All Products Support Forum

A week ago I reported a bug in 115, https://bugzilla.mozilla.org/show_bug.cgi?id=1875103 , which forced me back to 102. This is so far untriaged. Can anyone say roughly how long it will be before this is picked up by the dev team for review? Thanks

With the moving of Cox emails to Yahoo would it be feasible for Thunderbird to put an instruction list(with screenshots) of how to get all our TB email accounts from Cox to TB? Do we have to delete all our TB email accounts and re-enter them into TB under the new Yahoo or can we just change the server settings on the existing Cox settings? If just changing server settings what are the settings for the new yahoo? All my accounts are IMAP so if instructions could be made, maybe one for IMAP and one for POP for those who use either. Thank you

I set up a new computer, windows 11, and downloaded the latest version of Thunderbird. On the old computer the spam filter works normal, on the new computer Thunderbird puts a lot of normal mail in the spam folder. Is there a way to set the spam filter to not flag so many emails. I use gmail for my mail server. My iphone also uses the same gmail account and does not filter these messages

How do I perform very basic editor functions like add/remove/move a page in the new Firefox PDF document editor? I am in the Mainstream Firefox 124.0.1 64-bit. Thank You, David

Hello everyone,

I've been experiencing an issue with my website when viewed on Mozilla Firefox. Some elements seem to be rendering incorrectly or not displaying at all. I've tested the website on other browsers, and it appears to be working fine there. Could someone help me troubleshoot this problem? Any insights or suggestions would be greatly appreciated. Details Website URL: https://greenryenthusiast.com/where-is-the-best-spot-to-spray-starter-fluid-on-a-snowblower/ Description of the Issue: When accessing my website on Mozilla Firefox, certain images and stylesheets are not loading properly. Additionally, the navigation menu appears to be misaligned, overlapping some of the content on the page. This issue is consistent across multiple pages of the website. Steps Taken to Resolve the Issue: I've tried clearing the browser cache and cookies, as well as testing the website on different devices and networks to rule out any local issues. However, the problem persists only on Mozilla Firefox. Browser Version: Mozilla Firefox version 98.0.1 (64-bit) Screenshots or Error Messages: Attached below are screenshots illustrating the rendering issues encountered on Mozilla Firefox. Additionally, there are no specific error messages displayed; the elements simply fail to load or display incorrectly.

I recently archived locally about 10 years worth of emails successfully (the emails were removed from the my ISP's servers and I opted for a yearly format). I can easily find these in Thunderbird but of course they are not on the mail server anymore.

Settings info: I have Message Archives set to "Archives on Local Folder" followed by my email address (I set it up with this name so that I can find the archives specifically for backup by my Sinology server).

However, my Sent folder (shows a paper airplane icon) is missing, although I also downloaded it and thought it would be saving locally.

When I verified my Archive options in TB, I noticed that while I had selected "Yearly archived folders" I did not select "Keep existing folder structure of archived messages". I assume that this is a mistake on my part?

My questions are: Q1. Where are my Sent emails - would they be mixed in with received messages in each yearly archive? Q2. How do I access these sent emails within the TB search window?

Any advice and suggestions would be most appreciated and thank you. C.

There a number of web sites (eg Trustpilot, Moneysupermarket) where an irritating 'Use your Google account to sign in' popup appears on the login page. Is there any way I can stop this appearing?

I have been using three email accounts on Thunderbird, all for a long period of time, and all without any issue. Recently the one listed below has not been backing up, and I receive this message. I am not techie at all, so any response needs to be dummy down to a 5th grader level. Thanks!

"Non-overridable TLS error occurred. Handshake error probably the TLS version or certificate used by server mail.q.com is incompatible."

I deleted some emails on the weekend by mistake so I went into trash to retrieve them but couldn't find them. I checked again this morning and they are still not there. Please help Thank you, Basma Brown

Thunderbird, new installation, with 5 email accounts. Only one is of any size (7+ GB), but it is only sync'ing 6 months of messages, so the amount on disk is not huge. The 4 others are all below 1 gb. After just a week or 2, I am getting the "compact folders" alert, and it offers to recover 51.9 GB of disk space! This worries me, because I had just about 25 gb of disk space free when I installed Thunderbird, so it can't possibly recover that much space. The Thunderbird folder in AppData/Roaming is only 1.74 gigs. Where is it getting 50+gb from? I'm afraid to run this maintenance task.

I have been unable to send or receive emails for the past week when I try to send a message I get this message come up .... .. Sending message failed.... The message could not be sent because the connection to outgoing server SMTP smtp.gmail.com timed out try again..... I dont know why this has happened and I cannot fix it???

When thunderbird successfully sends an email but seems unable to save the file to the email server it offers to save it locally for now. We have several of these locally saved emails and would like them to appear in the sent folder in our email client and on our email server. Please explain how to get these temporarily saved local emails to appear in the sent folder?