All Products Support Forum

Hello,

I like using Firefox browser every day. After installing and running Avast antivirus protection (program version : 24.3.6108 (build 24.3.8975.832)), Avast notification always show this message every time I start up Firefox : please check the uploaded images : FPA Scam.jpg.

I already checked the extenstion, the Settings, and the Advance Settings of Firefox browser. I'd like to know if there is any parameter related to engine.forexpeacearmy.com and it is enabled. Unfortunately, I can't found any related parameters.

So, I decide to contact Firefox support to find out what happen to my Firefox browser, why it always call the forexpeacearmy site at the start up, and finally I want to remove it. Because I'm affraid it could be some kind of trojans / malwares and put my laptop into risks.

Kindly need your advise. Thank you.

Kind regards, Gideon

I get the following message when going online with Firefox: "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem." I've followed all the prompts to restart the computer, refresh the computer, delete the favicons.sqlite and places.sqlite and it won't allow me to delete them. This happened yesterday as well. Yesterday I could delete those files and everything was restored. But today I can't get it to work.

Hyatt.com can be loaded on other browsers but not on Firefox. There is just a blank page with no error message. There is an archived thread on support.mozilla.or called "hyatt.com". The suggested solutions don't work or are too complicated. So please solve the problem. And STOP archiving threads that are still an unsolved problem! Am using Win8.1 and auto-updating Firefox.

Tried to reset settings. Does not work. Went to about:config, than tab.mo / print.tab_modal.enabled set to false. Did this method before and it worked. Now this method does not work trying to get print preview back. Firefox is my web browser. I am in windows 8.1. Seems like Firefox did some updates again and now I can not get print preview back! WHY DOES NOT FIREFOX LEAVE WILL ENOUGH ALONE WHEN THEY HAVE SOMETHING GOOD? Bring back the old classic print preview button back and leave it. Now how can I get the old print preview button back???? Need help!! Thanks philm

My IDM extension no longer seems to be the default downloader. Downloads now come via the native Windows (8.1) downloader. Can you suggest any way of resolving this issue?

I recently had to reinstall firefox due to a few issues. Before the reinstall, when I opened a new tab it would open as my home page. After I reinstalled it, I was able to set up my homepage URL but there is no option for new tabs to open wth the same page. The only options for new tabs are blank page or the default firefox homepage. This was never an issue before the reinstall.

How do I fix this? Has the option been moved somewhere else?

Have used Thunderbird email for years to get our Spectrum email. Suddenly, now no emails are being /received downloaded through Thunderbird. Afraid to uninstall Thunderbird for risk of losing all email. Help please?

"Sorry, the video player failed to load.(Error Code: 101104)" - this error message happens on some sites but not others. I believe there are more than one type of streaming transmission but do not know how to determine which is failing. For example, the streaming daily report on Democracynow.org fails while the reports on http://www.bbc.com/news/video_and_audio/international does not. This has been a problem for weeks now. I view both of these sites every day but must now use Microsoft Edge (ugh) to view democracynow.org.

The New Tab page includes some shortcuts by default, including Amazon Search (see "@amazon" in the attached picture), which I dismissed shortly after installation. (The only options are "Pin/Unpin" and "Dismiss".)

However, I want to create such shortcut for another search engine, like https://duckduckgo.com/?q=%s&iax=images&ia=images and I don't see the option - even if I set the URL to include "%s" and the name of the pinned shortcut begins with "@", as with smart keyword search and the Amazon search shortcut, respectively.

I am an advanced user and don't mind manually editing files in my profile folder (after I back it up of course).

Edit: I found a reference to it in prefs.js in my profile but changing it using user.js only caused the user_pref to disappear with no effect on the tile items. user_pref("browser.newtabpage.pinned", "[null,null,null,null,{\"url\":\"https://www.amazon.com/\",\"label\":\"@amazon\",\"searchTopSite\":true},null]");

why is all my safe senders coming in to the junk email folder? I have a safe sender file that outlook is not looking at, all email is going straight to junk email which means I have to sort all emails out over and over all day long. Why?

Since updating to Firefox 100.0.1 cannot print any web pages. Cannot print to a printer, or to FoxIt pdf printer. Printing in MS Edge works with no problems. I have cleared saved print settings - did not fix problem. Please advise. Thank you.

I'm on Facebook, only browser open is Fire Fox, FB freezes up and I get this "Page is slowing down Firefox, press STOP." to spped it up, what Page? I'm only on one page and its Face Book, get this when I'm on other sites too, and Other Browsers don't do this crap. Only fire fox does.

I am once again having issue with Hotmail and Firefox. It's working perfectly fine in Pale Moon, but it's gone totally blank in Firefox. It worked totally fine yesterday, but today I cannot access ANYTHING in Hotmail. Firefox says it's up to date, but usually when I start having issues with Hotmail, it's because Firefox needs to update. Please help fix this problem! All other websites work fine! Thank you!