i have a NAS I would like to use it in holydays. how can i arrange it.

Thomas

Asked by Eulenberg Thomas 9 months ago

Answered by edubon 9 months ago

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VPN refuses to login properly. website says please return to the mozilla VPN app to complete setup

I purchased a new laptop and spent most of the day trying to troubleshoot the issue, it a clean install of windows and firefox with no add on. so why on earth does it hat… (read more)

I purchased a new laptop and spent most of the day trying to troubleshoot the issue, it a clean install of windows and firefox with no add on. so why on earth does it hate me?

The VPN was simply waiting while every attempt only made the website say login successful please return to the VPN to complete I saw other threads saying to clear the catch data, reinstall firefox/the VPN and some people seem to have resolved there issue that way. But my problem continued to persist.

Eventually I found the issue to be the clock was wrong. The date was correct, and the time was correct. but the timezone was wrong, making the clock actually 8 hours behind. once I fixed that the VPN synced up flawlessly.

Asked by soapy-illusion 10 months ago

Answered by soapy-illusion 10 months ago

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mise à jour Mozilla vpn

Lors de la mise à jour, elle se ferme brutalement, et ne permet plus aucune connexion (échec de la connexion) lors du redémarrage de Mozilla vpn. Comment puis je régler s… (read more)

Lors de la mise à jour, elle se ferme brutalement, et ne permet plus aucune connexion (échec de la connexion) lors du redémarrage de Mozilla vpn. Comment puis je régler se problème?

Asked by christophebois4924 11 months ago

Answered by MagsMoz 10 months ago

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background service error Win 10

I'm unable to start the VPN. I get an error "background service error". I've tried logging out and back in as well as reinsalling the app. I've attached an screen shot… (read more)

I'm unable to start the VPN. I get an error "background service error". I've tried logging out and back in as well as reinsalling the app. I've attached an screen shot from the debug output that appears to show when it's failing.

Asked by Baris 12 months ago

Answered by jzapata1 12 months ago

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Turn app on

I can’t seem to find where the toggle part is to turn the app on just brings me back too the purchase screen I already purchased

Asked by billybatts26 11 months ago

Answered by MagsMoz 11 months ago

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Mozilla VPN

What if the small window that turns VPN on or off did not work? I have a solution that worked fine for me. It's a screenshot with some notations on it. How to I share it … (read more)

What if the small window that turns VPN on or off did not work? I have a solution that worked fine for me. It's a screenshot with some notations on it. How to I share it with all of you? Got it I just saw the opportunity to upload images. I'm a beginner, as such I would like to declare that I have great respect for all of you. I would never in a million years claim that I know more than anyone of you. OK, that's out of the way. 3 days ago the small window activating Mozilla VPN came on informing me that my VPN was off. Every time I turned the switch on it would go off by itself. I won't go into such happening any deeper. Lets just say I'm visited by ghosts. For 2 days I looked and search for the cause to help me figure out a solution. Yesterday, I found it. In the start search window (Low left) type Services. The page it would take you took my breath away. All the services that exist on you system, Running or Disable, are there. What is fantastic is that just click on anyone and you will get a short but complete description in plain English and without textual gymnastics but naked honesty are provided my Microsoft. Anyway I scroll down looking if there was anything on Mozilla and there were 3 services. to my surprise all three were disable. I took me 20 minutes to figure out if you double click on the service you get it's Properties window with the switches to turn the service back on. I still didn't know what I was doing, but I figure something is better than nothing. So I first set the Startup type on Automatic. Then I click the start button and the services status turn from Disable to Running. I was so happy. I did the same thing on the the other two services (Though one was for keeping a lookout for updates), and went to my Desktop. The small window was smiling at me (lol), It was saying that Mozilla VPN was running and the window closed. It was a lucky and risky act. I didn't know if I could play around with those services, or if I needed to do something before or after to maintain system's integrity. It worked. For the record such precise disabling of the only services Mozilla offers (Maybe I'm wrong on this) does not happens by accidental or unintentional behavior. The screen shot shows the Services, a short explanation on the left panel on that services do, and on the right it's Properties. Today's Microsoft won't be so clear and helpful without asking to get something from you. I am very happy to share this small contribution with all of you. Now I'm uploading the screen shot. Thank you. Dimitri

