All Products Support Forum

I was trying to back up Thunderbird. I copied my default profile to my desktop. Now when I open Thunderbird, all of my inbox messages reloaded, like never looked at. All of my folders I've added over the years are gone. Help.

Not sure if this is the right place to ask, but I've got a problem. On both my towers I have the Stop Button (and the Reload Button too) installed because I hate that little dual purpose thing that looks like a worm in an apple (small a apple) and can't be moved out of the URL bar to the bar I want it in. The installation on the tower (Windows 10 and updated today Firefox whatever that is) is working perfectly. On the machine running XP, with Firefox ESR 52.9.0, both buttons have died. I have removed and reinstalled. Not a flicker of life. AVG has been intermittently badgering me and offering to remove them, but I always tell it where to go (even though it won't) and close the warning. The people at AVG don't seem to understand that a lot of people outside AVG don't accept their prog's fatwa on certain extensions. What I'm wondering is, is it AVG being sneaky, or is there a reason why two extensions working happily for several months should go legs up? AVG warns me on the 10 machine too, btw. But the buttons still work. Before I made the Final Upgrade to ESR 52.9.0, I had real Mozilla buttons, but these ones by kiheru are the only replacements I can find. PS for software reasons I need both XP and 10.

Hi, After Firefox offered to repair my session because it advised it was working too slow, I have lost all my favourites, passwords, toolbar, history... how can I restore everything ?

Thank you,

bought a new computer in china windows 10 installed in chinese had windows 10 english version installed someone installed firefox .cn i ubinstalled it put in the english us version but now no matter what i have tried firefox website, help for new users and other 2 things at the top left corner underneath back and forward errors are in chinese not english. no matter what i do uninstall etc they always come up in chinese. is there any way to get them to show in english, thank you

in one of the recent previous versions it was possible to print the webpage e.g. to pdf. when there was a lot of other info/characters on the preview, you could choose to simplify the page and a lot of text over text was gone, now it that not possible anymore; print web pages is gobbled up to that the basic web text is not readable anymore. Would it be possible to get this 'simplify page' back on the new print window? I have not a screenshot with that option to show, sorry for that. Thank you in advance. Theo

Firefox homepage has suddenly started appearing as narrow vertical page. When going to fullscreen, menu bar disappears but reappears when cursor is on the next toolbar down. When it reappears there is no yellow minimize button. Also, can load gmail through Safari but not through firefox

When start picture-in-picture mode video starts in same resolution that set in player (for example 720p), but after 1-2 minutes resolution decrease to minimum available at current video(for example 240p). How i can prevent this?

Let's say I have 4 tab's open and when I go back to the first tab it just freezes and wont go my homepage then reverts to "Problem loading page" whilst all the other tab's are OK. Any idea's please? James Geddie

I would like to know how to fix my problem. I chat with my son most nights & facebook just freezes up after a few minutes or so, I can usually get it unfrozen by restarting my pc, what else can I do? We chat sometimes for a couples of hours, but fb hardly ever works correctly, is is very frustrating. Email me with any suggestions, OK? - Thanks

I'm using Firefox 86.0 (x64) on Windows 10. When I click on the URL in the email, the address bar may start empty. It may be displayed correctly. I changed the option "Home page and new window" from Firefox home (default) to a blank page, and it improved. After that, even if I returned to the default, it did not reproduce. Please let me know. Is this the correct specification?

Hi,

I'm running TB 78.7.1 on Windows 10 and have my local folders saved to a USB drive. My USB was assigned as the F: drive and I'd configured TB to use this drive for the local folders. After many successful uses of the USB on the F: drive, the next time I started TB I noticed that my PC had assigned the USB to the G: drive. Within TB, I changed the local folder from F: to G: and restarted TB as prompted. After restarting, TB had deleted all the folders on my USB! The USB now has files such as:

[Gmail].sdb [Gmail].msf filterlog.html inbox.msf msgFilterRules.dat Templates.msf Trash Trash.msf Unsent Messages Unset Messages.msf

I found a file recovery tool and was able to restore some of the deleted files. This was a painstaking process. After restoring the files and folders on the USB I was able to get TB to recognize my local folders again using the F: drive. Today, I plugged in my USB and once again the PC assigned it to the G: drive while TB was configured with F:. Instead of changing the TB configuration, I decided to use 'Computer Management' and changed the USB drive from G: to F:. I kicked off TB but it still deleted my local folders and left files similar to the ones listed above. Why is TB behaving this way? I need to use the USB for my local folders since this is a shared PC. Is there a way to stop TB from deleting my local folders on my USB or is this a bug? Thanks in advance for any help!

Bonjour, Subitement vraisemblablement après une mise à jour, j'ai constaté que je ne pouvais pas imprimer mes messages sur THUNDERBIRD. En fait, après avoir reçu un message, lorsque j'essaie de l'imprimer, je lance l'impression sur HP OFFICE PRO JET 8620. A ce moment précis, l'imprimante fait un petit bruit mais ne part pas. Je suis donc contraint de transférer mon message sur un autre logiciel(GMAIL par exemple) afin de l'imprimer. J'ai contacté mon dépanneur habituel qui ne comprend pas. Merci de m'aider. Bien cordialement Gérard LARMET 0685597968 gerardlarmet@orange.fr

Thunderbird has hijacked my mac. I wanted to remove it from my mac. I deleted it from Application folder and from Trash as well. But even then when I am clicking a mail link Thunderbird is opening again. This is the nastiest piece of shit virus I have ever downloaded and it is ruining my life. Please for god sake help me remove this mf software.

Hi so i am trying to use my webcam on a website but it is not picking up the webcam. I use my webcam to stream live on twitch which i use OBS to stream through. Now when i go to use my webcam the site asks my permission but instead of it saying my webcam, it is saying to use obs webcam but i cant see anything. I have the logitech 920 and nowhere does it allow me to select that camera. happens on all browsers

Hi

I tried to export my address book to csv and importing to Outlook, but it does not work. I even downloaded an Outlook adressbook CSV sample and coppied the info to the file, but it did not work.

What can I do ?

Getting error Sending of password for user did not succeed. Mail server outlook.office365.com responded: invalid user name or password. Unable to receive the emails on thunderbird.

My Thunderbird was updated today to v78.7.1. And I stopped using Enigmail in favour of the built in encryption technology. Everthing works fine - thank you!

But:

• How can I search for encrypted mails?
• How can I get a marker showing in list view whether a mail is encrypted?

I want to check and make sure I can decrypt anbd read all existing mails.

H.A.N.D - Have a nice day!