All Products Support Forum

How do I print a document from email, without the sidebar showing? It doesn't show up on the copy but it moves the document way over to the right with only 1/2 of it showing. I'm Electronically Challenged, Electronically Illiterate, please reply in simple English as I'm living proof that you cannot teach an old dog new tricks! Thank you

When I try of access my email using Thunderbird I get a screen that says "can't log into server.imap.comcast.net. It suggests I retry (doesn't work) or enter new password. The tried entering my Xfinity (Comcast) password but it returns to the same screen I don't know where to go from here. Xfinity suggested I contact you. Thanks.

I have a company email account on Office 365. I have to use it and I want to use Thunderbird for it. The account has sso that uses okta.

Thunderbird correctly identifies that the account is available on outlook.office365.com and pops up a window to complete the oauth flow. The oauth window does not display anything. If I copy the url from the window to my browser then I can complete the oauth flow easily. It fails when it ends with a "localhost" url which thunderbird presumably intercepts.

I cannot paste the final URL into thunderbird. I am thus unable to complete the oauth flow.

I have been given an email account as a board member of a local non-profit organization. I have tried but cannot get it to work in Thunderbird. It does, however, work on my Apple devices (iPad, iPhone & Watch). I'm missing important correspondence by not being able to get on my desktop. Any help will be greatly appreciated.

v115.7.0 I have been a user and contributor for years. OS is still Win7. I have had a IMAP connection to Comcast for years, now it will not connect. I have made sure I am using the correct password. When I start thunderbird, a secondary window pops up with the error message unable to connect. WEnt thru lots of posts but no results. One interesting said to disable IPV6 security option, but the way they described the fix was to access thry the EDIT menu then Preferences, but my system does not have Preferences under Edit.

Rich Dolan Richard.dolan@gmail.com

I'm at wits end. 1. I've been using TB for a very long time. Everything was working just fine until about a month ago. Now I don't receive email and can't send email. 2. I've tried working with my server provider (they say it's a TB issue). I've tried following several old responses - but have had no luck. So... 1. Did something change? 2. What do I need to do to get things working like they did before? Thanks

I have a number of music clips I want to put in one or more playlists to use with VLC Media Player. How do I create such a playlist? (If I'm asking in the wrong place, I apologize.)

Within last 2 to 3 weeks I noticed that when I click Get Messages the momentary line of text at bottom-left typically says "there are no new messages", or the "number of messages" about to be downloaded. (This is not the notification window at lower right.) Recently the number of messages actually received is not always correct. For instance, this morning the message was clearly "downloading messages 3 of 3", but only one appeared as a new, unread message in my inbox. This has occurred several times, sometimes qty is correct, sometimes not. My first question is whether this is a bug in Thunderbird, or something I need to pursue with my email provider? Second question: I am only requesting those for my account, but might the "missing messages" be downloaded for my wife's email?

If missing messages are for my wife how do I fix it so I only download mine? She doesn't have admin rights and I made no changes to our account settings. If missing messages are not hers then I am seriously concerned about this issue.

Hi folks

When viewing some [not 'all'] PDFs I've created via T'bird's inbult PDF preview on my W10 Desktop PC an annoying black blob in the shape of a car key now appears on the PDF's pages from page 2 onwards. When viewing the same file via an iOS device or inside Dropbox there is no black blob. Also, when viewing the same file via the full Adobe Acrobat APP on my W10 Desktop PC there is no black blob. This black key-shape blob only shows inside T'bird's inbuilt PDF previewer.

I know how to change the preview function inside Tbird to instead open any PDF in Acrobat, but as I quite like the T'bird PDF preview feature does anyone know why these black keys are appearing and how to get rid of them?

Further info: The only PDFs with the black blobs are those created via my W10 Desktop PC's PowerPoint APP's "Save as Adobe PDF" function. There is no such black blob on the PowerPoint pages themselves, and again no blobs appear when viewing the new PDF on any iOS device or within Dropbox. Additonally, and since writing the above lines, I have emailed the PDF to a friend who has opened it on his W10 Laptop and there are NO [again, NONE] black blobs on his screen [he uses Outlook as his email handler]. Thus, I feel certain the problem is within T'bird's PDF preview code.

Is there any fix for this?

Thanks.

Hello firefox, I have been using Google Sheets recently. When I use the mouse wheel on Google Sheets, the screen will not scroll bit by bit, but suddenly the scroll will go to the bottom and right.

Sorry, I am a Chinese user. Using GOOGLE translation assistance, the semantics cannot be very precise. You can refer to the screen recording,

https://youtu.be/Gox7DGHb8gE

Thanks for the help

The above New Zealand organization is recommending users to use any other browser than Mozilla Firefox. I have used Firefox for many years on their website and about two months ago it comes up with a recommendation to use another browser because Mozilla Firefox will no longer work on their NZ woke/local wank website. I contacted them to ask what the problem was and instead of answering the question they just repeated the message to change browser. I'm sure these local idiots are just being lazy/stupid so I'd like Mozilla to stick a rocket up their dumb-asses. As these twats are the local government lotteries commission I cannot partake of their monopoly online as they won't allow my browser. Please can Mozilla/community help? Many thanks for the best browser in the World. Regards, James.

Hello, I would be grateful for help onm the two following problems in Thunderbird. 1. When someone sends me a web page link, I click on it and get the error message 0x80070057. I have tried the suggested solutions in regedit but it does not work. 2. When I buy something on ebay they send me an email confirmation with a picture of the item purchased. When I go to print it the image disappears.

I am losing what hair that I have left as I am a senior citizen.

many thanks in anticipation. kr David

Somehow, the "auto-BCC" feature in one of my Thunderbird accounts has been activated. How can I disable that? When I open an email now (in my 'in-box'), it automatically fills in "To" and "From" fields. I no longer get my 'in-message' toolbar in the upper right-hand corner of the message window (tab). I also no longer get the notification that "Thunderbird has blocked remote content..." How can I restore this without deleting and rebuilding the account? I'm sure this was mistakenly activated but it needs to go away!!!

On a further note, I have found that if I move a message from my in-box to ANY other folder, I get the normal message view, with all the correct toolbars and indications and controls! Attached are the correct and incorrect screenshot of the same message, just in different folders.

Thanks in advance for any help that anyone can provide.

I've tried every single one of the settings options I can find including different Ports etc but I still cannot send emails (I can receive them though): "Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.optusnet.com.au failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again." I'm going nuts! This has only become an issue since the Optus outage and they won't help - they just blame Firefox.

Created several email mailing lists. Stored them in the Personal Address Book (PAB). I'm sorry, but Thunderbird doesn't seem to work like any other email client. How do I address an email using one of those mailing lists in the PAB. Tried typing the whole name of the mailing list in the To: field. Didn't work. I'm not entirely stupid but it doesn't make sense to me.

I am trying to set up a new account so that I can send email through a mailroute server instead of my provider, comcast. I set up the account without a problem but I get an error when trying to send a message. I was never asked for an SMTP password and none is visible in the Saved Password window.

I have multiple nstmp files in a subfolder of IMAPMAIL of TBird 115 using GMail in Windows 115. The files range in size from 170 to 335 megs. Do I need to keep them all, or can some be deleted? On a weekly basis, I do move mails I want to archive from the server to Local Folders and compact the various folders, as well as regularly deleting mail I don't need from the IMAP Inbox. I keep mail in the IMAP Inbox that I need to be able to access from anywhere. It looks like the size of the NSTMP files seems to follow the historical size of the IMAP Inbox. Thanks!