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  • Archived

Please do help me ASAP Mozilla crash after starting and too slow when i browsing...!!!!

AdapterDeviceID: 0x0126 AdapterDriverVersion: 8.15.10.2253 AdapterSubsysID: 04b31028 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:42.0,%7Bd… (read more)

AdapterDeviceID: 0x0126 AdapterDriverVersion: 8.15.10.2253 AdapterSubsysID: 04b31028 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:42.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.11 AvailablePageFile: 3089100800 AvailablePhysicalMemory: 920858624 AvailableVirtualMemory: 1571045376 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 82968576 BreakpadReserveSize: 67108864 BuildID: 20151029151421 CrashTime: 1446793957 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: Failed to create the graphics startup lockfile. InstallTime: 1446787837 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126, AdapterSubsysID: 04b31028, AdapterDriverVersion: 8.15.10.2253

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 ShutdownProgress: quit-application StartupTime: 1446787837 SystemMemoryUsePercentage: 74 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151029151421","version":"42.0","vendor":"Mozilla","platformVersion":"42.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3493,"isWow64":false,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2014,"locale":"en-US"},"hdd":{"profile":{"model":"WDC WD3200BPVT-75JJ5","revision":"03.0"},"binary":{"model":"WDC WD3200BPVT-75JJ5","revision":"03.0"},"system":{"model":"WDC WD3200BPVT-75JJ5","revision":"03.0"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics Family","vendorID":"0x8086","deviceID":"0x0126","subsysID":"04b31028","RAM":null,"driver":"igdumdx32 igd10umd32 igd10umd32","driverVersion":"8.15.10.2253","driverDate":"11-28-2010","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"blacklisted"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400},"defaultSearchEngine":"google","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!browser/google.xml","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8"}},"profile":{"creationDate":16745},"addons":{"activeAddons":{"{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}":{"blocklisted":false,"description":"Ads were yesterday!","name":"Adblock Plus","userDisabled":false,"appDisabled":false,"version":"2.6.11","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16745,"updateDay":16745,"signedState":2}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"42.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16745,"updateDay":16745},"activePlugins":[{"name":"Adobe Acrobat","version":"15.9.20069.28170","description":"Adobe PDF Plug-In For Firefox and Netscape 15.9.20069","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16708},{"name":"Google Update","version":"1.3.28.15","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16694},{"name":"Nitro PDF plugin for Firefox and Chrome","version":"8.0.10.7","description":"Nitro PDF plugin for Firefox and Chrome","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf"],"updateDay":15687},{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16093},{"name":"Silverlight Plug-In","version":"5.1.40728.0","description":"5.1.40728.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16643},{"name":"Java(TM) Platform SE 8 U31","version":"11.31.2.13","description":"Next Generation Java Plug-in 11.31.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;jpi-version=1.8.0_31","application/x-java-bean;jpi-version=1.8.0_31","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.31.2","application/x-java-applet;javafx=8.0.31"],"updateDay":16457},{"name":"Java Deployment Toolkit 8.0.310.13","version":"11.31.2.13","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16457},{"name":"Shockwave Flash","version":"19.0.0.226","description":"Shockwave Flash 19.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16726},{"name":"Citrix Online Web Deployment Plugin 1.0.0.104","version":"1.0.0.104","description":"Citrix Online App Detector Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-col-application-detector"],"updateDay":16601}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 7323959296 TotalPhysicalMemory: 3662864384 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 42.0

Asked by chikutripathy 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox frequently refuses to quit

I have Firefox 43.0.4 running with Mac OS 10.11 and I often find that Firefox refuses to quit no matter what method I try (force quit, command + Q etc.). Ultimately this … (read more)

I have Firefox 43.0.4 running with Mac OS 10.11 and I often find that Firefox refuses to quit no matter what method I try (force quit, command + Q etc.). Ultimately this prevents me from shutting down my machine properly and I have to resort to using the power button.

None of the suggested actions have so far worked (i.e. refresh, reinstall, etc.).

