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  • Solved

Lockwise Passwords are all missing

My Firefox browser decided to update last night to version 82.0.3 and when I went to log in to some accounts this morning, all of my Lockwise passwords were missing. Luck… (read more)

My Firefox browser decided to update last night to version 82.0.3 and when I went to log in to some accounts this morning, all of my Lockwise passwords were missing. Luckily, I can still see them for now on my phone version of Firefox, but I have no idea how to get them back on my browser. I have tried using the sync button on the phone, but it won't update to the browser. Any tips on how to get all of my passwords back without having to manually input everything?

Asked by Molly O 3 weeks ago

Answered by Molly O 3 weeks ago

  • Solved

I lost all my passwords. And I can't get them back. I have beeen trying for weeks...

I had been a Firefox user for a very long time. And I used to store all my passwords in Firefox Lockwise. Everything was good until one day my computer froze while I was … (read more)

I had been a Firefox user for a very long time. And I used to store all my passwords in Firefox Lockwise. Everything was good until one day my computer froze while I was using Firefox. I had no other choice, but to restart my computer. After I restarted my device I found that Lost all my passwords. I tried many ways to get them back, but nothing worked. The thing that makes more confused is that all the password are still there in android Lockwise, But I could'nt sync it to my computer. I tried a lot and failed. Then I thought I will just start over and every time I wanted to login to something I would look in my phone and save it on my computer, I thought eventually I will get everything as before. But after a month same thing happened again. Still my passwords are safe on my phone, which has the same Firefox account as my computer, But my on my computer it shows "I have no passwords saved".. I tried all ways to sync my computer to my phone, Failed. I tried to change the 'login.jason.corrupt' file. Failed to work. So , what am I supposed to do to get the passwords back on my computer. Or get my android lockwise to sync with my computer. I am using Firefox on Ubuntu.

Thanks in advance..

Asked by ϻisռad Ϙasiϻ 5 months ago

Answered by cor-el 5 months ago

  • Solved

Lockwise Master Password

I am using lockwise and have it set up on my PC and android device. It appears to sync correctly when I change a login on either device, but I recently changed the MASTER… (read more)

I am using lockwise and have it set up on my PC and android device. It appears to sync correctly when I change a login on either device, but I recently changed the MASTER password on my PC thinking it would also change the master password on the android device - it did not. I manually changed it on the android device to agree with the PC. Is this how it is supposed to work?

Asked by b_schmitzee 5 months ago

Answered by TyDraniu 5 months ago

  • Solved

Missing "..." menu in Lockwise

Hi, https://support.mozilla.org/en-US/kb/export-login-data-firefox-lockwise (fixed link) The tutorial (link above) is wrong, because there is no "..." menu, in about:logi… (read more)

Hi,

https://support.mozilla.org/en-US/kb/export-login-data-firefox-lockwise (fixed link)

The tutorial (link above) is wrong, because there is no "..." menu, in about:logins in Firefox 81. So I'm unable to export Firefox Lockwise logins.

Could you please update this tutorial ?

Best regards,

R.

Asked by ronan.deshays 1 month ago

Answered by TyDraniu 1 month ago

  • Solved

Impossible to login to Firefox Lockwise on a new Android device

Dear community, I just bought a new android phone. Im logged in Firefox Sync on many different devices. I have firefox Lockwise on my older phone working perfectly find. … (read more)

Dear community,

I just bought a new android phone. Im logged in Firefox Sync on many different devices. I have firefox Lockwise on my older phone working perfectly find.

So i just installed Firefox lockwise on a completely new phone. After login/pwd, i get an email with 2FA code to enter.

After entering the code, Firefox lockwise goes back to the home screen and displays "Incorrect password".

The login displayed under the error is from an older email.

I have changed the email in my firefox sync account to a new one and i think this is jacking the system up.

I think the intervention of someone from Mozilla who can have access to the database is needed because i think the login system is being confuse between my new email and the old one.

any help appreciated,

Thanks, James

Asked by James White 1 month ago

Answered by James White 1 month ago

  • Solved

every time i start Firefox, i get a prompt to give the primary password. And then again and again, i have to give it about 3 times in a row.

firefox 81.0.1 MacOS 10.15.7 I dont know whether this normal for security reasons, or i made a mistake setting the preferences, or the keybord does not work properly … . … (read more)

firefox 81.0.1

MacOS 10.15.7

I dont know whether this normal for security reasons, or i made a mistake setting the preferences, or the keybord does not work properly … . I dont want to use a shorter Password.

Asked by hummel.e 2 months ago

Answered by hummel.e 2 months ago

  • Solved
  • Archived

I disconnected from lockwise but it still asks for a password to see all of my passwords

Help. Ok, I'm so confused. I didn't know there was such a thing as Lockwise. I didn't realize that I was setting it up or what. But I just tried to go into my passwords t… (read more)

Help. Ok, I'm so confused. I didn't know there was such a thing as Lockwise. I didn't realize that I was setting it up or what. But I just tried to go into my passwords to find a password that I just set up for a new website that I just found, and now my passwords are making me put in a password just to see my saved passwords. What?? I tried putting all of my regular passwords in it and nothing is working. I can't get in to see my stored passwords now. I even disconnected Sync from Firefox and it's still doing it. Can anyone help me please?

