Showing questions tagged:

Cannot access any major streaming platform (Prime Video, Netflix, Disney+)

I've freshly reinstalled Windows 11 and after trying to access and watch a movie on any of these sites I get an error (see the pictures). Browser version: 137.0.1 (64 bit… (read more)

I've freshly reinstalled Windows 11 and after trying to access and watch a movie on any of these sites I get an error (see the pictures).

Browser version: 137.0.1 (64 bit) Widevine version: 4.10.2891.0

Already tried to disable/enable DRM. Already reinstalled firefox. Already manually installed widevine. No clue what could be causing this issue.

Solved Archived 17 1412

Change location/folder to save Screenshots in.

The latest update 141.0 (64-bit) has changed my default save location from g.drive to users//downloads. How do I change it back to g.drive? I use Firefox synced between… (read more)

The latest update 141.0 (64-bit) has changed my default save location from g.drive to users//downloads. How do I change it back to g.drive? I use Firefox synced between 2 computers (1 desktop and 1 laptop). I use google drive so that I can access the same information on both devices. I NEED screenshots to be saved in a specific folder in g.drive. How do I do this. Before this update, there was not this issue. Thanks in advance.

Solved Archived 17 486

I'm changing email servers and need the best way to automatically backup my emails in thunderbird to a separate drive or local machine

I'm changing email servers and need the best way to automatically backup my complete(multiple domains and user accounts) emails in thunderbird to a separate drive or loca… (read more)

I'm changing email servers and need the best way to automatically backup my complete(multiple domains and user accounts) emails in thunderbird to a separate drive or local machine before changing servers. I would prefer an automated way to do this so I can continue to update backup file routinely

I already back up my profile regularly to a remote drive

Thank you in advance for any help you can give.

Solved 17 197

I spent hours yesterday deleting and moving to local folders over 6,000 emails. Today they are all back!

I spent hours yesterday deleting and moving to local folders over 6,000 emails. Today they are all back! They appear to be all greyed out as if I had read all of them, an… (read more)

I spent hours yesterday deleting and moving to local folders over 6,000 emails. Today they are all back! They appear to be all greyed out as if I had read all of them, and the ones I moved to my local folders seem to all be there in the folders I moved them to, in addition to still being in my inbox. Any help or suggestions would be greatly appreciated.

Solved 17 1 226

Broken URL/button/etc hand icon

Using desktop 141.0, noticed issue of the hand pointer either not appearing, or appearing for less than a second and disappearing when hovering over buttons/urls/etc elem… (read more)

Using desktop 141.0, noticed issue of the hand pointer either not appearing, or appearing for less than a second and disappearing when hovering over buttons/urls/etc elements. Sometimes it stops being buggy for a minute or so and then goes back. I can't figure out the exact cause for this, but maybe going outside of the window of the browser ? Consistent in the safe mode, on different websites. See the gif for the visual

Solved Archived 17 108

Deleted folder, containing subfolders, from Local Folders

Hi all, Unfortunately I deleted a folder, containing a lot of subfolders from my Local Folders. If possible I would like to restore the folder, including the subfolders. … (read more)

Hi all,

Unfortunately I deleted a folder, containing a lot of subfolders from my Local Folders. If possible I would like to restore the folder, including the subfolders.

Any help is much appreciated.

Kindest regards, Leo.

Solved 17 40

Where Do Sent, Draft, Deleted, etcetera Go?

PRELUDE: I have several email accounts. All accounts display properly, except one. Yes, this is similar to my question about bottom of the far left [of emails] list of em… (read more)

PRELUDE: I have several email accounts. All accounts display properly, except one. Yes, this is similar to my question about bottom of the far left [of emails] list of emails - but this is different.

On the far left of Thunderbird is a list of all my email accounts with "Inbox" etcetera. Each email account shows it's Inbox/Sent/Deleted/ except for 1 account. The problem email account only shows it's Title and Inbox northing else. Yes, I tested it and sent emails to it, and used the problem email account to send, create a draft, and they don't show..

The image explains it.

Thanks for reading this ~r

Solved 16 1 10

Firefox is not secure!

Firefox releases email addresses and our data to third parties! I installed the Arc browser and Arc offered to load my bookmarks from mozilla. Out of curiosity, I let it,… (read more)

Firefox releases email addresses and our data to third parties!

I installed the Arc browser and Arc offered to load my bookmarks from mozilla. Out of curiosity, I let it, and it loaded my bookmarks and folders smoothly. Arc didn't navigate Firefox to the login page, so Firefox released my information without asking me.

What probably happened in the background was that the Arc browser told Firefox which email address it was requesting data from, and Firefox handed over the data to it "on notice". Firefox was not even convinced that the real owner of the email address asked the Arc browser to synchronize the folders.

Is it the famous Firefox reliability?

Solved Archived 16 449

Trash folder deletes my deleted emails

My trash folder deletes my emails after just 30 days. I want to keep my deleted emails in the trash folder for ever (or almost), but I can't a way to change the period fo… (read more)

My trash folder deletes my emails after just 30 days. I want to keep my deleted emails in the trash folder for ever (or almost), but I can't a way to change the period for keeping the emails.