Asked by Agnostos 12 months ago

Answered by SUMOsJR 12 months ago

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Cannot connect VPN

Hello, Here's my problem : when I start my computer, the VPN is launching, but I cannot switch it on (the toggle is visible but cannot be interacted with). I have to res… (read more)

Hello,

Here's my problem : when I start my computer, the VPN is launching, but I cannot switch it on (the toggle is visible but cannot be interacted with). I have to restart the computer, and then the switch can be turned on again.

Asked by jeremie.priam 11 months ago

Answered by MagsMoz 11 months ago

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VPN CONNECTIVITY

Hello Mozilla VPN Should I (FOR INSTANCE) select Dallas Texas for masking my internet connection - even though I live 2000 miles away in Michigan, how do I know I'm in Da… (read more)

Hello Mozilla VPN Should I (FOR INSTANCE) select Dallas Texas for masking my internet connection - even though I live 2000 miles away in Michigan, how do I know I'm in Dallas? Is there something like a weather app (for example) - that allows me to know the weather radar I'm seeking is really that of Dallas? If weather is not the way to find "Dallas authenticity", then how else can I know my internet is coming from Dallas?

Joseph St John joemsj51@gmail.com

Asked by MotownWebGuy 1 year ago

Answered by jzapata1 1 year ago

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Mozilla VPN no longer starts up on my PC, after many months of happy use

In November 2020 I downloaded and installed Mozilla VPN (version 1.2.0.0) on my 64-bit Windows 10 PC. It worked just fine for months. But about a month ago, it stopped wo… (read more)

In November 2020 I downloaded and installed Mozilla VPN (version 1.2.0.0) on my 64-bit Windows 10 PC. It worked just fine for months. But about a month ago, it stopped working. When I solicited it to start up, I still got the Windows permission dialog box about allowing it to meddle with things, but after authorizing this, I could never access the applet which lets one actually bring the VPN up and down, select a city, etc. Uninstalling and reinstalling the software via the Microsoft .msi file did not help things.

So today, I uninstalled Mozilla VPN and downloaded the latest version (1.4.0.0), which I installed. Things have only gotten worse! Now I don't even get the Windows permission dialog box about allowing it to meddle with things! When I took at Windows Task Manager, I can observe the destiny of Mozilla VPN: when I solicit it to start up, it loads, runs for a while, and then dies, departing from the Processes list.

I keep my PC updated with the latest automatic Microsoft patches. I can only imagine that doing this is responsible for creating some sort of problem for Mozilla VPN.

I don't know what more I can try. If no one can offer me a fix within the next week or two, I'll have no alternative but to cancel my subscription and look for a VPN elsewhere. Thaks for any suggestions you can offer me!

Asked by docdtv 1 year ago

Answered by gaguilera 1 year ago

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Paid twice for VPN

I have not been able to find out from all your articles about using VPN on two computers with one subscription So have taken out a 2nd subscription Can I have a refund of… (read more)

I have not been able to find out from all your articles about using VPN on two computers with one subscription

So have taken out a 2nd subscription

Can I have a refund of one, please

john carvosso

trivialroundgow@gmail.com

Asked by JCC 1 year ago

Answered by Mamoon 1 year ago

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Mozilla VPN on Linux PC

Mozilla vpn on my linux PC can not connect to the network. Is there a problem on your side for Linux only or do I have to reinstall it? VPN is fine on my Windows PC. … (read more)

Mozilla vpn on my linux PC can not connect to the network. Is there a problem on your side for Linux only or do I have to reinstall it? VPN is fine on my Windows PC.

Asked by hcotos 1 year ago

Answered by SUMOsJR 1 year ago