Asked by butterflysquaw 7 months ago

Answered by JustSecurity 6 months ago

  • Solved

Disable Firefox Lockwise

Will the jerk who keeps force-enabling this Firefox Lockwise thing on MY computer PLEASE STOP DOING THAT!!!!! I was traveling and needed to find a critical password and … (read more)

Will the jerk who keeps force-enabling this Firefox Lockwise thing on MY computer PLEASE STOP DOING THAT!!!!! I was traveling and needed to find a critical password and all of sudden I had this completely unfamiliar and clunky interface that didn't work. I have been just fine with Firefox password management for years and then this Lockwise thing came along from some accidental auto-update to 77.0.1 which I also need to disable. A few revs back I found the about: config page signon.management.overrideURI = <blank> which fixed the Lockwise from showing up. At this rev 77.0.1 the Firefox hackers got it back onto my computer. Obviously the directions to disable the extension won't work because they've hidden it so it doesn't show up on the extensions page.

   "Click the menu button Fx57menu , click Fx57Addons-icon Add-ons and select Extensions.
   Scroll through the list of extensions.
   Click the ellipsis (3-dot) icon for the extension you wish to remove and select Remove."

Can anyone help me kill this Lockwise skin on top of the otherwise perfect password manager in Firefox, when they've hidden it from the extensions manager?

Asked by MarkHHunt 5 months ago

Answered by cor-el 5 months ago

  • Solved

"export passwords" botton is missing.

Dear Community members and tech experts, The "export passwords" button is missing in my Firefox, Lockwise. Any guidance will be much appreciated. Thank you, Amin … (read more)

Dear Community members and tech experts,

The "export passwords" button is missing in my Firefox, Lockwise. Any guidance will be much appreciated.

Thank you, Amin

Asked by rohistaan 3 months ago

Answered by cor-el 3 months ago

  • Solved

Help for Computer Dummy

Hi I need help to understand how to decipher the info stored inside the Old Firefox Data folder. Looking for old passwords, but it all looks Greek to me... Sigh! I need … (read more)

Hi

I need help to understand how to decipher the info stored inside the Old Firefox Data folder. Looking for old passwords, but it all looks Greek to me... Sigh! I need 'finding passwords for Dummies' in Old Firefox Data folder. Any help appreciated. Maggie Mae

Asked by Maggie Mae 3 months ago

Answered by cor-el 3 months ago

  • Solved
  • Archived

lockwise doesn't automatically generate password

Hi, Now that I wanted to start using Lockwise properly and let it generate passwords (never did this before so far), it doesn't do that on my macbookpro. Also when i cont… (read more)

Hi, Now that I wanted to start using Lockwise properly and let it generate passwords (never did this before so far), it doesn't do that on my macbookpro. Also when i control-click it doesnt show any options. I really don't nunderstand, ive read a lot on the forum but i cant find a solution. I recently did a fresh install of firefox 74.0.

I hope someone can help me!

Asked by wilmstar 8 months ago

Answered by cor-el 8 months ago

  • Solved
  • Archived

How can I disable Lockwise?

Hi It is really annoying that FF tries to store any passwords. Is there any possibility to turn off Lockwise compleatly? Unfortunately it is not possible to do this via t… (read more)

Hi

It is really annoying that FF tries to store any passwords. Is there any possibility to turn off Lockwise compleatly?

Unfortunately it is not possible to do this via the settings menu, because the default settings cannot be changed at all.

Thanks for your help.

Asked by mymu 6 months ago

Answered by AliceWyman 5 months ago

  • Solved

Firefox LockWise removed all my saved logins, but I still have them on mobile for now. Can I export them from the app?

So I was using lockwise just this morning but this afternoon I tried to log in to a website and it wouldn't auto fill, so I went to lockwise and it only had 2 logins. Whe… (read more)

So I was using lockwise just this morning but this afternoon I tried to log in to a website and it wouldn't auto fill, so I went to lockwise and it only had 2 logins. When I went to mobile I noticed that I still had all my logins from before, but it started to sync so I shut off wifi. I restarted my pc but my logins still aren't there. Is there a way to export my logins from mobile or to override my desktop firefox with the old data?

Asked by SirLotsaLocks 3 months ago

Answered by SirLotsaLocks 3 months ago

  • Solved

Firefox Lockwise Master password set, but doesn't ask for it when seeing 'Saved Logins'

Hello, Mozilla Support! I am using Firefox 79.0 Desktop app for Mac. Today, I set a master password for my Saved Passwords, because I just found out that just anyone can … (read more)

Hello, Mozilla Support!

I am using Firefox 79.0 Desktop app for Mac.

Today, I set a master password for my Saved Passwords, because I just found out that just anyone can open 'about:logins' and see my saved logins. So, I set a master password.

After setting the master password, I opened 'about:logins', and it didn't ask for the master password. I also tried going to Preferences > Privacy & Security > Saved Logins, and it didn't ask for the master password either.

Please fix this! Thanks in advance!

Asked by AlphaRacer 4 months ago

Answered by cor-el 3 months ago

  • Solved

websites saved in Lockwise display wrong website info

Trying to figure if my computer is secure. The info for some websites is wrong on the Lockwise list: always with an m. in front of the real website: ie in Lockwise, costc… (read more)

Trying to figure if my computer is secure. The info for some websites is wrong on the Lockwise list: always with an m. in front of the real website: ie in Lockwise, costco.com is listed as m.costco.com and att is listed as m.att.com Obviously I'm not about to click on something that doesn't look right. I'm wondering if these are fake websites?

When I contact the company they say they don't use anything with an m. in front of their website name

Really appreciate your help!

Asked by Lynndyg 4 months ago

Answered by cor-el 4 months ago

  • Solved

No Prompt for Lockwise Master Password

Just bought a new computer - installed firefox Lockwise on this computer is working WITHOUT me entering the master password. On my other WIN10 computers I open firefox an… (read more)

Just bought a new computer - installed firefox Lockwise on this computer is working WITHOUT me entering the master password. On my other WIN10 computers I open firefox and then have to enter a master password to get lockwise to work. I would like to turn that feature "on" Thoughts?

Asked by scottgary 4 months ago

Answered by cor-el 4 months ago