Asked by bigbaddom 5 years ago

Last reply by John99 5 years ago

  • Archived

Firefox crashes

bp-eb5653bd-baf2-4d27-a430-4c3a32160220 Hey i don't know what to do i've tried the following things: installing and reinstalling. starting in safe mode- it won't just cr… (read more)

bp-eb5653bd-baf2-4d27-a430-4c3a32160220


Hey i don't know what to do i've tried the following things:

installing and reinstalling. starting in safe mode- it won't just crashes. setting no proxy turning off hardward accelerating it won't even refresh. just crashes. tried updating java.


i don't know what else to do. i can't get mozilla to do much of anything except become unresponsive and spin the wheel.

Asked by tashstoib 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox crashed and will not quit! Help!

I accepted a Java update tonight and shortly after, I was trying to close Firefox to restart and it wouldn't do anything. It closed but it is still running and will not f… (read more)

I accepted a Java update tonight and shortly after, I was trying to close Firefox to restart and it wouldn't do anything. It closed but it is still running and will not force quit. I cannot restart my computer, i keep getting the message that Firefox is open.

Asked by k2woman 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Firefox process stays behind after quit (Windows 10)

When I quit Firefox, the process stays running forever; I have to open the task manager and kill it. (I wait until CPU usage is down to 0 so I know it's actually done, so… (read more)

When I quit Firefox, the process stays running forever; I have to open the task manager and kill it. (I wait until CPU usage is down to 0 so I know it's actually done, so it doesn't think it crashed.) Running Windows 10. I think this started more or less when the Anniversary Update landed.

To prevent wasted time from either party, here are some things I already tried:

  • disabled all extensions one by one
  • fresh profile
  • fresh install of Developer Edition
  • wiped all traces of Firefox from my system, and still got this on a fresh install → 32 and 64 bit, latest release, oldest release I was able to download, Developer Edition
  • switched antivirus
  • turned antivirus off entirely
  • Windows' own safe mode

Asked by lalomartins 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

When I open firefox a popout appears "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window" Your Firef

when i try to open firefox the message "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window" appears and then i… (read more)

when i try to open firefox the message "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window" appears and then i press on close window button again a popout appears saying "Your Firefox profile cannot be loaded. It may be missing or inaccessible" I tried uninstalling and installing firefox a lot of times and I deleted firefox folder in Appdata folder to remove parent lock and rest of stored data I tried Normal startup option in MSConfigure and then firefox opened first time and second time it again shows same popout. But if I set firefox not to store any kind of history the firefox working even though it sometimes shows the pop-up "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window".

Asked by siddharthaksai 6 years ago

Last reply by cor-el 6 years ago

  • Archived

When I close Firefox, it leaves an open instance each time in Processes. This eats up memory. I've disabled all add-ons, and it still does it.

Over the course of the day, I can have 15-20 instances running in the background and they can range from as low as 3K in memory to upwards of 500000K. This makes my comp… (read more)

Over the course of the day, I can have 15-20 instances running in the background and they can range from as low as 3K in memory to upwards of 500000K. This makes my computer super laggy, and I have to go in and manually shut down each one. I've disabled every single add-on and plug in, and tried uninstalling and re-installing Firefox to no avail. I'm at the point where if I can't get this fixed, I'll just have to switch to another browser because this is a huge time suck. If you have any ideas, I'd appreciate it. Thanks.

Asked by MDavis372 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Firefox crashes

Repeated crashes on 37.0.2. Crashes in safe mode as well. Typically crashes less than 2 minutes after start even if it remains sitting on the "restore tabs" page. Cras… (read more)

Repeated crashes on 37.0.2. Crashes in safe mode as well. Typically crashes less than 2 minutes after start even if it remains sitting on the "restore tabs" page. Crash ID: bp-0b8c4cec-1052-4cd9-aa24-e658c2150416

Asked by PowellProperties 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Firefox crashes

Hello, You can find below the crahes ID : bp-94c40023-3b46-486b-9ca4-c044a2150430 30/04/2015 17:38 bp-10907850-bd9a-4c84-8bc0-07e7a2150429 29/04/2015 14:51 bp-0489fea3-… (read more)

Hello,

You can find below the crahes ID :

bp-94c40023-3b46-486b-9ca4-c044a2150430 30/04/2015 17:38 bp-10907850-bd9a-4c84-8bc0-07e7a2150429 29/04/2015 14:51 bp-0489fea3-4bbe-44ab-bcb6-3dfe02150429 29/04/2015 14:45 bp-9593e792-fcd8-4c08-a64f-1957a2150429 29/04/2015 14:29 bp-77c3525c-e840-4ae5-89c1-36c162150422 22/04/2015 09:35

FireFox is used in a Windows Server 2008 terminal server environnement.