Solved 16 50

Possible infection on Firefox

Every time I access the web I get a report from Norton saying "Threat secured". It attaches every single website that I open. See attachment for some exmaples (only vari… (read more)

Every time I access the web I get a report from Norton saying "Threat secured". It attaches every single website that I open. See attachment for some exmaples (only variabole part of message shown apart from first one).This is occuring 50+ times a day but does not occur using Edge, so it appears to be related to Firefox. PLEASE help. Norton have not helped with this. Thank you- Colin O'Brien

Solved Archived 16 90

Gray screen shown when I clink on any photo in "Your memories from this day" email from photos@onedrive.com

Hello, This started happening recently, in the last 30 days. Gray screen is shown when I clink on any photo in "Your memories from this day" email from photos@onedrive.co… (read more)

Hello,

This started happening recently, in the last 30 days. Gray screen is shown when I clink on any photo in "Your memories from this day" email from photos@onedrive.com. If I go to OneDrive, then select today's date the issue is the same.

I've tried the same actions in Chrome and the photos are shown without issues.

Can someone help with this?

Regards, Petar

Solved Archived 15 334

Lost Stored Folders

I logged in to Thunderbird the other day and none of my stored folders were displayed. I logged in to my Virgin Media Email and they were all there. About 9 months ago I … (read more)

I logged in to Thunderbird the other day and none of my stored folders were displayed. I logged in to my Virgin Media Email and they were all there. About 9 months ago I had a similar problem and it was resolved using my Thunderbird backup and help from yourselves. I cannot get this to work this time. Firstly I would be keen to know why the stored folders have suddenly not loaded when I start Thunderbird. Secondly is there an easy way to get the folders downloaded from Virgin Media rather than trying to use my backup? Thanks.

Solved Archived 15 90

Unable to sign in to Mozilla account for Firefox Sync.

I'm trying to log into this page: https://accounts.firefox.com The sign up or sign in button doesn't work. The first time I click it, it immediately refreshes. I click ag… (read more)

I'm trying to log into this page: https://accounts.firefox.com

The sign up or sign in button doesn't work. The first time I click it, it immediately refreshes. I click again and nothing. On the 3rd click, it just spins for 30 seconds then goes back to being blue. This continues every time I attempt to click further.

I can login on this page just fine using Firefox on my android phone. I can also login using the Edge browser. Matter of fact, I had to use Edge so I could post this issue.

This is a completely fresh install of Firefox, on a completely fresh install of Windows.

Solved Archived 15 255

Firefox not connecting to facebook after update to 150.

My copy of Firefox updated about 1600 local time yesterday. At this same time Facebook could not be accessed, just get a blank page. Tried clearing history, but still not… (read more)

My copy of Firefox updated about 1600 local time yesterday. At this same time Facebook could not be accessed, just get a blank page. Tried clearing history, but still not working. Windows 11.

Solved 14 107

Firefox Semantic History Search test day event is not working

Hello! I saw that the Test day event had started. In Firefox Beta, I entered messaging-system-action.testday in about:config, put it on a string and set the value to test… (read more)

Hello! I saw that the Test day event had started. In Firefox Beta, I entered messaging-system-action.testday in about:config, put it on a string and set the value to testday as it said in the instructions. When I restarted Firefox, the welcome window did not appear and there was also no letter S next to the search as it should be. Please help!

Thanks for the answers!

Vexi

Solved Archived 14 234

Google search stops working intermittently in Firefox

Google search has stopped working intermittently for about a month now (August 2024) in Firefox. I haven't seen a real useful fix or explanation of what's going on from M… (read more)

Google search has stopped working intermittently for about a month now (August 2024) in Firefox. I haven't seen a real useful fix or explanation of what's going on from Mozilla. Please fix this. It wasn't an issue before.

Solved Archived 14 869

Reload past Firefox profile

Several weeks ago, I was attempting to upgrade from Windows 10 to Windows 11. In the process, I deleted Firefox (using Revo Uninstaller) and then reinstalled it, download… (read more)

Several weeks ago, I was attempting to upgrade from Windows 10 to Windows 11. In the process, I deleted Firefox (using Revo Uninstaller) and then reinstalled it, downloading it from the Mozilla website. Unfortunately, it didn’t run, giving me, at different attempts, different error messages. In the time since then, I have read many suggestions from many different websites and I have tried some of these suggestions, all with no success – until today. I have just completed the suggestions made on https://support.mozilla.org/en-US/questions/1327628 and Firefox is now back, working. I am happy and grateful, but not finished. None of my personal data came with the currently functioning version of Firefox. Since the re-emergence of Firefox, I have been reading several websites dealing with copy, backup and restore of my Firefox profile. Right now, the path C:\Users\rsuth\AppData\Roaming\Mozilla\Firefox\Profiles\ shows 5 folders: Two of the folders show 11/11/24 as the date modified (probably the date of the download from Mozilla). The folder 0dppjrfa.default contains one file, times.json, dated 8/11/2020. The other folder, ru82tlj5.default-release, has 97 items, most dated 11/11/2024. The remaining three folders are all dated 12/2/24 (today, as I write this). One folder’s name ends .default, the second name ends .default-release, and the third name ends .default-release-thirteen digits. The question that I am asking here is what do I do next to, hopefully, bring back the personal date I had with Firefox before my updating to Windows 11. Should I delete the folders dated 12/2/24? What, if anything, is the significance of the folder whose name ends in 13 digits? I’m hoping someone will be able to tell me how to fix these Firefox problems. And if I can, then I hope to be able to do something similar to help me bring back Thunderbird as well. Thunderbird became unfunctioning at the same time as Firefox. Thank you.

Solved Archived 14 1013

Want to remove or disable AI summarizer

AI "summaries" or "explanations" have been popping up in front of actual useful text that I want to read. How do I disable this AI summarizer or turn it off? If this re… (read more)

AI "summaries" or "explanations" have been popping up in front of actual useful text that I want to read. How do I disable this AI summarizer or turn it off? If this removes an AI chatbot, even better.

Solved Archived 14 2294