We also have the following message after closind and restarting FireFox.

"Firefox is already running but is not responding. The old process should be arrested for being able to open a new window. "

Thnaks for your help.

Regars,

Stéphane

Asked by steph14200 6 years ago

Last reply by cor-el 6 years ago

  • Archived

How do I get Firefox to open?

I can't get my Firefox to open at all. I have to go through google chrome to get to the internet and it is not compatible with the program I have to use. Help! I have e… (read more)

I can't get my Firefox to open at all. I have to go through google chrome to get to the internet and it is not compatible with the program I have to use. Help! I have even tried to uninstall it to reinstall. It says I have to close Firefox before I uninstall. I can't get to it to shut it down. I am at a catch 22. Please help.

Asked by Cheriakd2987 5 years ago

Last reply by Scribe 5 years ago

  • Archived

FF is running even though it is shut down

HI, got win 10, now problems.ff will not open. it says still running. Have removed it from taskmaster but same error message. Big hammer did not work! Even deleting ff an… (read more)

HI, got win 10, now problems.ff will not open. it says still running. Have removed it from taskmaster but same error message. Big hammer did not work! Even deleting ff and downloading latest win 10 proof version does not work. Opened profile, means nothing to me. Help

Asked by Bobgontar 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox crashes - Firefox 46.0.1 Crash Report [@ shutdownhang | js::UncheckedUnwrap ]

I am just sharing my crashing issues. My computer is not too powerful, but lately I have noticed some hiccups and hanging related issues, and I assume it may be an extens… (read more)

I am just sharing my crashing issues. My computer is not too powerful, but lately I have noticed some hiccups and hanging related issues, and I assume it may be an extension or something that was recently added that I may have overlooked. I am not a Firefox expert, so I thought it would make more sense to share my crash report here and see if someone who is used to reading the crash report data can fill me in on what may be causing the problem.

As I am tech savvy and enjoy learning, if possible can you tell me how you came down to your conclusion? I would like to go through and see if I can follow your logic. Thanks!

https://crash-stats.mozilla.com/report/index/c04a4dd7-ca4b-4c0d-8551-c7cc82160529 ID: c04a4dd7-ca4b-4c0d-8551-c7cc82160529 Signature: shutdownhang | js::UncheckedUnwrap

Asked by polymathical 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Firefox won't quit and stops restart.....how to fix this?

I have a mac and sometimes when I quit Firefox it doesn't quit. It won't force quit either. I can't get rid of it and it means that I cannot restart of shutdown my comput… (read more)

I have a mac and sometimes when I quit Firefox it doesn't quit. It won't force quit either. I can't get rid of it and it means that I cannot restart of shutdown my computer. I have to force is to shutdown.

I have tried using terminal with sudo killall launchservicesd and sudo killall Dock but this doesn't seem to work all the time.

Is anyone else having this problem and if so what can I do to fix it. I am just about to trying refreshing my Firefox as per the instructions on here. Safari is so boring so I hope someone can help as Firefox is the best.

Asked by joeyatten 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

How can I get Firefox to close down when it refuses to do so whatever I do unless I shhutdown and restart the computer?

I have Windows 8.1 and, recently installed, Firefox which will not close down. I have tried everything I can think of, including 'ending the task in Task manager' but ev… (read more)

I have Windows 8.1 and, recently installed, Firefox which will not close down. I have tried everything I can think of, including 'ending the task in Task manager' but even when it is no longer visible in Task Manager I still get the error report in some programs that I must 'close Firefox first' before they will run.

I have to destroy whatever traces of Firefox I can find, and then shut down and restart the computer. I have installed a fresh copy of Firefox which behaves in the same way. I am going to use an alternative browser now, until I can be sure that this issue has been resolved.

clayto

Asked by clayto 6 years ago

Last reply by user633449 6 years ago